Sansui TV Customer Service Number

8 Responses to “Sansui TV Customer Service Number”

1. m d gadre says:

   September 9, 2010 at 4:43 pm

   Sir,
   I am very sorry to post this mail here. But I have absolutely no other option left. When I exhausted all my options, & there is absolutely no response from Sansui India, I was left with only one option to highlight Quality & Service of Sansui India to International customers. Since Legal system in India is full of impediments & it takes years & years to get justice, I am having this last hope that Sansui India will replace(since they cant repair) my CTV during Guarantee period after going thru this post.
   I spent 3000 bucks to buy this product &spent more 3000 bucks on phone calls & correspondence during last 10 months. Now they are waiting for my Guaranty/Warranty period to expire, thereafter they are not liable to repair or replace my faulty product. Here is my Nightmare experience. I hope members of this forum will understand my sentiments, the agony & pain I have undergone during last 10 months.

   Here I am going to narrate nightmare experience. I purchased Sansui CTV…Model..Viva 14..in December 2009. Everybody advised me not to opt for Sansui
   saying that they were selling substandard “Dabba” TVs in India. They had worst reputation in TV market. But I thought many-times Rivals defame some good
   companies. But I am repenting for that day when I spent 3000 to buy this “Dabba”
   Had I heeded their advise, I wouldnt have undergone tremendous Mental Agony & pain which I had to undergo during last 7 months.
   This is a Classic Case of “Cheat & Loot”. My TV immediately after buying gone blank, but since I had gone out of station & my family members didnt know
   where to lodge the complaint, they kept on using that TV for next 2 months. If it was Switched on & kept On for say 15 minutes to 2 hours, It would start
   displaying picture. Since I had already 2 Big TVs in my home, my family members too didnt bothered to lodge the complaint. While buying Sansui Viva14 I had
   decided to replace my other 2 old TVs with Sansui only, since they are cheaper(than other companies), its Japanese company etc. But soon I realised why
   they are selling TVs at cheaper rates.
   When I returned home, & came to know about the matter,I contacted shopkeeper, since Receipt given by Shopkeeper itself was Guarantee card, & there was
   nowhere Sansui no. mentioned Shopkeeper gave me mobile no. of somebody called Nilesh Gada. He experiemented, did “Trial & error”method for 2 months & when got tired,
   gave me Phone no. of sansui Call Centre. Now let me mention here that these Call/Contact/Customer Centres are no more than Harrassment/torture Centres
   opened by Companies in modern world. Because my experience is that nobody gets satisfactory answers; on the other hand one is subjected to torture with standard
   replies like “We are sorry”, “We are doing our best”,”Our technician will reach your house today”, “Sorry we are not authorised to connect your call to any
   higher authorities or supervisor or we cant give company’s postal address as ours is only Customer care Centre”, even if you keep calling daily for months
   or years.
   Later I came to know that Mr. Nilesh Gada was employee of some company called “Take Care”. And soon I understood that Sansui people are so clever that
   they have entrusted Service work to third party Company like “Take Care” so that they dont have to face wrath of cunstomers’ anger. After spending my precious
   time & money on calling Call centre daily for 1 and half months, they felt sorry for my condition & at last gave me No. of “Take Care”. Again I started
   calling, I was promised to get my TV repair wihin 1 or 2 days everytime I called & after few days, they started cutting my calls.
   So Sansui people gave me no. of their(Take care) incharge called Mr. Dhananjay Chachad. For first
   few days he too promised to repair my TV within 1 or 2 days. But when 15 days passed, he also saved my no.s in his mobile & started rejecting/disconnecting
   my calls. So again I called Sansui Call Centre, they gave me mobile no. of Shekhar, who was boss of Chachad, I was told. But by that time all phone no.s of
   “Take Care” had stored/saved all my Cell no.s & landline no. So Shekhar didnt take my call even once till date. For few days, I kept calling all no.s of
   Take Care, but when I was convinced that they were not taking my calls deliberately, I got angry(I cant express my anger in words).
   So I called Call Centre & told them about their behaviour. I was shocked to know that my complaint was shown as “resolved” in their register on 12th August, when I asked how could they resolve
   my complaint without attending it? And whether they had received any written form with my signature that my complaint was resolved? Call centre executive
   couldnt answer my query!
   On that one Mr. Rakesh gave me no. 53030 & asked me to SMS that no. & said that I would receive
   a call from sansui within 2 hours. What I received immediately was one “Thank you” message & I am still waiting for their call.
   So from next day, again I started calling Take care no.s day & Night, one fine early morning Chachad mistakenly took my call & I narrated the matter. On
   that he said he would send a person immediately at any cost. Since I had urgent work, I told this matter to my wife before leaving home. One Mr. Rajendra
   Mondkar visited my house & removed entire circuit & left. When my wife objected, he told her that his boss had spoken with her husband. Now the feeling I
   have is similar to some lady who has been ***** by somebody & she is holding his baby in her hands.
   When I told this matter to shopkeeper & asked him to replace this “Dabba” with some other company’s TV, I was ready to pay even more. He told me that it
   was matter I had to sort out with sansui, he couldnt help me & couldnt exchange any goods once sold.
   Just now when I visited Sansui Website, I found their slogan “Born in Japan, entertaining India”. How I wish I could change that to “Born in Japan, cheating
   India” or “Born in Japan, successfully cheating & looting Indians for many years”. Now I sincerely appeal to all Indians not to go for Sansui TV even if
   it is available at free of cost. Since I spent 3000 for TV & more than 2000 for phone calls in addition to Mental agony & pain which cant be described in
   words.
   I dont remember whether I was given any complaint no. Because in all this agony, I completely forgotten. Moreover everytime Call centre Executives used
   to aks for my cell no. to retrieve my name, address, complaint details etc. If there was any complaint no. it should be 1000426527.
   Just now when I visited Sansui Website I came to know that their Service agents are not “Take Care” but “Servicedelight.com”. So I was intentionally given
   wrong information by Servicedelight technicians/employees, inorder to malign image of some other company. They are such Bastard people that they should be hanged in public.
2. Kishore says:

   September 23, 2010 at 12:55 pm

   Well I have gone through the comments above and fully agree with the comments .I am also going through the similar experience for my Sansui 29 inch telivision set. Of course in my case after complaining to the customer care nos. the mechanics came but just to add to our woos by furtyher complicating the problems. I have already paid approx. 2000 to pearl home care and now but the problem is not solved yet and now they are saying that picture tube needs to be changed.We agreed to this also but we are awaiting their blessings as this so called Dabba is just resting in my Drwaing room since last one and a half month to be given some life by Sansui representatives. I too repent why iI bought this product in exchange for my running 21 inch Onida set., Which I used for more than 22 years with out any problems. My children wanted big TV so they went for this and now they say Pap our old T.V set was much much better then this . It never us any trouble.
   Thanks Sansui for all these troubles and thanks our system for loopholes to harrass the poor customers who have to be on the mercy of these companies as they can not afford to go on lenthy dates for justice.
3. Sanjay says:

   November 9, 2010 at 8:14 pm

   Yes, I am totally agree with the above comments as I am also going through the same problem for the last four months. The Sansui service centre(naveen park, sahibabad,gzb.) engineer named Bhimpaul took the chesis to his cervice centre for some repair and cheking but not returned yet and while calling he does not answering the call.
4. NITHYA says:

   December 7, 2010 at 12:05 am

   HI SANSUI LTD THIS IS ONE OF THE BIGGEST COMPANY , IN OUR T V ON ONE YEAR OVER NOW T V COLOUR WAS CHANGED AS BLUE COLOUR WT WE HAVE TO DO TELL ME CALL ME :09959548710
5. shoukathali says:

   January 14, 2011 at 3:54 pm

   I bought my lcd television on 15.09.2009. unfortunately some problem occured in warranty period. but it recovered within two days . so we didnot report on that day.the same problem occured after the one month.that time warranty period was over. i reported the complaint to the customer care.so they sent technician and repaired it & it became ok only for five days. i paid rupees one thousand and one hundred as service charge to them. the same complaint occured after five days.i reported to the customer care .they took away the lcd set to their customer service centre.that tv set has not been repaired since 25.10.2010. so i kindly request you to repair itn immediately or replace it. hoping to get favourable reply .
   SHOUKATHALI O
   KAKKAD PO
   TIRURANGADI, MALAPPURAM, KERALA.
   MOB; 09447204975
   E mail ; shalikakkad@yahoo.co.in
6. More Sulakshana says:

   July 8, 2011 at 3:33 pm

   Hello,
   We have recently renewed the service contract for our Sansui Color Tv on 15/04/2011. On 24 th June 2011,we had launched / registered the complaint on 18004194040 number regarding the display card of the same. Sansui customer service assures addressing the issue withing 48 hours. But it looks like these people needs to get training on counting hours and putting customer at first place as till date we havent received any update from these customer care centres. Being the customers we have to keep calling and requesting for service for which we have paid for and still no responce from them. The height of the avoiding the irate customer calling I received the feedback from one of the Sr. Customer care agent ( Nikhil) on 06th July 2011 that the technician had already visited your ( our/ customers) house and they are completely satisfied with the service and which means the complaint was addressed and solved satisfyingly.
   So ashamed of having such customer care in out country where people straight away lie to hide their inefficiency. But the agent forgot that the customers also know that they have to sign the acknowledgement from the technician addressing their issue. Moreover getting the same old assurance from the customer care agents of `sorry for your inconvenience but we will try and resolve the issue as soon as possible’. SOON dont think these people know the meaning of that. I just want the services that I have paid for and not the fake assurances.
   Looking for result and not assurance.

   My complaint number is THA 2406110905.
   Miss S P more
   email: moresulakshana@yahoo.co.uk
7. Hardevsinh Gohil says:

   September 18, 2011 at 5:31 pm

   Sir,

   i bought a 32 ” Sansui Lcd tv from Vinal Trading, Bhavnagar (Gujarat) on 25-10-2010. after very short period same tv stoped functioning and i placed it in Sansui service centre Bhavnagar for the repairing. I got it back after long time. they said my tv was repared, but there was a defect, when ever i start my TV set i heard unexpected noise in the Speakers, mean the tv set was not repaired properley. then after few months the tv set was stoped to working again and i placed it in the service centre on 15-7-2011. but till date my tv is not repared . I called many times to service centre and the consumer care centre every time they ask my complain no. but then nothing is happen yet.then the responsible persons of the service station started cutting my my phone or did not
   receive my call and i got “no replay” from them. I ask my self i i bought this “Dabba” tv
8. rajinder kumar says:

   January 5, 2012 at 2:57 pm

   dear sir
   i m very upset ur service very poor coz nobdy listem our compalint .
   i have lot try to call dealership owner plz seemy sunsui tv .it is faulty in screen wide problem but they are totlay ignore my complaint

   engineer not come .i have called the ur area person is Mr. Raina mob no is 09419301749 I have already contact to him. But same postion No response

   plz sir see oour grivence as soonas possible sort out my TV problem

   regds
   rajinder kumar
   09596830553