Whirlpool Refrigerator Customer Care, Service Centres, Warranty

Dear Sir/ Madam

SUB Whirlpool Fridge Double Door

Mob : 9500047416

I have give service request on 3rd Aug and now 28th Aug ..as of today no action from your side even tough i have contacted your customer service peoples 5-6 time and every time telling it will sort out soon ..and silly excuses saying due to fled effected repair only it is delaying .. Yes it can understand but after 26 days how I can accept this … In my house all the products is Whirlpool only .. but i felt regrets to by Whirlpool products.

I have informed all my friends and relatives too don’t buy any product of Whirlpool

Thank you
Aswin Kumar
9500047416

Hi,

I have logged a complaint on 30th July 2014 that the glass of door of my fully automatic washing machine is broken and due to which I cannot use it for washing clothes. After 4-5 days of lodging complaint I was contacted by service center and they took the old broken part so they can order the same part to the company and get it changed. Whenever, I called them they said it is under process and I will shortly get that part replaced. Then, one day the service personnel came to my house with a new door to replace (this has taken almost 20-25 days from date of complaint) and then they declare that the part is not of correct size so it will not work and they have to send the same feedback to the company and get the door of correct size from the company to replace it. This was amazing that they have taken the old part and then after taking 20-25 days they came back with part of wrong size. To me clearly it seems like time buying exercise. I kept patience and thought it can be a mistake at their end so waited again to get the part replaced. However, after not hearing anything for next 5-6 days when I inquired I was told to talk to company directly as company is not providing the part to the service center and they are helpless in this case.

I called customer care and I was always told for 7-8 days that they are following it up and someone senior from escalation department will call me in few minutes that day, however as expected no-one called. After waiting for 7-8 days and getting the same repetitive answer from customer care executive I asked him sternly to get the correct status of my complaint as I cannot wait till eternity some senior guy came up on the call and assured me that definitely I will get the status within a day or so. Then I get the call from the service center that I need to give the xerox copy of the bill so that they can get my machine replaced in case part is not available. After providing bill, I got a call from someone named Raghav from +911206641100 who was very rude while talking. He said that since I have bought the machine in 2008(though as per bill it was bought on 14-Jul-2009 from Reliance Digital, EDM mall Indirapuram, Ghaziabad) it is out of warranty neither part can be replaced nor machine. He also told me that usually machine warranty is for 2 years.

My question is if the machine was out of warranty and nothing can be done then why I was kept in dark for 1.5 months and does anyone buy an expensive product(in this case, fully automatic washing machine) considering its life only for 2 years? Shall I throw that fully working machine just because you cannot replace the part or the machine?

Also, to let you know I have got the motor of the machine replaced 1.5 years back by paying around 4500 INR. Machine is properly working except it cannot be used as door is broken.

Once there was name of WHIRLPOOL as leader in white goods segment. I bought microwave, refrigerator and washing machine of this brand as it was having trust in the market among consumers. I don’t think after this incident I will be in a position to either buy another product in life from Whirlpool brand or recommend to any of my friend or relative. In fact sharing this experience with others may repel them from buying any of your product.

Honest recommendation – You shall work on your customer care handling methods and teach your people how to talk to customers. At the time of selling, don’t make big commitments and don’t miss-sell your product if you cannot support it.

Dear sir,

In my whirlpool refrigerator compressor problem but not solve after 5 days of complain date.

Sir i Have whirlpool refrigerator 250 ltr , Double Door , Sir i want Bottle tray because last year it was broken ..several times i go your service centre ..but they always said come next week for bottle handling trays from last year …your patiala cusmor service centre not proper reply me or behave me ….

so plz give me solution

Varinder Bansal
#307,Ajit Nagar ,Patiala
09646200457

Dear sir

i have take new WRLPOL-REF REFRIGERATOR 205 I-MAGIC 5DG FINISH but problem is

service is no good i call to your service engineer mobile no.09966102802 so many times is not take care service engineer end his take my money also till as on date is get spare part (bottle try )

01. I will send to letter to my bank stop payment
02. we dint want to like this one refrigerator
03. i send court notice to whirlpool

Hello!
I am N.Ravinder purchased 230WHIRLPOOL-REF(230i.magic 5ag) on 20-May-2012.
From 3weeks onwards the Fridge – Single, Double Door and 3 Door Refrigerator IS getting sound a lot.
SO,Please register complaint and send the technician as early as possible.
Hope you will send within 2 days.
from
N.Ravinder,
H.NO:11-25-433,Kothawada,Warangal,Pin:506002.MOBILE NUMBER:9848828630
OTHER ALTERNATIVE NUMBERS:9505650561,9000642830.

I am using whirlpool washing machine which was purhcased in 05/09/2011 last year. About 4 days back we have encountered some problems in our machine and to get them rectified we have lodged a complaint with your calls centre on 25.08.12 (Purchase from Sargam Electronics, 135 desh bandhu road, kol-35 valid cash memo no-2524 and after continous follow up and reminders your engineers ( Mr.Rajkumar Jana ) visited our place on 23.08.12 and as per his review it has been told to us that some part is to be replaced and its require to purchase also service charge is require to paid . Also his behavior is not up to the mark no one has visited and no body is there who can guide us what do now. Even after my regular calls to you toll free no. 18601804558, no body is entertaining our complaint. This is really height of irresponsibility your staff is showing. Now we are deciding to scrap this machine as will never going or will never recommend any body to purchase any whirlpool appliances. As we are really very much upset with the type of services you people are giving.

Submitted for your information so that needful action can be taken against those who are tarnishing the image of your company.

Regards
Mamata Mondal
9647178283

I AM VERY DISSAPOINTED WITH WHIRLPOOL SERVICES BECAUSE I BOUGHT A
PRODUCT (REFRIGERATOR) ON 28TH MAT’12 WHICH WAS DENTED BUT NOBODY IS
BOTHERING AFTER
CONTACTING SO MANY PEOPLE , ONE REPLACEMENT WAS DONE BUT AGAIN IT WAS
DENTED AND NOW IF NOTHING CAN BE DONE , THEN I NEED TO TAKE FURTHER
STRICT ACTION

I HAD ALREADY REGISTERED COMPLAINT AND MY COMPLAINT NO. IS
DL0612008295(6TH JUNE’12)

IT WAS A VERY BAD EXPERIENCE WITH WHIRLPOOL AND ITS SERVICES.
TILL DATE I.E 7TH JULY’12 , PRODUCT IS NOT REPLACED , IT IS RIDICULOUS.

IN FUTURE I WILL NEVER THINK TO BUY WHIRLPOOL PRODUCT

KINDLY CONTACT ME AND RESOLVE ISSUE ASAP

RITU BHASIN VIG

9711919420

I am using whirlpool washing machine which was purhcased in Jan last year. About 20 days back we have encountered some problems in our machine and to get them rectified we have lodged a complaint with your calls centre on 31.08.11 (NO.DL0811029919) and after continous follow up and reminders your engineers visited our place on 05.09.11 and as per his review it has been told to us that some part is to be replaced. He has assured us that this part will be replaced with in 2-3 days but till date no one has visited and no body is there who can guide us what do now. Even after my regular calls to you toll free no. 18601804558, no body is entertaining our complaint. This is really height of irresponsiblity your staff is showing. Now we are deciding to scrap this machine as will never going or will never recommend any body to purhcase any whirlpool appliances. As we are really very much upset with the type of services you people are giving.

Submitted for your information so that needful action can be taken against those who are tarnishing the image of your company.

Regards
Umesh
8800495772

Sir,
I had bought a whirlpool mastermind 30 platinum model refrigerator 2 yrs ago.In past 3 months it gave many problems,we had changed Compressure,sensor & filled gas twice.Our refrigerator was not in work for about 2-4 days each time,through which we had to face problems.Sir I want you to replace my refrigerator with a new one.
Yours sincerely,
Mohammed Yousuf.