Acer Service Centres in India

Acer Inc is a multinational computer hardware and electronics producing company with 4th position in terms of sales of personal computers. It is designer, distributor and also marketer of different electronic products and also the largest among the computer retailers. The company follows the tag line Explore beyond Limits and also Empowering Technology. The company was started with 11 employees and extended very fast with 7,757 employees working in the company at present. Its subsidiaries include Acer America Corporation, Acer Australia, Acer India etc.

Acer’s subsidiary in India is Acer India (Pvt) Limited, and was incorporated as a wholly owned subsidiary of Acer Computer International, Ltd. in 1999. It is a prominent player in key segments such as education, desktop computers and low profile notebooks for education. The headquarters is located in Bangalore, India.

Some of the key product ranges that the company operates in India includes Laptops, Notebooks, Desktops, Smartphone, Projectors, Monitors, Camera, Servers etc.

How to Register a Acer product

Any new product which is purchased from Acer can be registered to avail warranty, online, driver updates and other essential security updates to keep the product in good shape. Some of these services are really necessary such as warranty checking, Online troubleshoot, doorstep service and lots more.

Registering a Acer product can be done using the following steps.

  • Visit the Acer Registration page from the Support section.
  • From the Registration page, you will have the option to use your Facebook, Google or Twitter accounts to sign-in or alternatively you can sign-up now by filling in your information such as your name, Mobile Number, Email Address, your state of residence, City of residence and Pin code.
  • Once registered, you will have to fill in your product details.
  • First, select the Serial or SNID of your product, Pls check the product for serial number.
  • Once the serial number is entered, you need to enter the date of your purchase.
  • Finally, submit your filled data and your product is registered.

Acer Complaint/Repair Status Tracking

Once a complaint has been registered using this page you can visit here to track the repair status of your complaint. Click on the Repair Status link and then enter your Case ID or Serial Number or Email or Request ID to get the immediate repair status of your complaint.

Registering a Service/Repair Request

Acer India provides a dedicated Self service portal for customers who have registered their product with the company to be able to register their service complaint online and also provides online service request tracking facility for the convenience of the users.

Here is the Link for the Self Service portal. If you have not registered your product online you may also call the Acer India Toll Free Support number to be able to register your complaint. Please keep the product details like the Serial Number, Bill, Warranty information ready before you call the support number.

How to Escalate a Service Issue with Acer India

Once a complaint has been registered all the service issues would be resolved by their service professionals on time, still if you have any un-resolved problems and would like to escalate and complain to the senior authority regarding Acer laptops and products, then you can very well write to their support <strong>ail.easycare@acer.com</strong>

And Acer publishes their Escalation Matrix for all Support &amp; Service issues on their support portal. Click here to download and refer to the Acer India Escalation Matrix.

Acer India Warranty Services:

Carry in Warranty facility is available for products like Laptops, Notebooks, Desktops, Smartphones etc covered by Acer at the time of purchase. Customers are requested to carry in individually to Acer Service Centres in India: Link for local warranty. Customer having problem with your products can go to service centre to solve your issues.

Onsite Warranty facility is also available for products which were covered under warranty at the time of purchase. This service will be limited to customer’s location within 40kms radius or with in municipal limits. Customer is requested to carry your products to service centres, if they are far away from location.

Following are the Acer Warranty Period for products purchased from authorized dealers.

  • All the desktops, Notebooks, Ultra Thin Notebooks, Chrome books, Tablets, Projectors, and Accessories are given 1 year of Limited warranty, while the Commercial Ceriton models get 3 year limited warranty.
  • Acer Power S Series is covered 1 year of warranty on parts, and 1 year of warranty on Carry in Warranty.
  • Acer Travel Mate is covered 3 year of warranty.
  • Monitors are covered with 3 years of limited warranty on parts, 3 years of warranty on labour and 3 years warranty for onsite.
  • Projectors Two-year limited warranty on the projector with 1-year or 1000 hours on the Lamp, whichever is earlier.
  • Smartphones are covered with 1 Year Limited warranty
  • Servers, Storage & Workstations – Servers, Storage & Workstations

Acer India Warranty Check, Extension of Warranty:

Using Warranty Check is necessary for products before they are taken to service centres for a service. Warranty sometimes may not be applicable if original warranty seal is removed, if it is transferred to third party. If you want to know more about warranty limitations, you can visit Acer Warranty Limitations: https://www.acer.com/ac/en/IN/content/wst  or you can also call Acer Customer Care Number India: Link to know the details. You are also provided with Acer Drivers & Downloads: Link information which is very important to keep your systems under proper working condition. If your product warranty is expired, it is important to take Acer Extended Warranty to extend your product warranty for some more periods.

Contact us

There are various means to reach out Acer service in India. Also, check Contact us for more details.

Toll Free Number: 1800 11 6677 / 1800 11 4100.
Phone Number: 0120 3807200 / 011 30233000.
Contact Number: 044 40284100.
Email Id: ail.dteasycare@acer.com .
Customer Service Number: 1800 013 2237.
Twitter: https://twitter.com/Acer_India .
Facebook: https://www.facebook.com/acerindia .

You can approach Acer officially through any of these means and you can get exclusive details of specifications and new launches of products on their YouTube channel.

Acer India Driver Download, Driver Update Process:

Acer India Drivers Download Steps, Driver Update Process is outlined below for users who would like to install / update new drivers to your laptops, desktops, motherboard, camera, phone, tablets and other Acer devices. Drivers are very important to be updated for proper functioning of your products and these act as mediator between your products and operating system.

Acer Driver Download Steps:

Following are the steps to download drivers to your system:

  • Click on Acer Support: https://www.acer.com/ac/en/IN/content/drivers
  • Now click Driver Downloads given under Additional Resources.
  • Choose the product from Select Your Product dialog box.
  • Select Product Line and then select Model from drop down menu.
  • Click Confirm
  • Download all the drivers available for your system and save the files in a particular location as in Desktop, My Computer.

Acer Drivers Update Process:

Above steps are done to download drivers manually and this may be little bit confusing. So you are also provided with Acer Driver Update Tool to make your driver downloading process simple. This tool takes less than 2 minutes to update all the outdated drivers and is very reliable.

Service centre locator

For any service related issues that you may encounter with your product you may take the product to the nearest service centre to get it repaired/serviced. For any general product driver/software updates you may also check the drivers and downloads section on the company’s website. Visit Service provider locator page.

  • From the Service Section, click the Support Network Link.
  • Select your city or click the state to see the state wise service locations.
  • Once submitted information regarding the service centres with the products serviced along with the timings would be displayed.

It also shows the full address, phone number and working hours of the particular store as you click on it.

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