Citibank Customer Care Number, Head Office, City wise Contacts, Complaint/ Escalation Process
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Loading...Citibank Customer Care Number – To check your balance, transactions and any other details related to your Citibank account, you can utilize the below given Citibank customer service number.
Citibank India Customer Care :
Citibank Customer Toll Free Number : 1-600-220123
Citibank Helpline Number : 1-800-419-4357 (will be active between 0830-1730 hours Monday to Friday)
Operating Hours are between 8.30 A.M to 5.30 P.M from Monday to Friday.
Citibank Customer Support Email ID : indiaservice@citi.com.
Mailing Address:
Citibank Card Center,
PO Box # 4830,
Anna Salai Post Office,
Chennai – 600 002
Website: www.online.citibank.co.in
Operating Hours : For Collection related issues or queries, contact helpline numbers 0124-6159000 / 0124-6152900 in between 08.30 to 17.30 hrs on regular working days and 08.30 hrs to 14.00 hrs on Saturdays.
Citibank India Customer Service by City:
Ahmedabad – (079) 2642 2484, 2640 4653
Bengaluru – (080) 2227 2484, 2229 4653
Bhopal – 1800 180 2484, 1800 180 2484
Bhubaneshwar – 1800 180 2484, 1800 180 2484
Chandigarh – (0172) 508 2484, 508 4653
Chennai – (044) 2852 2484, 2858 4653
Gurgaon – 254 2484, 256 4653
Hyderabad – (040) 6666 2484, 6666 4653
Indore – 1800 180 2484, 1800 180 2484
Jaipur – (0141) 237 2484, 511 4653
Kochi – (0484) 404 2484, 660 2484, 402 4653, 660 4653
Kolkata – (033) 2283 2484, 2288 4653
Lucknow – (0522) 220 1022, 223 1044
Mumbai – (022) 2823 2484, 2834 4653
Nagpur – 1800 180 2484
Nasik – 1800 180 2484
New Delhi – (0124) 254 2484, 256 4653
Noida – (0124) 254 2484, 256 4653
Pondicherry – (044) – 2852 2484, 2858 4653
Pune – (020) 6601 2484, 6601 4653
Trivandrum – (0484) – 404 2484, 660 2484, 402 4653, 660 4653
Vadodara – (079) – 2642 2484, 2640 4653
Visakhapatnam – 1800 180 2484
Citibank India Head Office Address :
R4, Bandra Kurla Complex,
Bandra East,
Mumbai, Maharashtra
Citibank Consumer Complaints, Escalation:
The customers reach the grievances or complaints board through channels mentioned below who will endeavor to resolve your concern within 5 working days from the date of complaint reception. The complaints can be submitted in 3 stages of hierarchy which are general complaining, contacting head customer care officer and finally reaching the nodal officer.
3 simple steps to submit Initial Citibank complaint:
- Login to Citibank Online using your Internet Login ID and Password
- Choose your banking relationship
- Click on ‘Your Queries’ link on the left navigation panel and compose your query
Citibank Head of the Customer Care Contacts Details:
If you the consumer is not satisfied with the response received from the access channels, then the escalation can be done by contacting the Head Customer Care in the following ways:
Escalation Toll-Free Number: 18004252484 / 044-28501242
Timings: 10:00 AM and 6:00 PM IST (Monday to Saturday) except on national holidays.
Head Customer Care E-mail: head.customercare@citi.com.
E-mail: india.collections.grievance.head@citi.com (For Collection related issues or queries)
Nodal Officer Contact Details :
If the customer is not satisfied with the responses from the customer care representative and head customer care officer, the complaint needs to be submitted to Nodal officer to get the issue resolved.
Toll Free Number: 1800220123 / 39707464
Operating Hours: 10:00 AM and 6:00 PM IST (Monday to Saturday) except on national holidays.
E-mail: principal.nodal.officer@citi.com
Mailing Address:
Principal Nodal Officer,
Ms. Nisha Shriram,
No. 2, Club House Road,
Chennai – 600 002
About CitiBank :
CitiBank is one of the leading providers of financial and banking services. It was started in the year 1902 in Kolkata and holds an extensive network in different parts of the world. Currently, Citibank provides services to 45,000 small and mid-sized companies across India. It holds the expertise staff in all its branches and always strives to provide best schemes and services to the customers. With all its excellent services it received many awards and recognition’s including best consumer internet bank in India, best equity house and best investment bank in India for the year 2013 and many more.
Citibank India services:
The services offered by Citibank India include General Banking Services, Internet banking, mobile banking, Credit and Debit Cards, Loans, Investments, Insurance, Online Services, Special Offers, Citi gold savings, NRI Banking etc. The customers can utilize Citibank customer care number to check the balance, transactions and any other details related to Citibank account.
I need to ask about the wire transfer. From 3 January 2014 until today 27/01/14 i still wait for the money. Why it takes so long time for citibank to release the money. The sender sent the money from india citibank (pune) to Malaysia Hong leong bank. Please do something with it. I can’t wait for that long. Is it the citibank didnt follow up the transfer. If anything wrong citibank have to contact the sender too. Sender ( Kamble & Co) receiver ( Lee Pei Pei ) i already gave the swift code to HLBBMYKL. bank name, my name and also the bank account number.
Next to impossible to get any info on 01242542484. whats the use of such a helpline. it disconnects or interrupts with a crisp voce saying details not entered.
not quite true…..its ridiculous. pls look into this. i take half a day to get a qery answered.
impossible to get any info or problem resolved on ur helpline 01242542484.
the voice merely says i have exceeded my number of attempts and disconnects. very very non user friendly help line.
i take half a day to resolve problem ….if i am very lucky. very sad state of affairs.
Next to impossible to get any info on 01242542484. whats the use of sch a helpline. it disconnects or interrupts with a crisp voce saying details not entered.
not quite true…..its ridiculous. pls look into this. i take half a day to get a qery answered.
I Anita Singh, bearing account no. 5546197238129005 had settled the same in 2009. Till date I have not received my NOC of the same. I had applied for the home loan. You are, therefore, requested to sent my NOC at my residence address as given : Anita Singh, A-85, G-4, Rose Apartments, Paryavaran Complex,IGNOU Road,New Delhi 110030 at the earlies.
Thanks,
Anita Singh
9718069646
have sent a complaint regards to mobile recharge were it shows it is been recharged but my balance is still nill..i need an explanation for the same…please call me at 9967802886
Sir,
Hello, I am Manoj Nagrani, in receipt of IndianOil Citibank Plantiun Credit Card in the month of Nov.2012. My statement is yet to receive either by courier or by mail even after login to site And request for statement. Only receive the SMS, within 48 hours it will come.But no coommunication, on SMS SHORT STATEMENT I have paid the outstanding amount.I visited nearest branch, but in vain. simply they have given mail id to regisrer complaint. After sending the request, The reply was very poor.
I am in need of statement, pl. arrange the same.
Regards,
Manoj Nagrani
9824026010
Regret to inform you that past so many month I am following with Citibank Customer Service dept thru mail or telphonically about my complaint but as of now I have not recd single call from there end . At present I am in big trouble bcz of no communication between Citibank and myself .
If somebody senior level can take action on the same and revert me it will great help for me as well as my family .
thanks
Ajay Khedekar
90280 02095