Indigo Airlines Customer Care, Email Support, Head Office Address, Complaint/ Escalation Process
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Loading...Contact Indigo Airlines – Listed below are Customer Service details of Indigo Airline in India, along with the airline address, telephone, email and website info. If you have any queries with regard to your flight bookings, cancellations, new reservations, luggage allowance, travel miles or any travel related queries you can call the Indigo Customer Care number given below
IndiGo Airlines India Customer Care :
For customers who wants to check on their travel queries, or would like to check for a best travel deal before making their online booking can call the toll free number for the appropriate and quick response. Dial Indigo Airlines Customer Care Number mentioned above and talk to customer care executives to just get answers for any of your travel queries.
Indigo Toll Free Number: 1800-180-38-38
Customer Helpline Number: 09910383838 / 911246613838
Support Email Id: groups@goindigo.in (Group Desk)
Travel Agent Email Address : travelpartner@goindigo.in
Website : www.goindigo.in
For Flight Schedules and Online booking of tickets, you can visit the company website by Clicking here.
IndiGo Airlines India Head Office Address :
Level 1, Tower C, Global Business Park,
Mehrauli – Gurgaon Road,
Gurgaon – 122 002,
Haryana, India.
Customer Serice Number : +91 (0)124 435 2500
Fax Number : +91 (0)124 406 8536
IndiGo Airlines India Regional Office Address :
IndiGo
Central Wing, Ground Floor, Thapar House, 124,
Janpath, New Delhi – 110001 India.
Fax: 91 11-43513200
Email Support: corporate@goindigo.in
IndiGo Airlines Complaints / Escalation :
If the passengers have any complaints related to the ticket refunds, services provided during the journey, lost or damaged baggage, they can complain to the Indigo airlines through contact details provided earlier. If the problem doesn’t get resolved at the customer care level, they can complain to Nodal officer and then Appellate officer in a hierarchy. Their contact details are provided below for passengers reference.
IndiGo Nodal Officer Contact Details:
Contact Person: Siddharth Biswakarma
Section -3, Air Transport, Series M,
Contact Email ID: NodalOfficer@goindigo.in.
Appellate Authority – Priya Kataria
Contact Email ID: AppellateAuthority@goindigo.in.
About Indigo Airlines :
IndiGo is a low-cost domestic airline in India which started its operations in the year 2006 by Rahul Bhatia and Rakesh Gangwal with Gurgaon as its headquarters. The Airline operates its flights to over 25 destinations in India and has been known for its right timing and low cost fares. The Services offered by IndiGo airlines are flight bookings, cancelations, reservations, cab and hotel bookings along with all domestic and international flights. With Indira Gandhi International Airport, Delhi as its primary hub, Mumbai, Nagpur as secondary hubs and Bangalore, Chennai and Hyderabad as focus cities, IndiGo runs 647 daily flights to 39 destinations including 5 international places carrying 21.4 million passengers yearly.
IndiGo expanded its business rapidly and become the 2nd largest airline in India in terms of market share replacing Kingfisher in 2012. By sticking to the low-cost model, buying only one type of air crafts and keeping operational costs low, the organization manages to run the business with good profits and is the only profitable airlines in India.
Awards and Achievements:
- Awarded Best Domestic Low-Cost Carrier in India for 2008
- Received award for Favorite domestic airline 2015
- Won Global Low-Cost Carrier of the year Award in 2015
- Best Airline Indian at ASSOCHAM awards in 2015
- Recognized as One of India’s Best Companies to Work for 2015
THE MOST INFURIATING EXPERIENCE WITH INDIGO AIRLINES ON NOVEMBER 3, 2018
Following points will summarize the outrageous saga of flying with Indigo
1. We had booked tickets with Indigo Airlines PNR Ref. No. OBZ3HF 3 months in advance to travel from Pune ( PNQ ) to Chennai ( MAA ). The flight was expected to depart at 5:45 am on 3rd and scheduled to reach Chennai by 7:30 am with flight duration of 1 hr 45 minutes. All associated arrangements like hotel booking at Chennai, advance site-seeing booking at Chennai were done accordingly.
2. Indigo cancelled the flight just one day prior to our scheduled departure date leaving us completely dumbstruck. The only bearable alternative they could offer( after lots of angry exchanges ) was making last moment arrangements to travel to Mumbai ( Apprx. 160 kms at our own expense ) and catch a flight from Mumbai ( BOM ) -Surat ( STV ) – Chennai ( MAA ).
a. This alternative was costing us almost 12 hrs of additional travel time, additional expenses to cover. 160 kms of distance with heavy baggage, forgo hotel booking charges, site seeing charges for one day, not to mention the stress and frustrations at the beginning of otherwise well planned holidays.
3. While check-in at Mumbai airport we had explicitly instructed that our baggage should be checked through to our final destination airport and had ensured that the Destination on our Bag tags is MAA ( Chennai ) and not STV ( Surat ). To our utter dismay we found our bags on the belt at Surat Airport. I have no words to express sheer anarchism of Indigo. They were hell bent on spoiling our holiday mood. We lodged a complaint at Surat airport and were promised to rectify Ground staff’s blunder.
4. And all this torture was not enough …. We landed at Chennai airport and the luggage for all passengers got loaded on the belt after a long and taxing wait of more than 45 mins. The hue and cry made by fellow passengers remained unattended. One or two indecisive staff members were made to handle the heated situation.
Hi ,
This is to bring to your notice that i have been travelling with your airlines every month 3 times but on Aug 9 2018 , i and have faced issue towards damage my travelling bag, and your team committed to give compensation of Rs 1000 for damage , but after coordinate with you team in airport counter serval every week they commit to transfer the payment in next 3 days but last 3 month no response ,it as been delay payment issues from your end, and have made several complaints to the customer care department, but have noticed that the issue is not yet solved,, Just to inform you and bring to your notice your services are degrading by the day, and after speaking to your unprofessional executives one is left with no option but being left frustrated. Request you to kindly recheck the case & revert.
File reference DEL6E20294- Bag damage.
Flight – 6E2367/09Aug Indigo airliness
P NR- OG886D
TAG-6E 464273
I have travelled along with my parents with IndiGo Itinerary – DFNMRT . I have requested many times to provide me with Tax Invoice for availing LTC from my company . But unfortunately , there is no response as yet . Pls look into this and send me the invoice immediately .
Hi this Bhavik from Mumbai,
I got a call from indigo airlines for ticketing executive job,
so they have asked me to pay 2450 for security I paid through paytm. And they are asking me to pay 8500 for document verification. Now, they are asking me to pay 13500 for visiting or prm service. so, is it true can u people please suggest me
Hi..
I flay last 2days before bhubaneswar to delhi and delhi to dubai internation airport i bring one musical instrument with me i told in bording time i can cary with me but your staff was igonore and he said he will do some thing and they will handel with care that things .but when i opened it in my room yesterday its totaly broken .it is very bad exprince in indigo airlines .who is responsbility for this .
Hi lease replay me as soon as .
Thanks
This is to bring to your notice that i have been travelling with your airlines 2 weeks or minimum once a month for the last 1 year and half, and have faced delay payment issues from your server end receiving the same, and have made several complaints to the customercare department, but have noticed that the issue is not yet solved, resulting which you allot the seat in the lag period to other passengers, putting your passengers at an inconvenience to no fault of theirs, Just to inform you and bring to your notice your services are degrading by the day, and after speaking to your unprofessional executives one is left with no option but being left frustrated, and having to think it over to fly with you again, so please continue with your unprofessional services, and experience a downfall in the near future. Cause definetely you loosing this customer and many more.
I had booked for an Indigo afternoon flight from Kochi to Chennai on the 23rd of July. ONly when I reached the airport did I realized that my flight was cancelled and the next flight would be only after 9 pm. I had to reach Chennai by about at least 4pm. The girls at the check -in counter (I think her name is Ruksana, can’t remember) was extremely helpful . They helped me get into another flight going to Bangalore and Chennai, and I was able to reach my destination almost at the same time as planned. I thank the team and wish them all the best.
Even earlier, Indigo staff helped me at Calicut airport when we were stranded there due to a sudden hartaal there. We were provided with coffee and snacks, my mother very happy. I thank the staff there, that day.
Thank you Indigo.
Dear sir,
I had booked my ticket for flight 6E 914 on 12 July 18 to travel on 13 Jul 18, I have received a mail stating that your ticket on HOLD due to non payment, but I have already paid the amount through SBI KAVALI through my savings account.
I have booked another ticket and I had completed my journey on 13 July, but I got GST invoice RJ1181907AC65556 dated 12 July 18.
Sine my ticket was on hold and didn’t get ticket, kindly refund the amount of 4084/- immediately Sine you are not my ticket.
Dear Team,
I have made a international flight booking on 20th july were i have made a successful payment on IVR call, money debited but ticket not confirmed.
I have been calling the concern team from last 3 days but not getting proper resolution.
My statement show payment has been made.
dear sir/madam,
i had booked a flight from delhi to banglore on 20th july flight no 6e-2134. the sechudle departure was morning 03:05 A.m but i had received the message that 1:00 A.m your flight departure time is 3:05 A.m but i am not able to go at this time therefore request you to kindly canceled my flight i was going for the Army interview i have received information now that my interview is cancelled now. I was trying to cancelled my flight by booking site but its showing that you can’t cancelled this ticket. You can cancelled ticket before 2 hr. Diparture time of flight. I am calling in customer service. But they were not giving me any solution and tranfered my call again and again i am really very disapointed for all of this please look in to this issue and resolve this.
kindly understand the situation and try to help me out of this situation.i look forward for a positive action from your side.kindly do the needfull,
Pralabh dalal
mob no.8418864075
Asha G , lady at shamshabad indigo boarding station gate no 24 , addressing indigo is such pathetic lady , firstly there is gate number change for 1:45 to banglore , and there is no curtesy on her announcement or behavior . Is this kind of people you hire , and yes then u should fire
Dear Sir
It was so so rush n crowded on yesterday evening and while make the security check in i forget to collect Or somebody might pickup my Black colour Lenovo laptop from your security belt…its belong to my official laptop all my important folder and files are with it hence please check it at your end and confirm. Eotherwise i will be in a v v great problem.I am also attaching herewith my official boarding card for your ready reference.
Please do the needful.
Thanks
Mriganka Chatterjee
109(A60) New Raipur Road
P.o-Garia.Kolkata-700084
9831068605
Hi I am travelling from Mumbai to Coimbatore on Aug 8 , 2018. I am 34 weeks pregnant while travelling. Where can I get fit to fly certificate from Mumbai doctor or Coimbatore doctor?
This is to inform you that I bought a pair of earphones from flight 6E 566 from Bengaluru to Mumbai on 10th July and opened the box at home they are damaged. What should I do? Hope you will look into the matter. Thanking you.
Chandani Mehta
sir/madam,
why there is no connectivity in between hubli to agartala via chennai on sunday? as per your flight schedule there is possible to give connectivity between hubli to agartala via chennai.
thanks
I have boarded your flight 6E 834 from Bombay to Hyderabad dated 28 June 2018, for which I have checked in my luggage. On receiving it at Hyderabad some stuff were missing from my luggage. I hope you understand the seriousness of the matter. As per your prestige kindly look into the matter as early as possible.
I would also like draw your attention towards mishandled luggage as it was entirely wet when received.
Sir ek request hai ki aap Surat SE aapki service shuru Kar rahe hai ye Khushi ki baat hai Surat to Chennai ho to bahut hi Acha hoga kyuki isme ek to Chennai Ka traffic aur dusra Tirupati balaji Ka traffic aapko milega
With great distress and anguish i hereby submit that my daughters flight was rescheduled by the airline arbitrarily with out any acceptance from the passenger. My daughter jacquelene d silva was schedule to travel ON 14/06/2018 BY flight no 6E 3175 BOM -IXE.
1555/1730 PNR -XBVKNS. To our horror she turned back by giving 15/6/2018 travel date PNR NO.XBVKNS. How on earth the airline can change the schedule arbitrarily. The airline must compensate for this goof up. Mobile No> 9323037111
Despite Odisha and Chattisgarh being neighbouring states, the capital cities of Bhubaneswar and Raipur, both smart cities, do not have a flight service connecting them. Trains usually take 15+ hours. I hope that at least a daily ATR service can be viable for your airlines. Please go through the viability factor. Hoping for positive results….
dear sir/madam,
i had booked a flight from indore to hyderabad on 12th may flight no 6e-4648. the sechudle departure was night 10.05 p.m but i had received the message that it is resheduled at 9.25 pm.as my total purpose is getting dismanteled by this i therefore request you to kindly reshedule the flight to next day afternoon 12.40p.m as i am going for marriage and it is in some resort which will make it inconvinince for me to catch the flight at 9.25 p.m.
kindly understand the situation and try to help me out of this situation.i look forward for a positive action from your side.kindly do the needfull,
mahender harkut
mob no.9393005560
travailing from delhi to srinagar on 12 th aug 2015 flight no 6e 555 , at arrival lounge i notice that i have drop some money inside the plane, informing the indigo personal at srinager air port, with in minutes my money back to me. it is a life time experience to me , thanks to team indigo
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