BSNL Customer Care, Head Office, Complaint Escalation Process
Customer Care BSNL: Listed below are the customer care details of Bharat Sanchar Nigam Ltd (BSNL), including the toll free numbers, email-id’s and address for contacting directly. For any queries/issues with regard to taking a new connection, cancellation of existing connection, telephone, broadband or any other BSNL services users can make use of the relevant information listed below. Besides contact details the page also offers information and links on BSNL products.
BSNL India Customer Care Contact Details:
BSNL Mobile, Landline Customer Care Numbers
Landline Customer Service Number : 1500 or 1800 345 1500
Mobile Customer Service Number : 1503 or 1800 180 1503
Dataone Broadband Customer Care : ‘1800-424-1600′
Sancharnet Help Desk Service : ‘1957′
CellOne all India Helpline : ‘1800 180 1503′ or ’1503′
BSNL broadband helpline : 1504 or 1800-345-1504
BSNL WLL : 1500
Web Hosting : 1957
Toll Free : 1800-111-233
Ph No : 011-45092300 / 2311
E-mail : firstname.lastname@example.org
BSNL India Head Office Address :
Registered & Corporate Office
Bharat Sanchar Bhavan,
Harish Chandra Mathur Lane,
Janpath, New Delhi- 110 001
Corporate Identity Number(CIN): U74899DL2000GOI107739
BSNL Consumer Grievance / Escalation :
BSNL Complaint Registration
Users can book their Complaints by dialing “198″. This toll free service is available in all the landlines. Any complaints which are not resolved can be taken to the next level by addressing the Grievances to “12727″(for Circle Office) or “1095″ (for District Office).
If the customers are not satisfied with services or assistance offered by the customer care representative upon registration, they can escalate the previous complaint by notifying the issues to the regional nodal officers. A few of the nodal officers contact details are provided here and the contact details of all the nodal officers in India are available in the company website.
Kolkata Nodal Officer:
Name of the Officer: P.K. Mukhopadhyay, DE (Admn.)
Address : O/o GM Kolkata SSA, 135A, B.R.B. Bose Road, Kol-1.
Email : email@example.com
Phone : 033 – 22422777
Fax : 033 – 2242102
Hyderabad Nodal Officer:
Name of the Officer: Raja Ram Mohan
Address : O/o PGMTelecom Suryalok Complex,
Email : firstname.lastname@example.org
Phone : 040- 23232211
Fax : 040- 23243458
Bangalore Nodal Officer:
Name of the Officer: H.P.Nagaralkar, AGM (PR)
Address O/o PGM, Bangalore TD
Email : email@example.com
Phone : 080-22862345
Fax : 080-22860351
Pune Nodal Officer:
Name of the Officer: G.K.Lodha,DGM(Plg)
Address : O/O GM(D) New admn bldg, Satara road, Pune-9 .
Email id : firstname.lastname@example.org
Phone No : 020- 24465454
Fax : 020- 24459600
Pay BSNL Bills Online
Users who are looking to pay their mobile or landline bills online can make use of the online payment service offered by BSNL. The service allows you to check previous bill details, download duplicate bills and make payments for the latest bills. To access the online bill pay service click here.
Bharat Sanchar Nigam Limited headquartered in Delhi is one of the oldest & largest cellular service provders in India. The company has over 100 million mobile subscribers, broadband customer base of 3.76 Million and is ranked as world’s 7th largest Telecommunications Company. With the 216,925 employees working all over the country, BSNL provides services like Fixed Line, Mobile Telephony, Internet services, Digital Television, IPTV etc.
BSNL offers wide range of services ranging mobile,broadband to other services for the organizations like Epabx, VPN, Leased lines etc. The company has also started its 3G services in 290 cities and is the largest 3g service providers in India. More information regarding BSNL can be found at their website: https://www.bsnl.co.in.
I registered a complaint about my faulty BSNL landline dated 20 JULY 2019. The issue is there is no dial tone. None from BSNL fixed the issue and checked by speaking to us on that number. I have, once again, registered a fresh complaint .Bsnl toll free numbers r not working since few days.MY LANDLINE NO ;079 26607300.MY LAND LINE DEAD BEFORE 2 months .I COMPLAINT MANY MORE TIMES . BUT NO RESPONSE VERY VERY WORST SERVICE. So please request you to note my complain and do service as soon as possible.
to whom it may concern
I am Rajasekharan Nair K. MY broadband internet was dead for th last one and half week. i was registered my complaint on 3rd November directly to the “maranalloor bsnl exchange”.But they didn’t even give any proper assistance yet. i was called that lady more than 6 8 times. she told me she ill send a person with in 1 hour. now the hours passed and 5 days are passed over. What will i do. If BSNL cant resolve my issue i am happy to disconnect the landline connection including my office numbers. This irresponsible worker will destroy BSNL dignity…
hope i get a positive reply after this mail Or else BSNL should ready to face legal consequences. I have all the call recording which i was done to the lady who was under in-charge on BSNL exchange.
NUMBER ; 0471- 2298935
Location ; Kerala, Trivandrum
Exchange ; Maranalloor under kattakada circle
Rajasekharan Nair K
My landline no.was 07412 224351. This no.dead for many days. Many times i have booked Complain. After approx 15 days it will repair by department.
It was dead in every 3-4 days.
Officer suggest me for change the no. and give new no 225351.
Old no. Was disconnected before 4 days but new no. Is not activate.
Many times i requested officers but no any responsible answer given by them.
No any bill due on my account.
There are very bad service of bsnl.
Plz improve it and help me.
My name is Vipul Chaudhary.
I am tired of calling BSNL Customer Service and going to there outlets.
My Landline is not working from past 6 months (February).
I am requested to disconnect the BSNL service in February and my Landline is dead.
But every month I am getting bill.
I don’t know what is going on.
When I have not used any services from past 6 months then why I am gettiing bill.
Please take all your unneccessary bill out of my account and disconnect the services completely from your end.
I do not want to esclate this to next level.
Thanks and Regards ,
Sir, Our Land Line no.23704045 and we are a BSNL customer since a long time. we have badly requirement of FTTH brodband connection and continuosly we are approaching your Erragada branch. Our requirement we discussed with the higher authority there. But they are telling that there is no fecility in our location ie.Balkampet, Lingiah Nagar.
We request you to kindly do the needful and oblige.
Date : 23 June 2018
BSNL Maharashtra Circle
Sub : To Stop unwanted message, tele calls & website
I have proud that the BSNL is always ahead in Good & prompt Service in Maharashra. With reference to above subject, I Ramakant Ghonsikar, R/o Nanded. I have customer of BSNL from 20 years.
I would like to inform you that some bogus website has issue a bogus message such as ” you have win Rs.15,00,000 fill you details on below given link” & “congratulations Free Gift to you Verify you mobile Number”. This message is become nu-since to bsnl mobile customer.
Sir, Such of this website has collect information of customer through such message and cheating with BSNL customer.
So, I humbly request to you to do needful and stop working of such website and protect BSNL Customer from such fraud Website and tele calls.
Awaiting your favorable reply. Thanking you.
Customer Protection Council, Nanded
Iam mayesh, we now using bsnl phone but now we afraid bsnl however now large company large offer and lowest amount needed, but bsnl continued the old sestem ,so large people disconected it, but bnsl company and their officer’s are slept, so after your offices closed and you can go in your home,sir you please search a nd take a good action or (sugar person model all gone) your sincerely
I the, undernamed Mrs.Mehta chitralekha draw your attention that i am having landline BSNL number 02652340971 in vadodara city of Gujarat state since so many years but my above number was completely dead in this month for continuous ten days and i suffered a lot of inconvinience your staff tried their level best to restore it by doing very hard work but due to unplanned digging of road in our area by municipal corporation of vadodara took many days to repair it my humble request to give me credit of ten days in telephone rent charged by yourself in my coming bill –Thanks Chitralekha Mehta vadodara
I am resident of Yapral /Secunderabad and my landline no is 040-29806846 in the name of Aruna Raj and for the past two days my internet is not working (FTTH).i tried calling the concerned officer but the officer does not pick up the calls.(Mr Vasu Kishore-9490286677.With great expectations we opted for FTTH connection but to our surprise this FTTH connection does not work atleast for one week to 10 days but we are forced to pay the bill for the whole month.
Please look into this matter and take stern action against the officials involved who are not responding to the public.
Please mail me the action taken
The Billing Authority
Bharat Sanchar Nigam Limited
Sub: Yearly Package has been rendered for no charges for anything upto a year – Outstanding Bill is created – Reg.
Ref: Land Line No. 040-29706981
Name: Suresh Narayan Kankani
With reference to the above subject we have taken 1 year package plan of 703567/FTTH BB-Fibro Combo ULD 1045 CS35 on 30.12.2016 with cheque no. 471811 for Rs 12,018.00 (Rupees twelve Thousand Eighteen only). While taking the plan explained that no charges upto a year for anything. Till we have not any pending bills with your esteemed organization.
But I am getting bill for Jan, Feb, Mar Bill of Rs. 801.00 outstanding in my name.
So, please take an immediate action in this regard and do the needful and close my outstanding account in my name at your esteemed organization.
Suresh Narayan Kankani
My landline 0832-2558347, of Vasco da gama is not working for last 10 days. Please look into the problem.
I registered a complaint about my faulty BSNL landline vide docket # 112051841692 dated 01 Oct 2014. The issue is there is no dial tone. Any one calling to that number would feel the ring tone but it doesn’t ring in the house. Today I received a message that the issue is resolved. None from BSNL fixed the issue and checked by speaking to us on that number. I have, once again, registered a fresh complaint vide docket # 112053977262.
You need to again call the customer care number mentioned above and get the required support from the support team.
I am from tirupathi in chittoor district ofAP. My land line no is 08772238394 . It has not been working for the last week. i gave a complaint on26/09/2014 and got message ,giving docket no112012389915. but without any rectification.. simply i got a message on29/09/2014 , it has been resoved. still the phone is dead. pl do the needful.
I have a connection of bsnl landline and 2 mobile no. Also. My basic telephone no. 246259 in jaunpur u.p. which is fault more days. I want corrections to this no. So i meet s.d.m and next time t.d.m. t.d.m jaunpur told me it is not possible for correction of your no. I want correction. T.d.m. say to me if i do 15 basic connection in our area then my connection is i work. If i not able to this then my no. Is not correct.. If you check my no. And correction to this then i use this telephone easy. Please complaints resister my no.
And give satisfaction.
For any enquiries you can call my no. 9795836005 in any time.please checks my no.
MY LANDLINE NO ;04254 264201.MY LAND LINE DEAD BEFORE 20 DAYS .I COMPLAINT MANY MORE TIMES . BUT NO RESPONSE VERY VERY WORST SERVICE
WALLPAPERS8 Pack Subscription has been activated to my number (9411477090) automatically and when i am trying to contact customer care service, nobody is responding, i tried to stop the subscription by sending sms to 155223, but nothing happened. In a regular interval of time, balance is deducted for this. I need to deactivate this subscription. Plz do the needful as soon as possible and revertback.
How pathetic! Bsnl toll free numbers r not working since may???? Not yet resolved!!
It has been close to 4 months and I am facing the same problem today. How reluctant can bsnl be? Bsnl–i hope u r listening??? This is the sign of downfall of any business….reluctance towards user experience….shame!
Bsnl…do some thing fast or lose your customer base…
I’m from Hyderabad ,my landline no. Is 27730025 and it is not working since 4 days and the customer service is very unresponsive ,,,,
My land line number is 08677-286547 with combo internet pack 950/-. internet is very very slow..
My land line number is 040-27240203 with combo internet pack. internet is very very slow. my friends in same apartment have Beam internet, for the same package the beam net is very fast, kindly consider my case seriously and help us other wise i had to think for alternate.
MANJU RANGA APARTMENTS
Single Channel Pack Subscription has been activated to my number (9439782136) automatically and when i am trying to contact customer care service, nobody is responding, i tried to stop the subscription by sending sms to 155223, but nothing happened. In a regular interval of time, balance is deducted for this. I need to deactivate this subscription. Plz do the needful as soon as possible and revertback.
dear sir , your complaint booking numbers 1500, ivr system goes onrepeating only selection of language , it does not move forward .and closes saying you have exceede the time . it looks funny . can you set right this gimmick.
I am from hyderabad
My family lives at the paderu mandal which is of vizag district of ap. In the every week 1 or 2 times there is net work problem of 2 to 3 hours. This time its ridiculus they did nt have any signal from 25 th april 2.30 pm. I despretly want to talk with my family please refix the problem or please take care of the signal in the paderu mandal please please please
I understand value added services are a good source of income but without the consent of the customer is a great crime in my view. Your bsnl tune has unwantedly been activated in several customers phones without their knowledge making their account balance -40 rupees and then -2 rupees in every 5 days subsequently in my village. So all of us have decided to stop recharge and when you are not getting any more balance just sending a message ” your bsnl tune service is temporarily deactivated”.