This topic in here for discussion is the difference between warranty and guarantee. Let’s understand in detail what is Guarantee and Warranty and difference between these two
What is a Guarantee?
As per the dictionary meaning, A Guarantee is nothing but a formal promise or assurance (typically in writing) that certain conditions will be fulfilled, esp. that a product will be repaired or replaced if not of a specified quality and durability.
In simple terms Guarantee is a promise made by a manufacturer or a service provider to the end customer stating that the product / services sold/offered to the customers is of best quality and when the buyer is not satisfied, then the seller agrees to replace, repair the product or in the case of product not repairable or replaced then offer refund to the buyer.
A guarantee also provides extra protection to the customers over and above their existing legal rights. It is not a chargeable fee or service cost and should be always offered free, it is legally binding on the guarantor and the copy of guarantee should be always provided by the Manufacturer/Service providers.
What is a Warranty?
Again as per the Dictionary meaning, A Warranty is nothing but a guarantee given to the purchaser by a company stating that a product is reliable and free from known defects and that the seller will, without charge, repair or replace defective parts within a given time limit and under certain conditions
In simple terms, Warranty is a guarantee of repair or replacement of a part / item / product if the product is defective, does not meet buyer’s expectations in terms of the way it’s supposed to perform during the period of the warranty.
A warranty is a legal contract between the buyer and seller and is always binding on the seller, which means that the seller can face a lawsuit if they are not able to comply with repairing and replacing of articles or any of its parts. A warranty is normally and mostly limited by the terms of the contract. Such a limited warranty put conditions on the parts of an article, the nature of damage incurred and the time period of validity of the document. (This is the Warranty Certificate that you receive from the Manufacturer on purchase of any new product).
There are implied warranties and express warranties. Implied warranties cover merchantability and fitness for a particular purpose. The former is a promise that goods sold will perform as expected. Your cell phone should offer clear communication. If it doesn’t, then it is not fit for sale.
Express warranty is explicit. It is a voluntary commitment to remedy defects and malfunctions if they arise. Express warranties can take a variety of forms, oral or in writing, ranging from advertising claims to formal certificates.
What is the difference between a Guarantee and a Warranty?
A guarantee is basically a commitment on the part of the guarantor in this case the product manufacturer to correct any defects that can arise in a product during a fixed period while a warranty refers to repairing an product or replacing a defective part of an product within the validity period.
One key difference between a guarantee and a warranty is that unlike a guarantee which is free, you will need to pay for a warranty to avail the benefit and the other difference is that normally a guarantee is provided by manufacturer while the warranty is provided by the end retailers who sell the products to the customers.