Faber HeatKraft Chimneys Customer Care number
Faber HeatKraft Chimneys
Faber HeatKraft Chimneys Customer Care number is given below for the customers to make use of services provided by Faber HeatKraft Chimneys Customer Care.
Faber HeatKraft Chimneys Toll Free number : 18002093484 / 1800 233 4595
Faber HeatKraft Chimneys Customer Care number : +91 20 26930408 / +91 20 26930720
Faber HeatKraft Chimneys Customer Care Fax number : +91 2026930893
Faber HeatKraft Chimneys Customer Care email : sales@faberheatkraft.org , customercare@faberheatkraft.org
For more information about faber heatkraft chimneys , visit the website : www.faberheatkraft.in
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I have a problem with ignition in the Hob and not able to get this resolved and looking for right contact details and contact person at bangalore
I have a problem in ignition of the hob and not able to reach any contact person at bangalore to resolve. I need a contact person and the number for resolving the issue
we din’t get faber servicemen at bangalore since ayear pls get me the telephone number yelahanka bangalore
What is th epoint of Lifetime Warranty if the customer is made to wait indefinitely?
I bought a Faber Chimney (Mars) in 2006 with Lifetime Warranty (HYD 0832478) and got it installed in October 2007. The Chimney developed some problem in April this year and I lodged a complaint with the service centre at Secunderabad (No. 9136). It took a lot of persuasion to get the technician to take a look at the chimney, which he did on 6 May 2010. He said the motor had to be replaced and promised to get the replacement in 20 days’ time.
After waiting for a month, I started telephoning Faber’s Call centre and their service centre at Hyderabad. Finally, after nearly a week of constant telephoning, the same technician arrived, only to pretend that he had brought the wrong motor! He wanted one more week.
My patience was wearing thin and my kitchen was getting dirtier by the day, I decided to mail my complaint to Faber’s Customer Care Unit. I sent a mail on 3 June and I was promptly informed that my complaint would be attended to that very day itself.
Unfortunately, nothing happened for days and kept calling them and mailing them to remind them about the complaint. The oftener I called, the more callous they grew, often putting my call on hold for several minutes and ignoring my mails.
I want to replace the filters of my chimney model no 2905 . I contacted your dealer in
BTM layout, kitchen world, for replacement one week before so far he could not arrange or
supply the same. kindly give instructions to deliver the 2 nos filter to your service provider.
With regards
ASHOK KUMAR
I have one complaint number 129124 registerd in Delhi Faber call Center for installation of Chimney.Response is very poor.Proper information is not being provided as to when the representative shall visit.
hello
i purchased your product i mean faber chimmeny 900mm suction with glass top 3months back for our modular kichen
but its not suck properly
when make some fish fry in kitchen we can feel the smell in the hall
really it is aheadache for us
very bad
your service is very worst
Too bad customer care. I had never seen such a callous attitude from a group who had a good reputation. It seems Faber doe s not want to grow else they would not have ignored resolving customer issues. I wish senior management take a look and go for a turnaround in ther strategy.
As of the now the situation is too bad and is going for worse. wish good sense dawn on them.
The chimney is broken and despite calling customer care so many times there has been no response at all…. y do u even sell products when u cannot provide after sale service.
Faber Customer Care is the worst. Even to get the technician to check the gas hob takes more than 15 days. Fixing the issues that they only know how much time they will take. Faber Technicians are like GODs whom you’re heard about but difficult to get darshans. People should stop buying Faber products so that these guys become jobless and then only they understand the amount of pain they give to their customers.
Faber after sales service is worst. My Faber chimney is not working since last 4 months and still i am running behind these guys to get it serviced. While selling the product they make lot of promises like life free warranty, …. but when it actually come to providing service they are worst to respond.
What I faced, I don’t want others to face. Plssss do not buy FABER products as they don’t care to respond to customers once their product is sold.
this tollfree number (18002334595) does not work.
The correct number is 1800 209 3484
Dear sir,
We are senior citizens, over 60 years of age. We had gone in december 2010 to Mahavir stores, in Santacruze and purchased a faber Perla energy 60 cm.
our serial no. is Perla energy TW60 G1010039985 . We were informed that it has a life long guarentee/warranty.
Within two months the stainless steel was rusted. we went back to mahavir stores at least eight times before he told us to get in touch with youll. They at Mahavir
stores were very very rude and treated us, elderly people , very badly. it was as if they were doing us a favour and we were not customers. Eventually he told us to get
in touch with Mr Mahinder of Faber.
Your Mr Mahinder of Mumbai, phone no. 9920556407 first heard us out and then once again started saying he is busy, on leave and various other excuses , but till date
we have not got a replacement. Your personal Riyazul Khan, phone no. 8879022215 has visited our house and knows about the whole matter.
Now, could you kindly look into the matter and oblige, or you too would like to make us run around and give us no other option but to go to the consumer court.
do get in touch with the undersigned whenever you have the time
guloo mohan alimchandani
202 samudragupta
greenfields
juhu
mumbai 400049
phone 9820361099 / 9619810189 (mrs. alimchandani) landline 22 26208394
e-mail guloomohan@hotmail .com
regards
and would request to apoligise to my wife
i am bangalore . called customer care for chimney cleaning , the service people response is pathetic . everytime i call them, they say will come tomorrow from one month
Not able to contact any one in chennai. I purchased a Faber Chimney a 15 months back and installed it after 2/3 months and the effective usage of chimney is less than a year. Filter is being cleaned every week with hot water and surf. The motor is not working. No one in the customer care to pick up the call.
Any one to bell the CAT?????
i had purchased a faber make chimney. and the front panel of this chimney is in broken condition. i had complained at local (RANCHI) service center,at CAPITOL HILL HOTEL Main road.My complain no. is 238 dt 26-7-11. INSPITE of several reminders but of no use. Then i lodged complain to toll free no having complain no.1109185144 dt 12-9-11 and complain on their Email address on 10, 12,,14 sept’11 along with fax complain on Fax no.
02026930408 but all futile. now iam unable to understand that where i have been trapped.on toll free no it was told that it is not covered in warranty, on that i had assured to make payment of that. BUT, all in vain.
chhaya shrivastava
Faber card no RNC 0983568 ,19.9.11
sir, ihad lodged my complain oo toll free no with my complain no.1109185144 dt 12-9-11 but till now i am waiting for rectification of my chimney defect.
Pl. look into the matter.
chhaya shrivastava
card no. RNC 0983568
We had contacted the Faber service for the service of my Chimmey.. Little did I know that I had done a blunder buying a Faber product. Inspite of umteen follow up , no person has ever turned up. I think, Faber’s after sales service is the worst in the country.
My Faber Chimney is not working and people from FABER, Jaipur are not ready to give response. Isn’t it surprising. A company of world level doesn’t Have good service support. any way good luck to people using FABER.
correct the toll free number of FABER, it is 1800 209 3484 only.
Sir, I had purchased 3 chimneys (90 cms MARS) , a hob (GB 465 SSP Four Burners) and a Franky NEPTUNE F611 30×20 Micro Finish Steel sink from one of your authorized dealer M/s. M.P. & Sons (HUF), BSK 3rd Stage, Bangalore-85 vide Tax Invoice no. 2072 dated 8th March 2010. The carpenter installed the chimneys, hob and the sink during May 2010 after the building was ready. We occupied the house only during July 2010 and were unaware of the owners manual/warranty card. So we could not send the registration form either immediately after purchase as the same is kept inside the box or after installation as the same were misplaced by the carpenter. We regret for the same. We came to know about the life time warranty only when one of our friend purchased a chimney recently. Will you please let me know as to how I can get the above items serviced and also get the Life time warranty benefit? I shall also try to send a mail.
After reading the comments by the customers of FABER, I am surprised, how a company of that standard can be so ignorant about the customer? Will anything really happen to my comments above? Did I waste my time writing these two comments? The top management at FABER should not ignore the customer. I am sure FABER has not gone bankrupt? Why don’t we change our attitude towards the customer? Its high time I wish some thing really happens at FABER.
Subbarao Ramesh,
Jayanagar, Bangalore.
Phone: 080-26657374
Mob: 09900567374
For god sake please do not purchase any Faber products. Very poor service and will not get any customer care nos. I have been trying to talk to them for the last 6 to 7 months.
This is Vedant Jain from Kolkata, India.
I had taken a yearly contract from faber for my chimney servicing and am really disappointed.
The behavior of the technician is really bad. They barely know how to talk to their customers.
They don’t come up at the right time, instead we have to call them and ask to come and do the service.
Sometimes, when the chimney is a bit more dirty, they directly charge us double the amount that was told.
I had even tried to contact the manager but no attention was paid.
I am really disappointed with this contract and in future I would try to avoid buying FABER products because of the poor service.
VEDANT JAIN
Does Faber have an office in Pune any more ? . We need some spares .
Can anybody help ?
Sam Cherian
scherian.sam@gmail.com
Muscat – Oman
Hi Guys,
Plz note there is change in Faber HeatKraft Chimneys Toll Free number its 18002093484 and not 18002903484.