For the convenience of its passengers, TNSTC operates Customer care desk through which customers can contact the bus service for any travel queries they may have with regard to services offered by the SETC.
TNSTC Customer Service :
Toll Free Number : 1800 – 419 – 4287
Customer Care Number :– 044-25364656 (for e-booking/mobile booking)
Website : http://www.tnstc.in
TNSTC India Head Office Address :
State Express Transport Corporation Tamil Nadu Ltd.,
Head Office, Thiruvalluvar House,
Pallavan Salai, Chennai – 600002.
Email: [email protected]
Contact Number : 1800 – 419 – 4287
For Bank Queries: [email protected]
SETC / TNSTC City wise Contact Numbers:
Bangalore – 080-22876974
Chennai – 044-24791899
Coimbatore – 0422-2432939
Salem – 0427-2412960
Madurai – 0452-2566820
Reservation and bookings : The reservation tickets for various bus services can be booked in advance through its website, mobiles apps or at the reservation counters nearby you.
TNSTC Ticket Cancellation Policy : Cancellation of e-ticket / Mobile tickets is allowed only up to 1 hour before the scheduled departure of the bus service from the Origin Point and after that cancellation will not be allowed. Further, cancellation can be done only before 9 PM for the current date journey after 10 PM and next day journey before 7 AM.
The refund amount depends on the time left at the point of cancellation and the deduction details are listed below;
- 10% deduction of fare if the ticket is cancelled before 48 hours of scheduled departure time
- 20% deduction for ticket cancelled in between 24 – 48 hours from the time of departure
- 25% is deducted if the ticket is cancelled in between 60 minutes and 24 hours before the scheduled journey.
- No refund for tickets cancelled below 60 minutes from the time of journey or for untraveled tickets.
TNSTC Customer Complaints/ Escalation Process :
If the passengers have faced any inconveniences with the services assured by TNSTC, they can complain to the customer care by making use of the contact details provided in this page. To get more information related to TNSTC services and others visit its official website.
State Express Transport Corporation Tamil Nadu Limited operates long distance Express Services throughout the State of Tamil Nadu linking all important capital cities, historical, religious and commercial places etc. and adjoining states like Andhra Pradesh Karnataka, Kerala and Puducherry. This Corporation also runs Semi-deluxe, Super deluxe, Video Coach, and AC buses. It operates services to all the districts within Tamil Nadu and also operates services to neighboring states of Andhra Pradesh, Karnataka, Kerala and union territory of Puducherry.
About TNSTC :
TNSTC known as Tamilnadu State Transport Corporation is the public transport bus service provide for Tamilnadu state. There were two divisions which were operated earlier which are merged together and formed a single entity which is known as the State Express Transport Corporation (SETC) which operates long distance bus services in Tamilnadu.
State Express Transport Corporation Tamilnadu Limited operates long distance Express Services throughout the State of Tamilnadu linking all important capital cities, historical, religious and commercial places etc. and adjoining states like Andhra Pradesh Karnataka, Kerala and Puducherry. This Corporation is operating Semi-deluxe, Super deluxe, Video Coach, and Air condition buses.
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