Audi India Customer Care, Head Office Address, Warranty, Workshop/ Service Centers

Hi,

It is very shameful and unprofessional to read the mail which has all false details. firstly let me tell you that my car AUDI A6, Reg. No. MH 15 DL 3000 was not been sent for malfunction purpose. it was sent to reset the suspensions as the rear right was ‘sometimes’ giving a issue. you can please be professional and refer to undersigned job card, which was been asked to be sent along with this mail but you people dint show the concern after requesting you so many times.there was no malfunctioning error showing in the cluster when the vehicle was sent, if it was so then please refer it with the job card. it was a week before a Sunday when only the rear right was once gone low and i checked with a car expert and he suggested me to get resetting done from the authorized workshop only, i want you to please mind your language as it was not a local garage where i let them touch my vehicle. it was a week later i.e 15:05:2017 Monday i reported the vehicle to your workshop demanding just a reset. as per your feedback on the same evening you said everything seems ok and the car seems tilt and fine and wished to keep the vehicle a day more for observation saying you had done the reset or coding(i am not aware of your technical terms or words). next day i was expecting a call from your end but i dint received any so i tried calling for the delivery but you dint answer the calls. the next day when my driver reached your workshop for delivery it was shocking to see that the entire suspension was opened, the baloon, compressor were out and after asking you said its audi’s procedure to do things this way. i was shocked to know all this, i was not been informed i dint permit or allow you people to do anything of this sort, its very shameful that audi has such procedure that without taking a permission you screw up my car !!!! shame on you !! and to top it more you are telling me that both side balloons are damaged !!! i never had a issue with the left suspension ever !!!! this malfunctioning part is all your deed !!!!! to top it more when i reached the showroom i dint expect to meet such kind of low grade professionals at a AUDI authorized workshop who started blaming me and claimed my car to be full of faults !! specially Mr.Cezero Menezyas and some workshop head who was a blank tubelight Mr.pratik shah, your mechanics are better in handling customers !! also i want you to prove the telephonic conversation prior you screwed up my car. the videos show to me had a very big leakage. if the leakage was so big the car wouldn’t had been standing tilt for weeks or even for a day. and now post your work its been going down every couple of hours, if you are saying you don’t need to take permissions for diagnosis then let me remind you diagnosis is scanning and for any further opening of such big parts you need to inform and take permission. What about my other left side ! i dint report any sort of problem in the left, now please don’t tell me you don’t need permission in opening any thing and any part of the car under the name of diagnosis. my car is still at your showroom which has a pathetic workshop personnel and i need my car back as the way i had sent it with a apology letter and mentioning the actual scene on your letter head without and false story. let me inform you, i am a part of 3 exotic car groups across Maharashtra having 335 exotic car owners n members. please don’t let me escalate this issues and such services across all groups, media, consumer forms and take any legal actions too!! SHOW ME MY JOB CARD !!

i am still at a requesting mode and wish you to be justified and deliver standard service !

Have a nice truthful day
date;18/05/2017

i purchsed an audi a6 on 12th jan 2013 on the second day the tyre got punctured and after three months here was a fault in air suspension.i want the company to replace my car.
harshal patel
9960702424

Sub: Complaint.

Sirs,

We have purchased Audi Q7 3.0 TDI bearing Chasis No. WAUZKA4L1BD013327 and Engine No. CJG007497 through Jaycee Automobiles Private Limited, Plot No. 171, Industrial Area, Phase I, Chandigarh in the 2nd week of December, 2010 by listening to its name and goodwill. However, we have worst of our experience with the vehicle which seems to be of substandard quality as only after 4 months of its purchase, all of a sudden during night journey, the fan belt broke and the vehicle come to halt and the dealer took fifteen days to repair the same as the part was not readily available and we suffered during all those days

We were told that there was a manufacturing defect but no clear picture was provided to us about the manufacturing defect. The matter was taken up with the higher authorities of the company but no clear picture was provided to us regarding the manufacturing defect meaning thereby that the company is running away from the responsibilities and also equivalent to cheating the customers.

The nightmare was not yet over and again while going to Faridabad, the vehicle again break down and this time, it was gear box which we have never heard of even any simple vehicle but the Audi which is a brand name, its vehicle again gave us harrowing experience as we were travelling with the whole family.
While communicating the defect to you, I had already notified to please note I cannot pull on with such problems often & often in a new vehicle with only 7000 km of run. I am very much disturbed with problems like this, and as such, request you to kindly take back the vehicle, which is running with all these manufacturing defects.
The vehicle continued to be out of order for some or the other reason. Some or the other small manufacturing defects lead me to rethink about my decision of purchasing the vehicle. The manufacturing defects crop up every time and lead to dissatisfaction.
We are sorry to report this sorry state of affairs on the part of such a big company which we think is big only in papers. From the date we have bought this costly vehicle, it has proved white elephant for us giving us shocks of life and taking away the piece of our minds. After going through such an ordeal, we have been compelled to write to you for all the harassment which we have faced after buying the so called prestigious vehicle of your company. We therefore request you to kindly look into the matter deeply and replace the vehicle if it is a product of such manufacturing defects or otherwise we shall be left with no option but to handover the case to our legal department to take appropriate legal action against the concerned officials and the company who have sold the vehicle to us.

this is to inform you that the Audi Delhi workshop does not qualify to be a member of such a prestigious company. i have an Audi A6 3.0 registraion number DL3CBW0777 and VIN number WAUZGB4G4BY000199. my above mentioned car is with them since 29th June, 2012 for accidental repairs of Tyre and suspension. even after more then 20days they do not have the parts available with them and telling me it will take more time of at least 10days. i asked them for a courtesy or replacement car, and since day 1 they have been fooling me by saying tomorrow, day after and etc. and in between didn’t answer my calls many times, after 20 days when i asked them to finally tell me if they are providing the car or not, they said we cant provide you the car in accidental case instead of telling me this thing on the very 1st day. they person with whom i was in contact was ms. renu singh and her mobile number is 9717194442 and at the end Mr. satinder rawat (workshop manager) mobile number 9650894611, took the call and started explaining me the company policy and all by saying we cant provide you the car for free and there will be a charge of 4000 INR/day.

every time when my car has gone to the workshop for any kind of car, may be accidental repairs or brake pad change, etc they never have any parts available with them and always takes time of more then the normal expected time.

i hereby suggest you that they do not at all deserve to be a part of audi as they are not responsible enough to handle the cars and niether the customers by lieing, not picking up the calls, etc.

i have an Audi Q7 as well on the name of my elder brother Mr. Parmod Garg and it has been the same story for that aswell.

i have spent such a huge amount of hard earned money to get the best services available in the world but what i am getting is not worth a penny.

i would like to request you to kindly check the history of my vehicle and justify my statements above.

i hope you will take strict actions in this regard at your earliest.

Sir, I want to visit your companies workshop. I want to know that how the car manufacturing process is? Because I want become an automobile designer. I hope you will give permission.