Lifestyle Customer Care, Stores in India, Gift Cards

Hi Team,

I have purchased a casio g-shock watch from City Center mall rohini delhi -110085 store on 8-11-18. It was a gift for my younger brother who was out of india that time.when he came back he didnt like the watch.so we went back to store for exchange.
I was shocked they denied to exchange the watch.
I am using lifestyle store since 2015.

I want to know the procedure to exchange it ASAP.

I am gonna pass this experience all over social websites very soon.
Here is my invoice details

It feels very bad while writing it but now a days no one says no to customers..
Puneet khatri-9643101187
Waiting for positive response

Hopeless online store!!!Purposefully did not resolve issue of their mistake of not s being product to my default address..Customer executive Shivani,Vishal,pankaj were not helpful.Niether the could vouch for delivery to correct address or refund#938047 complaint no!!There favourite default address seems to be their creation fe523

Hello,

I have made a purchase of Rs. 21,188 on 16th June and I had an issue with a puma shoes I have purchased. I wore it on 21st and found that it is way too small and my toe finger is getting crunched while walking, causing discomfort. I reached out to the store yesterday in the evening requesting for an exchange of the size and they awaited me for 15 minutes and said that they would not be able to help me as it is not resellable for them. I tried explaining them my concern and I asked if there is any senior who I could talk to. Then they awaited me for another 15 minutes and then comes the manager, after explaining him I received the same response saying that they would not be able to resell the shoe and denied my request. I told them this is not acceptable as its a discomfort for me and it wouldn’t make sense if I use the same for days to come. I again asked them to check and they tried reaching out to their higher authority and asked me to wait for 15-20 minutes. They come back saying it’s not possible, we have tried checking but this the final resolution. They kept me waiting over an hour to let me know that they do not care for the customer and all they care is business. Representatives in the store are so careless and senseless that they do not understand the concern while conveyed and intend to walk away from it when they do not have answers. I felt so pathetic as they kept me awaiting as if I was begging them for a free goods and they were giving it away as a free guesture. I felt so disrespectful and I had to leave the shoes with the store itself as they were not helping me with my concern. Now lifestyle has my shoes worth 3000 and my money. I suppose this is how they grow their business by having customers money in their kitty and keep expanding their business. This is the worst experience I ever had with any store until date and the experience is not just about the shopping but the way they treat their customers and make them feel worthless. I would not recommend my friends or family to shop with lifestyle here after not coz I have lost my money and shoe but the bitter experience that we feel while at store and how they intend to push you away from what you are looking out for.

Thanks and regards,
Prakash

Hello,
I purchased from lifestyle home centre (Chennai) last December 2017 and January 2018 total amount of 127000 that time your colleague advised me I will be eligible for cash back if I swipe from HDFC credit card which I did and still waiting for cash back to credited to my account. Before May 2018 they informed it will be credited but when I called my bank HDFC they said no promotion ran for that period not eligible for any cash back. I am shocked and disappointed with assurance given by lifestyle.

Very disappointed customer,
Prasanna Kumar
09840541557

We bought a dining table and a modo 90/190 bed on 13/2/2012. We are facing some problem in the product. Kindly, register our complaint.