Samsung Air conditioner Customer Care Phone Number
Samsung Air Conditioner
Samsung Air conditioner Customer Care Phone Number – The customers can refer the Samsung Air conditioner customer care numbers mentioned below for any queries with regard to the AC’s that they have bought from the company. The company runs a 9AM to 8 PM call centre from Monday to Sunday, users can also login to the website of the company and also do online customer service chat which is available from 11AM to 6PM (Monday to Saturday) . Make use of the services offered by the Samsung Air conditioner customer care.
Samsung Air conditioner Toll Free number :
3030 8282 (Prefix Local STD Code )
1800 110011(From MTNL/BSNL Lines)
1800 3000 8282
18002668282
(The service is available from Monday to Sunday between 9:00 Am. to 8 pm.)
For more information about samsung ac price , samsung ac models and other details , visit the website : http://www.samsung.com/in/
Samsung AC Service Centre India: If you are looking to find the service centre locations of the company for your Air Conditioner, pls refer to the following link.
New AC Warranty Registration : If you have purchased a new Air conditioner and would like to register your product for updates and for warranty claims you can do so at the following link.
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i have bought a samsung r.g ton split a.c. on 07-08-2007. Nw my a.c. Compressor is annoying me a lot…. The cooling has turned zero.
Please help me out in this matter…. i’ve lodged a complaint with the samsung customer care also…. My complaint number is 8416497820.
Please do the needful as soon as possible.
Thanking you.
Faisal khan.
09997073431.
I bought a Samsung 12.5 T window AC model 182Kc on 08/08/2009.
On 13/08/2010, just 5 days after the expiry of the guarantee period, I registered a complaint to customer care vide complaint no. 8416291712 for problem of no cooling.
This complaint was attended by Samsung authorized service centre in Sector 5 Faridabad and the AC was delivered to me along with a bill for Rs. 3923/- on 1708/2010.
I was informed that the aluminium cooling coils had to be replaced with copper coils
since Alumoinium coils installed in the current models are unreliable !
It is evident that the company knew about its usage of substandard components and
instead of replacing them free of cost, considering that the product was just outside the
guarantee period, chose to inflict charges approximating 25% of the cost of a new AC.
Please help me contact some person in Samsung to take up the matter of refund.
Pradeep Kumar Dixit Eros Garden Faridabad 9810437151
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Dear Ajayjee,
With deep regret I would like to inform to you that I had purchased Two window Air conditioners from you last year during the month of MAY 2009.Installation was done by the Service Center immediately and they reached the Lengrai Tea Estate without any hassle.
Now one of the AC’s (Two Tonne) manual controls are giving trouble and not working at all,I informed the Samsung service center on phone no.03732324694 and my call was attended by a gentleman very nicely ,I was very happy to the response but when even one week passed and no one turned up from the Samsung Service Center I was little worried I called up another
Phone no. (on 24th August 2010) ,09435031856 again my call was attended very nicely and I was promised a prompt service .I was quiet happy to see the response.As time passed by I found that hollow promises were made to me and no one was looking into my problem and even I was not even given a JOB NUMBER,which a company like SAMSUNG was supposed to maintain keeping in view the International standards of customer care.It seems all is running in the name of god and secvice centers are working without proper guidance and does not maintain any record of the Complaint Redressal System,there is no time frame set for the redressal of geniuine complains.I am appalled to see the Professional Approach of the Samsung .I would like to suggest that your service is your advertisement you do not need additional effort to improve image.
With deep anguish and regert I appeal to you kindly help me out and if possible forward this mail to higher ups for improvement in the services of their SERVICE CENTERS .Samsung service center requires immediate management service.I am regretfull for buying samsung product.It’s a big shame on SAMSUNG GROUP.
I feel that you will definitely help me in the repairing of my AC.
With warm regards.
Veerendra Kumar Rawat(mob.no.09435130662)
Lengrai Tea Estate
Tengakhat
Dibrugarh
786103
I must thank to the Team Of SAMSUNG higher ups especiailly MR.Soumen( Mob no.+919706080567) who called me up last night(01.09.10) and attended to my problem .Today(02.09.10) in the morning between 10.00 am to 11.00am my AC was Repaired and both AC’s were serviced.My special thanks to AJAYJEE( Umang,Dibrugarh,ASSAM) for helping me out in this moment.
I wish all the best to SAMSUNG TEAM for the attention and cooperation rendered to me maintaining high standards of Customer Care.
With Warm Regards
Veerendra Kumar Rawat(mob.no.09435130662)
Lengrai Tea Estate
Tengakhat
Dibrugarh
786103
I bought 2 nos. split ACs in 2008,till today after 2 years, service engineer did not give any service since from purchase.Now both ACs are not giving proper cooling & water drained out from blower.I have called to landline (0257-2223251)& mobile no. (9423187051) as informed by seller RAKA A/p-Jalgaon.He told me to send service engineer on next days.but service engineer not attend complaint. I again called after 2-3 days,but same thing happened.
Now I am getting fadup & trouble in hot summer days temp about 47% with old mother & small kids.
I have heard that in warranty period,customer would get 5 free service,but till today we dont get any service.
This is cheating with customer either by service centre or Samsung regarding 5 free service commitment.
Kamlesh
9422276094.
Mere dwara 1 split AC 24/6/2009, 2 split AC 25/6/2009, 1 Split AC 22/5/2010 ko Samsung Company ke Ahuja Light Store Kota (Rajsthan) se Purchase kiye Jinka Mera service center Guna Madhya Pradesh diya gaya hai. Jisko Mr. Gajendra Jinka Cell no. 887158001 he. Mere dwara last 4-5 month se minimum 50 time complaint kar chuka ki mere AC mein Proper cooling & Water drained out from blower uske baad bhi aaj date tak kuch bhi response nahi diya gaya he.
Is se mujhe aisa lagta he ki sumsung company ki service bahut poor he. If withing one week meri complaint ka satisfaction nahi kiya gaya to mujhe majbooran consumer forum mein jana padega. jiske hone wale kharche ki responsibility company ki hogi.
Rgds!
Girraj Bansal
9425126350
i have split Ac of 0.8ton . I have purchased in the month of April 2010. But 20 days before itself due to low cooling it was not working properly. I gave complaint to samsung company. They attended the complaint. They said due to gas leakage, it was low cooling. But i installed with samsung company personnels only. Within 4 months how it is possible. Now i scred to filling gas is right option or frequently it will give problem.
Dear Sir,
Sub: Purchase of 1-Ton Split AC – AS12EFBXT/Product Set S No. A294 P2
LS4008820 & Unistus Uni Stab Stabilizer – US 400 B Metal thro’ SC Shah &
Co (P) Ltd., Chennai-87 in the name of B. Sanjay – AC not cooling effectively
in spite of inspection and adjustment of the machine by your
Mechs./engineers – Reg.
Ref: Shah’s Bill VA-505 dated 15th June, 2009 (2) letter dated 21st June, 2009(3) my e-mails dated 28-8-2010, 3-9-2010, 10-9-10, 16-09-10
********
Eversince the purchase of the above AC, it has not worked normally. No. of times the mechs. who visited tried their best but the AC did not show any improvement. In the meanwhile we had to go to uk and came back only recently. On arrival, we again contacted the service centre. A mech.came and changed the capacitor and said it would work normally. But it did not even in his presen ce after it switched on for over 45 minutes. However, he wanted me to see for some more time and hewent saying he would con tact me next day. AC remained as it is. Then I tried to contact them thro’ emails. Despite no.. of emails sent, none responded till today. So, please do the needful early. Regards, PBMenon, email id: menonparayil@yahoo.co.uk
I Bought my samsung split a/c. on 4.7.2010. since 2 months (i.e. today:24.9.10)
service person or person manning the ‘vivek service centre @ mylapore’ never bother to
attend the fault. This is my product’s 1st free-service. I am told for our a/c’s Non-cooling
problem is of GAS CHARGING & WATER CASING. Also Digital Number shows as
5 for 6; 25 for 26 likewise. Still I hope service will be attended.
If this is the condition of harressment, can I or my friends / relatives trust on
SAMSUNG company for other products.
Just Imagine who spoils the company’s image.
I purchased samsung split ac of 1.5 tonnes in June’10, just after a week there was some noice coming out of the ac, I complained to the service centre. A mechanic visited my house asking for a photocopy of the original purchase receipt. I was in the office and receipt was with me. It was not available at home. Mechanic insisted for receipt and did not attend to the complaint thereafter. The voice continued coming in. After few days again I lodged the complaint, another mechanic came asking for the date of visit if previous mechanic and date of his visit. I did not know the date and name as such could not tell him. He left the job unattended.
on 27/08/10 the ac stopped working. I lodged complaint No.4216. The complaint could be attended after2/3 days again asked for a photocopy of the bill. This time it was given to him. He went back saying that after half an hour he will come back. He did not turn up. on 01.09.10 I rant up the the service centre, who asked who visited, when visited ? after explaining everything next day a man visited saying its one electronic part of not working, we have given order to the company, the moment, it is received, it will be replace. Another mechanic visited after 7 days with repeated persuation and replaced the part. but the problem was not resolved. He said that the compressor is out of order. It has to be repaired. Till now I am waiting for mechanic to come. my whole summers have gone so troublesome I can never forget. Super third class service centre you have in BAREILLY(up), PHONE : 09927800526, 05813259897, 05812510218.
I have sent sms to my 10 friends advising not to purchase samsung products and would send another 100 sms shortly if my AC is not replaced immediately with cancellation of services of service centre or severe penalties.
I also lodged complaint to you earlier but it is still unattended.
My next line of action is to go to consumer forum.
KC Agrawal
09412736757
05812301615.
I have never had a more horrible experience with after sales service as I have had with SAMSUNG.In my house I have used all appliances are of LG and regarding their service I am full satisfied.After sales any kind of service that I faced they resolved the matter with their capability and satisfied us.But your service is as worst that I have to think several time when I go with you next time.I fell into your trap due to the new silver-nano technology and had purchased your window A/C model no- AWT18QBHDBKXTL first time any product other than LG which is now become the most stupidity in my life.We only run our A/C during summer and before putting into service I always go for the servicing by your so called expert engineer every year. This was our regular routine since the date of purchasing.Unfortunately after your servicing this year the problem has began.First time a terrible noise has come out from the machine after immediately switched on just like a jet plane has ready to take off.I lodged a complaint but your engineer could not resolved it. Finally the days come one night in the mid of the August when my plane was already in the sky it stopped suddenly.I can’t explain the experience of that terribly hot summer night.Though the noise is displeasing but it gives cooling to some extent in this hot summer,however it is our fate as we choose you.I lodged the complaint once again on 25/08/2010 BP no-8407234775.Since then your service engineer has visited twice but the problem yet to rectified.First time he changed the condenser but the machine does not run for a long. After two or three start it become idle again.Next time when he visits he told me that according to him the fan motor has to be changed.Fifteen days has already gone but there is no whereabouts of him.I became fade up after calling your customer care several times,he can’t do nothing except giving assurance that my problem will solved within 24 hrs just like a record player.On hearing your record player till now I am waiting for the mechanic to come to rescue me.This whole summers have gone so troublesome to me I can never forget.
Recently I came to know from the service center nearest to my town that presently you have changed the model so that the fan motor for my model is not available now.According to them it is better to exchange my model with new one and for that they will pay some money.That means I have bought it for Rs17500 and I will pay again Rs 20000 or above to get your service is it a matter of joke?
Now I have lost my patience and will take the matter ahead with the consumer grievance cell and the media on how I have suffered cheated with Sumsung Customer Service & product
My next line of action is to go to consumer forum.
I urge everyone NEVER NEVER to buy any Sumsung product else they are bound to suffer like I.
I had purchased a Samsung Ac on 10th October 2009. Inspite of my repeated phone calls to the call center no service personel came to give free service so far. My advice is DO NOT PURCHASE any Samsung product.
I purchased SAMSUNG Windows AC in May,2007. The customer care was contacted in the first week of October to resolve AC problems. Two representatives visited the house and took out one spare part for repairs. They ,while leaving ,told to pay Rs. 1600+280 visit charges . But till today they didn’t turn up. If I call up to phone nos 09867878410 or 02225008519 , no response is coming up. My complaint no. is 8405581499. We expect prompt reply to solve our AC problems. Awaiting reply.
I had purchased a samsung 2.0 ton AC on 13.03.09, my Ac turned Dead on 14.08.10 , Inspite of my repeated phone calls to the call center no service personel came to give free service so far. kindly DO NOT PURCHASE ANY SAMSUNG PRODUCTS
I am very disappointed at the no-response even after one week complaint on non-working of Split AC in my office of the Registrar of Dr BR Ambedkar University, Srikakulam.
Pl look into the complaint pending with Srikakulam Samsung Dealer.
I am very disappointed at the no-response even after ABOUT A MONTH complaint on non-working of window AC (complaint no. 8414370051)
Pl look into the complaint pending as i m fed up calling 4-5 times daily to the service centre
plz let me know the way out for getting my ac repaired,,,i have come across this kind of poor post sales service for the first time in my life and i regret for purchasing a samsung product
I also have bitter experience with Samsung AC. ( window ) . within 5 months of installing the unit, the service engineers said gas has to be refilled. I paid Rs. 2000 for this. Then within 4 months, same problem. again i paid another 1500. Within 4 months, it stopped functioning. they said this time it was compressor gone., though it was under warranty, transport charges and service charges of Rs. 800 was collected from us. Now for the past one year we have not used the AC and got fed up with these untrusty companies and their employees. We had bitter experience with Onida also before. We have decided to never buy these two companies products in the future and also tell most of our friends not to believe these kind of companies. Most of the companies dont bother about the service once the product is sold. it is better to pay more money and buy premium & specialized companies products . The more cost paid would be actually less than these cheap companies ploy of collecting money every now and then. Atleast you will be free from anxiety, blood pressure and disappointment. One doesn’t know how to deal with these kind of things….its a social apathy. Big companies spend a lot of advertisements and attract the customers to pay their hard earned money and then right royally take them for granted and dont even care to attend to the calls of the customers for service.
I have fibromialgia and arthritis, for this illness I need cold all time. For this reason I buy a Samsung AQUI18JA (INVERTER AIR CONDITION) to a person with licence that buy this console in a dealer authorized in Puerto Rico called REFRICENTRO. The service of this techinician and the dealer has been terrible…..the worst The air condition has been very bad all time. This was buy on August 2009 and after that it´s damaged several times. The response betwwen to first visit to my house and to complete the problem is more than one month….until three months. The excuse is that Samsung company is too late to send the parts to replace. The damage is always the same. First the capacity parts and after one month they say that is the board. Thi unit was in guarantee and this board has been replaced but now is damaged again and the guarantee for this parts was finished. The Samsun gair condition, neither the service for this is recomendable NEVER. My action now is write in all consumer forum for advise do not buy any Sumsung product .
Dear Customer Care Manager,
i purchased samsung window acs(qty 02)model no awt18xsb from digitus electronics Jammu on 18 May 2009 vide invoice no 353. on re-location, acs are now installed in my residence at Sohna rd, Gurgaon. one of the acs has stopped functioing as it is not switching through remote as well as manual mode.my address is:#401,tower 02, vipul greens, sect-48, sohna rd, Gurgaon, pin 122002. request direct your service team to do the needful.comments of your valued customers given above notwithstanding, hope to get prompt response and service.
thanks & regards,
kuldip salaria
+918800630222
Dear Customer care,
Thanks for the excellent service rendered by Customer care, Chennai. The service rendered by Vijay Ganesh is excellent. We want to appreciate the service and the follow ups made by the whole team.
Best wishes for the team
Warm Regards,
M Kannan
Dear Some1 @ Samsung,
I bought a 1.5 Ton Samsung Split AC in March 2009. 10 days after the installation and after a complaint of “No cooling” I was told by the service engineer that the AC had FAILED Compresser, which was replaced after 5-6 days after much follow-up. In Summer 2010 the AC stopped working because od Condensor Coil Failure. While replacing this, the Engineer informs that there’s no refrigerant Gas in the system and had to Top-up by paying Rs 1000. Now in March of 2011 the AC has no cooling. Have registered a complaint on Friday 23rd March Complaint No 8426596941 and even after 60 hours the Engineer Has NOT turned up. have made some 10 calls to service centre, and have had no luck so far. Am not sure id Samsung reads these posts but am wondering why Samsung is killing theor reputation by such a shoddy products and service In India?