Whirlpool Washing Machine Customer Care, Service Centers, Warranty
(28 votes, average: 3.29 out of 5)
Loading...Whirlpool Washing Machine Customer Care provides services to its customers with regard to any issues that arise in their washing machines, warranty support etc. Customer care details are provided below to ensure that consumers avail their services in time.
Whirlpool Washing Machine Customer Care Details
Phone Number is specified below for the advantage of the customers to contact the Whirlpool customer service and register their complaints.
Toll Free number : 1800 208 1800
18601804558 (BSNL & MTNL Subscribers)
60008558 (Private Subscribers)
Customer Care Number : 91-124-4591300
Fax : 91-124-4591301
Customer Care Email : helpdeskindia@whirlpool.com
SMS Service : sms WPL to 58558
Whirlpool Head Office Address
M/S WHIRLPOOL OF INDIA LTD.
Whirlpool House
Plot No. 40, Sector 44,
Gurgaon – 122002
Haryana
Whirlpool Washing Machine Service Centres
Below provided is the list of addresses of whirlpool washing machine service centres in major cities of India. Customers can visit the service centres to resolve their problems regarding washing machines.
Hyderabad
Address:
Plot No 107,
Near Bachpan School,
Eswar Villas Rd,
Nizampet
Hyderabad,
Telangana 500072
Phone : 040 6599 7860
Chennai
Address:
A, 10, Chavadi St,
Kolathur,
Chennai,
Tamil Nadu 600080
Phone : 099400 29111
Bangalore
Address:
No. 3/3/2005,
Mysore Road,
Pattanagere,
Raja Rajeshwari Nagar
Bangalore
Karnataka 560098
New Delhi
Address:
B-1/A-12,
1st Floor, Mathura Road
Delhi 110044
Phone : 11-66179941, 11-66179999, 60008558
Mumbai
Address:
Shree Hari Hareshwar
Chs Bldg 2/108
Azad Nagar
Gokhale Road Mulund
Mumbai
Maharashtra 400081
Phone : 096648 93844
Whirlpool Washing Machine Warranty
Washing Machine has 2 years warranty on the product.
Apart from this, the company also provides extended warranty facility with services like comprehensive coverage, 24/7 toll free customer support, authorized service technicians, repair or replace and if the product cannot be repaired, it will be replaced.
Frequently Asked Questions
How to install newly bought washing machine?
Consumers are provided free installation services after they buy a new washing machine. A skilled or trained technician will be sent to install and fix the pipe hoses and valves accordingly.
Will i be given a demo on how washing machine works?
Yes. Our technicians will help you out with a demo on clothes washing, drying and how much water to be added and about how much time the clothes should be set for spin.
What happens if I wash my clothes inside out?
There is no problem in washing clothes inside out. It doesn’t affect the clothes instead it helps your fabric stay longer from being damaged. This can also prevent fluff balls on your woollen clothes.
How to repair a leaking pipe or hose in my washing machine?
In case of any leakage of water please contact your service provider and seek the help of a technician.
About Whirlpool Washing Machine
Whirlpool is an American based multinational company that has been listed in Fortune 500 list. With the successful launch of the best quality products, the company had become the leading home appliance manufacturer in India. It holds more than 70 research centers and number of employees working under that sector to bring the latest featured products into the market.
Whirlpool washing machine is one of the best products offered by the company with many latest features like 6th sense technology, 3600 tumble care, in built heater, agitronic motion technology and many more which makes the product unique from other brands. The products include fully automatic 360 degree machine, fully automatic top load and semi automatic washing machines.
For any other information regarding Whirlpool Washing Machine models, Whirlpool Washing Machine reviews, Whirlpool Washing Machine service users can visit Whirlpool Washing machine website : www.whirlpoolindia.com
Please contact the above phone number and request them for service
My washing machine was repaired so I wanna service person…..
i used whirlpool splash model washing machine for about 2 yrs 4 month…machine warranty was for 2 yrs ans after 2 months machine started to make horrible noise and machone would off automatically…after calling service engg. he asked 4ooo to change spare…..soon after 2 month of warranty for shaft and bearing costing 4oook ..thats not good whirlpool…..should lok in matter….
sunil lal sp
lalsunil_sp@rediffmail.com
I Purchased a AC from whirlpool 8 months back which costed me Rs.34,000. Every thing was working fine before i planned to change my flat.
Last week i was to shift my flat from one location to another location.
I register a request (SR:- HD0313016457) with whirlpool to install my AC to a new location. Their engr came to my place the very next day, however the engr who visited my home was not at all experienced and did not knew how to install a ac. He was handling the unit very roughly, i even asked him to handle it with care but he said nothing will happen and asked me not to worry.
While installing the ac he broke my indoor unit. I had a word with the manager of that engr and a manager named Sunita(Ph#040-23321216) promised me to replace the broken unit with a new one.
After 5 days of this incidence Sunita gave me a call and told me that she has bought a new indoor unit for me and she will be sending a engr to install the new unit.
The engrs who came for the second time told me that the unit is new but after using it i came to know that the unit which they provided is a older one. It is not giving any cooling effect, it is same as a fan.
I don’t have any clue what to do. Their customer care is not responding to my complains and they don’t even talk properly. Customer Care told me that they cannot help me in this case.
When i registered the request through the customer care then they should help me out if my product was broken by the representative.
Please suggest me where i should go. I want to file a case against whirlpool for cheating me and causing me mental harassment, loss of service and loss of money.
Waiting for your precious advises and looking forward to hear from you.
Dear Sir/Madam, I am using a Whirpool semi automatic washing machine for that your one engg. Mr. subarato Sen is coming to my place and he is fooling us also regarding our R.O.water purifier is this the standard of your company that you’ll sending such people to fool us seems to be the last resort for them.
I also purchased whirlpool washing machine , but within 2 years , I got so many problems and every time his engineers charged rs.3000.00. I am so much fedup with the quality of whirlpool washing machine. I suggest never purchase whirlpool products.
WHIRLPOOOL’S WORST EXPERIENCE
Hi
Everybody
We bought a Whirlpool Washing Machine Whirlpool Splash Model, with in 6 months it started giving Problems, Company service Engineers came and Said, there no warranty for those kinds problems and charged almost 5000, (Cost of the washing machine was around 9500/-). again the problem repeated and again charged 5000/-. again the problem repeated and this time they said motherboard problem so it costs another 5000/- . already 10000/- for buying and 5000/- +5000/- for repairs is paid but still it is not in working condition.
Now Whirlpool Service Engineers are saying that this time there motherboard problem, so it may cost another 5000/- . Company has not released these spares in the local market so we need to buy it from Company only . for even small spares they charge minimum 3000/- – 5000/- and Company Service Engineers will fix the problem such a way, that the washing machine will go down within 15 days.
1. Company Service Charges are too heavy – its almost cost of the new washing machine
2. Spares are not available in local market – hence local service shops will not repair
3. There is no Company maintained service center.
4. call center people will not receive calls, even if they receive they ask you to contact your dealer, and lodge complaint with dealer.
5 Even for small problems minimum Service charges will be 5000/-
DON’T EVER GO FOR COMPANY SERVICE – YOU WILL BE SIMPLY LOOTED
OUT SIDE SERVICE CENTERS WILL CHARGE MONEY AND GIVE ONE READY MADE ANSWER SPARES ARE NOT AVAILABLE – NO USE
SO,
DON’T EVER GO FOR SERVICE AT ALL
Hi,
I am tired of calling the customer care number 18601804558. I called so many times but had to hold calls for more than 20 mins and then disconnect it everytime. Can u please have a better system in place to help customers? Its the worst customer care number i have ever come across. Please have someone contact me at 9840626315.
Sir,
I am tred the numbers : 18601804558 and 0522-60008558 many times but could not contact you even a single time. Please instruct someone to call me back on my following number. I am having some problem in my washing machine. The model number is WM S-60. The warrenty has been expired.
ATUL KANSAL
Vivek Khand-2
Gomti Nagar, Lucknow
09457672726
I purchases a fully automatic washing machine on 14th October 2012. On 14th November I called the customer care guys and registered a complaint (438 For SR number HR1112003620) regarding the problem with the inlet pipe. My complaint was addressed on 15th evening but the service engineer (Shyamvir Singh) was unable to fix the same and told us that he will come next day with the spare part and will fix the issue. No one turned up on 16th and I called customer case on 17th to understand the status of my complaint.
I reiterated my complaint and I was assured that the same engineer (Shyamvir Singh) will come and attend your complaint on 17th. I took engineer’s number and gave him a call and asked him what time will he come and why we were not informed about you not coming on 16th , as per your commitment. To which he replied very rudely that “I was busy somewhere else and I will not come and attend your complaint. Do whatever you can and complaint wherever you want”.
I was zapped to her such kind of answer from a company’s representative. After which I spoke to Nisha (customer service manager) and she promised me that the issue with the machine will be fixed by 17th evening. And she will also arrange a con call with Shyamvir’s superior to understand why he spoke me in such a manner.
We are sitting on 20th and still no one came to my house to get the issue resolved, neither I got a call from Nisha. Ultimately I got the issue resolved locally.
I am very much disappointed with the kind of service and staff’s attitude.
I am escalating this issue to your level and expect a satisfactory action towards the same.
Sumeet S Raisinghani
MCube Financial LLC
3rd Floor, 311 IRIS Tech Park, Sector 48,
Sohna Road, Gurgaon – 122018
Haryana, India
O: +91-124-4130551
M: +91-9818593939
F: +91-124-4130550
Email: sumeet.raisinghani@mcubefinancial.com
http://www.mcubefinancial.com
Sir,
I have bought a refrigerator on 28.01.2010. on 26.10.12 the cooling completely stopped and registered a complaint.The service person came on 29.10.2012 and replaced the relay.
The same day abnormal sound came from the compressor and I switch off the supply and informed the same service engineer.after 2,3 days he came and told the compressor has gone, the same has to be replaced next day ,but we have to pay Rs.1000/-.As the warranty for the compressor is for 4 years ,is it necessary to pay the amount…..OK no problem we should pay it …..But till this time (09.11.12).,nobody has come ..sir I am very sorry to say your service is very poor
-Krishnakumar G
Jaimadom
Thenhipalam.P.O
Ph:9947534357
Dear Sir,
I am also one of the victim who purchased Whirlpool washing Machine vide Model No.11584 8KG DRY LINEN WM PROXL8005, dT 29.10.2010.COLOUR :GREYVISH BLUE. Whi;e in the first year itself we had a complaint of leakage of tap connection pipe charged Rs,1000/- as service charge. Now in 2nd year now we had a complaint that the machine is not getting on. We have called the same service engineer and shown the complaint. Now he checked the complaint and asking for Rs. 3750/- to rectify the complaint.
The details of the phone No of the service engineer is 9440052125.
We regret to inform you that we are not interested to maintain your Washing Machine by paying thousands of rupees in every year. Hence it is requested to take back your machine and do the justice to us.
An early action is required in this regard.
Yours truely
Rama Devi Nandi
9052416644
i need a direct ph. no. of some senior authority or anyone to whom i can talk about my 2 months old complain of washing machine . complain no. is LK 1012003378, LK0912001963 same problem , every time when i call to service center they just tell me we will send reminder……. this is very disguisting i have called several times and nobody is listining . now i am planning to opt for consumer court only choice left with me if no response will come after this mail . my machine is under AMC and what i get back is mental harrasment . my ph. no is 9935555427. varanasi , utter pradesh.
My complaint get deleted every time I post, don’t understand the reason for the same.
Again I am writing the complaint, hope this time the matter is taken seriously,
I had purchased the refrigerator model Neo ichill Model no: 13732, serial no: INE122201647 on 30th Aug 2012.
Even after selecting the mode as “ LOW”, All the things I kept get frozen. I had registered a complaint today & your engineer visited my house. As per him the temperature setting knob was fitted reversely, so all these days even after selecting as low temperature it was actually on high mode.
When I asked him if you guys don’t do the quality check, he told me that you don’t do the same. Can I know the reason for the same & who is to bear the expenses for all these days for the refrigerator working on quick chill mode?
I have been trying to contact for replacement which shamelessly is being told that the replacement team will contact me after 7 days…
Pathetic Product from Whirpool, will suggest not to buy products from this company.
Amol
9833999977
I have lodged a complaint on17/08/2012 vide complaint number DL0812016808
for the complaint connected with my washing machine WHICH IS UNDER EXTENDED WARRNTY.
Surprisingly, nobody has contacted so far inspite of your assurance for today. It is something very disturbing that your company does not take care of its customers and very poor after sales service. I am just trying to send this entire correspondence to your chief followed by media, if it will not be looked into today.
I am resident of Allahabad (UP). Kindly give us the telephone no of service centre. I want to get service of your engineer for my whirlpool make washing machine.
My telephone no is 9936157044
regards.
Sir,
I have lodged a complaint on 09-07-2012 vide complaint number cn0712015891
for the complaint connected with my washing machine WHICH IS UNDER EXTENDED WARRNTY.
I have contacted your customer care on 18601804558 more than 20 times and to my great surprise they have not shown the courtsey of calling me back and give a e mail reply rather every time they make a false statement of having visited the complaint and further rescheduling the same which is completely false and concocted and even the reports submitted by one whose name was told by the cutomer care as G.SURESH but he came once and checked the machine and told the electronic board to be replaced and still after 12 days he hasn’t come or even called and rectified the machine.
I am going to approach consumer court for the mental agony, inordinate
delay and cost of the machine producing all the messages/ complaint over phone initiated by me.
I regret for having purchased the whirlpool washing machine I also planning to publish this poor service in letters to editor in news paper also.
If possible, kindly give a reply.
Yours faithfully,
logesh
9444148979.
I have purchased fully automatic washing machine on 6th Feb 2012 but since today is 9th Feb 2012 no one has came for installation and demo. We have recived call from one person name Gutam who told me that he is busy and he will not come. This is the way whirlpool deal with customer i am sorry to say that this is the bad way of deling with customer and this was frist time and last also. I think that whirlpool only think of saling product which is very bad. Please look into the matter if you can.
Please NEVER BUY any whirlpool product if you want to stay away from any mental torture related to servicing of their products. You might have to call a minimum of 20 times to get the technician attend to your problem. It takes about 2 months from the first call till the time they come and attend to the problem.
I have never come across such degree of unprofessionalism anywhere else.
Stay away from Whirlpool to be happy in your life.
Hi,
I have purchased fully automatic washing machine on 20th Nov 2011. I received the SMS next day from customer care that so & so person would come for installation and demo and i received the call from support person. I agreed with him for demo timing and installation. So far all good & i was happy.
But then support person came in afternoon in my absence and did installation. Installation is not done properly and when my parents objected he misbehaved and left.
After day i receive another call from whirlpool and the person did listen to my complaints and promised me he will send some senior person because initially they send Jr. trainees for all this work. We again agreed for date and time and support person again started calling me much before time atlest i received call from him 3-4 time stating he is at my place. When i objected then he waited till agreed time and when i asked for Demo he surprisingly looked at me and said he doesn’t provide Demo but he came to sell accessories of washing machine like stand , cover , cleaning powder.
I was really surprised for such customer service from very reowned company in market.
I really want Whirlpool customer service management to re look and take actions against such people.
Thanks & Regards
Sandeep Kalley
I bought a Whirlpool Sensation elite fully automatic front loading washing machine in 2008. this was my first product and only product from Whirlpool and it will be my last one as well. With in these 3 years, the machine had caused numerous problems and Whirlpool is one of the worst companies the Indian consumer has in the market today. Be it their product or customer service or Area authorized service centers or area managers or the top officials or anyone who is related to Whirlpool is of WORST quality. The expensive machine I had bought and its problems had caused me the worst nightmares of my life.
I very strongly recommend everyone, never ever go for any Whirlpool product if you want to live longer and lead a happy life. Whirlpool is just the worst ever company, the indian consumer has in the market today. Beware,
Please see how the Whirlpool India is unable to resolve the issue and pending for the last over one and a half month. No response from any executive from their company so far.
From: Arun Gupta [mailto:arungupta@dhanuka.com]
Sent: Thursday, November 10, 2011 2:54 PM
To: ‘Helpdeskindia’
Subject: FW: Complaint
Importance: High
Ms. Kanika/Ms. Saroj
Surprisingly, nobody has contacted so far inspite of your assurance for today. It is something very disturbing that your company does not take care of its customers and very poor after sales service. I am just trying to send this entire correspondence to your chief followed by media, if it will not be looked into today.
Thanks. Best Regards
Arun Gupta
From: Arun Gupta [mailto:arungupta@dhanuka.com]
Sent: Thursday, November 10, 2011 11:38 AM
To: ‘Helpdeskindia’
Subject: FW: Complaint
Importance: High
Kind Attn. Ms. Saroj
This is in regard to my telephonic complaint with you today at 11.35 a.m. under Reference No.DL 0911022146. You have assured us that the Engineer will set right the machine today. We request you to ask him to contact immediately at 98183 62037 and do the needful on urgent basis.
Thanks. Best Regards
Arun Gupta
From: Arun Gupta [mailto:arungupta@dhanuka.com]
Sent: Thursday, November 10, 2011 11:02 AM
To: ‘Helpdeskindia’
Subject: RE: Complaint
Importance: High
Ms Kanika
Inspite of your assurance on 8th November, 11 soon someone will be contacting, no one has contacted so far. We are unable to understand if a small think like soap dispensar is not available in your company, what your company is doing. It is very embarrassing and intolerable situation that inspite of waiting for over a month, nothing is being looked into seriously and creating total dissatisfaction about your products.
Thanks. Best Regards
Arun Gupta
From: Helpdeskindia [mailto:Helpdeskindia@whirlpool.com]
Sent: Tuesday, November 08, 2011 12:43 PM
To: arungupta@dhanuka.com
Subject: Re: Complaint
Dear .Arun
Greetings of the day!!!!!!!!!!!!!!!!!
Thank you for writing in Whirlpool helpdesk ID. we appreciate hearing from you.
We apologize for the inconvenience caused to you ,
we have forwarded your complaint to the concerned service team.
And soon they will contact you for resolution.
Till then pls. cooperate with us.
With Regards ,
kanika
Helpdeskindia ,
Whirlpool of India Ltd.
“Arun Gupta”
11/08/2011 11:59 AM
Please respond to
To
cc
Subject Complaint
Dear Sir/Madam
We are constrained to write that we have complained of our Washing Machine vide our mobile No.98183 62037 on 22.10.11 but to our surprise it has not been attended to by any of your engineers so far nor any reply is received of emails. The fully automatic machine was purchased on 5.02.2011 through your esteemed dealer in Darya Ganj M/s. Agrellios. Its serial No. is INF 103508572 and Model No. is 11581. We have been given to understand vide your engineer before 22.10.11 that its soap dispenser needs replacement. Thereafter nobody is attending the complaint inspite of several reminders.
As your washing machine is new under Warranty/Guarantee and before we write to Media, we are making our attempt to get the machine set right on urgent basis. Even if your engineer does not turn up by 9th November, 11 we would send this complaint to the Media and thereafter file case of complaint in Consumer Court for your negligence and would also claim losses of mental torture, harassment due to poor quality of your company product.
It would be in the interest of your company, if the complaint is attended to on urgent basis.
Thanks. Best Regards
Arun Gupta
P.S. This machine is installed at our Chairman Residence, 95-A, E-2 Lane, Eastern Avenue, Sainik Farms, New Delhi.
I have bought a Whirlpool front load -Sports model washing machine a few months ago. The machine started giving problem from the very next day. the dealer whom v bought the machine (VIJAY SALES ) replaced with a new machine but of no use. for 6 months it was running ok. in the mtime moyor, panel changed atleast 5 times. now it is completely gone. whirlpool engineer visit our house every alternative day but without any fruitful results. The quality of your service you have provided is very bad. How long are your customers suppose to wait for repairs? Is this what we paid thousands of rs. for? Did not expect this from a brand as big as Whirlpool.
I urge anyone who reads this message not to purchase whirlpool products. Its simply not worth the money.
anu raghavan