IRCTC Customer Care Number, Email Support & PNR Status Enquiry

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Listed below are the IRCTC Customer Care Number, Toll Free Numbers, Email Support Id’s , PNR Enquiry information. If you have any queries with regard to the railway ticket bookings, cancellation, refund, tatkal booking options and any other travel related feedback/complaints you can call the IRCTC Customer Care Number provided below.

IRCTC LogoIndian Railway Catering and Tourism Corporation otherwise known as (IRCTC) in short is the additional arm of the Indian Railways that takes care of the Tourism. online ticketing and Catering functions for the railways.

IRCTC Customer Care Numbers:
Toll Free Number: 1800-111-139 (24 Hours)
Delhi Customer Care Number : 011-39340000
Chennai Customer Care Number : 044-25300000

IRCTC Customer Care Number (Nationwide 24×7) : IRCTC for the benefit of the customers has recently inaugurated a Call Centre for Railway Enquiries. Customer can dial 139 anywhere from India be it landlines or mobile phones and can get all details.

For PNR Enquiry and status check , you can send an SMS as well and get the details. To enquire pls drop an SMS to 139 by writing ‘PNR’ followed by your 10 digit PNR number.

IRCTC Email Support:
I-Tickets/E-Ticket Customers :
E-Tickets Cancellation :
Shubhyatra Tickets:
Mumbai Suburban Season Tickets:

Indian Railway Enquiry Phone Number

Have a Complaint to post on this organization!!! Simply raise it at our Customer Care forums!

If you feel that if there is any missing information or anything which has been changed over the period of time or any wrong Information, please add/share the updated information using the comment form below. We would be really thankful if you can help improve the information present on this page by leaving your comments.

12 Responses to “IRCTC Customer Care Number, Email Support & PNR Status Enquiry”

  1. Imran Khan says:

    Dear Sir,my query is that I cancelled a ticket on 13 Nov. & amount should be credited in my SBI A/c. on 18 Nov behalf of receipt no. – 0315563362,which transaction I’d is 0785738666. But till date amount was not credited in my A/c.i talked in SBI home branch but solution is still pending.

    Plz take a need full action & short out it soon.


    Imran Khan
    Mb. +91 9099020977

  2. gopan says:

    Dear Sir,
    I just tried to register for e-ticket facilities. But I could not do it.Please inform me how I can register the same.


    my name is ASHWANI KUMAR VERMA.I have an account in irctc but others are using my account.I want to change my password so that no one can use my account,but i have forget who was your childhood that i can’t proceed please help me.

  4. gayatri says:

    My PNR number no was 4700681235/27.01.2013 for this i have not travelled i filed tdr on 27-01-2013 & reference No.ekt2013012706862508. In tdr history, status was displayed as refunded and refund date was 02-02-2013 but still i don’t get refund to my account

  5. G.pavan kumar says:


    I have booked train ticket on 06/02/2013 my pnr no is:4802571713 i have booked my ticket in by irctc id i have received sms but that ticket it is not showing in booking history and in that i want to cancell 3 tickets.

  6. rajeev says:

    Hi Sir/Mam,

    I cancelled my following railway e ticket. In irctc website it is showing that your ticket was cancelled and money was refunded to your account, But I didnt receive any refund from irctc.The details of the tickets are given below:
    PNR no. Transaction id Date of cancellation Receipt no. Train name Train number Date of journey Date of booking

    1. 4559738385 0609124717 18-12-2012 IX23566279 YPR HOWRAH EXP 12864 05-03-2013 16-12-2012
    2. 6515734760 0609147778 18-12-2012 IX23572040 BBS YPR SUP EXP 12845 10-03-2013 17-12-2012
    3. 6415734860 0609148647 18-12-2012 IX23576496 BBS YPR SUP EXP 12845 10-03-2013 17-12-2012
    If any other details you want, kindly reply back.

    Thanks & Regards,
    Rajeev Ranjan

  7. santosh kumar says:

    dear sir, i have book tatkal ticket for 5-1-13 by 12322 kolkata mail ,one seat is alloted b2-62 and other is w/l 1 but i cancelled w/l-1 can i get back my mone

  8. S.Peer Mohamed says:

    Dear sir,
    I booked ticket for my uncle for 25th jan from vallioor to chennai in kanyakumari express on 21st Dec 2012,during my process because of net problem my transaction failed but money was deducted from my account .I didn’t received the ticket. how can I get the ticket or get my money back . please guide me

  9. Akil Ahmed says:

    i have got the ticket by internet and due to some technical problem, i not being able to save my confirmation ticket in pdf format or not even printed it,
    my pnr no is :- : 6315509372
    Train No. & Name: 12379/SDAH ASR EXP
    so can u please send me a saved copy of pdf to my mail id in

  10. Sudeep Paul says:

    Dear sir,

    I booked my ticket on 5th Dec 2012, my transaction ID is 0602976682 and the PNR
    is 6415414093 from my own user account/registration. Now i faced a problem, that on bringing the Bank statement it show that the amount 1025/- is deducted two times for one transaction. Please guide me so that I can get the money back.

  11. punith says:

    I just want to know whether trains will be operational or not on account of Bharath Bandh on thursday ie 20th september(from hyderabad to bangalore). I have already booked ticket and hence i need to know about this info so that i can cancel my ticket or plan accordingly.

  12. Raghuvir Singh says:

    Dear Sir,
    Following refund is still pending. Ticket was not booked but amount is deducted from account.
    0544808433-Rs. 1600/=00
    0544978600-Rs. 1600/=00
    0546289499-Rs. 1063/=00

    Following ticket was not confirmed.
    0537581587-Rs. 418/=00
    Raghuvir Singh
    IRCTC Login ID – rvssafety

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