Voltas AC Customer Care, Office Addresses, Service Centers

To Voltas Team,
We have purchased two cassete ac of 4 tonne at a time on dated 14/08/2017, from which, one of your ac is running well but other one is found water leakage during running (this machine is under warranty). I logged a complain on dated 04 jul 2018 to your cc service(complain no-18100503101).
After that i continuously follow up many many times to your cc services and higher official for repairing of the same but till date(15/10/2018) nothing was repaired.Two times my complain number was short closed without attending the problem.Then i again called to your cc services for reopening of the complain number.

IF THIS TYPE OF SERVICE YOU PROVIDE AFTER PURCHASING YOUR PRODUCT THEN I SUGGEST EVERYONE NOT TO BUY ANY PRODUCT FROM YOUR END..

Dear Voltas Team,

This is to bring in your notice that i bought one Window AC Model No WAC185DY 1.5TSS serial No- 4011208A16002130 Dated 08 -05-2016 from Neeru Electronics Malviya Nagar , New Delhi with 5 yrs warranty on all parts ( Special Scheme). The Ac was working fine for almost a year and have absolutely no issue during one year and have got 1 free service during this also.

But at the end of the season 2016 my AC has stopped working and cooling and as per the process i have raised my request to CC care no and one of the team has came to visit us to my address E-30/2, Dabbua Colony, Faridabad and said that the front indoor coil is damaged and cant be covered in guarantee. To my surprise the AC was installed by voltas agent and the same has been serviced by voltas agent then what t that point this was not mentioned. The way it looks is completely manufacturing defect, this cant be done manually and without any person.

I have raised 2 request but same has been declined, to acknowledge the same i am sharing the picture of front coil along with bill invoice. Please request you to get the same replaced or else i am going to file a police complaint against the dealer and voltas. I have paid this through my hard earned money and the same cant not be go in toss.

Please see the attached picture and asked Voltas team to inspect the same at @Neeru Electronics ( Malviya Nagar, New Delhi) . The entire coil is pasted in one direction and not clearly open from upper side till lower end. This is completely manufacturing defect and customer cant be blamed for this.

++ Neeru Electronics- I am going to put the AC as it is to your shop to get this sorted out.

Respected sir/madam,
I had 1.5 ton 3 yr old split AC. HAD TO shift to new address
I asked the customer care to dismantle, device and re install my split Ac on may 26. My request no was 17052402974.
I have been charged 5000, I paid the same by cash.
But after services there is less cooling and water leakage from the same. Will company take responsibility to correct this without payment. As it was absolutely working well before your services. And you can check your records that always I have taken services from voltas company. Kindly do help me.I am very much disappointed by this kind of poor service from your dwarka dealers. Kindly do take strict measures.
Regards
Dr dayashankara. 9650919066

Hello,

Myself Ashish Madaan(Mob: 9718179733) from Jawahar colony NIT Faridabad. I bought voltas 1.5 ton window AC on 9th April 2016 from Pushkar Electronics No.1 NIT.

On last Saturday, I made a service request for the second free service, and your technician came on Monday. He checked for 2 minutes and told that there is default in coil of AC and because of that all gas of AC has been leaked.

How could it be possible that, in a year there is such a major defect in AC. In my known 3 more same AC have baught at the same time and they are working fine.

After getting repaired, the AC was not cooling as before it cooled.

Last year AC was working too good that I told people in my known to buy the voltas AC, but now I am very much disappointed with it.

If there is the leakage in just 6 months , then it was a manufacturing defect. I request you to replace my AC , as it is in warranty period till 9th April 2017.

I request you to replace it at the earliest, or I will​ appeal to people in my known not to buy voltas products, and post this in social Media and consumer court as well.

Hope for the positive response.

Regards,
Ashish
(9718179733)

Dear voltas
is baar maine voltas walo se gas bhi dalwaya o bhi kam daal gaye. phir maine custumer care par call kiya to koi jawab hi nhi aaj tak koi banda aaya hi nhi.
call no.-14052100542 ye call no h maine 15 july ko complain karaya tha par aaj tak koi aaay hi nhi.

thanks
chandramauli mishra
8860034254

Hello dear,
I have purchased an A/C and found it to be satisfactory performaence wise but while contacting with the company technician for shootout the problem which occured unfortunetely in my AC I am feeling very difficulty from the past 2 days I am not getting any response from the customer care, I am from patna with my cell number-09006376034 kindly taking me out of this as this is the matter of repotation.
waiting 4 ur call
Thanking you.

I have purchased 01 no splite ac cap 1.5 ton from jain sales agency bhilai chhattishgrah on31.03.10. after one year became defective and complained your customer care vide complain dated 11.03.13, accordingly your servise centre at bhilai and take .but till date your technician is not resposnding . we have talked many times to your authorised unit at C.G but no positive action has been received from your end.
please do needful action for early replacement/repairing as possible
plese cal me emidiadly 09303070439. I am waiting of cal.
I hope as possible soon
Other wise I will legal action of voltas company.

Thking you
mr mangi lal soni

I have purchased 01 no window ac cap 1.5 ton from ranchi jharkhand on31.03.10. after one year blower motor became defective and complained your customer care vide complain no 13mr 1100466 dated 11.03.13, accordingly your tecnician mr parwez temperature control of ranchi attended and take away motor on 13.03.13 vide service report no 328 dated 13.03.13.but till date your technician is not rectify the blower motor of ac. we have talked many times to your authorised unit at Ranchi but no positive action has been received from your end.
please do needful action for early replacement/repairing of blower motor early as possible

thanks & regard
kabindra choudhary
m.no 09771484321

i have purchased 01 no window ac cap 1.5 ton from ranchi jharkhand on31.03.10. after one year blower motor became defective and complained your customer care vide complain no 13mr 1100466 dated 11.03.13, accordingly your tecnician mr parwez temperature control of ranchi attended and take away motor on 13.03.13 vide service report no 328 dated 13.03.13.but till date your technician is not rectify the blower motor of ac. we have talked many times to your authorised unit at Ranchi but no positive action has been received from your end.
please do needful action for early replacement/repairing of blower motor early as possible

thanks & regard
kabindra choudhary
m.no 09771484321

I have purchased voltas ac last year.. and there has been an issue with sensor and the remote. I logged a complain with voltas service center on 28th feb 2013
Mr kamaljeet came to service the same and has taken the sensor and remote stating that the issue would be resolved with 3 to 4 days.
Since 4th feb i have been constantly following up with him , on friday he confirms that he has received the parts from company and he would rectify the issue the same day by noon.
Within 10 minutes he calls me back and say that he can not come as he has to visit some customer ( a clinic ) and he would not come. On which i got agitated and asked him to provide service the same day.
He simply ignored and did not come to resolve the issue.
Satruday 9th march i log a complain with voltas sevice center and I was was assured that the call would be escalated with 24 hours.
On Monday 11th march Mr kamaljeet comes to my place to replace the part… but then calls me ans says that the company has provided incomplete part and the connecter is not been provided… he assured that the same would be installed the same day without any delay.
Today 12th march since morning i have called him couple of times and he is not responding to my calls.
I logged complain again with customer care and again the same crap is repeated that the concern would be correct within 24 hour.
Now I am highly fustrated with the entire saga and in complete dark as to what is going to happen now… Will i get a service? will somebody provide me a solution to all this???????????????????????????????????????

We have purchased (1) 4 Nos of 3Ton Cassette AC’s (2)1No 1Ton Split (3) 1 No 1.5Ton Spilt AC for an Office located above Dominos Pizza, 2nd Floor, Hitech City, Hyderabad in the month of December 2012. We purchased these Voltas units from Image Engineering, Door No 13-6-A25/48, Sheeter No 3 & 4, Near Coco Cola Depot, Ring Road, Mehdipatnam, Hyderabad – 500028 and their services for installation and testing. Contact Person for Image Engineering: Fayaz: 9989006811, 9246522258, 040 64512256.
From day one, none of the AC’s is working properly except 1.5 Ton Split. The other 1Ton split AC worked for couple of weeks and then stopped. When contacted the Image Engineering people, they came on couple of occasions and gave lame reasons like rats eating up the wires in the units or the units have to be replaced and we need to contact the VOLTAS company in this regard.
Of much inconvenience to us and to our client who is running the office from past one month are facing severe discomfort and trouble managing and maintaining the office in such conditions.
We kindly request you take necessary actions in this regard at the very earliest.

Regards,
Raaghav
08801568111
Hyderabad