Ethiopian Airlines India – Customer Care, Contact Details, Complaint Process

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For any queries about the airlines services, customers can make use of the Ethiopian Airlines Customer contact details and get the queries solved by calling Customer Service Number provided below

Ethiopian Airlines Customer Support India :

Toll Free Number: 1800-22-3901 & 1800-209-0808 (within India)
Customer Service Number : 0091 22618 75193
International Customer Support Number: 0039 0423 402040 (24 x 7)
Operational Hours: Monday – Friday, 9 am – 6 pm
Customer Care Number: 000800 100 7947

Contact Ethiopian Airlines India:
Delhi Office :
Address:7/50-G, Satya Marg, Chanakyapuri,
New Delhi 110 021, India
Telephone Number : 0091-11-26119513, 26119514
Fax : 0091-11-26875731
E-mail :

Mumbai Office: 
Address: 1st Floor, Sunder Mahal, 141,
Marine Drive, Churchgate, Post Code 400 020, Mumbai, India,
Business Hours: 0900 – 1730 (Mon – Fri). Closed on Saturday, Sunday & Public holidays
Fax Number: +91 22 6610 7151

Cargo Office
Address: New Heavy Import Warehouse,
2nd Floor Sahar Cargo Complex Sahar,
Andheri East Mumbai 400 099
Phone Number : 26828415 / 26828416

Kochi Office: 
Address: Swapnil enclave, High court junction,
Marine Drive, Cochin – 682031, Kochi, India
Business Hours: 0900 – 1730 (Mon – Fri). Closed on Sat, Sun & Public holidays
Fax: +91-484-3010007

Thiruvananthapuram Office:
Address: 3rd Floor, Felicity Square,
Oppo. Secretariat,, M.G. Road,
Post Code 695001,
Thiruvananthapuram, India
Business Hours: 0900 – 1730 (Mon – Fri). Closed on Sat, Sun & Public holidays.

Kozhikode Office:
Address: Hyson Heritage Hotel,
Bank Road, Post Code 673 001,
Kozhikode, India.
Business Hours: 0900 – 1730 (Mon – Fri). Closed on Sat, Sun & Public holidays
Fax: +91 495 3010005

Chennai Office :
Office Address: Chennai city centre,
Regus Business centre, Level 6,
No. 10/11, R.K, Salai, Mylapore,
Post Code 600 004, Chennai, India.
Business Hours: 0900 – 1730 (Mon – Fri). Closed on Sat, Sun & Public holidays
Fax: +91 44 30180006

Hyderabad Office :
Office Address: Level 1 Regus Business Centre,
Midtown Road No 1 Banjara Hills, Hyderabad, India
Business Hours: 0900 – 1730 (Mon – Fri). Closed on Sat, Sun & Public holidays
Fax: +91 40 44334198

Bangalore Office:
Office Address: Level 15, Regus UB City,
Concorde Towers, UB City,
1 Vittal Mallya Road,
Bangalore – 560 001, Bengaluru, India
Business Hours: 0900-1730 Mon-Fri, Closed on Sat, Sun & Public Holidays

Ethiopian Airways Complaints /Escalation :

Any complaints regarding flight ticket bookings, cancellations, refunds and baggage issues can be reported to the airlines through the customer care contacts provided above, The rules and company policies in tracking a missing luggage are mentioned in detail below.

Damaged, delayed and loss of baggage should be reported to Ethiopian Airlines representative at the airport of your destination immediately after the arrival of your flight and before leaving the baggage claim area to secure a file reference number. The total allowed tracing period is 25 days from the date of incident. During this time the automated tracing system will match the profile created for your bag with similar type of bags that remain unclaimed at various other airports all around the world. If the luggage is not tracked in the given period of 25 days, the customers can claim for the compensation.

For more queries visit the Ethiopian Airlines Website provided above.

About Ethiopian Airlines:

Ethiopian Airlines is an African Airline which provides air transport services for passengers and Cargo. It was founded on 21 December, 1945 and it commenced its operations on 8 April, 1946. This airline had started its international service in 1951. The airline has become one of Ethopia’s leading major industry and a veritable institution in a veritable institution in Africa. Ethiopian airline flies to 40 destinations in Africa alone and its mission is to become the leading aviation group in Africa by providing comfort and safety transport, training, flight catering services, MRO services better than its competitors and to also contribute positively to socio-economic development in Ethopia and other countries by providing good air connectivity.

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