Godrej Refrigerator Customer Care Number
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Loading ...Godrej Refrigerator Customer Care Number - customers can make use of Godrej Refrigerator Customer Care number which is mentioned below to enquire about the Godrej Refrigerator
Godrej Refrigerator contact number :
Contact Number : +91 22 6796 5656 / 5959 , +91 22 6796 1700 / 1800
Godrej Refrigerator Toll Free number : 1800 209 5511 , 1860 3000 2030(for all subscribers) , 1800 225511(only for MTNL/BSNL Landline)
Customers can also send your queries to this email address smartcare@godrej.com
For more details regarding Godrej Refrigerator price list , Godrej Refrigerator models , Godrej Refrigerator reviews , visit the official wesite of www.new.godrej.com
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Hi Team
I have 1 yr old Godrej double door refrigerator and that has stopped working. I am in deep trouble as i am not getting response from your local CC team here in Thanjavur Tamilnadu,the fridge was four time repair,i spent money for more than 5000,the service man also cheated me,one service man said gas tube fault and he need Rs 1200 and another godrej service man need Rs2500,i dont know what i do,still the fridge is repair also..
As a matter of urgency kindly look into this problem and help me to resolve this.
Pls reach me at: 9442113291
regards,
Dharmaraj
Hi,
I would like to know that I am not happy with your customer care process . I bought a refrigerator on 14.04.2011 , now the problem is that the deep fridge and chilled portion of it, not working well. For this problem I have to take your customer care help and logged a complaint. My call no was K0805301916 on 08/05/2013 . I got a sms from your system that RABIN BAGCHI will attending our refrigerator service . I got a sms that He could not locate my address. My number is in your system and he should make a call me if he finds problem to locate address.
After that I made a call yesterday in your customer care and got the call no K1205305067 through sms . After that I got the same sms that the electrician sent by your company could not find your address. Godreg is a leading Indian brand but it’s service is too poor to say. Now I assist your immediate help as the condition of the refrigerator is going poor day by day.
Thanks,
Keya Ghosh
From:
kumar sashikant
ph no: 9504363516
Dear concern,
I have purchased a refrigerator Dated 30/04/2012 and I am facing Problem for the non-working of refrigerator and i am also complaining for that complain no x1704854029. date-17-04-2012 your service engineer came and after checking the refrigerator., he said there is a problem in the refrigerator compressor and remove it. but he not bring a new compressor till now. when i complaining your service engineer he asked compressor is out of stoke so i cannot provide service at this time. than i found my decision is wrong to purchased Godrej refrigerator.
kindly do forward step to solve this matter as soon as possible.
Sir,
this is to inform u that i had purchased godrej refrigretor model no. Gfe 25bz no90425025 from golden radio agencies jbp on 10.8.2009
IT worked in good manner but it is now giving problem in cooling so kindly help me out by repairing the fridge .
Yours faithfully
sudarshan jain
infront of high school sudama nagar itarsi
hoshangabad dist(m.p)
ph.no. 93000729506
Thanks. I got SMS from you with call No. and CSN No.
My refrigerator is getting off automatically for long time… then full smell in the refrigerator then automatically for some time it will work. Kindly depute the technician at the earliest….
Being the old godrej refrigerator working from last 12 years I purchased again from the Godrej… do not disappoint, I have good impression on your product….
An early action in this regard is highly appreciated…
dear sir,
I have purchased a godrej refrigerator two years before from bhagalpur Bihar.After two years ,the working of compresser failed. I have comlained through customer care. My comlain no was 2202847211 dated 6march 2013.Staff attended and we paid about 1750 Rs.But after one day it again failed.I again informed customer care . I personally visited service centre at Bhagalpur.I have notget positive response from service centre. I contacted so many times on phone . I am very disappointed from the service given.Pl.go through this matter and solve my problem
Thanks
This complaint dated Augt 2012 to ashoka
I am expressing my grievances about services of Godrej Company. I had purchased Godrej washing machine (product details code- GWF65OFC, item Godrej WM GWF 650FC chassis no 3740) on 16/08/2012 from Vijay Sales and services man had come on 18th August 2012 for installation. Trial of machines was conducted by your technician during day time when water flow was not available and we could not notice that this machine is delivered as damaged. When we started using machine, then it was realized that there is some big noise which is coming from machine while it is in running. We have lodged complaints to your service centers almost 3 days back and so far no any technician has come from your side. My wife has continuously been calling Godrej service center, but she only get answer that they would put reminder to technician. Today she has also called up service center from where she has got very unsatisfactory answer and she was told to contact on 022-26862695. When she called up this number she was told that our area is not coming under their services.
I must strongly express my feeling that we made big mistake by purchasing your product. We have always been buying home appliances from various companies, but we never suffered from them for such services. My wife is started getting irritated due to your services which has resulted illness. We are really feeling harassed now.
I am sorry to write such strong mail as we can not expect such services from company like Godrej.
You can refer complaints no B2708144903
I request to take necessary action against concerned person and help us to replace our machine at the earliest. I am expecting quick services by today or maximum tomorrow.
Thanks & Regards
Sunil B. Medge
Mb – 9321750667 / 9969020401
today’s complaint
Despite of regular follow up my washing machine has not been either repaired or replaced. We have continuously been following with Godrej Company, so far they have not taken satisfactory action. Their service engineer has come twice and informed that machines needs to be replaced and thereafter we don’t get any response from this company and we keep on calling them in their customer service center.
We have not decided to approach consumer course, please advise nearest center of Andheri –east
you can refer complaint no B1911197968 dated 19/11/2012
complaint no B2311200335 dated 23/11/2012
complaint no B2311200335 dated 03/122012
complaint no B0603252768 dated 06/03/2013
Dear Sir,
I have Godrej Freeze from Pi international Bangalore on 9-7-11. Unit No. S1105220101.
Now we are not getting cooling effect. Kindly arrange ckeck up and repair at the earliest.
Regards. My address is as follows
House No. 35, 10 th Cross, Vianayak Nagar, Near Ganesh temple, Annasandra Palya
Bangalore 560017.
Phone 9483505933, 25230371
Earlier I purchased Godrej freeze and used for 20 yrs. without any problem
Kindly help us.
Regards.
S.N. Singh
Deputy General Manager,
VSSC/ISRO
ASD/HAL, Bangalore
080-252416562
hi,
we bought a bureau from saravana store on march 21,2013. they informed us to call Godrej customer care so that technician will come to assemble it. we called customer care and asked for technician, they informed us that person will be coming to fix it.
Saturday one person from godrej called and said that he sill come on saturday(23rd march) to fix it. but they didnt turn up. when we called in the monday morning(25th) they informed that they will come on tuesday(26th). they didnt turn up on tuesday also. when we called the technician(office number) who called us, they are saying that its not there responsibility to fix it those who bought bureau from saravana stores. then why should the customer care give their number to us. then i asked for manager number so that i can talk to him/her but they cut the call. after repeated number of call they said tom(27th) we will try to send the technician.
then they came on 27th march to fix it. but when they came they were talking very harshly to my parents that we cant take it to the other room to fix it, we will fix it in the place were it is only, if you want you yourself take to the other room and keep we will fix it. then my parents lifted it and kept in the other room they didn’t even help to lift it. i wanted to talk to the manager incharge.
i got the number of the office and technicians only.
office number:04464554556
technicians number:9840132216,9841521222
please take the necessary action. if these people are not interested in providing good service to customer then y should these peopele work in customer care.
Hi Team
I have 4 yr old Godrej double door refrigerator and that has stopped working. I am in deep trouble as i am not getting response from your local CC team here in bhubaneswar.
As a matter of urgency kindly look into this problem and help me to resolve this.
Pls reach me at: 9966200987
regards,
Rajat
My complaint no. C2802125146. more than a week now till I reg. a complaint.Several times I called up. No response from Godrej. I have not seen such worst service support any where expect Godrej. Whoever is seeing this mail, pls don’t buy anything from Godrej. Also please let your relations, friends & etcc… to no to go with Godrej. uneducated service team. No knowing ho to deal, speak with customer.
Totally waste of money and time.
Mohan. C
Hi Team
I have 1.5 yr old Godrej double door refrigerator and that has stopped working. I am in deep trouble as i am not getting response from your local CC team here in faridabad.
As a matter of urgency kindly look into this problem and help me to resolve this.
Pls reach me at: 9873172005.
regards, Dheeraj.
Hi Surendra sial,
We are sorry to hear about your experience. We have received your contact details. We will resolve your issue at the earliest.
You can also call our customer care team on:-
1800-209-5511 / 1800 – 225511
Regards,
Godrej Appliance Team.
Dear sir,
My refridger is not workiong.Please solve the problem.
Contact no:-9871962478
Hello Sir,
I had purchased Godrej Taraus Safe from Metro Borivali before 4 months backs. I had forget my pass word and at the time of purchase i didnt get the emergency key.
I had complete in customer care on 12.12.12 but till date there is no single call from your technician. Your your service is so poor that further we have to think twice before purchasing your Godrej Products.
For your Ref you can check from your end that my complaint no -319989.
Regards,
Hemangi
8108151380.
I hve purchased a Eon Frige I want to know that will it create any type of problem if I switch off my frige for a period of 2-3 months
we purchased the refrigerator one year ago in oct-2011 from little world mall, kharghar, navi-mumbai from your dealer vijay sales. after six month cooling system collapsed-we called the costumer care and they gave some private mechanics number. they charged 4200 saying that gas has finished and their service charges. now from last month we are facing the same problem. mechanic says there is no gas and gas should be filled. they are again charging the same amount. i think your refrigerator’s quality is poor and so also your service to costomer. anil dhimdhime 9702934006, 9029665979
We purchased Godrej Refrigerator around 7 years back.
The journey with the equipment has been very horrible with the gas been replaced 3-4 times in 4 years. The compressor was replaced last year which once again failed this year.
Poor response from the service guys who pass on the performance responsibility to the poor workmanship by the previous service guys.
Our refrigerator has failed once again (7th time in 7 years).
We are fed up with the kind of response godrej is offering & planning to buy another brand of refrigerator.
Sir,
Light is not working while open the door.
Yesterday we purchased the Godrej edge pro Refrigerator and after we switched on the refrigerator we found that all parts working fine but after some time while we open the door light is not working. please help me to sort out the issue.
Thank you
Karthik
9342347698.
We have purchased Godrej refegirator model no: GDE.23T/2009, and the problem started after 4 months and Within a year of purchase, the machine started giving problems and I am completely faded up with your product. Initially, the fridge cooling was not proper the freezer and the lower chamber cools too much that all the things became ice because of that ice doors will not close and overall the level of service and customer attention provided by your service center personnel is SHODDY AND INEFFECTIVE.
Now for the last 6 months as the Ref. is not functioning properly and there is no proper cooling and huge ice formation. from the day beginning itself it creating a problem water dripping inside the refrigerator and gasket leakage atmosphere air going inside the refrigerator and drain pan not evaporating weekly twice we are cleaning the drain pan
i complaint from the day beginning itself first one technician came and he says no problem in refrigerator he adjusted the thermostat to low after that also the problem not solved again i compliant another technician came and he adjusted the thermostat to high but the problem not solved
. I made a complaint 2 to 3 times. After a couple of days a service person attended the fault. We never satisfied with his service. Only he said the problem of the product but he didn’t repaired. We past 1.5 years we are facing this problem. The customer care executive are totally unprofessional and dont know how to behave properly with their customers
We have problem with your Microwave only for 6 months it worked. From past 3 years we have kept like a waste product. Fedup of your products.
Please resolve the issues with regard to my fridge at the earliest by providing a new placement in view of the fact that the four years of owning your fridge have been nothing but terrible.
Dear T.Venkatesan,
We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now. We are now online to take all your feedback into consideration.
We are unable to track your complaint as certain data hasn’t been mentioned. Please share the following details with us for our Customer Care to get in touch with you:
Kindly send across your Name, Email ID, Contact number, Consumer Complaint and City on the below given email address.
If any more Queries kindly contact us at smartcare@godrej.com or call us on :
1800-209-5511 / 1800 – 225511.
Regards,
Godrej Appliances Team
Facebook – http://www.facebook.com/GodrejAppliances
Twitter – http://twitter.com/GodrejAppliance
Dear customer Care,
My Godrej Refrigerator , Model-GFE25BZ ,SL NO-221806 Purchase DT-25.12.2010.is giving low/bad cooling.
Please send a technical person .
Purchase DT-25.12.2010.
Waiting for your fast & timely response,
Deabbrata Roy C/o- Badal Ghosh,
Rabindra Sarani,(Chowringee),
Ranaghat,Dist-Nadia-741201
Mob-9674535787
Pl do not purcahse any product of Godrej Freeze. Specially EON model. This is totally flop product. I had procured it in 2008 and faced 5 times issues.
regards,
Sir, I have bought a Godrej Fridge model no.GDE 23DS4 Sl.No.110351770 on 2.5.2011 from Kanda Electronics, Walajapet. During April’2012, the product failed to work and on launching a complaint ur technicians attended and found the compressor to be problematic and replaced it during May’2012. Now again last 20 days back the fridge again went into the problem and i launched a complaint .no.C1308294603 and when the technician came to service, i was informed that again the compressor failed and needs replacement and filling of gas is also necessary and i have to pay service fees also for it. i have paid Rs.300 in advance for this purpose. Till date my fridge was not repaired . please look into the matter as earlier as possible since we are not satisfied with ur product that within a year it committed problem two times which may lead us to launch complaint abiding by customer rules and the service was also not satisfactory which takes much time. kindly find the solution soon or replace the product . thanking u……….
From:
Tarun saini
ph no: 9540828256
SUBJECT: COMPALINING ABOUT UNFAIR CHARGES DEMANDED BY YOU SERVICE ENGINEER
Dear concern,
I have purchased a refrigerator Model No GDE 23BI Dated 22/02/2011and I am facing Problem for the non-working of refrigerator and i am also complaining for that complain no D2008129392 .yesterday your service engineer came and after checking the refrigerator., he said there is a problem in the refrigerator compressor for that he demanding Rs1400 as a charges for the repairing that is not genuine because my refrigerator still under warranty .i also ask for the engineer for wt u demand that amount . he excuse that if he repaired the compressor than the gas of the compressor is also leek that require Re-filling of the compressor gas that is not a genuine excuse if u give warranty for refrigerator and if it still under warranty u must repaired it free of cost.
kindly do forward step to solve this matter as soon as possible.
while going through the comments made by other customers i could see many people have written about the bad service back up. i want to re endorse this opinion.Godrej has lousiest service and customer care system. i just want to buy a glass plate /cover for my vegetable tray as the original one ws accidently broken . WHICH SHOP IN CHENNAI CAN I VISIT TO GET THIS PART? answer to this simple question eludes me after 4-5 months of e-mailing the godrej customer care , visiting their factory at anbattur , and calling their service centre no. provided at the factory.
From:-
NILRATAN HALDAR,
CHAKBHABANI,MALOPARA,
BALURGHAT,D/DINAJPUR,733101, W.B.
Mob: 9474673253.
Subject:
i am your consumer from last 5 yrs. from last few weeks my refrigerator is not working properly for which i contacted your toll free no. last week, i have received call from the local service mechanic as well but no body actually turning to get the problem resolved on the ground, i tried to call the local vendor. but they call me the reason for earthing.but other things like computer,dvd,tv running on accordingly.kindly send some technical person on asap…
the local vendor: Payel, Biswaspara, near petrol pump,Balurghat,D/dinajpur-733101, W.B.
Dear Concern,
I buy one refrigerator of your brand from Jind (Haryana) on dated 02.07.2012 & I am facing water leakage problem since 06.07.2012.
I register complain of it & your service engineer come & change its chilly tray on 20.07.2012 but the problem is as it was.
Then I register complain on 22.07.2012 (no. is 510082) & contact area service manager Mr. Ashish (Mob. 08683003030) but he did not take it serious & I did not get any response from his side.
I was not expecting such a poor response from such a brand like you. I am very fad-up from your services & response of your people.
You are requested to take immediate action on this issue & solve the problem otherwise I have to take further step & register your complain in consumer court.
Hope you understand the seriousness of the matter & help me our of the problem.
Waiting for your fast & timely response,
Sunil Kumar,
09416482557
i am your consumer from last 12 yrs. from last few weeks my refrigerator is not working properly for which i contacted your toll free no. …..kindly send some technical person I so many coments regarding this the person your sending he is not giving proper service kindly send proper technical person.
Dear Sir,
This is for your information that i have booked godrej GFE F/F 330 LITRES ( INDEX NO. 67180) Refrigerator through CANTEEN STORES DEPARTMENT. Before booking i had enquired about the available colour of this particular product with the dealer ( SUSHMA FORMS & AGENCIES, NO.421/H POONAMALLE HIGH ROAD, ARUMBAKKAM, CHENNAI-600106 , PH- 04423630099, +919841450367 ) & through the website also. The dealer said that the colours available are Red & Silver. The website says the available colours are blue & silver so during booking i asked the dealer to give me Red or Blue colour & not Silver. With my demand he said that i will be getting a Red colour & also noted in the invoice copy but now he says that the Silver is the only colour available & he does not responds me well.
so please give me a Red or Blue colour & resolve it at the earliest
If the particular is really not available why it has been mentioned in the website?
why the dealer gives a false promise before booking & showing his true nature after booking?
Please give a immediate response.
Regards,
karunakaran.
+919884001636
Dear Customer Care.
I have purchased A Refrigrator from your distributor SARGAM ELECTRONICS KOHAT ENCLAVE on 1st of july 2012 but till then the Refrigrater in in NO COOLING MODE.
I have Gown Twice in a day to a distributor to solve my problem or send some technician to repair the refrigrator but they says that OUR JOB IS TO SELL THE PRODUCT ONLY IF YOU HAVE SERVICE REALTED ISSUES CONTACT GODREJ.
IS THIS TYPE OF DISTRIBUTORS GODREJ COMPANY HAVING…………. WHO CANT SOLVE THE CUSTOMERS ISSUES………….. JUST A SELLING MACHINE.
At last i have spoken to Customer care Mr. raj(CRE) at 8:45 in the eveining on 3th july they say our systems are slow we cant register a complaint and after insisting some many times he is not ready to give me a Complaint number.
If this the issue where no body is listining then i have no option left to go the Consumer court.
godrej service is very poor i bought the refrigerator gde 23 dx4 one month back from the day beginning itself it creating a problem water dripping inside the refrigerator and gasket leakage atmosphere air going inside the refrigerator and drain pan not evaporating weekly twice we are cleaning the drain pan
i complaint from the day beginning itself first one technician came and he says no problem in refrigerator he adjusted the thermostat to low after that also the problem not solved again i compliant another technician came and he adjusted the thermostat to high but the problem not solved now i complained 10 days before no one came till now daily am calling the call center18002095511 there is no proper response. any one can help what can i do, i need my money back i am so frustration with godrej service how can i solve this problem can i go to consumer court what is the procedure for that please give me some suggestions.
sathish kumar
sathishkmr2000@gmail.com
I am using Godrej EDGE refrigerator. Recently there was some problem with it. I called customer care 1800-209-5511. Immediately my problem was solved by the technitian who visited & repaired the refrg. Thanks to godrej for the very good service.
Godrej has lost my trust completely! their products are useless and the servicing even worse off. I have got my refrigerator fixed 4 times for the same problem for which they cannot ensure genuine parts are being replaced by the agency. A completely harrowing experience trying to make them see logic!
i am your consumer from last 15 yrs. from last few weeks my refrigerator is not working properly for which i contacted your toll free no. last week, i have received call from the local service mechanic as well but no body actually turning to get the problem resolved on the ground, i tried to call the same person but every time he is beating the bush…..kindly send some technical person on asap…
Problem: no cooling effect
Contact Person: Mr Nissar Ahmad Zargar
Residence: Lane 1, Sector 1, Umer Abad Zainkaote, Srinagar, J&K, 190017
Mob No. 09906549201 09858411311,
It ia a very bitter experience in delaing with customer care executives visiting our
residence after complaint. The customer care executive are totally unprofessional and dont know how to behave properly with their customers. I would never ever recommend anybody to use Godrej product for the after sales experience I have received after buying
one refrigerator 3 months back.
Hello Sir,
Sir, Last 3 days I was trying to contact customer care numbers ,18002095511- but there is no replay from that side.I purchased Godrej refrigerator in Hyderabad. Now the problem is it is not cooling at all. Could you kindly send any service person to our place. Mob no 9866519946
Respected Sir,
Let me introduce first I, A.ARULMOZHI deprived Indian, who purchased esteemed?????? Godrej product.
I purchased Godrej fridge, Model No. eon 350 lit, double door, frost free at your dealer’s shop Saravana TV showroom, Tiruvallur, Pin 602001 on 26-10-2009 for an amount of Rs.18000/-. Godrej company is thinking the amount I spent is negligible.
Within two months your esteemed fridge not worked. I made a complaint immediately. After a couple of days a service person attended the fault on 04-01-2010. He said timer problem and etc. One more service person came only on 20-01-2010 and he said compressor should be replaced. They took hardly 20 days to replace compressor ie on 11-02-2010. That time itself one of your service expert advised us the fridge should be replaced by new one and the same was explained to your end. Based on this I explained everything to your service incharge Mr. Rajagopal, but he did not cares and strictly told replacement not possible. But I did a mistake, I would have gone to consumer court that time itself.
The same fridge gives trouble on 07-05-2011, I made a complaint to shop where I purchased. Only on 11-05-2011 one of your service person came and told compressor not working. On 18-05-2011 Mr.Mathi, service person came and replaced compressor and collected Rs.1450/- for filling gas, etc. After a week, again one more compressor replaced by the same person. All their compressors work like this?
On 30-05-2011 I made another complaint by using customer care no. 66300000. Complaint No. 336475. One of their service person came on 31-05-2011 and said again compressor problem. Because of the summer I suffered lot. Really I got fed up with the product. They are not bothering about their product. Before purchase of this product I was using Godrej fridge since 15-04-1997 without any problem. (185 lit. deep door, FF). Only because of that, & as well as I need more space to keep my items, I have gone for the same company product. I lost my hope, my fridge will not withstand any further repair. I kindly request that the same is to be replaced by new one. (or) only possible by consumer court, I am ready to go also. Your advice is invited.
Thanking you,
Yours very pitiable chap,
A.Arulmozhi
Dear Sir,
I have purchased a Godrej Refrigerator Model No.GFE 27TZ from M/s Shriram Electronics, 11, Jayanti Market, M.I.Road, Jaipur on 08.02.2011 vide Cash memo No. 3771 . The product has been defective on its Door , which is being rusted and the chips are falling, the matter has been complained to the nearest service center , service order No. 643216 and they have assured us to replace the door but till date neither dealer nor Godrej Service Center change the door . The product has been assigned with the Rust Free 10 years Warranty .
I have contact to Service Center ( Smart Care)as well as Dealer several time but they have shown their inability to get replaced/repaired . It is not understood such a reputed firm with the irresponsible attitude to rectify the complaint for such a long period, if required the authority can check and verify the complaint,
The matter is the quality and hence the amount paid for, 17100/- is not a mere amount firm should acknowledge and clarify the delay in rectification of the complaint so as to avoid any legal consequences/consumer forum.
Please do the needful at the earliest so as to relieve from the anxities.
Thanks
VINOD KUMAR RATHI
FLAT NO. 306, TARA SHANKAR APARTMENT
OPP. JAI CLUB
NEAR HOTEL MORYA PALACE,
JAIPUR
9828010132
Sir,
I have purchased a double door Ref. from Patro Agency, Bhanjanagar, Ganjam, Odisha Nov 2009 and the problem started after 4 months and Within a year of purchase, the machine started giving problems and I am completely faded up with your product. Initially, the fridge cooling was not proper the freezer and the lower chamber cools too much that all the things became ice and overall the level of service and customer attention provided by your service center personnel is SHODDY AND INEFFECTIVE.The local service personals sent by the agency attended the fault as if they are making experiments and as the same condition persists the shop keeper asked a service personal from Berhampur office who attended with the local service personals with hit and trial method.Any way they rectified the problem with out my sanctification.I am not satisfied as i am also have good knowledge in Ref. and A.C as I completed my B.Tech in Electrical and MBA in Markt and running Two ITIs and a Residential College in my locality It is all the more shocking to experience such dismal product quality and service from a company of your repute and stature which is of course false.
Now for the last 6 months as the Ref. is not functioning properly and there is no proper cooling and no ice formation , i complained the shop owner who was a good supplier to my ITI and College for the last 5 years who promised to rectify the problem by sending some body but he closed his shop due to his family dispute. then I approached your Berhampur service point 2-3 times over phone(0680-2223058). With out sending any body when I Phoned last time they are telling me If i will pay 1500/- they will send the service person other wise not. I think You and your company is bagging money to the customers as a beggar or you have no faith on your customers as you fully aware that your products are substandard and you have cheating mentality. I am ready to pay the amount and not ready to make the Godrej Ref. to Godrej- Almira , but want to know whose fault it is,that my warranty period overs and if your product is up to the standard?
Please resolve the issues with regard to my fridge at the earliest by providing a new placement/ quick service by trained service personals in view of the fact that the day of owning your fridge have been nothing but terrible. In case I do not receive a satisfactory response even now, I will be moving the Consumer Court for immediate redresal of my problem in addition to filing a complaint suit against your esteemed company for eroding consumer confidence this way.I am already in consult with my Legal advisers.
I, already instructed to the ATO & TOs of my ITI and Staffs of college to instruct the Trainees and students not to advise or purchase any Godrej Products other than Locks and KEY.
ONE LESSON IS YOU MUST NEVER BE FOOLED INTO BUYING A GODREJ PRODUCT OR ADVICE ANY BODY TO BUY THE GODREJ PRODUCT – THE PRODUCT IS WORTHLESS,SUB STANDARD, HAVING NO SHAME TO CHEAT THE CUSTOMERS. THE COMPANY A SHAM AND THE PEOPLE MERE CHEATS.
Sir, Please confirm details on the problem of ‘ leakage of water from the EON refrigerator ‘ bought two years back. Please let us know the solution to stop the water dropping down from the fridge.I think you will try to keep the reputation of your company.We have other brands too for switching over for better products.We contacted with customer care but they are just useless. Thanks
Hello Customer Care,
I purchased Godrej Fully automatic Washing machine in Decemer’ 2010 from Dehradun ) M/s Indian Sores, Dehradun). But started using the machine from january’ 2011 last week.
Within a month of use, washing machine stopped working and a complaints registered with comp. no. 808812 at godrej customer care on 1st March’ 2011.
Till date on 04th April’ 2011, complaint has not been attended, although several request has been made at Godrej Customer number 1800 209 5511 . Everythime same answer is being made by customer care that representative shall visit at our home within one or two days.
Please do the needful to resolve the problem.
Thanks and regards
Sanjay
i have purchased Godger Pentacool V5 single door freeze on 07.03.2010.
During last three months Freeze was making heavy noise during compressor ON-time.
Your Mechanic replaced compressor, but 2nd compressor also makes noise, but it remains 24 hours ON. Also now cooling has stopped.
i am totaly disapointed with the quality of product performance.
As per compressor unit working mechanism it should give life of above 5 years.
Your comppresor which is also Godrej make doesn’t function properly.
My present compalint ID is 879617.
Requested you to give adequate solution to resolve the issue.
Jayant Bhosure
B-18 Sahara heights,
Bhekrai nagar,Saswad road, Pune
Cell-8805125260.
I have a 240 litre refrigerator its is my father had bought it in 1996 and till date it was in very good condition without any repair work but suddenly few days back it was not working properly called the godrej service people to come and chk they came and chkd and said that the compressor is not working and needs to be changed which will cost Re 4500/- did not want to spend so much as it was quite old but they said once i do it i will not have any problem for another 4 to 5 yrs so agree to get the work done. next day the technician came with a new compressor and started fixing it after doing all the breaking and fixing he is saying that now the cooling device is not working that will cost another 1500 roughly so i told him i don’t have anyother option if u wud have told all these things before i wud have bought another fridge instead of spending so much money on the old one he also told me no u get it done and u will not have problem for another 3 to 4 yrs i agreed and asked him to get the device next day we r waiting for the tech to come and do the work he calls up and says that the device is not available and its out of stock and don’t know how many days it will take. its more than a week now the device is not available and now the tech comes home and removes the compressor that he had fixed saying that he cannot do anything about it. can’t believe that godrej can give such a bad service all these years we had all praises for godrej recommending people but today when i went out in the market to see a new fridge there is hardly godrej anywhere in the market, obviously if the service is so bad people wud’nt go for such a company. today my fridge is just lying like this cannot do anything, it feels as though the company has left me stranded in a lonely jungle. i can understand that maybe the parts r not available of such an old fridge but they shud have tech capable enough to say what all the problems r before recommending to repair it. After saying so many times that i will have no problem and then saying nothing can be done is bad on thier part. they have left the fridge in such a now that i cannot do anything but just throw it away, today when there is so much competition in the market instead of giving good service and trying to win more customer they r working on loosing customers.
I have a 260 lts. Godrej Pentacool (Mode:GF 28 SF EL). From last two days it is not working at all. On local checking found that it’s I/P 5A fuse is blown. On replacing fuse, it gets blown immedieatly, seeming that there is some where short-circuiting.
Pls. Send any technical person to resolve the problem at below address(About 7 K.M from Madarihat Bazar):
Prakash kumar (Mobile No:9547800679)
Indian Oil corporation Limited
Guwahati-Siliguri Pipeline Colony :Q.N:C-24
Hantapara Road, Near Jamtola Bazar
Madarihat,Jalpaiguri,W.B:735220
Dear Sir:
We have purchased Godrej refegirator model no: GDN.180S/2007, and we have found the problem is tick tick sound is coming (from relay ) from one block colour unit attached with compressor body when compressor off and its taking too late for restarting the compressor. the sound is not coming when its working and sound is coming when its automaticaly switched off.
kindly rectify this problem ….
regards
kanthavel
09942136473
velan.kanth@yahoo.com
Hi,
I am writing to register a complaint regarding a Godrej Pentacool double door fridge bought in Jamshedpur in Dec’ 2006. All the details of the problem are available in your system under my name and phone number 92345 54048.
I am detailing the problem again for your reference – Within a year of purchase, the machine started giving problems. Initially, the fridge cooling was not proper so the compressor was replaced.
Even after the above, the fridge performance was erratic and it was sent to the service center in Jamshedpur one more time. After a full week it was returned and still the freezer compartment was not working. One of your service engineers came home and inspected the unit and replaced an electrical relay worth Rs. 250/-.
The problem has since continued and in Nov’ 2010, the fridge was sent for repair one more time. After 8 days of being kept in the service center, the fridge was sent back with a bill invoice of Rs. 2150/- for replacement of various parts including timer, gas charging, electrical relay etc. but I am extremely disappointed to note that the fridge cooling is still not proper, the freezer is not making ice and overall the level of service and customer attention provided by your service center personnel is SHODDY AND INEFFECTIVE.
It is all the more shocking to experience such dismal product quality and service from a company of your repute and stature.
Please resolve the issues with regard to my fridge at the earliest by providing a new placement in view of the fact that the four years of owning your fridge have been nothing but terrible. In case I do not receive a satisfactory response even now, I will be moving the Consumer Court for immediate redressal of my problem in addition to filing a complaint suit against your esteemed company for eroding consumer confidence this way.
THE LESSON IS YOU MUST NEVER BE FOOLED INTO BUYING A GODREJ PRODUCT – THE PRODUCT IS WORTHLESS, THE COMPANY A SHAM AND THE PEOPLE MERE CHEATS.
Amrita
Jamshedpur
Hello Customer Care,
We had brought a glass table from Godrej Asset dealer located in vaishali, that was broken by their employee at the time of installation on 10-Sept-2010 they promise us to return our table with 15 days, but they havn’t turned back upto now every time they are giving some false excuse it’s going to be close 4 months now everytime they are saying it is under process we will return , now even they stopped picking our calls also,
the phone number of dealer is :9650298585 name is Purshotam, it’s MENTAL HARRASMENT THAT THESE GOD REJ ASSET PEOPLE ARE DOING.
Please help us in getting our table back
Thanks and regards
Kuldeep