Godrej Air Conditioners Customer Service number
Godrej AirConditioners
Godrej Air Conditioners Customer Service number – The customers can refer the Godrej Air Conditioners Customer Service number mentioned below and make use of the services offered by the Godrej Air Conditioners Customer care.
Godrej Air Conditioners Customer Service number : +91-22-6796 5656 / 5959 , +91-22-2518 8010 / 2518 8020 / 2518 8030
Godrej Air Conditioners Customer Service Email id : info@godrej.com
Godrej Air Conditioners Customer Service Fax number : +91-22-2518 8074
For more information about godrej air conditioner price and other details , visit the Godrej Website
From Godrej Customer Care Team -
We have seen your complaints. We apologize for all the delay occurred in the past, but we’re surely around now 
We are now online to take all your feedback into consideration.
If any more Queries kindly contact us at smartcare@godrej.com or call us on 1800-209-5511.
Regards,
Godrej Appliances Team
Facebook – http://www.facebook.com/GodrejAppliances
Twitter – http://twitter.com/GodrejAppliance
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Dear Sir
Your advertisement shows that you give service within 24 hours. But now one full month has gone after complaint. What to DO!!!!!!!!!!
I have purchased a split air conditioner on June 2009 and now it is time for free servicing once at least. I am calling and booking the complaint to your executives in delhi and noida. They promised me to do it before Saturday because we have leave only on Saturday and Sunday and now 3 Saturdays has gone but no one has come.
My latest complaint number is 233263 and he has promised to come on April 2nd 2010 since I have leave on that day
dear sir i have purchase one window AC (1.75 ton) in Oct,2008. it is time now fro free service at least once. i am calling ur executive on phone in delhi or noida but no response i have received yet. i think it is ur compny responsibilitiy to make sure that their customer dont truble after purchasing ur brand.
Dear Godrej,
I am terribly upset with the AC working condition of my 1.5 ton split – i have bought the ac 2 years before and i am continuously facing problems with my cooling system – every time i complaint some one comes says there is leaking , they fill the gas .works fines for one month ,again the same problem. No one couldn’t identify exact leaking of AC coolant. I am located in AP , Hyderabad …i am expecting a quick reply ——i hope this will help me other wise i have to change my AC immediately and will leave a very bad reputation for Godrej.
Regards
Sriram
Dear Godrej,
I purchase Godrej make AC -1.5 ton split – i have bought the ac 2 years before from kamareddy [ A.P. ] & I shifted to Nalgonda in A.P. also for reinstallation .
I am expecting a quick reply ferom your end.
Regards
Basanta
Pls Cl me for servicing
Dear sir I am the proud owner of godrej 1.5 ton split AC which i have the annual maintainance contract from IMAGE ENGINEERING,hyderabad , The whole year passed till now NO service has given to me…
When i am calling to the office since last five days the lady there giving false timings for which I have to come home leaving all the work and wait for the Technician but in vain.
This year I need Another AC but definitely I will not go for GODREJ,coz service is very very poor or SAY BAD SERVICE.
I hope godrej will doesnt want to bring bad name.
Azhar.
Goerej ac r the most wast product of the world will never ref 2 any 1 2 buy this hope less brand ac
dear please
dear sir, i made a compaint agaist servicing of my split a/c my complaint no is 562647
no one has attend to the complaint please do it immediatly as is hard summer unable
protect the children from heavy sun S Y A M
hi sir,
am live in ludhiana city i have purchase gordej ac before 7 months i like to service to my ac but your dealer in ludhiana not answering me many time am saying to your dealer but they ignore i dont know your costumer care number thanks
Dear sir I am the proud owner of godrej 1.5 ton split AC which i have the annual maintainance to your dealer, The whole year passed till now NO service has given to me…
When i am calling to the dealer since last 3 weeks the man there giving false timings for which I have to come home leaving all the work and wait for the Technician but in vain.
This year I need Another AC but definitely I will not go for GODREJ,coz service is very very poor or SAY BAD SERVICE.
I hope godrej will doesnt want to bring bad name.
I Have purchased a window ac 1.5 ton .it is time for it service but no one is responding to us .i have dialed the service no several times asked the dealer but nothing is happening .
I bought an ac of godrej last year on 2 May 09. During purchase I was told that 03 Nos. of free servicing will be provided. Accordingly I had placed my service request on your customer care help line on 22 Feb (Service call no. 227436), 03 Apr (Service call no. 235387) and finally again on 18 Apr (Service call no. 240757).
Till date my request have not yet been attended to. My attempts to contact your customer care personnel is also futile as every time I try I hear that all the customer care executive are busy attending other customer.
I request you to send your technician as soon as possible. An early action will be appreciated
Partha Jyoti Gayan
M-33 (WZ-177) 2nd Floor
Hari Nagar, New Delhi
i have misplaced the purchase bill. i had purchased 1.5 ton AC on 10.6.10. can the company confirm and issue a duplicate bill.
the warranty of compressor is 5 years but we have to pay for flling gas. if the compressor is defective then why should we pay for gas. can you change compressor without gas filling so company should bear the gas filling charges too as it is due to defective compressor the gas has to be filled again.
this is cheating on consumer
correction. bill date is 10.6.2008 not 2010
Dear Sir/Ma’am,
This is regarding my unpleasant experience with your service support team yesterday. I am the owner of 2 split Godrej ACs which i purchased last July from SATLEJ ENTERPRISES SEC 35 C CHANDIGARH vide invoice no 1441 dated 5th july,2009. All the 3 free services that were promised at the time of purchase haven’t been delivered in spite of my repeated requests since October last year. Even yesterday your service delivery staff failed to report at my residence at the time that was decided this Monday. After waiting for them for more than 2 hours when i called your manager Mr Harbaksh, @. 92164-11881, he not only disconnected my call twice but also talked to me in non-parliamentary and filthy language. He kept asking for the complaint number via which I had lodged the complaints instead of listening to my grievances.
I had a chat with your executive Mr Grijesh Tiwari @ toll free number 1800-225511. I have explained my position to him. He assured that his senior would call me on my mobile no to resolve the issue but till this time no one has called to know the details. Hats off to your customer care service. Probably you need to invest the expenditure incurring on this project to teach your field staff how to behave with customers and how to improve after sale service. I am really repenting my decision to purchase your product and even more for my friend Dr. Rajeshwar who bought this product on my recommendations.
I am sending this mail requesting you to take the necessary action. I am deeply disappointed by Godrej’s service. Your company has failed to keep its promise of high customer satisfaction.
Thanking you.
Yours Sincerely,
Dr G Verma
Deputy Medical Superintendent
Goverment Multispeciality Hospital, Sector 16
Chandigarh.
9779088045 9781582907
Dear Sir/Ma’am,
This is regarding my unpleasant experience with your service support team yesterday. I am the owner of 2 split Godrej ACs which i purchased last July from SATLEJ ENTERPRISES SEC 35 C CHANDIGARH vide invoice no 1441 dated 5th july,2009. All the 3 free services that were promised at the time of purchase haven’t been delivered in spite of my repeated requests since October last year. Even yesterday your service delivery staff failed to report at my residence at the time that was decided this Monday. After waiting for them for more than 2 hours when i called your manager Mr Harbaksh, @. 92164-11881, he not only disconnected my call twice but also talked to me in non-parliamentary and filthy language. He kept asking for the complaint number via which I had lodged the complaints instead of listening to my grievances.
I had a chat with your executive Mr Grijesh Tiwari @ toll free number 1800-225511. I have explained my position to him. He assured that his senior would call me on my mobile no to resolve the issue but till this time no one has called to know the details. Hats off to your customer care service. Probably you need to invest the expenditure incurring on this project to teach your field staff how to behave with customers and how to improve after sale service. I am really repenting my decision to purchase your product and even more for my friend Dr. Rajeshwar who bought this product on my recommendations.
I am sending this mail requesting you to take the necessary action. I am deeply disappointed by Godrej’s service. Your company has failed to keep its promise of high customer satisfaction.
Thanking you.
Yours Sincerely,
Dr G Verma
Deputy Medical Superintendent
Goverment Multispeciality Hospital, Sector 16
Chandigarh.
9779088045 9781582907
new nos. 18002095511
186030002030
for pune-020 66255000
godrej is another name of a nightmare. 10 days and no solution in sight. sales exec asking for complaint no. repeatedly but doing nothing. local run on the mill mechanics engaged as authorised service engineers. call center is a eye wash of SMSs and 6 digit complaint nos. SMS will be replied soon, they promise but it takes over 36 hours to find out the problem. free servicing???? are you from Mars ?? in India they are doing favour by selling you the ACs and TVs. i have made 22 calls in last three days to M/s Godrej. in return they have called twice. now today a Mr Prasanna ( don’t go by the name) from Pune office under pressure from (probably his senior) a Mr Rajan from Mumbai office whom i had called (10th call of the day) has promised to call me 5 times a day till my 2 split ACs are set right. wish me luck. i won’t even by a Rs 10 godrej lock now. actually by the way they should have stuck to locks and almirahs, ACs are too high tech for them. will someone pass this on to the….BOSS.
Date: 07-05-2010
We bought godrej AC on 15-4-2007. In our house all the house hold appliances are SAMAUNG (TV, DVD, FRIDGE, CELL PHONE and MICROOVEN) .we don’t find any problem with the SAMAUNG products. We bought TV on august 2005.we had met with problems only two time so far. On call, the problem was immediately attended and rectified within 24 hours. But in your case, we had AC remote problem pretaining for more than 6 months. We made several calls to your customer service, nothing changed. Customer care executive referred meto nearest service center in perambur, GK air con, perambur. We made several calls to GK air con they just say remote stock is not available. They had being saying this for past 3 months. This GK air con is located next to our street; even then they are not solving the problem. We fed up, again we made call to customer service center, they referred crystal air system kodambakkam. The same thing happened with crystal air system too. In the mean while, my brother wanted to buy AC & asked for the suggestion. We said that product is very good but the worrying factor is poor customer service. So he purchased SAMAUNG AC.
After all these ,on 29-4-2010 we once again made complaint to customer service, my complaint no is 414174, we spoke to three of your executives namely kalai,Basudin and murali. Each time we make call they simply say the problem will be attended with in 48 hours, but nothing changed till today.
Treat this letter urgent and take immediate action . What ever action has been taken need to be informed to us. My mobile no 9445046949,9444388142 MANJU.
If same problem persists even after this letter, we will go to consumer court.
Date: 07-05-2010
We bought godrej AC on 15-4-2007. In our house all the house hold appliances are SAMAUNG (TV, DVD, FRIDGE, CELL PHONE and MICROOVEN) .we don’t find any problem with the SAMAUNG products. We bought TV on august 2005.we had met with problems only two time so far. On call, the problem was immediately attended and rectified within 24 hours. But in your case, we had AC remote problem pretaining for more than 6 months. We made several calls to your customer service, nothing changed. Customer care executive referred meto nearest service center in perambur, GK air con, perambur. We made several calls to GK air con they just say remote stock is not available. They had being saying this for past 3 months. This GK air con is located next to our street; even then they are not solving the problem. We fed up, again we made call to customer service center, they referred crystal air system kodambakkam. The same thing happened with crystal air system too. In the mean while, my brother wanted to buy AC & asked for the suggestion. We said that product is very good but the worrying factor is poor customer service. So he purchased SAMAUNG AC.
After all these ,on 29-4-2010 we once again made complaint to customer service, my complaint no is 414174, we spoke to three of your executives namely kalai,Basudin and murali. Each time we make call they simply say the problem will be attended with in 48 hours, but nothing changed till today.
Treat this letter urgent and take immediate action . What ever action has been taken need to be informed to us. My mobile no 9445046949,9444388142 MANJU.
If same problem persists even after this letter, we will go to consumer court.
manju
9445046949
Sir,
I have bought a A/C at chennai in the year 2008. I am transferred to kallakuruchi
After fixing my a/c. in kallakuruchi it was working fine for a week. then suddenly the chillness not comming from the A/C. I informed to the customer care (Complaint NO.516855) for 4 days no one is come. I contacted again the custoer care officer they given their pondicheery service centre no. The pondicherry person informed us we are not giving service these areas. Again i contacted customer care, the sr.officer of the customer care through conference call insisting the pondicherry office to attend the problem tomorrow itself. Surprisingly they came around 9 pm on the same day and they directly see the sl.no of the a/c and informex me to the gas of the a/c is gone. so you fill it on your own arrangement. I am surprised how an engineer said even he is not cheking any thing in the a/c. and straightaway said gas is gone. I already registered the complaint is chillness is not comming. and also he demanded Rs.450/- for inspection charge. He also instruct me here after you arrange freelance engineers for this we have not giving any service for this area. I refused to give Rs.450/- because he not even touch the a/c’s body. I have the following questions.
01. If the godrej company is not willing to give the service apart from the towns they intimate us when we purchased.
02. How a godrej service engineer also daringly tell we are not give service.
03. How they informed us without touching the a/c unit (Within 30 seconds) the gas has gone.
04. if some thing happend apart from this they take the responsibility
05. Finally i came to a conlusion that , we are the fools. because we are purchasing godreh product
regards
R.RAMPRASATH
I have brought a Window AC 1.5 T.No.(G06D006915) from M/s. JaiswalElectronic,Katra, Allahabad(U..P.)on23/03/2007 Bill No.6097..it was working fine for a week. then suddenly the chillness not comming from the A/C. I informed to the customer care.i find morning your local Surprisingly they came and informex me to the gas of the a/c is gone. so gas have to fill it he did and he demand for same. i had pay Rs.1800/-.after 5-6 days same thing happen gas of the a/c is gone. so you fill it on your own arrangement.I am surprised how an engineer said even registered the complaint is chillness is not comming.actualy this compressure is not working properly.please tell me what to do
last year i had sent a mail to your coustermer care than your local man just called up and said don’t worry right now v r very bussy give me some time but he didn’t turn up yet.
Dear Godrej,
I am cheated by godrej on service of my 1.0 ton ac split, i have bought the ac 10 month back, i complaint to customer care 1 month back. till now it is not completed.
very very worst service. godrej @ cheating.
so no cusomers dont by the godrej products.
my complaint no:414788
kindly take action if possible
I am from Hisar (Haryana) and i made a big mistake as i purchased godrej window ac last year on dated 20-04-09 from Dhuria Enterprises Red Square Market Hisar, who is as worst as the ac of godrej. My ac is not working properly and is frequently making cut-offs due to which cooling not coming and also i made a lots of complaints to local authorised godrej complaint center hisar (Ph No. 01662-228571) and also to the Dhuria Enterprises,but all goes in vain.So i am here to tell everyone that dont buy any godrej ac or any godrej product in your whole life…and if still prepared to buy these products than be ready for life time sufferings…. I will suggest this company to change their name from GODREJ to GO..DRAIN… And if any of the company’s executives want to make contact with me to resolve my complaint than my contact no. is 09416165599.
I am terribly upset with the call centre/service engineers of your AC.I had purchased AC 1.5 tonn capacity in Mach 2010.I have been cheated by providing wrong remote control instruments.Since then I have complained to your call centre repeatedly,always I get sterio type reply “your complaint shall be attended within 24 hrs. but it is deeply regretted that always the complaint is closed without attending.Pl tell what to do in such a scenario.I am expecting a quick reply ——I hope this will help me other wise I have to change my AC immediately and will leave a very bad reputation for Godrej.
Regards
Vijai kumar Mittal
H-201,Sagar Sadan,
113 I P Extn,Delhi 110092
Mob 93502621250
please arrange to repair our ac before we take any legal action
To the executive of godrej appliances,
sir/madam, i hav bought a 1 ton split ac of godrej on 12/04/2010. but within a month it is showing a problem. its cooling effect have been going low day by day. now from last 2 days there is no cooling effect. i have complaint to godrej technicians. but yet they have not came to solve the problem. we customers are paying a bulk amount off price to buy your product, as you promise to give a better care. but unfortunately we face a lot of of after buying your product. i am very upset with the performance of your product, as my ac is just a month old. thereby, i kindly request to solve my problem and i hope that i should not face this problem in future. thanks
This mail is written in intention to escalate the poor service from the Godrej team for the customers.As you aware “Customers are the Main Assets of the Organization” . but i feel Godrej has failed to capitalize on it.
Actually i purchased an Air conditioner in last year. I.e on (13th May 2009).It was informed to me and my teams that Godrej will provide three free services during 1 year. But unfortunately no body from Godrej service team has contacted for service. Even i called the customer support several times ans ask for the service. Each time i am getting the response that a service person will be sent on next 2 days . But still now , nobody was arrived in my home to do the service.
Especially for the Last 2 months, i have called more than 25 times to the customer care centre and even beg them for service. But service reflects same. Each time every person is giving commitments and no response was still now happened.
Last week i really got shocked from the information given by the Customer care executive. He informed that it was recorded in the system that “Service person has contacted me and i told that i dont want service “. I feel even mad also wont deny for the free service
The latest Customer Care Complaint number and Date is also registered as follows Compliant No : 415505 Booked on May 7th.
For every thing, there is a limit. I feel this is the time to escalate to some person who is higher position to look over this and react . I feel since you been in National head position, you words will have more power and you will know more about the pain and value of each customer.
Hence pls help us out over the issue and made some arrangement to help us out
Moral : Distant water wont wipe off the immediate thirsty
sir,
Am here to tell you about the bad conditions of my a.c. i bought it around march,2009
and it is not working properly…. and it was serviced 2 times…but asusual every day it troubles me… i want it to be worked properly for the purpose it serves….
kindly response it back….
Dear,
sir/mam,
I hav a gogrej window AC which is not colling at all. And i made a request for survice since last one month back and till now regullar but no one is comming for the survice. they ar telling me daily they will send some one but they have not yet send any persone till date. kindley look into it. as soon as possible. other wise if survice is soo poor then why any one will buy godrej?
My complain no- 247294 dated 18/5/2010
second com no- 255414 dated 22/6/2010
Dr. Sachita yadav
9811658051
A-9, Raghuveer enclave ,
Najafgarh, Delhi- 43
Dear Sir/Madam
I have a Gogrej Split AC which is not colling at all. And i made a request for survice since last one week back and till now but no one is comming for the survice. they are telling me daily they will send some one but they have not yet send any persone till date. kindley look into it. as soon as possible. other wise if survice is soo poor then why any one will buy godrej?
My complain no- 307644 dated 25/6/2010
second com no- 307898 dated 03/6/2010
Mr Vikas Bhiduri
9990000558
5K/105, 4-5 Chowk,
Faridabad, Haryana
Dear Godrej Team,
Very poor service & ask my why?
any person from Customer care -Godrej call me for fedback of your poor product & ask why?
Complant is still Open from my side & the customer care messaged me that your complant is closed.
failed to serve your customers???
Mr.Raj H M
Mobile:-09986236093
Bangalore
I am terribly upset with the AC working condition of my 1.5 ton split – i have bought the ac 2 years before and i am continuously facing problems with Drainage system …
Problem:- Water coming from indoor system from inside where water tray is fitted …
They visit many of times…
First visit : – Technician Said you need Cleaning of blower and of Indoor System..
Pay :- 400 Rs.done all cleaning (Still the same problem)
Second visit : – Another Technician comes and said there is a deficiency of Gas you
have to recharge it..
Pay:- 500 Rs not given( Confirm first for few days ). But again same problem.
Third visit : – Same Technician comes and did setting in all indoor system for 3-4
times..(Open ,close many times)
Pay:- Nothing ( still the same problem ). Can’t Believe they are technician??
Fourth visit : – Same Technician comes and said there is a leakage we have to repair it.
they come open compressor body and repair something.
Pay:- 2000 Rs ( still the same problem ). Is this a method of godrej service
center to rob a customer..
At Last they say we will again send someone to repair it…God know now how much i have to pay for my problem…and how many days it take too…
Is Godrej is so Small and Bad Company…
No one couldn’t identify exact problem of AC. I am located in BHILWARA , Rajasthan …i am expecting a quick reply ——i hope this will help me other wise i have to change my AC immediately and take a serious action against company and service center and will leave a very bad reputation for Godrej.
Regards
Anuj Mansinghka
Bhilwara
9887480755
Godrej Shop- Sales India, Bhilwara (Raj.)
Sevice Center- Raheja Service center, Bhilwara (Raj.)
Iam fedup with the service of Godrej AC in spite of repeated reminder/ phone they are not responding. The compressor of AC not working they are not replacing the same inspite of same is within guarantee.
THE CUSTOMERCARE is very poor. they should close this deptt.
n k ahuja
9582811911
Hallo good morning,
Myself Mohanan from trivandrum.I purchased 3 air conditioners from Lekshmi Agenceies Trivandrum on 15th May 2010. And at the time of installation one was not working I got the replacement for that. Within 20 days the remaining 2 are not working. I called your call center on June 6 and registered the complaint (Reg ID # 463369).Thanx god within 18 days one of your engineer came and took away the boards of the 2 AC’s. Afterwords no response and I went the service center on July 2 and enquired. On July 5 they return it and fixed one of them. But the other one is still in the service center (total 40 days). Really this is a good service(nonsence). Are you thinking that those who are buying your products are foolish???? If I will not get it back within soon I will rase complaint in consumer court against the company and I need to get compensation for that also.
And one good thing that Your service center in Kerala is the worst service centers in world. And the managers are the most stupid persons.
Because I tried to contact one of them in Ernakulam Kerala. And I think that they are simply siitting in front of the not working AC’s of GODREJ.
And I forget to appreciate the call center because they know only one sentence “Hallow sir we will attend your call within 24 hours and thank you for calling Godrej”. And am happy to not getting service within 960 hours.
And please develop tea powder also because everybody can simply sit and take tea . But dont forget to to buy a good brand AC.
k jyjoiu79iuy9ikkk
–
Thanks you very much,
Mohanan (9447127358 , 9447430196).
wow!!! glad to see I am not the only one to kick the products of godrej. This may be a largest company in home products (claimed by godrej itself). I purchased a Godrej window AC from some Deepak Agencies in Ajmer. He took al the payment assuring free installation. He promised to install before 10 am next day. I called him at 12 pm and he said we forgot to install your product and we will send some one to install it. Nobdy came till 3 when called them again asked them to take their product back they said we didn’t sell any product to you and you make your own arrangements to get it installed. After so many requests they send someone who didn’t belong to their company. He also said that if godrej can’t provide the service why they sell product. Now the picture of godrej was clear to me. Now after 2 months someone came to me asking if you have any godrej product. I m cursing the day I purchased godrej ac. I lodged a complaint that I am facing noice problem and also water logging is there in the ac. Today two guys came to me an when I told them about the problem they started laughing. Now thay are saying that the ac is not properly installed. YOU HAVE TO PAY AGAIN TO GET IT PROPERLY INSTALLED. What a ****ing company I m dealing with. If these guys fail to install it properly then pay again to get it reinstalled. Nice way of fooling customers. KEEP UP THE GOOD WORK. Godrej shall outsource their service inquiries to LG or SAMSUNG
dear godrej,
i ave purchased a split ac on 31.5.10 and facinf problem from the very first day.presently i have regd.a complaint fron 4th july at your call centre reg. non-functioning of the swing motor which your service engineer has taken but has not replaced till now . he told that the spare part is not available . what a strange the largest indian company is saying that one spare part is not available with it sdince last 17 days. further, i am still waiting for a reply i have failed you some 3-4 days back. very good response you are doing to your customer. thank you
Dear Sir,
I am the (proud!!!) owner of godrej 1.2 ton Window AC and 30 L microwave, which was bought from Vijay Sales at Goregaon. It was promised that there would be three free services for the AC for which the person would be arriving after giving a call.
The whole year has passed by and I did’nt find ANY SERVICE given to my AC.…
Whenever enquired, the call center informed that they would give a call and come in the next week. It went on….
In the second week of 17 Jul 10, I called up call center again to give a complaint for Godrej Microwave and also for AC together, for which a complaint number was provided and said, within two days the complaint would be addressed for both of them. It was made clear to the call center assistant that the AC is out of warranty and as the free services were not provided for the AC, it requires to be done free of cost. He spoke to a senior person there and agreed.
In the last week although Godrej resolved by Microwave problem by charging aroung Rs 1800(~1500 trnfr + 350 service chrgs) for the microwave of 7000 odd microwave! (which is less than 2 years old) on Saturday. However my AC problem was still not resolved.
I called up the call center, asking for the reason. To my surprise, it was understood from the new call center person Mr Abdul that, in the last call(682451), they have not mentioned anything about my AC call at all.
Again I asked him to lodge a new call(640187) only for AC. Again it was made clear during the call itself about the difficulties of me not getting the free service. He agreed to send me a person today without fail and provide the free service.
To my surprise, although I got a call from the service center this time, but I have been asked to pay for the service which they are likely to provide.
I am really surprised to see how would Godrej survive if their Service TO THE CUSTOMERS is going to be such PATHETIC state and IRRITATING to the customer.
I hope Godrej as a company would not want customer’s to move away, due ther poor service. Hoping a resoultion fast for the problem mentioned above
regards
Sanjay
Dear Sir,Madam…. I purchased a 1.6 ton window a.c. on 02/04/2008 under invoice no.104 worth Rs17000/only from a godrej dealer M/S JAIN TRADERS sagar complex, near Roadways Bus Stand, G.T.Road, Etah (U.P.) 207001. My a.c. is not working since 1.5 month I personaly made several complaints to local godrej dealer & service centre, but no satisfactory reply. On 11/08/2010 I made complaint on service call no.18002095511, I was told that some of your service man will approach me with in 24 hrs but again no result till now & complaint no.180229 was provided to me. So please take some necesarry action immediately as your policy is bounding me to proceed a legal action in appropiate court against your co. & you will be liable for the results……………………………..SANJAY GUPTA A.V. TRADERS P.O.ROAD ETAH (U.P.) 207001
Dear Sir,
I request that this be shown to Mr Godrej …. would like his reaction !!!
I regret to say my recent experiecnce with Godrej……. is absolutely reached its nadir point.
The implements are not as excellent both in service and sturdy machines as they were in 1980s.
I bought two split ac s and they are not as excellent as the other company ac I have also bought a year later.
With the Godrej acs…….. I have spent plenty of money………all for services rendered to have the ac working.
I had to repair the wall and on 22nd December 2009 , called your representative, Mr. Asif, to remove the split ac off the wall. In January, I called Mr. Asif to fix the ac back. Complaint No.291661. He had to refill gas for which I paid and the ac was fixed. Being winter months I did not use the ac so did not know that the ac was not working. In March, April, and May I called and got no response. In June, I made sure I had the Complaint No.236318. The Godrej Aditya services attended on 27th June, 2010, took a further amount Rs.2100/=to refill gas (which was already paid for earlier) and a visiting charge of Rs.450/=. Even after this the ac did not work……… again I called the service number. Finally on 12th July, , and a complaint No.259211, and a bevy of calls thereafter on every alternate day…….a month later…….I get an sms stating that job No.259211 has been completed. I then called on 27th July, 2010, spoke with Pradeep and then Deepak… who promised to get the work done……..another refill of gas but this time they did NOT ask for any payment. The complaint No. had been changed to 261799. No immediate action when I complained using the old job number.
I now spoke to Pankaj on the 16th August, and was given another number 264815.
Today some representatives arrived asking for visiting charges of Rs.50/= plus after refixing and refilling gas a further charge to be paid to me. I think Godrej feels that it could con its consumers ….but I am not going to let this company take me for a ride. These representative just walked and diagnosed the problem that I had complained about and expected me to pay them for walking through my house.!!!!!!
If their service is at fault and the job not done, Im sure some action must be taken to ensure the satisfaction of the consumer after paying in full for the services rendered.
I always thought Godrej was an honest organisation. Always boasted of Godrej appliances and the service thereafter. But now …… NEVER.
Mr. Godrej, you must retain your old values ……..
Alas, can something be done…….. so that I do NOT pay so much……..I have shifted my alliances to other companies with regard to refridgerators……….the Pentacool was a bad experience.
Now it is the ACs……… what next ?????????
Do something to gain the confidence of the consumer.
Please get your staff to work honestly….. and get my problem sorted out.
Thanking you
Your unsatisfied customer
Mrs. Patricia Pamela Bhole
+9818282319
E-46, Second Floor
Greater Kailash Enclave Part 1
NEW DELHI – 110048.
I have submitted a complaint of air conditioner Remote on 11/06/2010. they are telling me daily they will send the remote but they have not yet send any person till date. do the needful asap. other wise if survice is soo poor then why any one will buy godrej?
complaintno…..307185
Ravinder
moti mandi israna
panipat-132103
9315363793
I have purchase split A.C. of Godrej company from vijay sale, Kalyan in 2009. it was working for some time. however the timer / electronic moniter is not working properly. Therefore, the complaint was made in the month of may,2010. Accordingly service engneer has visited the spot and promise to replace the same with in a month. In this context , I repeatedly complaint with Godrej customer Service center of Mumbai.They said that the timer / electronic moniter is not yet available. How it is possible ? Godrej company is situated in Mumbai it self and production is continued. I hope necessary action will be taken up early as possible by the concerned authorities.
Jagannath S. Kokade
D-7/104
Bhima Lokgram co.op.hsg soc.
Kalyan -East dist Thane
Dear sir, madam,
I purchased an 1.5 ton window AC in April 2010. there are 3 services due. I lodged a complaint for servicing the ac on 17.9.2010 (complaint number 267578). after my repeated conversation on your customer care number 1800225511). Nobody from Godrej company visited to my house to check the ac. After that I WAS SOCKED TO TO GOT A MESSAGE from customer care stating that “your service call 267578 is completed. THANK YOU for ur payment of Rs. NIL to our auth. Service provider, ref godrej helpline number 180020955511″.
After that I talked to customer care number again on 29.9.2010 they give me another complaint number 268929. BUT unfortunately till today i.e. 5.10.2010 nobody has visited to service the AC. Please look into the matter and oblize.
with regards,
I am highly highly dissatisfied with Godrej AC. I have purchased for 1.5 tones for a small room, still never get proper cooling in last 7 months. Even after 10 repairs from company, ever time they say there senior will come, and nothing happened. My AC is still as it was “useless” no cooling.
A bad machine, backed with poor service and worst customer care response.
Simant Mukund – Ahmedabad.
Dear sir,
We have 2.0 split air conditoner purchase in dec2009 ,we are very superise about your service at time of sale you are commited a good point about ac but when it service time no body are bother to give good service even if your call center guy don’t have manners how to talk to customer , we are also in service industry but we know our reseponsibility if tthis type of service will give godrej then nobody will buy godrej product even if will suggest not to buy godrej product & publish in new paper
requesting for newly released product of godrej compay
Dear Customers,
We have seen your complaints. We apologize for all the delay occurred in the past, but we’re surely around now
We are now online to take all your feedback into consideration.
If any more Queries kindly contact us at smartcare@godrej.com or call us on 1800-209-5511.
Regards,
Godrej Appliances Team
Facebook – http://www.facebook.com/GodrejAppliances
Twitter – http://twitter.com/GodrejAppliance
Dear Sir / Madam
A split A.C. of Godrej company was purchased in April, 2009. In the first year, the dues services was provided by the company. Thereafter, the service contract was made with ” GODREJ SMART CARE ” for the period of 4 Years w.e.f 15/04/2010. However, the Mandatory service has not yet given by the company even registering complaint No.611328 on 03/04/2011. The service should be provide immidiately without expecting reminder from us. I also hope that the regular services will be provided by the concerned authorities in future also.
J. S. Kokade
D-7/104
Bhima Lokgram Co.op.Hsg Soc.
Kalyan -East dist Thane
Hi Manage Customer Service,
This is to inform you that Godrej has the worst after sales services for their products. I bought this AC last year on April 17th, I was really happy because this is my first AC. It was working absolutely fine in my old house then I got it reinstalled in my new house. After 1 month I started facing problem with its cooling. I have called Vivek’s up so many times but there is no response. Then I visited their customer service center twice but no response. Then I logged a complaint last month Complaint No-443201 satisfaction No-430 which was closed without informing me. Then it was told to me that your AC is under warranty and it will be serviced by Vivek service center technician. But no one came. Last week I did the same mistake to log a complaint with you guys Complaint No-447903 Satisfaction No-765. Again vivek customer center (04430442268) called me and promised to send their technician yesterday. Some one named Raman promised me this and said if you face any problem call me on 9500027629. I called him but there was no-response and no one turned up. Today morning again I received a call from the same number saying “sir this is regarding your complaint” . I thought OK this time may be I am lucky I will get a technician to repair my AC. I asked him to come by 11:00 am. I am writing this mail at 12:30 no one has turned up.
Its a request please take this AC back as I don’t think you can do anything about it.
Kunal Arora
9025151602
oh my god how many complaing costumers for this air conditioner from Godrej! i simply googled and found this phenomenon of dissatisfaction about the [roduct. the feeling is same from kashmir to kanyakumari. well let me also join in the elite club of harassed customers of Godrej. i have purchased an ill-fated AC from their dealer P obul reddy and sons in Tirupati, AP on 24042009 hoping that it id make the summer cool and comfort. but to my horror the unit started giving nightmares to me right from the day of installation and till date the condition hasnt changed a bit. to compound this the service quality is abysmally low and loathsome. the company spends crores of rupees on advertising and cares two whoots for after sales service. finally i hv decided enough is enough and am planning to file a complaint with consumer forum. my sincere advice to all those who are planning to buy a Godrej product pl think again and be ready for some nasty experience.
thank you all
mohan from tirupati
My AC -AW05E03-001879 is under contract vide 0706090237 period 30-06-2009 to 29-06-2013
From Oct 2011 my AC is not working ,we have lodged complaint ,person came checked everything and said Fan motor is not working , i will consult in office and let you know . no revert for next 8-10 days again we have lodged complaint new person came he diagnose the same problem had a talk in office and said we will let u know , after a week when we called the incharge of service centre said you are not under contract , i am not able to see your details etc…. this is really surprising….
after that also that guy does not bother to give a call
Again 3-4 days we called up so he said i will discuss this matter with Godrej customer care and let you know ..
when everything is mentioned in contract why the hell these service centre person let go things i dont understand ..
Bloody i have paid all contract money and now you people dont have time to resolve the issues
Resolve this issue immediately ,
otherwise i will have to go to consumer court