Samsung Air conditioner Customer Care Phone Number
Samsung Air Conditioner
Samsung Air conditioner Customer Care Phone Number – The customers can refer the Samsung Air conditioner customer care numbers mentioned below for any queries with regard to the AC’s that they have bought from the company. The company runs a 9AM to 8 PM call centre from Monday to Sunday, users can also login to the website of the company and also do online customer service chat which is available from 11AM to 6PM (Monday to Saturday) . Make use of the services offered by the Samsung Air conditioner customer care.
Samsung Air conditioner Toll Free number :
3030 8282 (Prefix Local STD Code )
1800 110011(From MTNL/BSNL Lines)
1800 3000 8282
18002668282
(The service is available from Monday to Sunday between 9:00 Am. to 8 pm.)
For more information about samsung ac price , samsung ac models and other details , visit the website : http://www.samsung.com/in/
Samsung AC Service Centre India: If you are looking to find the service centre locations of the company for your Air Conditioner, pls refer to the following link.
New AC Warranty Registration : If you have purchased a new Air conditioner and would like to register your product for updates and for warranty claims you can do so at the following link.
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MODEL : 181ZBETL
MAIN COIL LOOSE, FLUCTUATE CURRENT
ADDRESS : 92 MILAN SARAN, PARNASREE,KOLKATA-700060
PHONE : 9748397196
i had purchased 1 samsung AC on April 2009, but until now not a single person from the company has inquired or visited to attend inspite of repeated calls. Being a customer i am disappointed with the company after sale behavior.
Nipankar Bose
9434007183
I bought two split ACs in sep-2009 and encountered problem during installation itself.It is very disappointing that almost every month i used to call service engineer to attend same problem.The service pesonnels are so adamant that they decide themselves , when to attend or when not. As i m so fadup that in future i will not buy any of samsung brand.
I bought nos. split ACs in 2008,till today after 2 years, service engineer did not give any service since from purchase.Now both ACs are not giving proper cooling & water drained out from blower.I have called to landline (0257-2223251)& mobile no. (9423187051) as informed by seller RAKA A/p-Jalgaon.He told me to send service engineer on next days.but service engineer not attend complaint. I again called after 2-3 days,but same thing happened.
Now I am getting fadup & trouble in hot summer days temp about 47% with old mother & small kids.
I have heard that in warranty period,customer would get 5 free service,but till today we dont get any service.
This is cheating with customer either by service centre or Samsung regarding 5 free service commitment.
Kamlesh
9422276094.
I have purchased samsung AC 1.5 Ton on 11th april 2010 and when I am switching on the AC after long time bad smell is coming which is irritating me and for which I have to open all the windows to move out the smell.Can u send any technician to look into this issue.
CONTACT : 09831942126
I have always believed in Samsung products…in fact each and every appliance of mine is a Samsung. I bought a 2 ton split for my boutique just about 1.5 yrs ago. Recently it was not functioning and your engineers came and TRIED to fix it to no avail. Finally 3 days later they said they had to take the unit to their workshop so that they could fix it, check it and then return it. Needless to say they took 8 days to come and then kept the unit for a further 7 days. Exactly 2 weeks later the a/c starts icing up again and yet restart the entire process of daily calls to the Samsung call center which is impossible to get thru to. 8 days later the engineers finally come and say there is a leak and the gas will have to be refilled. This is exactly why the unit was taken away…..could they or could they not fix the problem. Anyways it works beautifully for 8 days and then again exactly 7 days ago it conks out again. Starts icing up yet again. We have gone insane calling up your service centre and giving complaints to fix it. Each and every morning and evening this remains our only job since it is so hot and the reason why we spend so much on buying an a/c is so that we can keep cool and work happily. Well till today evening there is no sign or sight of anyone coming and taking a look at our problem let alone fixing it. I am so disappointed with your service and the attitude you have these days to loyal customers. I will never again speak loudly about “THE SAMSUNG EXPERIENCE” as it is one that shall give me nightmares for the rest of my life. I have nothing else to say besides please, please could someone come and take a look at our a/c and fix it so that this doesnt remain the thing of utmost importance in my life any more.
Samsung(Window AC) Worst coustemer care
I’ ve purchased a Samsung window AC 2 years back. Now it is not working.Service men said it is compresser problem. aronund 2 weeks are over.still nobody turned up . I am callind sevice centre 3 to 4 times a day, for which I have keep the phone with me for atleast 4 hrs .The Samsung service centre is real torture.
i purchased 1.5T SPLIT A.C 15 days back now its auto swing is unservisable
I have purchased the Samsung AC on 25/04/10 from Big bazar gwalior .its model no AW181ZAETL og 1.5 T & just after installation AC was not run of single minute as having abnormal sound from its fan motor. I have register complain through big bazar but no one is helping us as i have paid the cost of AC. I just go for samsung as it is very reputed company but unfortunatly i am feeling just negative while its new branded product got fail during installation . you also think over its quality…………………….
I am going to sell this AC on just half of its cost as i am getting frastated to get it.
I bought Samsung 2.0 TR Split Air Conditioner by 03/04/2010
Still the Air conditioner is not working properly.
I have purchased 1.5 tonne AC in March 2008 . since starting it has a problem of compressor. It damaged 4 stablizer in two years. Now in 2010 service engineer able diagnose the problem in compressor.Since last one week nobody came to replace compressor despite repeated complaints. I m very dissapointed wirh after sale sevice of samsung. this is height of ignorance.i will defenitely go for publicity in this matter
During Your Free Service Camps i tried your toll free numbers for last two days but after full day efforts for two days i failed and after completion of free service camp again tried but after several attempts i succeeded and after talking to Executive Shebbya i felt that this full process was just waste of time and when i asked her about my problem she said she will have to ask to her Officer incharge and after again i got an negative answer from incharge and when i asked her the incharge name she refused saying it was company policy not to tell the name. It was strange in todays world where every thing is transparent your company still following British pattern. Is anybody there to look after my problem. My mobile no is 9419201349.
hello sir/madam
i purchased an samsung 1.6 spilt AC in 2008 dec . Now i need to fill GAS for AC so kindly suggest me good contact person and also pl give contact numb of service persion to my mail id thank you .also i want to know whats the rate to fill the GAS for AC
If any thing means call me 98847 93567 thank u
reply me soon
Dear Sir/Madam,
I have Purchased Samsung Split A/C AS 18 UTA Max Gold 3S 1.50 Ton from Viveks Vadapalani Shop @ 26500 /-on 25/04/09. Serial No: A291PZES101806A and this AC was Installed by Viveks Service Technician on 29 /04/09 and I have paid Rs 2500/-.
From the date of purchase it is giving so many problems and so many time Viveks service technician came and attended these problems.
During winter session i seldom use it. Now when i switched on this summer time the compressor is not working and there is no cooling in my room.
Please take necessary action and do the need full early as possible.
i had purchased 1 samsung AC on May2009, but until now not a single person from the company has inquired or visited to attend inspite of repeated calls. Being a customer i am disappointed with the company after sale behavior.
With deep regret we would like to inform you that we purchased a Samsung split AC from Shrinath Electronics in Ahmedabad, Gujarat on June 12th. 2009. From the very first day we were not given the clarity on the number of free services. On enquiring we came to know that we are entitled for 3 Free services in a year. We were waiting for the first service to be done in Oct. 09′ but nobody turned up from the company for the service of our AC. We called up the customer care and were told that we were to intimate the company for the services and service staff will not come on their own. In Nov. 09′ our first service was done. Here I would like to inform you that we stay on the 7th. floor and when the service enggr Mr. Sanjay Mehta came for the service he just cleaned the indoor unit but could not clean the outdoor unit as he could not open the window glass for access to the outdoor unit. He asked us to sign on the official papers he had brought with the feedback form. In between we called up our carpenter who took the window glass out for the access to outdoor unit. We called up the same gentleman Mr. Sanjay Mehta for the services and he came up and did his job, but once again he took the signature from us that the service is done. In the month of March 10′ we called up the customer care again for the 2nd. service and to our shock and surprise we came to know that our 2nd service is already done. When we called up the customer care the gentleman who received the call refused to take our complain. He misbehaved with us and put the entire blame on us.
We are deprived of the second service. I request the company to take the matter on priority and ensure that our AC is serviced in time.
PLEASE SEND ONE OF YOUR TECHNISION TO BELOW MENTIONED ADDRESS BECAUSE MY AC GETTING NOISE IN THE ROOM
M.R.K.RAJU
CHAITANYA NAGAR, OLD GAJUWAKA, VISAKHAPATNAM.
CELL: 9441901239
Model Name: Samsung split – AS18UA
Purchace Bill no. 0738 dt 05/11/2009
I had purchased AC in November 2009. The AC was stopped past 7 days. whwn we contacted Samsung service center,Chennai Redhills Tel:32513232 & cell 3412454769 complaint reg.no. BP 8412454769 on 08/May/2010 they have sent the services engineer to my home on 10/May/2010 thay checked and told that stablizer problem (it is very new stablizer) then we changed one more new stablizer again its not working then the service engineer said “May be A/C sensaar problem” we will replance tomorrow (11/05/2010) till now we called several time to the service center and service eng & the Samsung dealar Amsa Vision Redhills Ch-52 Mr.Mohan Tel 26322699 & 65417030 who supplied the A/c & Samsung service center Mr.Abdul Kaffor & Kumar & Jay Kumar and some more person but till date they didn’t take any action and my AC was in warranty period.
Hence, please send your serv.engineer to rectify the A/c problam at the
earliest
Thanks & Regars,
Ganesh B.
mob: 9789885508
E-Mail: ganeshbalakrishna@gmail.com
a circuit of remote sensor are not working.
my complaint number is8405240489.i have never seen a worst service in the world .all my products are samsung.
my complaint number is 8405240849.all my products are samsung . i have never seen such a worst service in the entire world
i have not recived any answer relating my complaint nu.–BP 8406725038
RELATING MY SPLIT AC I AM SUFERING FROM MENTALY PRESURE
23.05.10
I am having a Samsung (Silver Uno) Split A/C for last five years. It is giving truble now . I am trying to connect your service centre since last half an hour, but unfortunately cannot connect yet, Only pre recorded line is comming in phone ” All lines are busy,we will get back to you shortly.”
Kindly help me out in this regard so that I can get my AC repaired.
Thanks
.
We bought a Samsung 1.0 ton Split AC in the month of November 2009 and I called up the service center to avail the first service
We had a service guy only after a week after making numerous calls.
Now the service person says there is a gas leakage and i have to call up complaint cell.
When I called the complaint cell , the response was bad and the person had turned up only after a week.
They guy who had come home is again telling me to call the service person.
I dont know whats happening between them.
The response from the customer care is not up to the mark. I had been following up for almost two weeks and there is no coordination between the service team and the customer care.
Till date it is not rectified. I really regret its bad service.
Till date we had an assumption that samsung is the best among all
But the service disproves everything
We really regret for buying Samsung product.
complaint no.-8414190943..
window a.c 1.5 tonne….there is some problems in PCB of a.c…
i have already complianted and called many times ..but there is no response..
please solve this problem as soon as possible.
Thank you..
mobile no.-9990404908
email-id- lalaluhari@gmail.com
Sir,
We have purchased samsung 1.5 ton cap AC 2 NOS and 2 ton cap 1 no local dealer SETHU &CO PALANI. All 3 AC”S not workig and we calling for service for more than a month . But they have not deputed. Also we approached the Dindigul service Cente. But no response. Our group of companies using more SAMSUNG Air Conditioners and service is very poor, Please instruct to the concern Service centres to attend the customers complaint
Thanking you
R,PARAMASIVAM
Asst Mnager(pur)
9367536000
My experience with samsung a/c as well as the services is very bad. Purchased 1.5T split exactly one year back. The workmanship of the installation personnel was very poor and did not carry proper tools. Service person inspected the machine around 15 days back for general purpose and said everything is fine. But the machine failed to function well after two weeks of his service.
About the service, Absolutely bull shit……..
Even before listening to the caller, they will talk about the charges, completion of free services period and other nonsense and finally, you will be asked about the machine whether it is a/c, TV etc….wiery………
venkat
9866189079
Very Poor Service.My A/c Has got a problem since i purchased i purchased on 20th may 2009.it has a problem of gas leakage.four time person visited and fill the gas but after one month the problem stand there.Now again in complain on 25th may.they visited and said gas is leakage.and now for this you have to pay the gas charges.How redicules & sameless behaviour.my a/c has not working for last ten days and no is there to listen.I am taking this issue in consumer court.My BP No.8411617755
Shashank
9810378312
i am having a samaung split AC1.5 ton purchased on 12th may 2009.last 11 month free service also not done .my warranty period closed on 12 may 2010. i call service center for free service on 4th may2010 he came and clean indoor unit only.and very next day onwards switch on te machinewithin ten minutes ice formation on themetal grill and waterleakage from indoor unit. again i informed to service centre they will not come upto 12th may. now hecame and ask rupees two thousand for service charge he told warranty period time expired. please instruct to the concern service centre to attend free of cost.
I bought one Split AC thinking that I’ve bought the best but soon did I realise that I’ve bought one of the worst AC ever. In fact I rue less for my AC than the behaviour of persons who is supposed to take care the interests of customers. Hope some higher ups sees this & take action against erring personnels.
I got a Samsumg AC and after an year of use all sorts of problems started. We have had to call the Customer Care once every 2 months. They wud come and fix the problem. The AC would work for 2 days fine and after that go back to its old state. Fed up with the AC and decided never to buy another Samsung product again. Now the compressor is gone. We call customer care. A few people came down home and said that they wudnt take the AC to their workshop free of cost. They were demanding 400. Hail Samsung!!!
because of less cooling of AC we made the complaint to your Chennai customer care no:30308282 before todays[complaint no is 8408227654] they didn’t come and check the complaint till today. they have same response as they do not have technician in that area to come and check. so i would like to request to you to your good company to take farther action to rectify our AC problem with in hr to avoid the problem for you and us and for our long term relation.
thanks and regards
Prabagaran
ECR SERVICE APARTMENT
9962565656
9962898989
The service support from Samsong is really pathetic. I am wondering why Samsong is not interested to provide good support to their valued customers. I purchased 2 Ton split AC, It has given problem in a couple of days. Service engineer came to resolve and created one more problem rather than solving, which is still persisting. Service centre people are really pathetic. I thought of buying two more split ACs. Now the worst support , stopped me going for Samsong. Inspite of so many people repeatedly expressing their dissatisfaction, still if Samsong company wont consider this as an issue , it is their problem, being a customer Samson is not only the option. There are so many very good brands in market.
we have 5 AC’s from samsung but their service support is really bad.
On of my AC is not working and no one is listning. they do not talk even politly. their service support primarily is 24hrs. Now they are saying it is working 24hrs that means 4 days of 6 hrs. each.
hi i made a complaint regarding mal functioning of samsung split 1.5 ton ac which i had purchased in august 2009.
Now I am waiting for response…. God help me pls….!!!!!
Hello Team
I am not feeling great while writing this email inspite of the fact that, I am associated with samsung products for over a 1.5 decade be it my AC, TV,
mobile, Refrigerator and the like. All companies these days are highly motivated on one concept “Customer Satisfaction” and I am sure you are one amongst
them.
On June 24 I purchased 2 AC’s from one of your dealers in Sec 22 “Surindra Radio” SCO 1128 and the samsung staff who assisted us was “Sanjay”. This
experience is by far one of the worst experiences I ever had. I am feeling duped, cheated and frustrated with the kind of services your staff and dealers
have extended to us. Even a departmental store of early 80′s serve there customers better and have enough commensense than the one standing in showrooms with
dresses and ties.
Current status is: out of two machines bought I have got one installed, one is lying on the floor (damaged one), third one that doesnt belong to us and no
one from company is bothered to deliver the right one. I will narrate the incident as follows.
Some of Blunders
1.) June 24- Out of two AC’s delivered, one machine was compromised in physical quality and was damaged from front and rear. Worth to mention that we had
hired a carpenter and others assuming that we will get the machine installed on the same day.
2.) June 25- Upon request to dealers for changing the damaged piece the following day, promises were made by them to deliver it by afternoon, than by 3.30,
than by 5.00 PM so on and so forth. During this time we paid visit to the showroom and made numerous calls as well. Finally i was told to make the
arrangments at my end and get the AC from the shop, which i did. To my surprise the machine loaded in my car was the wrong one. At the time of installation
of this machine I found a slip inside the coil which stated “H.No 561, Sec 11 -Tested OK”. When the issue was reported to the dealer on call, i could hear
the arguments that why the worng ac was sent and why the staff didnt check. Another commitment was made that it will be changed on the same day which didnt
happen.
Worth to mention that its been 1.5 days that we had open windows with no glasses in our living room and everyone at home was serving the duty of
watchman. A Company’s engineer paid a visit early morning to confirm the status of damaged machine.
3.) June 26 @ 1.00 PM: I am writing this email. Made few calls to the dealer but of no use. My Father than called the company’s helpline number, upon which
company’s ASM confirmed it on phone.
Others
1.) And such a shame that now the dealer expect us to pay another 200 bugs for the delivery of correct piece, even when we have suffered so much because of
their mismanagement.
2.) A bill with handwritten serial number which is not changed inspite of several requests and after much a do when changed then no mention of stablizer on
it.
I am really regretfull for buying samsung product.
Sajag
(Manager Marketing Operations)
sajag.chikarsal@gmail.com
Sir
It is on may 2nd week (after repeated calls from us) one of your technician came to see the problem in our A.C. He told that the problem might be due to the board and took the board. Again after repeated calls only again an other technician has come to replace the board. But again he said the board is problem. When we asked the technician why he has bought the faulty board he said he is not aware of the problem and he asked to call the early person who attended the problem. This was the reply given by him. Still the problem is not solved. It is nearly one and half months . This is the response we get from samsung
Dear Sir,
I had a purchased a 1.5 ton AC, for my office, from July 28, 2009. Now we have problem (gas discharge) in your product. We had done complaint many times but your authorized distributer unable to provide service. Your service is very bad please improving your service and product quality; please take immediate action for change the behavior of your distributers. We have lost our money and expensive time by buying your product. Your policy must not be only saling to your product. I also request them to provide a sale invoice because I missing it, but they are demanding Rs. 150 for same, this is not a good policy for an International Company. Please train your distributer. I know you do all this during warranty period, to save your expense. It’s a really shame on SAMSUNG GROUP…..
Yours Distributer Name – SANT SALES (HARINDER PAL SINGH)
Phone No. – 01334-254477
Mobile No – 9412071761, 9319071565
Ajay Patel (Manager)
9411100427
Swastick Tubes P Ltd
we had purchased 1.5 ton ac in 2008. now we have facing problems.please provide the service as early as possible
our product id no: 180030008282
our contact details : k venkata swamy
dr.no:79-7-7
syamala nagar
rajahmundry
phone no: 08832467959
We had purchase a samsung 1.5 ton AC last year i.e. july 2009, and the AC is not working properly. Since this was under warranty we called up customer care on 24th June 2010. The executive attended and told us that the AC has to be sent to the service centre at “Kaiser Electronics”, Plot No. 3 FIE, Patpar Ganj, Delhi. I have been enquiring for my AC for 4-5 days, and till date (2nd July 2010) our AC has not been installed. The reason being told by the service centre people (Mr. Arvind Mb No. 9582263057) that “the required coil is not available and the day we get this coil your AC will be installed at your premises.” This is very bad experience I have with Samsung.
Are Samsung people waiting for our warrantly to get expired.
Mind you and please do the needful in a day or two otherwise you people will have to face legal consequencies.
Pradeep Gulati
Mb 9811817079
dear sir,
I had purchesd 4 AC. 1.5 ton — 2 samsung and whirlpool . for my factory 2008 now we have problem in my ac we had done complaint many time but your authorized distri
- buter unable to provide service your service is very poor . really shame on samsung&
whirlpool both.
manager
subodh gupta
ombiomadic pvt . ltd.
haridwar u.k.
Having Sansung Split AC 1.5 ton, purchased in March’10. After giving complaint 5-6 times to Samsung, but nobody can reply or no any executive will come for solution.
I bought Samsung 1.5 ton split A/C in chennai april 2010. I got issue after 3 months from the purchase that water is came through air swing blade from indoor unit. I have registered a complaint with samsung customer care thrice. Each time they sent the executive but none of them fix the solution permanently. In july again i faced same issue in the a/c and again i contacted customer care on 3rd july. But this time they addressed my issue well and given the BP no(8414395544). Also their executive called me on the same day evening for fixing the appointment about suitable time to visit home for repair. I given the time 5th july evening 5′o clock. I am surprised really that their executive was on time as per the given appointment and fixed the issue as well rectified the issue. The service executive name is Mr. Sasikumar. I was really surprised about their approach on my issue. Really they the done job in my issue was professionally. Thanks for samsung customer care serivce and their executive. Keep it up.
Having Sansung window AC 1.5 ton, purchased in Dec’05. After giving complaint 5-6 times to Samsung in month of july 10 ,no any executive will come for attending the complaint. plz send one executive or send a person who can understand the problem and repair my A/C . Otherwise there no use to take another SAMSUNG made product in future . I was having very good faith on this company but now my confidence and faith is very low . now i can not suggest to any body to buy the SAMSUNG product . This is my request to u plz improve ur service network to maintain that faith in people’s heart otherwise u will loose ur business in future . Nobody will buy ur product if u will not improve ur service network.
We had bought a Window ac,till date it is not installed i had personally visited the show room for electrical help but they didnt turned up yet.ow its become a show piece for us and rain has started.
Conclusion dont ever get samsung products
I had bought a split AC in Oct 2009 and from the day of installation there is cooloing problem. Even after clearly mentioning in the feedback form that the cooling is not satisfactory no action is being taken, Every time i call up for follow up the samsung service center opens a new ticket/complaint number conveneiently.
The dealer is also not cooperating and they just disconnect the call when i try to reach any of the concerned person.
Samsung service and products both are really worst i have ever seen..
my sincere advice is not to go for samsung products
samsung ke service centre ki kanpur branch ke log bade madarchod hai sab sale bahane bazi karte hai aata jata kisi ko kuch nahi hai.sab bhosadi ke andaj se kaam karte hai aur service charge lene ke baad dobora nahi aate.180011001100 per call karo ek hi jawab milta hai ki aapke paas jald hi enginier aayenge per koi ma chudwane nahi aata.kisi senior se bat karne ko kaho to wo kahi apni amma chuda rahe hote hai.ab aap samajh gaye honge ki mai itni gali isliye de raha hu kyonki mai bahut pareshan ho gaya hu .bye samsung india ke madarchod enginier.
Prabhakar says
We have purchased 2 nos 1.5 Airconditioners 185UGA , the staff sent to fix them 31-07-2010 were a incompetent lot , first of all they were not on the time which they promised to come, then they spoilt the new wall by making holes bigger than required, now I have get my wall done up again, it looked like they did not know what they were doing, they had no planning, they completed the installations by 03-08-2010, with a lot of difficulty, and at last when they switiched the AC On, one of the AC was not cooling, now we have to make repeated calls and spend one more day for some person to come and attend to it , god knows when that will be. It is unfortunate to think that SAMSUNG hires persons, who by their incompetance defame the SAMSUNG products. I suggest that SAMSUNG should send there own qualified Engineer to check the site after the installations as to whether the work done by their outsourced persons is correct, so that it does not loose its reputation in the market. The address where the two ACs were fixed is
Flat No. 101, Apuruppa Avenue, Kavuri Hills, Behind Madhapur police station,
Hyderabad. conctact # 9440465454
My phone No. & Email-ID is not a SAMSUNG CUSTOMER CARE NUMBER
Please don’t disturb, I am an ordinary customer like you,
thanks
i purchased a split a/c 1.5 ton on july 2009 from UMANG, DIBRUGARH and i had problem now so i called the customer care of samsung in dibrugarh no. 03732324694 on 9th august but they have not yet come for servicing, again we called on 11th aug but the lady didn’t even receive the call and today the limit crossed when we called again for the complaint, the lady received the call and once she heard my voice she put the call down and made the phone busy, till now we called 9-10 times to give the complain but till now no respond is there, so kindly respond to this mail SAMSUNG . . .
SAMSUNG service are the worst
PARESH CH. KAKOTY
C-TYPE 62
OIL HOUSING COLONY, DULIAJAN
DIST- DIBRUGARH, ASSAM
i have bought a samsung r.g ton split a.c. on 07-08-2007. Nw my a.c. Compressor is annoying me a lot…. The cooling has turned zero.
Please help me out in this matter…. i’ve lodged a complaint with the samsung customer care also…. My complaint number is 8416497820.
Please do the needful as soon as possible.
Thanking you.
Faisal khan.
09997073431.
I bought a Samsung 12.5 T window AC model 182Kc on 08/08/2009.
On 13/08/2010, just 5 days after the expiry of the guarantee period, I registered a complaint to customer care vide complaint no. 8416291712 for problem of no cooling.
This complaint was attended by Samsung authorized service centre in Sector 5 Faridabad and the AC was delivered to me along with a bill for Rs. 3923/- on 1708/2010.
I was informed that the aluminium cooling coils had to be replaced with copper coils
since Alumoinium coils installed in the current models are unreliable !
It is evident that the company knew about its usage of substandard components and
instead of replacing them free of cost, considering that the product was just outside the
guarantee period, chose to inflict charges approximating 25% of the cost of a new AC.
Please help me contact some person in Samsung to take up the matter of refund.
Pradeep Kumar Dixit Eros Garden Faridabad 9810437151
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Dear Ajayjee,
With deep regret I would like to inform to you that I had purchased Two window Air conditioners from you last year during the month of MAY 2009.Installation was done by the Service Center immediately and they reached the Lengrai Tea Estate without any hassle.
Now one of the AC’s (Two Tonne) manual controls are giving trouble and not working at all,I informed the Samsung service center on phone no.03732324694 and my call was attended by a gentleman very nicely ,I was very happy to the response but when even one week passed and no one turned up from the Samsung Service Center I was little worried I called up another
Phone no. (on 24th August 2010) ,09435031856 again my call was attended very nicely and I was promised a prompt service .I was quiet happy to see the response.As time passed by I found that hollow promises were made to me and no one was looking into my problem and even I was not even given a JOB NUMBER,which a company like SAMSUNG was supposed to maintain keeping in view the International standards of customer care.It seems all is running in the name of god and secvice centers are working without proper guidance and does not maintain any record of the Complaint Redressal System,there is no time frame set for the redressal of geniuine complains.I am appalled to see the Professional Approach of the Samsung .I would like to suggest that your service is your advertisement you do not need additional effort to improve image.
With deep anguish and regert I appeal to you kindly help me out and if possible forward this mail to higher ups for improvement in the services of their SERVICE CENTERS .Samsung service center requires immediate management service.I am regretfull for buying samsung product.It’s a big shame on SAMSUNG GROUP.
I feel that you will definitely help me in the repairing of my AC.
With warm regards.
Veerendra Kumar Rawat(mob.no.09435130662)
Lengrai Tea Estate
Tengakhat
Dibrugarh
786103
I must thank to the Team Of SAMSUNG higher ups especiailly MR.Soumen( Mob no.+919706080567) who called me up last night(01.09.10) and attended to my problem .Today(02.09.10) in the morning between 10.00 am to 11.00am my AC was Repaired and both AC’s were serviced.My special thanks to AJAYJEE( Umang,Dibrugarh,ASSAM) for helping me out in this moment.
I wish all the best to SAMSUNG TEAM for the attention and cooperation rendered to me maintaining high standards of Customer Care.
With Warm Regards
Veerendra Kumar Rawat(mob.no.09435130662)
Lengrai Tea Estate
Tengakhat
Dibrugarh
786103
I bought 2 nos. split ACs in 2008,till today after 2 years, service engineer did not give any service since from purchase.Now both ACs are not giving proper cooling & water drained out from blower.I have called to landline (0257-2223251)& mobile no. (9423187051) as informed by seller RAKA A/p-Jalgaon.He told me to send service engineer on next days.but service engineer not attend complaint. I again called after 2-3 days,but same thing happened.
Now I am getting fadup & trouble in hot summer days temp about 47% with old mother & small kids.
I have heard that in warranty period,customer would get 5 free service,but till today we dont get any service.
This is cheating with customer either by service centre or Samsung regarding 5 free service commitment.
Kamlesh
9422276094.
Mere dwara 1 split AC 24/6/2009, 2 split AC 25/6/2009, 1 Split AC 22/5/2010 ko Samsung Company ke Ahuja Light Store Kota (Rajsthan) se Purchase kiye Jinka Mera service center Guna Madhya Pradesh diya gaya hai. Jisko Mr. Gajendra Jinka Cell no. 887158001 he. Mere dwara last 4-5 month se minimum 50 time complaint kar chuka ki mere AC mein Proper cooling & Water drained out from blower uske baad bhi aaj date tak kuch bhi response nahi diya gaya he.
Is se mujhe aisa lagta he ki sumsung company ki service bahut poor he. If withing one week meri complaint ka satisfaction nahi kiya gaya to mujhe majbooran consumer forum mein jana padega. jiske hone wale kharche ki responsibility company ki hogi.
Rgds!
Girraj Bansal
9425126350
i have split Ac of 0.8ton . I have purchased in the month of April 2010. But 20 days before itself due to low cooling it was not working properly. I gave complaint to samsung company. They attended the complaint. They said due to gas leakage, it was low cooling. But i installed with samsung company personnels only. Within 4 months how it is possible. Now i scred to filling gas is right option or frequently it will give problem.
Dear Sir,
Sub: Purchase of 1-Ton Split AC – AS12EFBXT/Product Set S No. A294 P2
LS4008820 & Unistus Uni Stab Stabilizer – US 400 B Metal thro’ SC Shah &
Co (P) Ltd., Chennai-87 in the name of B. Sanjay – AC not cooling effectively
in spite of inspection and adjustment of the machine by your
Mechs./engineers – Reg.
Ref: Shah’s Bill VA-505 dated 15th June, 2009 (2) letter dated 21st June, 2009(3) my e-mails dated 28-8-2010, 3-9-2010, 10-9-10, 16-09-10
********
Eversince the purchase of the above AC, it has not worked normally. No. of times the mechs. who visited tried their best but the AC did not show any improvement. In the meanwhile we had to go to uk and came back only recently. On arrival, we again contacted the service centre. A mech.came and changed the capacitor and said it would work normally. But it did not even in his presen ce after it switched on for over 45 minutes. However, he wanted me to see for some more time and hewent saying he would con tact me next day. AC remained as it is. Then I tried to contact them thro’ emails. Despite no.. of emails sent, none responded till today. So, please do the needful early. Regards, PBMenon, email id: menonparayil@yahoo.co.uk
I Bought my samsung split a/c. on 4.7.2010. since 2 months (i.e. today:24.9.10)
service person or person manning the ‘vivek service centre @ mylapore’ never bother to
attend the fault. This is my product’s 1st free-service. I am told for our a/c’s Non-cooling
problem is of GAS CHARGING & WATER CASING. Also Digital Number shows as
5 for 6; 25 for 26 likewise. Still I hope service will be attended.
If this is the condition of harressment, can I or my friends / relatives trust on
SAMSUNG company for other products.
Just Imagine who spoils the company’s image.
I purchased samsung split ac of 1.5 tonnes in June’10, just after a week there was some noice coming out of the ac, I complained to the service centre. A mechanic visited my house asking for a photocopy of the original purchase receipt. I was in the office and receipt was with me. It was not available at home. Mechanic insisted for receipt and did not attend to the complaint thereafter. The voice continued coming in. After few days again I lodged the complaint, another mechanic came asking for the date of visit if previous mechanic and date of his visit. I did not know the date and name as such could not tell him. He left the job unattended.
on 27/08/10 the ac stopped working. I lodged complaint No.4216. The complaint could be attended after2/3 days again asked for a photocopy of the bill. This time it was given to him. He went back saying that after half an hour he will come back. He did not turn up. on 01.09.10 I rant up the the service centre, who asked who visited, when visited ? after explaining everything next day a man visited saying its one electronic part of not working, we have given order to the company, the moment, it is received, it will be replace. Another mechanic visited after 7 days with repeated persuation and replaced the part. but the problem was not resolved. He said that the compressor is out of order. It has to be repaired. Till now I am waiting for mechanic to come. my whole summers have gone so troublesome I can never forget. Super third class service centre you have in BAREILLY(up), PHONE : 09927800526, 05813259897, 05812510218.
I have sent sms to my 10 friends advising not to purchase samsung products and would send another 100 sms shortly if my AC is not replaced immediately with cancellation of services of service centre or severe penalties.
I also lodged complaint to you earlier but it is still unattended.
My next line of action is to go to consumer forum.
KC Agrawal
09412736757
05812301615.
I have never had a more horrible experience with after sales service as I have had with SAMSUNG.In my house I have used all appliances are of LG and regarding their service I am full satisfied.After sales any kind of service that I faced they resolved the matter with their capability and satisfied us.But your service is as worst that I have to think several time when I go with you next time.I fell into your trap due to the new silver-nano technology and had purchased your window A/C model no- AWT18QBHDBKXTL first time any product other than LG which is now become the most stupidity in my life.We only run our A/C during summer and before putting into service I always go for the servicing by your so called expert engineer every year. This was our regular routine since the date of purchasing.Unfortunately after your servicing this year the problem has began.First time a terrible noise has come out from the machine after immediately switched on just like a jet plane has ready to take off.I lodged a complaint but your engineer could not resolved it. Finally the days come one night in the mid of the August when my plane was already in the sky it stopped suddenly.I can’t explain the experience of that terribly hot summer night.Though the noise is displeasing but it gives cooling to some extent in this hot summer,however it is our fate as we choose you.I lodged the complaint once again on 25/08/2010 BP no-8407234775.Since then your service engineer has visited twice but the problem yet to rectified.First time he changed the condenser but the machine does not run for a long. After two or three start it become idle again.Next time when he visits he told me that according to him the fan motor has to be changed.Fifteen days has already gone but there is no whereabouts of him.I became fade up after calling your customer care several times,he can’t do nothing except giving assurance that my problem will solved within 24 hrs just like a record player.On hearing your record player till now I am waiting for the mechanic to come to rescue me.This whole summers have gone so troublesome to me I can never forget.
Recently I came to know from the service center nearest to my town that presently you have changed the model so that the fan motor for my model is not available now.According to them it is better to exchange my model with new one and for that they will pay some money.That means I have bought it for Rs17500 and I will pay again Rs 20000 or above to get your service is it a matter of joke?
Now I have lost my patience and will take the matter ahead with the consumer grievance cell and the media on how I have suffered cheated with Sumsung Customer Service & product
My next line of action is to go to consumer forum.
I urge everyone NEVER NEVER to buy any Sumsung product else they are bound to suffer like I.
I had purchased a Samsung Ac on 10th October 2009. Inspite of my repeated phone calls to the call center no service personel came to give free service so far. My advice is DO NOT PURCHASE any Samsung product.
I purchased SAMSUNG Windows AC in May,2007. The customer care was contacted in the first week of October to resolve AC problems. Two representatives visited the house and took out one spare part for repairs. They ,while leaving ,told to pay Rs. 1600+280 visit charges . But till today they didn’t turn up. If I call up to phone nos 09867878410 or 02225008519 , no response is coming up. My complaint no. is 8405581499. We expect prompt reply to solve our AC problems. Awaiting reply.
I had purchased a samsung 2.0 ton AC on 13.03.09, my Ac turned Dead on 14.08.10 , Inspite of my repeated phone calls to the call center no service personel came to give free service so far. kindly DO NOT PURCHASE ANY SAMSUNG PRODUCTS
I am very disappointed at the no-response even after one week complaint on non-working of Split AC in my office of the Registrar of Dr BR Ambedkar University, Srikakulam.
Pl look into the complaint pending with Srikakulam Samsung Dealer.
I am very disappointed at the no-response even after ABOUT A MONTH complaint on non-working of window AC (complaint no. 8414370051)
Pl look into the complaint pending as i m fed up calling 4-5 times daily to the service centre
plz let me know the way out for getting my ac repaired,,,i have come across this kind of poor post sales service for the first time in my life and i regret for purchasing a samsung product
I also have bitter experience with Samsung AC. ( window ) . within 5 months of installing the unit, the service engineers said gas has to be refilled. I paid Rs. 2000 for this. Then within 4 months, same problem. again i paid another 1500. Within 4 months, it stopped functioning. they said this time it was compressor gone., though it was under warranty, transport charges and service charges of Rs. 800 was collected from us. Now for the past one year we have not used the AC and got fed up with these untrusty companies and their employees. We had bitter experience with Onida also before. We have decided to never buy these two companies products in the future and also tell most of our friends not to believe these kind of companies. Most of the companies dont bother about the service once the product is sold. it is better to pay more money and buy premium & specialized companies products . The more cost paid would be actually less than these cheap companies ploy of collecting money every now and then. Atleast you will be free from anxiety, blood pressure and disappointment. One doesn’t know how to deal with these kind of things….its a social apathy. Big companies spend a lot of advertisements and attract the customers to pay their hard earned money and then right royally take them for granted and dont even care to attend to the calls of the customers for service.
I have fibromialgia and arthritis, for this illness I need cold all time. For this reason I buy a Samsung AQUI18JA (INVERTER AIR CONDITION) to a person with licence that buy this console in a dealer authorized in Puerto Rico called REFRICENTRO. The service of this techinician and the dealer has been terrible…..the worst The air condition has been very bad all time. This was buy on August 2009 and after that it´s damaged several times. The response betwwen to first visit to my house and to complete the problem is more than one month….until three months. The excuse is that Samsung company is too late to send the parts to replace. The damage is always the same. First the capacity parts and after one month they say that is the board. Thi unit was in guarantee and this board has been replaced but now is damaged again and the guarantee for this parts was finished. The Samsun gair condition, neither the service for this is recomendable NEVER. My action now is write in all consumer forum for advise do not buy any Sumsung product .
Dear Customer Care Manager,
i purchased samsung window acs(qty 02)model no awt18xsb from digitus electronics Jammu on 18 May 2009 vide invoice no 353. on re-location, acs are now installed in my residence at Sohna rd, Gurgaon. one of the acs has stopped functioing as it is not switching through remote as well as manual mode.my address is:#401,tower 02, vipul greens, sect-48, sohna rd, Gurgaon, pin 122002. request direct your service team to do the needful.comments of your valued customers given above notwithstanding, hope to get prompt response and service.
thanks & regards,
kuldip salaria
+918800630222
Dear Customer care,
Thanks for the excellent service rendered by Customer care, Chennai. The service rendered by Vijay Ganesh is excellent. We want to appreciate the service and the follow ups made by the whole team.
Best wishes for the team
Warm Regards,
M Kannan