M.S.R.T.C. Customer Care Number, Head Office Address, Services

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Listed below are the MSRTC Customer Care Number, Online Booking details and Address where users can call for any queries they may have with regard to travel, booking, cancellation, reservation, online booking information and more.

MSRTC India Customer Care:

For the convenience of its passengers, MSRTC operates a customer care toll-free number which is run 24×7 and 365 days a week.
Toll Free Number: 1800221250
Fax : 022-23086352
Website : www.msrtc.gov.in

MSRTC Regional Office Contact Details by City :

Mumbai            022 – 25101046
Thane                 022 – 25331132
Palghar               02525 – 254942
Raigad                 02143 252289
Ratnagiri            02352 223510
Sindhudurg        02367 232122
Pune                      020 – 4447693
Solapur                 0217 – 2733330
Sangli                     0233 – 2332113
Nashik                   0253 – 2309320
Ahmednagar      0241 – 2416601
Aurangabad        00240 2242150
Amravati              0721 2662285

MSRTC India Head Office Address :

M.S.R.T.C. Central Office
M.V. Bhavan, Dr. A.N. Marg,
Mumbai – 400 008
Customer Helpline Number : 022-23023905
EPABX No: 022-23023900
Fax : 022-23086352
Website : www.msrtc.gov.in

MSRTC Services:

MSRTC provides inter-city bus service within the State of Maharashtra and selected cities neighbouring states along with the local bus services in selected cities. It operates 15,500 buses which come under the categories of Simple Buses, City Buses, Semi Comfortable, Mini Buses, Deluxe Buses, Air Conditioned and Minibuses. MSRTC offers services like online booking, mobile booking, ticket cancellations and refunds, holiday tours and packages, parcels, bus passes etc.

MSRTC Online Booking: For passengers who would like to avail the online booking services of MSRTC can visit the following website to make their online reservations and also there is cancellation facility which is also available online for all the bookings made on the website. The consumers need to register first to access the Online Reservation and other services of MSRTC.

Refunds and Cancellation: The cancellation of E-tickets will be allowed before 4 hours of scheduled departure time from origin OR before preparation of Reservation Chart, whichever is earlier. The tickets booked through MSRTC online can be cancelled at the booking counters or through online and the money is transferred back in the same of transaction done during the payment.

MSRTC Complaint/ Escalation

If the passengers face any problems with the services assured by MSRTC, they can resolve the issues by contacting the local depot or can complain through the form provided in the MSRTC Website and its URL is provided below.
Complaints Form: https://www.msrtc.gov.in/index.php/grievance/index

About MSRTC :

MSRTCM.S.R.T.C. stands for Maharashtra State Road Transport Corporation which is State Public transport service of Maharashtra which was established by the State Government in the year 1950. The transport corporation carries over 70 lakh passengers on a daily basis via its fleet of over 16000 buses that operates service across major states in India.

MSRTC is one of the largest fleet owners in India offering facilities for online booking of tickets for all 17,000 routes. It is the third largest bus service provider in India serving the routes amongst towns and cities within Maharashtra and adjoining states. Apart from locations within the state of Maharashtra, the MSRTC service also covers destinations in neighboring states.

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