MTS Customer Care, Office Addresses, Complaints Escalation Process
(5 votes, average: 4.00 out of 5)
Loading...MTS Customer Service Phone Number Mumbai – Customers using MTS network in Mumbai can contact MTS customer care and enquire about the Call plans, MSG Plans, M Blaze , M Savers and other services information.
MTS Customer Care India :
MTS Customer Care Toll Free Number : 125-125
Customer Support Number : 9146-125-125
For MBlaze and MBrowse contact the number mentioned above from a landline or non-MTS mobile.
MTS Customer Care Email id : customercare.mum@mtsindia.in
MTS Fax Number : 9146-225-225
For more information visit the MTS India website : www.mtsindia.in
MTS Office Addresses in India :
MTS New Delhi
Address: Sistema Shyam TeleServices Limited
A-194, Phase – I,
Okhla Industrial Area,
New Delhi – 110020
Toll free number : 1800 2081 955
E-Mail Id : customercare@mtsindia.in
Fax Number : 9136166166
MTS Ahmedabad
Address: Sistema Shyam TeleServices Limited
3rd Floor, Block ‘C’ Office No. 2,
The Acropolis Mall,
Thaltej Cross Road,
S.G. Highway,
Ahmedabad – 380054
Toll free number : 1800 2081 955
E-Mail : customercare@mtsindia.in
Fax No. 9137166166
MTS Bangalore
Address: Sistema Shyam TeleServices Limited
Salarpuria Touchstone, No.15/3,
Ground Floor, Outer Ring Road,
Varthur Hobli, Bangalore-5600103
Toll free number : 1800 2081 955
E-Mail Id: customercare@mtsindia.in
Fax Number : 9141166166
MTS Kolkata
Address : Sistema Shyam TeleServices Limited
PS Srijan Tech Park,
9th Floor, DN-52, Sector V,
Salt Lake City, Kolkata,
West Bengal – 700091
Toll free Number : 1800 2081 955
E-Mail Address : customercare@mtsindia.in
Fax Number : 9143166166
MTS Chennai
Address : Sistema Shyam TeleServices Limited
AMBIT IT Park,
32 A & B, Industrial Estate,
2nd Floor, Ambattur,
Chennai 600 058.
Toll free Number : 1800 2081 955
E-Mail Id: customercare@mtsindia.in
Fax Number : 9150166166
MTS Cochin :
Address : Sistema Shyam TeleServices Limited
Nedumkallel Estate,33/144 A,B &D
Alumchuvadu,Civil Lane Road
Palarivattom, Cochin – 682024.
Toll free Number : 1800 2081 955
E-Mail Address : customercare@mtsindia.in
Fax Number : 9142166166
MTS Consumer Complaints / Escalation :
If the customers have any complaints with respect to the services provided by MTS, they can address their grievances through the MTS customer contact details mentioned above. If the consumers are not satisfied with the response of the Customer Service Representatives, then the complaint can be escalated by sending your concerns to the following Appellate officers.
Appellate Officer – Delhi
Name: Ms. Nalini Kanakam
Customer Care Number : 9136955955
E-Mail Id : appellate.del@mtsindia.in
Fax Number : 9136366366
Appellate Officer – Gujarat
Name: Mr. Yogendra Singh
Contact Number : 9137955955
E-Mail Id: appellate.guj@mtsindia.in
Fax Number : 9137366366
Appellate Officer – Karnataka
Data Care No. 9141955955
E-Mail: appellate.kk@mtsindia.in
Fax No. 9141366366
Appellate Officer – Kolkata
Contact Number : 9143955955
E-Mail : appellate.kol@mtsindia.in
Fax No. : 9143366366
Appellate Officer – Chennai
Name: Mrs. Vairam Vasu
Customer Care No : 9150955955
E-Mail : appellate.tn@mtsindia.in
Appellate Officer – Kerala
Name: Mr. Manoj John
Customer Service Number : 9142955955
E-Mail : appellate.kl@mtsindia.in
Fax Number : 9142366366
MTS India is a subsidiary of Russian mobile Tele Systems “Sistema”. It is a leading company in Russia by revenues and also largest investment companies in the world. MTS provides wide range
of products ranging from broadband internet, wireless voice, messaging and data services all across India. It has many branch offices across India and distributes its products through service dealers and retailers. With the support from the Russian Sistema, today MTS had grown as one of the leading global Telecommunications group. It has been listed as one of the fastest growing companies in the world with its presence in different countries like Russia, East Europe and Central Asia. It offers best products like MBlaze, Canvas Blaze and many more with super fast MTS Connection.
MTS Social Network :
Facebook : https://www.facebook.com/MTSIndia/
Twitter : https://twitter.com/mts_india
LinkedIn : https://www.linkedin.com/company/mts-group
Youtube : https://www.youtube.com/user/MTSConnects
i have my mts from mumbai but i am using it in gujrat,but now mts has stoped working in mumbai so i want to know if i recharge it from gujrat and use it here is t possible?????
This is regarding MTS Datacard Connection. As per my knowledge and experience it is the worst company with worst service. If it is the last thing on earth for Internet connection than also i will suggest live without internet but dont go MTD Data Card.
the speed is as usual unsatisfactory ant the employees at the customer care out lets do not respond on the question asked to them apart from this in kandivali west outlet the executive are rude to the consumers this is the request to the new consumers who r going to buy the product plz don’t go for this and i am going to complain in consumer forum about this.
i am from navi mumbai nerul west,
i am the regular user of your network,i am not satisfied with u r service because
recently DND service activated on 4th october 2012, but when i am driving the vehicle i had recd sms on 20th october 2012 , this is of vodafone when i have complaint with mts gallery people and customer executive, they have registered the issue and given me complaint number saying sorry. henceforth u will not receive any sms. But again i was in business meeting i had recd sms on 2nd november 2012 saying that november 4 ko apne bachhe ka jeevan polio se surakshit banaye. Har baar polio ki khuraq pilaye, time 07:10pm recd from MTSSER priority normal then i went to gallery of mts in nerul west u r executive madam geeta called somebody and told me that u r DND is deactivated i said how can it possible
i went on 2nd november2012 at 8.45pm that time i recd a phone call which was urgent then went outside. on 3rd november morning at8.38 am i had called u r customer executive given compaint he registered complaint number C12-49447490 on 3,11,2012
I am from Kalyan(Mumbai)
I bought a mts broadband modem.
but i am not satisfied with its performance.bcoz urs mts retailers have spoken to me that 750 plan is unlimited & u can use unlimited downloading & Surfing is free
After 5 Gb Using urs Mts speed Is Very Slow
i am using unlimited plane worth rupees 750/- per month.
hardly i am able to download 3-4 movies of 700 mb at
maximum transferred is in-between 40 to 60.
after 6-7 Gb usage u r downloading speed all of sudden falls down to10-15.
after that u wont feel of using it worst performance yar dont go for this.
poor response from customer care.
these people say only one thing our application is down………………..
dont go for this product yar
i am planning to through it in dust bin yar worst product.
My Mts No-9146632122
My Contact No
8108891462
I had taken MTS connection with no usage at my end..Network was so poor and customer care even dont cares for it.Really , i was tired in contacting the members of it.They dont take evennormal responsibility for complaint.
I brought mts handsat huawei c2829 & sim card before one year and just brought one new sim card but new sim card not work in this fone. please give reply me.
thank you
my cell detail:
MEID: A0000020A6A4F37
pESN: 8079C8E3
S/N: 0EA4CA10A1107816
sim s/n: 8991061217423150554
I Just bought a mts datacard 899/- from connectindia Mumbai.I was in an urgent need so I bought it from these guys.I was told my card gets activated in 24hrs.its 72 hours and not yet active.nobody is willingly answering my call from connectindia Telecom.mts is also not taking ANY responsibility ,and they are telling me to contact connectindia telecom and not them. I am a postpaid consumer and still they treat me like this! no wonder which they r at the bottom of this industry.poor services.I am gonna disconnect as soon as I get a chance! boooooo!!! connectindia & MTS
I am from mumbai
I bought a mts broadband modem.
but i am not satisfied with its performance.
i am using unlimited plane worth rupees 1000/- per month.
hardly i am able to download
after 6-7 Gb usage u r downloading speed all of sudden falls down to10-15.
after that u wont feel of using it worst performance yar dont go for this.
Dear sir/madam
I have took MTSdata card it have given very bad response to us
I have MTS data card in the base of 1year planning (20 gb) and it took 3 to 4 days to reach to hyderabad . when it reached to hyderabad on 31 we actived . from 31stjan t
o 10 feb we use in between that we finshed (20gb)when we called customer they told that we have completed our 20gb . we got schok to lisnce it that how can 20gb can complete with in 10days . Really service and network is not good
COMPLAINT NO AS WELL TO CORRECT IT .
I have gave complaint on 13-0-2012 it become 6 days while giving this complaint but ther is no respond from customer care and after using 19 gb they have allready used and saled to us .They have cheated us we want ur money back
please i request to other people to not to use this network
Thanking you
My Modum number
8433546405
My number
9394585407,9347420311
Dear sir/madam
i am using MTS data card m blaze(NO9146336730).
i have recharged this data card from a local dealer with amount Rs 999.00 on date 22.09.2011. but this is not working. i have complaint this
to the customer service of mts A WEEK BACK THEY ARE REFUSING TO GIVE ME A COMPLAINT NO AS WELL TO CORRECT IT.
i have again compliant on date 14.10.2011 .but no responce. so i request to to help me to resolve the issue..
thanks.
regards.
PRASANNA
09322832804
MUMBAI
I am from ANDHRAPRADESH.
I bought a mts broadband modem.
but i am not satisfied with its performance.
i am using unlimited plane worth rupees 1000/- per month.
hardly i am able to download 3-4 movies of 700 mb at
maximum transferred is in-between 40 to 60.
after 6-7 Gb usage u r downloading speed all of sudden falls down to10-15.
after that u wont feel of using it worst performance yar dont go for this.
poor response from customer care.
these people say only one thing our application is down………………..
dont go for this product yar
i am planning to through it in dust bin yar worst product.
Broad band registered no:
9133962027
My Personal no is 9014428242
i am from calicut , kerala. i bought a mts broadband modem . but i cant install the setup in my laptop. my os is windows 7. at the end of installation one error message occured. the message is “a problem caused the program to stop working correctly. windows will close the program and notify you if a solution available.
pls reply me and give the solution.
modem details
mdn 9142958570
s/n 630015656145
thanks and regards.
Deepesh M K
mob: 99460 70192
i am MBLAZE youser i brought my MYBLAZE ONE month a go and i recharg by 999 15gb i get minimmem 600 kbps to 1 mbps ofter i5 gb i gate 155kbps speed 10/11/2010 my 999 valid is complet at 11/11/2010 i recharg with 198 get 250 mb but now also i get 155 kbps i reqvest every one please don’t buy MBLAZE ITS VEST YOUR MONNEY
i m using mts connection frm last 6 months i noticed that it work very slow.it is really the connection which can make anyone annoy by using
Hi All,
I had taken MTS connection with no usage at my end..Network was so poor and customer care even dont cares for it.Really , i was tired in contacting the members of it.They dont take evennormal responsibility for complaint.Also please dont recharge an amount of Rs999, its merely waste thing of money & time..Please dont take any New MTS connection for godsakee…
Sir,
My MTS Number was permanently disconnected as the documents that
submitted was insufficient. I m staying on rental basic at
Goregaon, even knowing it an executive named (Mr Tahir Sakarwala :
9167195045) forced me for purchase the device. So I took the device
and submit the docs (PAN Card, lease and license agreement and photo)
of proof at that time, but got information that these are
insufficient. When I arrange all the necessary docs and tried to
submit again then executive told the number is permanently
disconnected.
So Request you top lease help me and tell how I can get my number activated
Kindly revert it
Srikant Panda
MTS NUMBER: 9146349038
ESN: 0D87A193
Sir,
My MTS Number was permanently disconnected due to documents that
submitted was insufficient. I m staying on rental basic at
Goregaon, even knowing it an executive named forced me for purchase the device. So I took the device and submit the docs (PAN Card, lease and license agreement and photo)
of proof at that time, but got information that these are
insufficient. When I arrange all the necessary docs and tried to
submit again then executive told the number is permanently
disconnected.
So Request you top lease help me and tell how I can get my number activated
Please Help me………………..
Srikant Panda
MTS NUMBER: 9146349038
ESN: 0D87A193
**READ CAREFULLY**
Hi All,
Hop you are doing well.
This is Ravi Keshri (9871646532) and presently I am working for Samsung India at Noida. I have checked that you guys are having so many problems with you services provided by their providers. I have a great solution for that in your budget. I have several new connection of top telecom service provider for best internet connection, 64 bit SIM for best sound quality, more then 1000 contacts you can save. And I will also provide you Samsung Phones of any model on dealer price with bill.I will appreciate if you call me at 9871646532 for more information.
Well i Dont know about customer care…
but i am well experianced with the retailer help care….
The great service provided for the retailer,,,
There is a special 24 hour help line 1200 + mail id.. for the benifits of retailer,,,
partnercare.mum@mtsindia.in is great help provided for the retailers, Distributors, and Other Channel Partners…
So i would like to thank sir Lalitkumar Pandey,
who operates this partnercare.mum@mtsindia.in
He helps us with a online solution on 9146100438 and also on partnercare.mum@mtsindia.in ,
I and my team had many problems regarding the FRC, Activation, and many related problmes…. but all my problems were given a top priority and were solved at the earliest… by Sir Lalitkumar Pandey… on retailer help desk..
So i Truely Appretiate the work of our Retailer Help Desk..
and i hope that Lalit Sir, will continue his hard work, and will be ready to solve the problems of the Retailers,,
Truely MTS is a First company which provide online help other than customer care,
Bansari Mehta, Lalitkumar Pandey. are available any time for our help,,
Truely I and my Team Appretiate the work of MTS and Team,
And hope that this will continue,, in future also
Thank You,
Hemant Patil.
9224112313
WRONG MAIN ACCOUNT DEDUCTION OF Rs. 294/-
I m purchased mblaze on 10th December, 2009 and i am recharge it with Rs.299/- which is top-up balance of Main Account balance .. I use it 1 month … and the 10th of January my plan (i.e. mblaze15 — 15gb free for 30 days) is over and I m using just Rs.5/- from main account… then I will recharge it with “mblaze night”(Free usage in Night wroth 10 gb) on 12 January,2010 at 8’o clock in the evening.. At this time i check my Main Account Balance is Rs.294. and Data balance is 10.2 Gb.. and i m just check it on 13 January 2010, it will show Rs. 0…
I call the customer care …..
they says that it will deducting for usage of 147mb on 13 January 2010, at morning 11’o clock..
But at this time I m in the R.T.O. office and i carry the MBLAZE modem with me….
I m just saying that deduction is made by the MBLAZE… So i m not sure that MTS is more reliable…. I m very lucky that i m using a prepaid broadband connection ,,, otherwise it will deducting so many amount in my account….
MTS-MBLAZE is not reliable……….
Hemant Prajapat
Jodhpur, Rajasthan….
+91-94131-64787