BSNL Customer Care, Head Office, Complaint Escalation Process

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Customer Care BSNL: Listed below are the customer care details of Bharat Sanchar Nigam Ltd (BSNL), including the toll free numbers, email-id’s and address for contacting directly. For any queries/issues with regard to taking a new connection, cancellation of existing connection, telephone, broadband or any other  BSNL services users can make use of the relevant information listed below. Besides contact details the page also offers information and links on BSNL products.

BSNL India Customer Care Contact Details:

BSNL Mobile, Landline Customer Care Numbers
Landline Customer Service Number : 1500 or 1800 345 1500
Mobile Customer Service Number : 1503 or 1800 180 1503

Dataone Broadband Customer Care :  ‘1800-424-1600′
Sancharnet Help Desk  Service : ‘1957′
CellOne all India Helpline :  ‘1800 180 1503′ or ’1503′
BSNL broadband helpline : 1504 or 1800-345-1504

BSNL WLL : 1500
Web Hosting : 1957

Web Conferencing:
Toll Free : 1800-111-233
Ph No : 011-45092300 / 2311
E-mail :

BSNL India Head Office Address :

 Registered & Corporate Office
Bharat Sanchar Bhavan,
Harish Chandra Mathur Lane,
Janpath, New Delhi- 110 001
Corporate Identity Number(CIN): U74899DL2000GOI107739

BSNL Consumer Grievance / Escalation :

BSNL Complaint Registration
Users can book their Complaints by dialing “198″. This toll free service is available in all the landlines. Any complaints which are not resolved can be taken to the next level by addressing the Grievances to “12727″(for Circle Office) or “1095″ (for District Office).

If the customers are not satisfied with services or assistance offered by the customer care representative upon registration, they can escalate the previous complaint by notifying the issues to the regional nodal officers. A few of the nodal officers contact details are provided here and the contact details of all the nodal officers in India are available in the company website.

Kolkata Nodal Officer:

Name of the Officer: P.K. Mukhopadhyay, DE (Admn.)
Address : O/o GM Kolkata SSA, 135A, B.R.B. Bose Road, Kol-1.
Email :
Phone : 033 – 22422777
Fax : 033 – 2242102

Hyderabad Nodal Officer:
Name of the Officer: Raja Ram Mohan
Address : O/o PGMTelecom Suryalok Complex,
Email :
Phone : 040- 23232211
Fax : 040- 23243458

Bangalore Nodal Officer:
Name of the Officer: H.P.Nagaralkar, AGM (PR)
Address O/o PGM, Bangalore TD
Email :
Phone : 080-22862345
Fax : 080-22860351

Pune Nodal Officer:

Name of the Officer: G.K.Lodha,DGM(Plg)
Address : O/O GM(D) New admn bldg, Satara road, Pune-9 .
Email id :
Phone No : 020- 24465454
Fax : 020- 24459600

Pay BSNL Bills Online
Users who are looking to pay their mobile or landline bills online can make use of the online payment service offered by BSNL.  The service allows you to check previous bill details, download duplicate bills and make payments for the latest bills. To access the online bill pay service click here.

About BSNL

Bharat Sanchar Nigam Limited headquartered in Delhi is one of the oldest & largest cellular service provders in India. The company has over 100 million mobile subscribers, broadband customer base of 3.76 Million and is ranked as world’s 7th largest Telecommunications Company. With the 216,925 employees working all over the country, BSNL provides services like Fixed Line, Mobile Telephony, Internet services, Digital Television, IPTV etc.

BSNL offers wide range of services ranging mobile,broadband to other services for the organizations like Epabx, VPN, Leased lines etc. The company has also started its 3G services in 290 cities and is the largest 3g service providers in India. More information regarding BSNL can be found at their website:

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