Sony TV Customer Care Number, Service Centers & Office Addresses

Hello,

Please treat this message as the HIGHEST PRIORITY.

I bought SONY KDL-50W900B in March 2015 for Rs. 1, 00, 000 (1 Lakh Rupees) and honestly, we have hardly used the product for less than 2-3 hrs/day. Having contacted the customer service in May 2018 I was told by my nearest Sony Authorized dealer that the Mother Board needs to be replaced and would cost me Rs. 45000 ( Fourth Five Thousand Rupees ) with a warranty of 3 months.

Below are my questions:
1. Why are your parts so expensive?
2. why are your Sony products not reliable or robust?
3. Why do your Authorized dealers provide me different pricing of motherboards?
4. Why is your customer service so pathetic?

Honestly from the day, I raised the issue with the Sony Support till date I have no resolution. Please understand I have spent big bucks on the product and on top have to go though huge challenges with your product and services.

I WILL NEVER BUY YOUR SONY PRODUCTS EVER.

Please note – From May 2018, I am suffering with my TV and want to share the worst experiences I had with the Sony guys. I am assuming the Sony Heads will approach me and provide me with justice.

How to upgrade the firmware of KLV-32R412C, so that I can have LAN or wireless network driver in it. Very sorry to inform you, that the time of purchase the sales person did not informed me about the absence of Ethernet function in it.
Pls., help.

Hi,
I had purchased a Sony Bravia 43″ KLV-43W7772E model on 22nd Jan 2018. I had a problem with this TV in July 1st week as the TV was not getting switched on. A complaint was lodged and Ur engineer after visiting told the TV wud have to b taken to service centre for repair. The same took 10 days and it was reinstalled. Now after a month I am again facing the same problem as the TV is again not getting switched on. Within 7 months of purchasing a new TV worth 50k odd, if it breaks down twice, I guess it’s not at all expected form a brand like ‘sony’.
I feel cheated and am made to believe the product which I bought was a defective one. Kindly look into the matter and advise unless u want me to be going to consumer court.
Regards
Dr Amit Kumar

Dear Sir/Madam,
we purchased our Sony Bravia Android TV 2 years back. Until now, it was running fine. There was a software update after which youtube and internet stopped working. This software update was sent by Sony and now the service engineer who visited says that Mother Board has to be replaced and it will cost us 13000 Rs. Also he says that it doesnot come under any guarantee. Because this Bug was through Software update and that update was demanded by Sony software, i would request the company to take care and guide us overcome this bug. Our TV model number is KDL 55W800C. Thank you.

Dear Sir/Madam, we are facing problem with our music system which has been given for service on 25th Jun’18 at smart care Sony authorized centre, G1, Apollo Dubai plaza, ground floor, Mahalingapuram main road, Nungambakkam, Chennai.600034.
Job no: J81552676
HCR-AZ5D//CE12, no14335381, serial no 047131
DVD home theatre 5.1 system
The problem is sound output from the system which I become to know that the amplifier at board. Today 2nd Jul’18 I got call from the service centre saying that they unable to service the music system due to unavailability of spares.
I bought this system for around Rs28000 in 10 yrs. back. I loved this system and i am using this as home theatre for my UHD TV. Such a big market player and reputed brand in electronic appliances like Sony should not tell like these answers without responsibility. Sony like companies are very faithful and have good customer centric culture. I surprised that such kind helpless words hearing from the authorized service centre person and improper answers. We are very much upset and i cannot throw my system in to dustbin. Why we go for Sony like brands means thought good service after sales, good caring, believing in quality. Absolutely quality is good. But the service point of view i would like to get good support from your end.
Kinds request you to do the needful. Sort out our issues of unavailability of spares. Request you to make arrangements of spares for recover my system back to good performance.

Thanks and rds.
R.Thangaraj
9841937642
Chennai.600010.

I am from thanjavur. Initially service engineer from sony ( max electronics trichy)replaced board for the cost of around Rs.6500 to rectify the display problem. After two months we are facing the same problem. I sent service request for sony bravia tv several times.still problem is not rectified. Please do the need full.
Moble: 9095997284

The General Manager
Sony India Pvt. Ltd.
A-31,Mohan Cooperative Industrial Estate
Mathura Road
New Delhi-110044

Subject: Complaint for defective Sony LED TV Model KDL-40EX720 IN5 having Serial No.2428743 purchased from your authorized dealer M/s Ashoka International sector-16 Faridabad, Haryana.
Dear Sir:
I would like to submit the following:
1. That on 09/03/2012 I had purchased Sony Colour LED TV, Model KDL-40EX720 INS bearing Serial No. 2428743 from Ashoka International for a sum of 70,000/- installed at my residence at 2498 Sector 16, Faridabad.
2. That since beginning the performance of Sony LED TV was not up to mark as was publicized and assured by you.
3. That you have cheated us by selling substandard LED TV.
4. That subsequently during a very short span of about two and half years, Sony LED TV started producing strips on the screen showing screen display problem.
5. That complaint was lodged with the Sony Service Station and complaint was attended by Service Engineer but unable to resolve the problem.
6. That you have supplied LED TV of inferior quality with manufacturing defects.
7. That it’s really hard to say that Sony brand is becoming down day by day and loosing it’s expectation from the customers.
I therefore request you to look into the problem and rectify the LED TV problem failing which I will be constrained to file Civil Suit and Criminal complaint including complaints with Consumer Forum as well as Social Media etc. against you within a period of seven days from the receipt of this letter.
Hope you will short it out at the earliest.
Thanking you
Yours truly

Nabonita Ghosh
Principal, Lingaya’s Public School
Kanwara, Old Faridabad-Jasana Road, Faridabad
Haryana.
M -9899701920

To,
Managing Director,
Sony India

Dear Sir,

This is regarding our lcd model no-32Bx320. We have bought this lcd on 22nd Jan’2012. Since the warranty overed and a month ago lcd display has gone and we are unable to see any image in lcd. We have contacted the service center and according to technician lcd pamel has broken and we have to spend 10000/-to 12000/- rs for repair the lcd. This is truly unfair as warranty overed and product stopped working.

Kindly look into this matter as soon as possible and work on product replacement.

Cc-Consumer court

Regards,
Naresh Wadhwa
Mob-99999288072
New Delhi

Dear Manager,
Sony,

Subject: Replacement of defected SONY television set

I recently went to Dubai (Date from 2april to 5april) as an annual offsite trip sponsored by my company Abbott health care . I was joined with many of my colleagues for this official trip.

During the visit we went to a Sony shop (Name: JUMBO ELECTRONICS,DEIRA CITY CENTER location in Dubai.

I purchased a Sony Bravia 40” LED television. Along with me many of my colleagues ordered Sony Bravia television, however the shop owner did not had sufficient number to fulfill the order. Hence he proposed to deliver the television at our hotel address: DHOW PALACE

We requested for a demo/ trail of the television, however he insisted that this cannot be done as there is not sufficient number of television available at shop and it will have to be procured from the distributor. However he assured all of us of the quality.

The television was delivered the same day in the night and next day we had to return to India, hence there was no option to check the television if it is in working condition.

Once I got back to India, I unpacked my television and to my surprise when I switched it ON, the picture was not coming. Immediately, the next day I reported the same to the nearest SONY distributor in Faizabad, Uttar Pradesh, India.

He told me that there is some problem in the television set and we need to request for a replacement of the completed set.

I am sending you, my application to replace my television set.

I have confidence that SONY is a big company and is known for its customer service. Though I have had a bad experience with this television set, still I will be satisfied if you can replace this television set as soon as possible.

Thanks for your cooperation.

I have attached all the details of this television set and the scanned copy of the document.

For any further query please call me at the mentioned mobile number: +91-983848611
OR reply back on this mail id: vinodabbottac@gmail.com

Thanks and best regards,
Vinod Pandey,
Marketing Representative
ABBOTT HEALTH CARE
MOBIL NO 9838484611
STORE MANAGER MR RAJINDER SINGH

We havent recd. warranty card for LED TV in TV Box so please look in the matter Cell No. 8806392396

We purchased a sony lcd TV – KLV-32V300A on 18/05/2008 for 65,000 INR and as we were travelling qutie a bit, we actually did not use it much. But now suddenly the TV is dead! on contacting sony service center we are told to change the LCD panel which would cost us another 15000 INR approx. This is seriously ridiculous given we can get a NEW LCD TV adding a little more these days. Also, this brings to us the quality of SONY products which we used to rely on. The lcd tv panel with less use is exhausted within 3 yrs! We think its time we change our loyalty to Sony since last 15 years. It seems the 300 series of LCD TV have a huge defect ratio. somebody from sony should look into it.

I have SONY Barvia, 16” Inch TV with pendrive, If I copy some movie in pendrive and want to watch iam unable to watch the movie. Why is that ?? is pendrive is just for show and to push sales .., can ur executive visit my house and give demo on how to use pendrive.
My mobile number is 9449047381, iam Dileep from Bangalore

The Service of Sony is not only pathetic its horrible. Please I request to you all that never to purchase any product of SONY. they make the customers fool. Suggest all your friends never to purchase any product of Sony.

To
The General Manager,
Sony, India.

Dear Sir/Madam,

This is to bring to your notice that we are very unhappy and deceived with the service provided by your authorised service centre:

Sonus Electronic and Services,
Shop No. 59, Dheeraj Heritage,
SV Road, Santacruz(W),
Mumbai.

Our 32inch Sony Bravia LCD TV (MODEL No. V32A10 costing Rs. 1 Lakh) got slightly pushed by a chair whilst moving and as a result there was a small spot on the left hand side bottom corner of the screen and some red and green lines along the bottom, the rest of the television had a clear picture and was viewable.

We called the above mentioned service centre and the person (Mr Sushil) checked and told us that it would cost around Rs. 9000 plus Rs 700 labour to replace the panel and advised us to use it as it is (which means it was viewable).

Since the HDMI port was also not working, they told us the TV had to be taken to the service centre to check the HDMI port and was clearly mentioned that the panel was only to be replaced if the HDMI was repaired within a few hundred rupees. We were given an estimate of Rs 5000 for replacing the HDMI port, so we decided NOT to get any repairs done at all since we did not want to spend so much money on the repairs (as new 32″ LCD TV’s with warranty are now available for Rs. 15000) and use it as it is, as the picture was still visible.

But when we got the television back from the service centre, the entire screen was blacked out with only a small portion of screen on top working.

We called back the service centre to complain and they totally denied that it was their fault and they could not do anything about it. The service person did not even click a picture of the screen when he came the first time as per your norms, and so nothing could be justified.

Inspite of repeated calls to Mr. Shanbag and Mr.Abdul at the service centre, neither do they come on the line nor do they take any action. They do not even bother to call back after repeated messages are left for them to call back.

We have always believed in SONY as a prestigious brand and buy all SONY Electronic products ONLY, without a second look at the other brands available, and have never needed to approach for any after sales service, however after this experience of the disappointing service we have received from your end, we may now have to consider other brands. Also if no solution is given, we will need to publish this complaint in all Consumer Forums and Newspapers so that other customers are aware that SONY in Mumbai does not beleive in Customer Support.

Kindly take the necessary action and get our TV back in working condition.

Thank You,
Samir Garg (M:9820127458)
Juhu, Mumbai

I have purchased SONY BRAVIA LCD TV on 30-11-2012 from Hyderabad. It is still in warranty but it is already showing problem in display panel. We tried to made numerous call to toll free number 1800-103-7799 but it is getting automatically disconnected. This is very frustrating as I do not know whom and where to contact for rectifying my problem. Please tell us your contact number where we can reach you and tell you what the problem is. Then only, we can expect a urgent resolution to our problem.

Sir

I have a Sony LCD Bravia 42″ TV. There was some problem with the TV and I called your Sony Service centres in Jaipur. There was no response from the first number 2220606. At the second number 2609690 there was this girl who was outrightly rude and refused to listen to my complaint. She kept repeating “call the toll free number”. I asked her to give me the phone number of the Sony dealer at Tonk Road and she replied “find it from the bill”. This is absolutely shameful and if such is the attitude of your service centres you better close them down.

Anil Roongta, Jaipur
9829064615

Dear Concer,

I have purchase sony LED-3D TV KDV-40HX800 on 13th Aug for E-Zone,Great India Place-NOIDA,delivery for the same was done on 14th Aug, however the packing for the the same was already tampered with scracthes in LED TV adding to this the guy has given me only one 3D Glasses, later on after long argument he send me the second 3D Glasses,
Kindly resolve my query:–
1. Kindy replace my LED TV otherwise i have no option to take this issues to the external consumer support agencies.
2. Kindly explain me, how these Guys from E-Zone can make fool of customer by not providing them the assocerease from Sony.Is this the kind of experience are we expecting from big brand like Sony?.

Regards
Harsh Chauhan
9716245527

I have recently bought SONY TV LCD EX700 model and am totally disappointed. The internet connectivity stopped working only 2 months after purchase.

And the customer care is even pathetic. They will fix up a time and not turn up. After fixing up 2-3 times times when they turn up , they come and check the TV and say there is a fault they have to fix. This same cycle has repeated twice.

But the actual problem is still not fixed after following up for 2 months.

I have always been buying SONY TV since I can remember but now they are not those robust TVs they once used to be . And the customer service is pathetic.

Please mail me your KOLKATA Service centre no or toll free no for TV, as i have some problem in the same.

hi sir i purshase sony lcd KLV32BX300 .but lcd have a problam no diplay on and no sound i done compiane sony coustour care but they are not give responce sony care make a fool daily wat i do for replace my lcd i lon on properly complain bte they alwase give ne new complain no 1. 5801079, 2.5863684, 3.5917338.