Sansui TV Customer Care Number, Toll Free Number, Head Office Address

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Sansui is pioneer in the manufacturing of consumer electronics with its cutting edge technology. It was started in the year 1947 in Tokyo Japan but Sansui India started its operations in 1997. Its main objective is to design and create innovative products to offer best entertainment with latest features. It is one of the most loved brands and No.1 Company that offer customer satisfaction with the best quality features. It has extensive network in different regions in India with its branch offices and subsidiaries. 3D LED, Connect, LED, Color TV are different varieties of televisions offered by the company with latest superior technologies like STRATA certified Audio systems, 4000 billion color, dual core processor and many more.

Sansui TV  Customer Service Number – The Sansui TV Customer Service Number are mentioned below for the benefit of the people who are in need of the services for their Sansui TV

Sansui TV Contact Number : (+91) 0124 – 4215400 / 4215402
Fax : (+91) 0124 – 4215401

Customers can mail your queries to Sansui TV Customer Service Email : marketing@vgmail.in

Sansui Corporate Office :

Plot No. 296,
Udyog Vihar Phase -2,
Gurgaon – 122015

Sansui Regional Office Mumbai :

Adheshwar Arcade, Ist Floor,
Andheri Kurla Road,
Andheri East,
Mumbai: 400 093

Sansui Regional Office Bangalore :

No.62, 3rd floor, 1st main,
3rd cross, 2nd stage,
yeshwantpur industrial area,
Bangalore – 560022

SansuiRegional Office Gurgaon :

Plot No. 296,
Udyog Vihar Phase -2,
Gurgaon – 122015

For more information about Sansui TV and Sansui TV price , visit the official website of www.sansui-india.com



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22 Responses to “Sansui TV Customer Care Number, Toll Free Number, Head Office Address”

  1. Bhoopendra dubey says:

    Dear sir

    I am very sorry to post this mail here. But I have absolutely no other option left. I am very upset ur service very poor bcoz nobody listen our compalint . I have purchased new Led TV after 1 day TV Goes burst ,i go for Exchange TV and submit to sansui care bhopal ,he committed with 5 days new TV will be Allotted but After 15 days still not Give Replaced TV same postion No response. After 15 days always say that pls come after 2-3 days or we call you. But the problem still pending.
    If you serious about your customers complain that call me….
    also if you think about customer problem ..
    \

    Bhoopendra dubey
    Bhopal
    08421419345
    09970895040

  2. mohamed says:

    dear sir
    i m purchase a SANSUI lcd on 2009 now it have a big problem so i want service in egypt i The Sansui service centre

  3. amit kumar shjarma says:

    dear sir

    i m purchase a SANSUI lcd on 2009 now it have a big problem so i want ur company paid services ..please provide me Aligarh (Uttar Pradesh ) cust care no. or repair my LCD …..my contact no. r 9058666658

    its very urgent ….i m face this problem to long time so please provide services to me on my home town ….or detailed

    THANKS!

  4. Amir Khan says:

    Worst and poor service. I submitted my complaint months before and months passed and no response is there. Products are also very bad and of poor quality. I’ll appeal in the consumer court. I don’t know what to do with that LCD. I want to throw it on your mouth
    !!!!!!
    :-(

  5. Amir Khan says:

    Sorry to say u that my T.V. has got a problem. It has a problem in the screen. My T.V. screen has become green in colour. I purchased it in august 2012. Your customer care is very poor. I will go to the consumer court. I’ll protest. You are the worst company I’ve ever seen. Worrrrst!!!!

  6. Tarun says:

    Sir,
    My name is Tarun Panwar .I purchased Sansui colour TV model number CTVSCS213BB-CUK but my TV not working from 03 OR 4 month.
    I am very sorry to post this mail here. But I have absolutely no other option left. I am very upset ur service very poor bcoz nobdy listen our compalint . I have called the ur area person but he always say that the service man coming but after 3-4 month he still not come.But the problem still pending.
    i m very upset ur service very poor coz nobdy listem our compalint .
    i have lot try to call dealership owner plz seemy sunsui tv .it is faulty in screen wide problem but they are totlay ignore my complaint

    If you serious about your customers complain that call me.

    Tarun Panwar
    Uttarkashi
    Uttarakhand
    mo. no – 09720668545

  7. Rajkumar M. G says:

    Sir,
    I am very sorry to post this mail here. But I have absolutely no other option left. I am very upset ur service very poor bcoz nobdy listen our compalint . I have called the ur area person is Mr. Nagendra mob no is 09972494012 , I have already contact to him. But same postion No response. After 60 days always say that pls come after 5-3 days or we call you. But the problem still pending.

    If you serious about your customers complain that call me

    Pls contact me 09886060796

  8. NITIN KUMAR JHA says:

    Dear Sir / Madam , This is for your Kind Information that I did Purchase SANSUI LCD TV on 29/10/2010 In ranchi later on in 07/ 2012 suddenly One Noice use to Come from Back panel of LCD . I have approached Service Station for the same and then your Engineer came to see the defects , At first time he charged me Rs 200 for Home Visit and again he charged me 200 Rs from second home Visit . He replaced the part costing Rs 3800 & even the payment has been made for that part. Later on just after 3 months that part again got Defected & now Service engineer is saying that I will have to pay Rs 3800 again for that part. From last 3 Months my LCD is not in working condition. Initially when I did ask for Service then they told me that part warranty is only for 2 months (but they haven’t provided me warranty card) for the replaced part. As a customer I have right to ask for the part replaced but no one bothered. Company is paying huge in Brand endorsement but as far as the Customer Service is concern it is really pathetic. Customer care use to close the Service Request without talking to Customer that he is satisfied or not.
    I am planning to put the matter in consumer court as this is cheating with the Customer.
    Hoping that you will provide me Proper response as I have been already send the Complaint to your Registered office / Zonal Office / Head office .

  9. Harmohan Das says:

    Dear sir

    this is to inform you that, i have a sansui tv bought just
    before 5 months. It has a problem with the screen.
    I had contacted the sansui customer care and raised the complaint for more than 7 times.
    Inspite of complaining for 7 times the sansui team has not responded to my problem.
    I request you to kindly take appropriate action to solve my problem. My recent complaint number is BAN 1710120292 and my contact number is 9538869675
    I hope my problem will be solved at the earliest, if fails will have no other option than taking stringent action which may not be favourable to sansui.

  10. Shailendra says:

    Sir,
    I am very sorry to post this mail here. But I have absolutely no other option left. I am very upset ur service very poor bcoz nobdy listen our compalint . I have called the ur area person is Mr. Pankaj Sharma mob no is 09098599711 , I have already contact to him. But same postion No response. After 60 days always say that pls come after 2-3 days or we call you. But the problem still pending.

    If you serious about your customers complain that call me.

  11. mohit says:

    very bad n poor service quality no contact no available written on the website 0124-4215400/02
    it seems it is quite fraud company no costumes satisfaction no care, field boy comes bt they no nothing abt their product n always in so hurry to finish max no of complaint in day.
    i also hav a sansui LCD 32” of model no- S3250XM-L and can’t play video on this toy.

  12. Adikand Swain says:

    Sansui team,

    You people are having the …….. brand in the world and your customer care people are not resopnding and disconnecting call without and solution. My complain no is BHU1310120077.Still its not resolved.

  13. hirakant singh says:

    My name is Hirakant Singh.I purchased Sansui LCD model number 19SBS date:06/12/2011,but my TV remote and av mode not working from 22/09/12,I complain in this regard in your service center where they provide me complain number kol2209120449, On 23/09/12 I got one sms with my complain number and one engineer name Ashok Paul but when I contact that personal he told me its wrong number,as per your tat of 48 hrs its already finish but still not getting any call from your support department or not any one tech people come to short out my problem.My guarantee period is still valid ,if I am not getting any response till coming Monday than I will going to consumer forum against your company,not only that I am search engine optimizer and well connected in social media marketing as well as my article publish in product review site.I can write against sansui bad quality product as well as wrong commitment of your service and customer care.If you not help me how much i loss only rs 8500 but if I do this you lost goodwill in market which is more valuable than my rs8500.If you want I can produce all detail how can I hamper your business .

    I am again calling to customer support division (25/09/12) but the first agent who took my call ,told me that he transfer my call to senior and disconnect that,second guy nyon who take call give false information.

  14. TARIQUE JAVED says:

    Sir,
    I am very sorry to post this mail here. But I have absolutely no other option left. I am very upset ur service very poor bcoz nobdy listen our compalint . I have called the ur area person is Mr. Vijay Ojha mob no is 08003991308, I have already contact to him. But same postion No response. After 45 days always say that pls come after 2-3 days or we call you. But the problem still pending.

    If you serious about your customers complain that call me.

    TARIQUE JAVED
    KOTA (RAJASTHAN)
    9829858786

  15. rajinder kumar says:

    dear sir
    i m very upset ur service very poor coz nobdy listem our compalint .
    i have lot try to call dealership owner plz seemy sunsui tv .it is faulty in screen wide problem but they are totlay ignore my complaint

    engineer not come .i have called the ur area person is Mr. Raina mob no is 09419301749 I have already contact to him. But same postion No response

    plz sir see oour grivence as soonas possible sort out my TV problem

    regds
    rajinder kumar
    09596830553

  16. Hardevsinh Gohil says:

    Sir,

    i bought a 32 ” Sansui Lcd tv from Vinal Trading, Bhavnagar (Gujarat) on 25-10-2010. after very short period same tv stoped functioning and i placed it in Sansui service centre Bhavnagar for the repairing. I got it back after long time. they said my tv was repared, but there was a defect, when ever i start my TV set i heard unexpected noise in the Speakers, mean the tv set was not repaired properley. then after few months the tv set was stoped to working again and i placed it in the service centre on 15-7-2011. but till date my tv is not repared . I called many times to service centre and the consumer care centre every time they ask my complain no. but then nothing is happen yet.then the responsible persons of the service station started cutting my my phone or did not
    receive my call and i got “no replay” from them. I ask my self i i bought this “Dabba” tv

  17. More Sulakshana says:

    Hello,
    We have recently renewed the service contract for our Sansui Color Tv on 15/04/2011. On 24 th June 2011,we had launched / registered the complaint on 18004194040 number regarding the display card of the same. Sansui customer service assures addressing the issue withing 48 hours. But it looks like these people needs to get training on counting hours and putting customer at first place as till date we havent received any update from these customer care centres. Being the customers we have to keep calling and requesting for service for which we have paid for and still no responce from them. The height of the avoiding the irate customer calling I received the feedback from one of the Sr. Customer care agent ( Nikhil) on 06th July 2011 that the technician had already visited your ( our/ customers) house and they are completely satisfied with the service and which means the complaint was addressed and solved satisfyingly.
    So ashamed of having such customer care in out country where people straight away lie to hide their inefficiency. But the agent forgot that the customers also know that they have to sign the acknowledgement from the technician addressing their issue. Moreover getting the same old assurance from the customer care agents of `sorry for your inconvenience but we will try and resolve the issue as soon as possible’. SOON dont think these people know the meaning of that. I just want the services that I have paid for and not the fake assurances.
    Looking for result and not assurance.

    My complaint number is THA 2406110905.
    Miss S P more
    email: moresulakshana@yahoo.co.uk

  18. shoukathali says:

    I bought my lcd television on 15.09.2009. unfortunately some problem occured in warranty period. but it recovered within two days . so we didnot report on that day.the same problem occured after the one month.that time warranty period was over. i reported the complaint to the customer care.so they sent technician and repaired it & it became ok only for five days. i paid rupees one thousand and one hundred as service charge to them. the same complaint occured after five days.i reported to the customer care .they took away the lcd set to their customer service centre.that tv set has not been repaired since 25.10.2010. so i kindly request you to repair itn immediately or replace it. hoping to get favourable reply .
    SHOUKATHALI O
    KAKKAD PO
    TIRURANGADI, MALAPPURAM, KERALA.
    MOB; 09447204975
    E mail ; shalikakkad@yahoo.co.in

  19. NITHYA says:

    HI SANSUI LTD THIS IS ONE OF THE BIGGEST COMPANY , IN OUR T V ON ONE YEAR OVER NOW T V COLOUR WAS CHANGED AS BLUE COLOUR WT WE HAVE TO DO TELL ME CALL ME :09959548710

  20. Sanjay says:

    Yes, I am totally agree with the above comments as I am also going through the same problem for the last four months. The Sansui service centre(naveen park, sahibabad,gzb.) engineer named Bhimpaul took the chesis to his cervice centre for some repair and cheking but not returned yet and while calling he does not answering the call.

  21. Kishore says:

    Well I have gone through the comments above and fully agree with the comments .I am also going through the similar experience for my Sansui 29 inch telivision set. Of course in my case after complaining to the customer care nos. the mechanics came but just to add to our woos by furtyher complicating the problems. I have already paid approx. 2000 to pearl home care and now but the problem is not solved yet and now they are saying that picture tube needs to be changed.We agreed to this also but we are awaiting their blessings as this so called Dabba is just resting in my Drwaing room since last one and a half month to be given some life by Sansui representatives. I too repent why iI bought this product in exchange for my running 21 inch Onida set., Which I used for more than 22 years with out any problems. My children wanted big TV so they went for this and now they say Pap our old T.V set was much much better then this . It never us any trouble.
    Thanks Sansui for all these troubles and thanks our system for loopholes to harrass the poor customers who have to be on the mercy of these companies as they can not afford to go on lenthy dates for justice.

  22. m d gadre says:

    I am very sorry to post this mail here. But I have absolutely no other option left. When I exhausted all my options, & there is absolutely no response from Sansui India, I was left with only one option to highlight Quality & Service of Sansui India to International customers. Since Legal system in India is full of impediments & it takes years & years to get justice, I am having this last hope that Sansui India will replace(since they cant repair) my CTV during Guarantee period after going thru this post.

    I spent 3000 bucks to buy this product &spent more 3000 bucks on phone calls & correspondence during last 10 months. Now they are waiting for my Guaranty/Warranty period to expire, thereafter they are not liable to repair or replace my faulty product. Here is my Nightmare experience. I hope members of this forum will understand my sentiments, the agony & pain I have undergone during last 10 months.

    Here I am going to narrate nightmare experience. I purchased Sansui CTV…Model..Viva 14..in December 2009. Everybody advised me not to opt for Sansui
    saying that they were selling substandard “Dabba” TVs in India. They had worst reputation in TV market. But I thought many-times Rivals defame some good
    companies. But I am repenting for that day when I spent 3000 to buy this “Dabba” Had I heeded their advise, I wouldn’t have undergone tremendous Mental Agony & pain which I had to undergo during last 7 months.

    This is a Classic Case of “Cheat & Loot”. My TV immediately after buying gone blank, but since I had gone out of station & my family members didn’t know where to lodge the complaint, they kept on using that TV for next 2 months. If it was Switched on & kept On for say 15 minutes to 2 hours, It would start displaying picture. Since I had already 2 Big TVs in my home, my family members too didn’t bothered to lodge the complaint. While buying Sansui Viva14 I had decided to replace my other 2 old TVs with Sansui only, since they are cheaper(than other companies), its Japanese company etc. But soon I realised why
    they are selling TVs at cheaper rates.

    When I returned home, & came to know about the matter,I contacted shopkeeper, since Receipt given by Shopkeeper itself was Guarantee card, & there was nowhere Sansui no. mentioned Shopkeeper gave me mobile no. of somebody called Nilesh Gada. He experimented, did “Trial & error”method for 2 months & when got tired, gave me Phone no. of sansui Call Centre. Now let me mention here that these Call/Contact/Customer Centres are no more than Harassment/torture Centres opened by Companies in modern world. Because my experience is that nobody gets satisfactory answers; on the other hand one is subjected to torture with standard replies like “We are sorry”, “We are doing our best”,”Our technician will reach your house today”, “Sorry we are not authorised to connect your call to any higher authorities or supervisor or we cant give company’s postal address as ours is only Customer care Centre”, even if you keep calling daily for months or years.

    Later I came to know that Mr. Nilesh Gada was employee of some company called “Take Care”. And soon I understood that Sansui people are so clever that
    they have entrusted Service work to third party Company like “Take Care” so that they dont have to face wrath of customers’ anger. After spending my precious
    time & money on calling Call center daily for 1 and half months, they felt sorry for my condition & at last gave me No. of “Take Care”. Again I started calling, I was promised to get my TV repair within 1 or 2 days every time I called & after few days, they started cutting my calls.

    So Sansui people gave me no. of their(Take care) in charge called Mr. Dhananjay Chachad. For first few days he too promised to repair my TV within 1 or 2 days. But when 15 days passed, he also saved my no.s in his mobile & started rejecting/disconnecting my calls. So again I called Sansui Call Centre, they gave me mobile no. of Shekhar, who was boss of Chachad, I was told. But by that time all phone no.s of “Take Care” had stored/saved all my Cell no.s & landline no. So Shekhar didnt take my call even once till date. For few days, I kept calling all no.s of Take Care, but when I was convinced that they were not taking my calls deliberately, I got angry(I cant express my anger in words).

    So I called Call Centre & told them about their behaviour. I was shocked to know that my complaint was shown as “resolved” in their register on 12th August, when I asked how could they resolve my complaint without attending it? And whether they had received any written form with my signature that my complaint was resolved? Call centre executive couldnt answer my query! On that one Mr. Rakesh gave me no. 53030 & asked me to SMS that no. & said that I would receive a call from Sansui within 2 hours. What I received immediately was one “Thank you” message & I am still waiting for their call.

    So from next day, again I started calling Take care no.s day & Night, one fine early morning Chachad mistakenly took my call & I narrated the matter. On that he said he would send a person immediately at any cost. Since I had urgent work, I told this matter to my wife before leaving home. One Mr. Rajendra Mondkar visited my house & removed entire circuit & left. When my wife objected, he told her that his boss had spoken with her husband. Now the feeling I have is similar to some lady who has been ***** by somebody & she is holding his baby in her hands.

    When I told this matter to shopkeeper & asked him to replace this “Dabba” with some other company’s TV, I was ready to pay even more. He told me that it
    was matter I had to sort out with sansui, he couldnt help me & couldnt exchange any goods once sold.

    Just now when I visited Sansui Website, I found their slogan “Born in Japan, entertaining India”. How I wish I could change that to “Born in Japan, cheating
    India” or “Born in Japan, successfully cheating & looting Indians for many years”. Now I sincerely appeal to all Indians not to go for Sansui TV even if
    it is available at free of cost. Since I spent 3000 for TV & more than 2000 for phone calls in addition to Mental agony & pain which cant be described in words.

    I dont remember whether I was given any complaint no. Because in all this agony, I completely forgotten. Moreover everytime Call centre Executives used
    to aks for my cell no. to retrieve my name, address, complaint details etc. If there was any complaint no. it should be 1000426527. Just now when I visited Sansui Website I came to know that their Service agents are not “Take Care” but “Servicedelight.com”. So I was intentionally given wrong information by Servicedlight technicians/employees, inorder to malign image of some other company.

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