Reliance NetConnect Customer Care, Complaint Process – Appellate Officer
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Reliance NetConnect Customer Care Number: Users who have service issues/complaints and queries with regarding to their Reliance Netconnect wireless internet data cards can call the customer care numbers given below alternately you can also write to the email-id’s given below to register your complaint. If you are looking to download drivers you can visit the driver information site also listed below.
Reliance NetConnect Customer Care :
Customer Service Toll Free Number: 1-800-3000-5555 (from any mobile / landline)
Dial 30335555 (toll free for Reliance Network) and if you are dialing from any other landline or mobile please prefix the local STD code of the city you are dialing from.
In case your city has less than an 8 digit local number, simply delete the right most digit in the given telephone number, so for a 7 digit local number you need to call 3033555.
Before calling the help desk number pls be ready with your data card number as you would be prompted to key-in the 10 digit MDN number(data card number starting with 93) post which, an executive will address your queries / service requests.
Dial *355 (if you are dialing from wireless Reliance number)
Reliance NetConnect Customer Care e-mail:
datacard.support@relianceada.com (if you are High Speed 1x customer)
netconnect.broadband@relianceada.com (if you are a Broadband+ customer)
Reliance Netconnect Complaints / Escalation :
If the customers face any issues with Reliance Netconnect, they can complain it to the customer service through the contact details mentioned earlier. If the consumer does not get the response or not satisfied with the response, they can escalate the previous complaint by contacting the Appellate Officer. The contact details of few appellate officers are provided below. To get all the details, visit the company website.
Reliance Communications Ltd – New Delhi
Reliance Center, Maharaja Ranjit Singh Marg,
New Delhi -110002
Email : Rcomappellateauthority.Delhi@relianceada.com
Contact Number : 18602002011
Fax Number : 011-30320142
Reliance Communications Ltd – Mumbai
MBP (Millennium Business Park), A-8, Sec -1,
Ground Floor, Opp. Mastek MIDC,
Mahape, Navi Mumbai – 400710
Email : Rcomappellateauthority.mumbai@relianceada.com
Contact Number : 18602002011
Fax Number : 022-39138109
Reliance Communication Ltd – Hyderabad
Reliance House
4th Floor, Plot No: 38, Phase II,
Hitec City, Madhapur,
Hyderabad, Telangana – 500 081
Email : rcomappellateauthority.AP@relianceada.com
Contact Number : 18602002011
Fax Number : 040-30331744
Reliance Communications Ltd – Chennai
6, Haddows Road, Nungambakkam,
Chennai – 600006.
Email : rcomappellateauthority.tn@relianceada.com
Contact Number : 18602002011
Fax Number : 044-30353434
Reliance Communications Ltd – Bangalore
Salarpuria Pearl, Municipal Number 72,
3rd cross Road, Residency road Cross, Ashok Nagar,
Near Ballal Residency Hotel, Bangalore 560025
Email : Rcomappellateauthority.Karnataka@relianceada.com
Contact Number : 18602002011
Fax Number : 080 30332420
Reliance Netconnect Device Drivers & Downloads: Users who are looking for drivers and software downloads for the wireless devices can visit the company website provided above to download the drivers.
About Reliance Netconnect: This service is from the stable of Reliance communications which is one of the leading Telecom players in India. RCOM has invested nearly Rs. 600 Crores in the broadband business started of with the Netconnect and now with the upgraded service called as Reliance Net Connect Broadband Plus, under this technology the user can get a speed of up to 3.1 Mbps downlink (Download Speed) and 1.8 Mbps uplink (Upload speed) with connectivity across 24,000 towns and 6 lacs villages in India.
Hi, this is kalpana i want to raise a complain against reliance nungambakkam branch at chennai and reliance executive. March month Mr.Suresh come and collect money from me for net connection after that he is not responding me properly. so i said i dont want that connection please refund my money like that. he said wait for 45 days after that only its possible to return the money like that. but 60 days is gone still he is not return the money and his mobile also switched off. this landline number 044 30352450 also no body pick the cal wt can i do. is this ur customer service?
Subscribe ID – 31266321184 contact person – karthick & 8754532878 location chennai.
My broadband is not working from 27/09/2014 and i have registered my complaint in customer care.
They are giving the service properly and without my knoiwledge they are closing the complaint but still now the broadband is not working.
please look into the query and give me the solution as soon as possible.
Thanks
I was Purchased Reliance Pro 3 Data card on 2nd Sep. 2014 for my personal uses and it was activated 4th Sep. 2014 and also I have submitted all documents at the time of Purchasing. It was working fine till 9th Sep. 2014 after that I am facing error “A connection to the remote computer could not be established, so the port used for this con…” then I called customer care number and they done some troubleshooting and after that they raised a complain request # 224841418 for technical team support. I got call from technical team yesterday evening and they informed me due to negative mark of you address verification the data card connection was deactivated and please go to the nearest Reliance shop and submit your documents again and then only your data card will be activated.
But nobody was came to my address or also I did not received any call form any person for address verification. Without any call / address verification/ without any information how to deactivated my connection? I don’t think so this the procedure and I don’t have that much of time for again submitted my document in reliance shop.
Data card Number- 7483285643
Sub: Complaint Data card 9397189075 — handed over in the month of Aug-2013.
I have been gone to your Mehidepatnam , Hyd Branch and personally handed over and given for cancellation due to some domestic reasons and paid amount to them.
suddenly your people was making calls and saying there is pending balance 1056/- . Continuously a calls from your customer care persons . they are not lesion my words.
finally they threatening me and telling that they will put a case on me. As I am working in small company , i don’t want to unnecessary issues on me. Finally I had made payment Rs. 1053/-. ( Receipt No. S244509572 )
Can you please go through this and contract your Mehidepatnam branch, hyd and arrange for refund .
Regards
T.S.RAMAMURTHY
Phone no. 7207506114, 8297750964
Dear custmer care
plz note my probelem &solve it as soon as plz , my reliance net zteMG880, during my pc formiting it driver is delit , so plz provide me above model driver , my mobile number is 9368235172 which is my modem number
thanks
D rautela
I just have taken reliance net + internet on 4 of this month .my reliance data card no is .9322603370.i am only getting connected with hybrid mode and not with reliance data + mode.
I have called your customer care care more than 15-20 times ,they are helpful but they are not giving me any solution .
I even visited your customer service center in VASHI (Navi Mumbai ) but they said u will have to go at THANE ,you people are not helping me,plz help me in this issue .
Dear All,Those who are still facing problem i will give you some suggestions
1st-Never buy any simless Data card(Aircel,Tata,Idea,Reliance)
2nd-Go for unlock modem(Huwai,Micromax) i have faced all the exper. with this n yet no complaint.
3rd-currenlty Relaince provide the best worst service ever in india.
Sanjay Kumar try to Downlaod IDM from Torrent where you get all the solutions.
I disconnected my data card no 9371921291 with effect from 1-December-2012
I got Termination Request ID No 192995632 ,still I am getting SMS to pay the bill,I am not using data card since from 1-December-2012
I raised a complaint against this a month back but still again I am getting SMS to pay the bill, please disconnect the connection of my data card no 9371921291 immediately,
Please Contact for any clarification on my contact no – 9822650046
With Regards
Avinash.V.Joshi
Pune-Maharashtra
Mobile No – 9822650046
I purchased netsetter card given was old one and there were scratches on the MKU Code,Datacard no,sku code and all of this Datacard nos were not visible at all.After I opened my card box,nocd,no datacable and cd to install s/w.please check this and replace my netsetter and activate this.without card no how can I take and get activated??is this cheated and also he gve no bill and Invoice.wats the contact nos of Hyderabad representatives from connect India??my cell:9704681691
Pathetic slow speed from Reliance netconnect from last 2 years given complaint so many times no one is listening so I am going for a Consumer court case, created the notice and advocate is going to file the case in consumer court soon. Netconnect no. 9379871114
I am using the reliance internet 3G Data card (Wireless) since 2 1/2 months. There is a problem in connecting the card. It is not connecting properly, when i tried to connect it, it says ” The modem is already in use or it is not configured properly”. Please help me out from this problem as early as possible.
reliance net setter is really worst product. I had taken this worst product i never seen 1 mbps speed upto now. customer care service is very very very much bad. don’t buy this stupid product
Worst service ever……!!!! I purchased yr R-nETCONNECT+ on 24-03-2013,so also submitted docs n photo to d shopkeeper. he told that the service w’d commence within a day or two. the shopkeeper gave me a local reliance persons mobile no-9373999448.i made 100-200 calls him to tell about non working of R-Net+,bt he never picked up phone. then i made 5/10 calls to yr call center. now after a long period of a week it started to work TODAY anyhow (2115 hrs). in this ONLINE age such a delay is ridiculous & particularly when it is a BIG (?) company like yrs. I’m going to publish this story……..!!!!!
hi …i am using reliance data card with no:9382158256…
and the network is not proper here…have
lots of problem in getting connected to internet as u dont have proper singal transmission…
plz make sure tht ur network transmits proper signal all over…
dear sir/madam
am an existing customer of reliance netconnect plus my number is 9387107612.one month before i registered a compliant that is my connection is too slow and also i cant able to connect through hybrid and netconnect plus option .still it is not been solved.please solve my problem that am facing last 3 months.
I have ported my number from docomo to your network as because you are showing the fastest internet add on tv.but what you are doing ? you are cheating and making us fool by showing such rediculous adv. Since the day i have statrted to use your net i m not able to diwnload full videos or any song from net. Each and every time i got network lost message.and whenever we call to customer care number it takes 8 minutes to connect.i have registered my complain three time but till date i have got the solution of this problem.your net is slowest then other network.i think you shold have to change your name from relience to betrayed or unfaithfull or gangs of cheaters.
Dear Sir
I am using Reliance netconnect+ vide no 9331729980. On 23.02.2013 I paid Rs.98/- for unlimited service for 2 days but I have noticed that the recharge has not been done and it is showing that No remote computer is attached. Please let me know why such inconvenience has occured.. I am facing problem in doing my work.
Dear Concerned,
My name is Sajeev K V from Kerala-Calicut. My RIM Data card Number: 9387908839.
Address: Kizhakkeputhan veetil House
Meenangadi Post
Wayanad.
I am your customer from last 3 months. When I am purchased your data card I am submitted all the documents required for the connection such as ID card attested copy, Passport size photo,fill up with all the forms,etc.
But 6 days before my data connection suspended. at that time I called your Customer care the customer care employee said my connection is disconnected because of the Id proof varification. My personel Contact number is: 9995805804. I don’t get any call from your side when you disconnect my data connect card. I have lot of money loss because the net connnection lost. Still this time your company not inetiate to take any action to solve this issue. I am allready losted my validity period almost 1 week. If you are not servicing better pls take return your data card and give back my money pls.
I hope you give happiest feed back.
—
Regards
Sajeev K V
+91-9995805804
Sir,
My Reliance Netconnect+ device is not detected by any computer. Can I able to change the device with the same number.
Dear Sir,
We have purchased one datacard having Mobile No: 9324998488 on 05/02/2013 from Reliance Communications Ltd, Andheri (E), Mumbai from Reliance representative Mr. Anand Kumar Soni, We have hardly used this datacard for 1 or 2 days and it lost in hotel in Kannur, Kochi. At the time of buying we have taken it in the Company’s name and given all necessary documents by paying cash amount of Rs. 2600/-. This includes unlimited usage for 3 months and data card charges are waived. After three months regular bill for un-limited plan will be charged on monthly basis.
As we have lost this data card, we requested Customer care and given all the details, as per him the email ID of the company at the time of registration is not matching with the record and hence he cannot do anything about it. Please let me know what action should we follow to avoid any misuse of data card and for discontinuation.
Please take the matter on high priority and let us know the status.
Best regards,
Mrs. Gunjan Mahajan.
Hello,
I purchased a new data USB card reliance 1x hi speed and 27Jan2013 started problem USB is not recognized in my laptop and I’m recharge of this USB card for one year plan from Rs.1200/-
Kindly check my data card problem.
Hello,
I purchased a new data card on 1st feb 2013 still not yet activated i have contacted the customer services many times no proper response from the activation dept.. very bad cust support i have ever experienced before… they hang up the call before we talk…. hope customer support are trained and educated…. does’nt know how to talk like local guys…. pls on this kind of services where lose the customer hence am a new cust not all happy with the first services from your end… kindly check with the customer support team who is very important to take up to the nexr level…pls check..
Hi This is neeraj, device info 9379121708
just want to share the horrible experiance with netconnect, not with the internet speed but something which is a fault done by the people and not correcting the same though have written several mails to customer care and sales executive from whome have taken the device.
have chosen the plan rs. 600/5GB/Unlimited, as per my plan my bill should not cross more then 675 inclusing tax anytime, but have got the bill of Rs 2500/- which gave a shock and i am really strugling to get this waived off- though the customer care executive said that this is already initialted, but i wonder why its taking that much time, already 3eeks are over but same situation exist and morover their care people everyday twice they give call to me for reminder to pay teh bill, cant they see the request to waveoff teh amount in their system.
Really POOR customer care, they just don`t have any solution to customers problem.
Regards,
Neeraj
Respected mam/Sir
I am naseem ansari from bhubaneshwar (odisha), I M using reliance gsm service and the no is 9861149500. In this no gprs service is already activated but yesterday night when its comes around 92 mb remaining so I immediately recharge my account with rs 119 which is 5gb plan on 29-12-12 12:54 am. In my main balance it was 501 rs but when I saw in the morning my account exist only 69 rs.I was totally shocked means 432 rs deducted from my account.This is not the 1st time one week before this happen with me also I.E deduction of 157 rs on 20-12-12. When I called to CC more then 4 times they told me that the system is not update call us later but till ow no response or anything else.
Why this happen only with me sometimes amount reduces and some time gprs bal reduces.Now I am trying to customer care it is not connecting means 198 is not working for my no.I tried with other no is connected immediately and when I talked with CC he said me some technical issue with your no that’s why no connecting.Actually most of the time they said system is on update or your data is not able to retrieve call us after some time but when u will call the same issue they will say……system update or bla bla
so sir/Mam M very loyal about reliance and M the student, please go thorough this and try to resolve my issue and plz return my amount for this I will always thankful to you
dear sir,
i have purchased laptop one year before now internet download manager has expire. thats why i am not able to download any pdf file.for loading internet downloading manager asking about serial no, email id. i have no record. what is the solution.
Sir,
I had purchased reliance net connect data card worth 1199/- on 3rd Dec 2012 online. It was delivered next day i.e 4th Dec 2012 (Data card No. – 9382752146). I had submitted by particulars – one photograph, HR letter for temporary address proof, Airtel mobile bill for temporary address proof, PAN card copy and driving license copy for permanent address proof. It got activated in 48 hours and I was using internet until 12th December 2012. On that day my internet connection was deactivated. I contacted nearby reliance outlet and they advised me to contact the person who delivered me. He told me that my address verification got negative so only it got deactivated and he has given for re verification of my address. I wish to bring to your notice that my employer being reputed organization verified that address for my background verification. I was also sanctioned housing loan and my airtel mobile was in the said temporary address. I’m staying in sister house. How the verifiers can give negative opinion without even visiting my house. I’m fed off with the customer care and the network provider. They took off my money and not even providing me services for a banker like me. I have decided to take severe action against the people who wasted my time and money.
Regards
Ganesh
+919952330391
15,12,2012
I HAVE PURCHASED USB NETCONNECT FROM CONNECTINDIA DIGTIAL PVT LTD
A36 SECTOR 64 NODIA 201307 AND HAVE TAKEN ALL REQUIRED DOCUMENTS
FOR ACTIVATION AND GIVEN NUMBER 18002000024 BUT TRYING FOR TWO DAYS
I CANNOT CONNECT THIS ACTIVATION NUMBER I HAVE BEEN FOOLED BY THIS
COMPANY AND HAS TAKEN 1100 IRS SO I INFORM OTHER CUSTOMER
BUYING THIS RELIANCE NETCONNECT DONT BUY AS IT IS NO USE
I HAVE LOST MY HARD EARNED MONEY
REGARDS
HAIDER
sir/mam,
I have been using reliance netconnect+ since august of 2012.Although i have 80% of signal strength i do not get download speed more than 30kbps.I request you to look after it.
Hello ,
My self is Sriakshmi (9393465735)account number.This mail is in regards to raise a complaint against the reliance showroom which is located in mothingar branch hyderabad…below is the complete required details for your information..
I have used the Reliance modem for almost 1year,recently i closed my account in the above said branch,i have completed all the formalities on the date of 9th Oct2012 regarding closing the net connection.now again in the month of November we received a new bill to be paid with out using,even we have paid almost 1400rs to close the bill, and now i was cheated by the above said branch in which he has taken the complete documents which is required for the closing the connection,and now when i went and asked for the reason for generating the new bill he is not responding in proper way instead saying that his executive left the job right now and he has no clue about the bill payment…
Below is the Showroom Complete Address:
Reliance Showroom
Next to Nalanda School
Oppst to More super Market
Mothinagar-Hyderabad-500018
Kindly do me the needful process ,instead im not ready to pay any kind of payment with out using…
waiting for your valuable response….
Regards;
SriLakshmi
i want to disconnect my data card no 9343331469 please disconnect the connection
i raised a complaint against this no a month back but again bill amt is coming as 831/- please clarify this any clarification contact 9900682822
Sir,
I am using samsung GT c3312 mobile with Reliance net pack Rs101,my number 8253075796,but when i search vedio down load in net video not open,not ressolved coming why? pls try to solve my problem if possible ,
my reliance net connect no plus 9380367948 now the service is suspended.i want to disconnect this service,how it is disconnect and also pls send the bill details actually i didnt get the bills because now im in out of chennai.idont know how to pay the bill via online
billpayment through online details also send this mail.the main problem is i cant access my service .com because i forgot my username and password.pls send the above details as soon as possible
we have problem in net connection i have your broadband+ connection please give me toll free number for complaint
Subject: coplaint regarding device no 7499337269
Dear Sir,
we have purchased relieance USB at Kanpur by your sales representative Mr.Vikash aghnotri ( mobile no 09389777900) three month before with the condition that if we pay Rs.3000.00 to company then you will
get validity of net connection for six month , this amount we paid to them by cheque and your reprenstative
given us device no 7499337269 .Device is sold by Bharat marketing 80 feet road Kanpur (U.P.)
On day before I got phone call from your organisation , Lady who are calling to me asked me that whether
I have send any request for changing the term of plan , I strictly refused that no such request has not been forwarded from my side . when three month are still left of my plan then why should I send you such request .
Inspite all these when I open net today I surprised that you have discontinue my services .
when I call at your customer care they informed that request for changing the plan are received from my side and same has been done by them , then I informed them the same that I have not given you such request .
then they said that they are unable to solve this problem .
Therefore I am sending you compliant through e.mail
kindly take appropriate action and also ask Mr.Vikash what scheme he has given to me.
I doubt this Mr. Vikash are involve in doing all these .
Regards
ARUN KUMAR BAJPAI
128/339 Y BLOCK KIDWAI
KANPUR ( U.P.)
Mobile No.
9451873969 , 09307910225