IFB Washing Machine Customer Care Phone number
IFB washing Machine
IFB Washing Machine Customer Care Phone number – The customers can refer the IFB washing machine customer care no mentioned below to record their services. These are made available 24/7 for customers to contact the company for any service queries or issues they may have with the washing machine.
IFB Washing Machine Customer Care Phone number : 1860 425 5678 (The service is available from BSNL / MTNL networks)
3900 4321 (The service is available from other networks)
SMS Care : The company also offers a mobile SMS care service through which users can raise their issues. SMS ‘IFB’ to 58888
For more information about ifb top load washing machine , ifb washing machine price list , visit the ifb washing machine website: www.ifbindustries.com
Complaint Registration: Users who are not able to get their service queries answered through the phone or customers who have long service issues pending from the service centres can raise an online complaint through the online complaint registration facility made available here.
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IFB WASHINE IN MY HOUSE WE RARELY USING THE MACHINE,BOUGHT 2 YRS BACK. HARDLY WE USED 10 TO 15 TIMES. I AM RESIDING IN COIMBATORE. MACHINE GOT REPAIRED. INFORMED CUSTOMER CALL CENTRE MORE THAN 5 TIMES .48HRS LATER THEY SEND ONE PERSON. THAT GUY NOT PROPERLY EXPLAINING PROBLEM. SIMPLY TOLD TO CHANGE THE MOTHERBOARD. I ALSO ACCECPT THE CHANGE. HE DONT KNOW THE COST .AFTER THAT HE NEVER TURNEDUP .. I INFORMED THE CUSTOMER CALL CENTRE AND LOCAL MANAGER. RESPONSE IS POOR. SIMPLY THEY ARE SOLDOUT. NOT BOTHER ABOUT THE CUSTOMER CARE.. NEVER SEEN SUCH A WORST POOR SERVICE IN THIS FAST WORLD. IF CARE IS NOT POSSIBLE SIMPLY CLOSE THE IFB FACTORY.SHAME SHAME.
I am based in Mumbai. IFB service is horrible – Perfect Cool, the agency in charge of customer care does not bother. Every time we complain the service centre people do not bother. We have to take leave to be at home, since they give false assurances. My recent complaint no/ 5449340 of 20 Nov 2010 is still not attended. We have to beg for service, the mobile nos. of all executives are not answered. The call centre personnel are very courteous, but that is the use? we want service, not false promises in sweet voices.
i have decided to never purchase IFB products and my feelings and opinion are also supported by my friends, family and office colleagues. Wake up IFB customer care!! The sooner the better.
I puchased a IFB washiing machine model SANORITA DX, this was booked in the Indian International trade fair stall of IFB on 27.11.2010 at New Delhi.company represntatives took Rs,500/- for booking.On 30.11.2010 the washing machine was delivered by Manoj Electronics Ltd, dariyaganj, New Delhi-1100002 vide invoice noA:4879 dated 30-N0V-2010, despatched through Mahesh.the balence amount was taken by the delivary man.on 01.12.2010 Mr.Mukesh() of City services & marketing IFB reached and told to my family that you have to purchase stand, cover, I/C pipe and adopter,and left say tommrow he will come in lunch time an arrange Rs1859/- for the said materials.0n2.12.2010 i called Mr Mukesh, he reached and hurriedly assembled the machine within 25minutes and said everything is ok, meanwhile said to sign in the papers, i request him for demo with only one bed sheet, once he agreed, but said ok you sign it, i will show operations, i signed on good wording of Mr. mukesh, he put the bed sheet inside the machine,pore one scoop of detergent, collected his tools and papers and said he is too busy and have to attend other coustomers. now after copmlete of the programme total soap foam present along with the cloths, also water comes out of the machine,i phone him again but said that wash them with fresh water and again put them for spining.I was wondered on his reply, it is a fully automatic machine or semi-auto. any way i phone to Manoj electronis , Mr. Mahesh replied my complain forwaded to IFB,also complain to call center and email but no body attending the problem.If IFB personnel reads this compaint kindly attend it and sort our problem. other wise we feel the IFB is cheating with coustomers fake saying a warrenty of 4yrs.
I live in Bangalore. I got a 3-year old IFB washing machine Senorita Plus. Recently I lodged a service call as the machine stopped functioning. I specifically mentioned that the engineer should visit in the weekend as I am not at home on the week days. However, he came on a week day only and detected some problem with the machine timer. He did not bring any spare with him. He spoke to me from my mother’s phone and told me he’d get it the next day. Next day he called up to say the spare may not be available before a week! The coordinator at the service agency (Leela 25552788) is very uncooperative and rude. They have to get the spare from Whitefield in Bangalore only but cannot send their vehicle there only for me. That means nobody can get a spare untill lot of spare requirements (and suffering customers) accumulate! And they do not work on Sundays when the customer is most likely to be at home.
NEVER BUY IFB. THE COMPANY SUCKS!
Using IFB washing machine nothing other than HELL. Please don’t go for it. Because Service is worst, spare parts will not work properly and there is no gaurantee and reliable.
The comments passed about customer service centre at Rajkot is very very poor.
No persoanl care given by them to me to solve my problem till the date after passing of 15 days.
can company hear my problem from here ? if not any attention to that and if there is no reply by company about consumer’s compalin , what is need of to pass comments here. i hope, IFB will hear it and will solve my problem soon.
NONSENSE Customer Service by IFB,No proper attention to customers querry/problems.All they care for is MONEY … My machine stopped working on 10/Dec and the service guy came on 12 and said that TIMER circuit is faulty, shall replace the same by 14.Till today no call or intimation from the guy… Such a pathetic serivce…My AMC was due in Jan 2011 but they have collected the amount from my home couple of months back… IFB SUCKS !!!PLS DON”T BUY ANY OF IFB PRODUCTS !!!!!!
IFB service center and franchises have the worst customer support process and people sitting in these centers are igonrrant and not willing to help people. I had raised a complaint on 20th Dec. Service centre had given a complaint ID. according to franchise that number is wrong. Both asked me to conmtact the other party. They will not talk each other,you have to call various agencies and find where is your complaint.
Too much, I had to call them 15 times.I didn’t got a resolution yet.
I spoke to the customer care and he answered it was as if he was doing me a favour by answering to my query. When I asked him to talk properly he said this is how It is going to be. All I asked him was, to repeat the customer id. SICK CUSTOMER CARE. SICK IFB. WORST COMPANY !!! All this when I have an AMC for the washing machine.
I spoke to whirlpool customer care, when I had a problem , they were helpful and the service was super fast . The washing machine has given me problems every 6 months. WHAT A SHAME !!!
I too have IFB washing machine & Dishwasher, even though the machines are good the customer care sucks big time,…. me and mom have called up IFB a billion tims for a complaint and its been 6 months we are told that they do not have the parts of machine or will will fix it immediately…..6 months!!!!!!!! wat the hell is this???????
IFB customer care sucks!! this needs to be fixed immediately before they are thrown out of INDIAN markets…learn something from LG
I hv a IFB WM Senator 6 Kg model about 2 years old under AMC @ Chennai. Customer ID 1668687. and my complaint no.is 5589345. I had been facing problem with the machine after it worked normally for a year or so. From the time the AMC commenced,
Now the machine has poblems, with the mechanic (not matured than a school going boy) visiting my place on dec20th. He has removed certain parts, and he say the parts is no stock so when the parts will come we finish the work. i ask the company u r the international company u say this ans is correct. i dont bother about the parts u will make the arrangements and he give one mr sivakumar no.he is in charge of the spareparts. we call more than 80 times he is not pick up the phone .then why he using the phone,why the company giving the dummy no. pl.sack the person from the company.otherwise u company name will be spoiled .pl i request u to go throw the matter as quickly as possible..
iam a ifb customer for the last 10 yrs. the 1st one i brought when i was in Goa and there i had an excellent service. but inspite of an AMC i had suffered at the hands of the kids who call themselves the so called technicians.
very very thankful to to these people who have put down these reviews,
i was about to buy 2 washine machines today one for me & other for my sister as a gift.
i have changed my mind. thanks buddies
I have an IFG Senator 6kg. It was running perfectly for almost 3 years. For the last 1 month we observed a leak of drops of water from the bottom of the washer (and the washer is in good condition and we are able to wash cloths). So I decided to call customer service just to fix the leak. Within a day the service person named Siva, came and he opened up the front panel and cover (without asking me what is the issue and even I didn’t tell the issue assuming that the customer service lady might have conveyed it to him). Then he asked me to bring a cleaning cloth. When I returned back to him with a cloth, he told me that, the important micro controller circuit is burned-out and that is why your washer is not running. And it costs rs.2500+. I got shocked and asked is that also the reason that the washer is leaking water !!? Then the guy asked me back “is it leaking?” I really got pissed-off. When he switched the power on, I found the washer (drum) is not running. I immedialty smelled something fishy and asked the guy to pack-up. Any how he demanded Rs.350 for service charge! GOD.. We Indians are really poor/innocent in all sense. Before the guy leaving the house, I asked him to test the washer once again and confirmed that the washer now is not running.
Later after the guy left, I opened up the washer again and did a mild analysis. To the core of “shockingness”, I found 3 electric connectors disconnected.
1. that is connected to the micro-controller circuit board. (One of the three jacks to the board)
2. that is connected to main motor
3. that is connected to the coil near the coin collector.
I connected all of them back and the washer is now running perfectly.
Regarding the water leak.. it is coming from a small hole on a rubber connector near the coin collector.. I sealed with MSEAL and rubber-solution..
See.. How people are cheating
I also found a design flaw that has caused a hole in the rubber tube. The rubber tube that connects the drum and the coin-collector is very near (almost touching) to the rock-hard drum shell. Since the rubber is soft and the shell is rough and both objects movable, over a period of time (for me it has took almost 3 years), shell has slowly eroded the rubber causing the hole. I am able to see the black rubber scratch mark on the shell and in the same way, a flat scratched portion on the rubber tube and a hole at the center of the flat scratched portion of the rubber tube.
Dear Manager,
I am Kaladhar, a resident of Hyderabad, and am working in an MNC in HiTech City.
I have purchased an IFB washing machine and got it covered it under AMC in Hyderabad.
This month, on 22nd I raised a complaint with the number 5595923. Immediately, the next day a service person attended and he replaced the part.
But to my disappointment, it is still not working. He asked me about AMC paper that day and we couldn’t find it.
We told him that last time we replaced some spare parts and it was covered under AMC. He told us that he will check the data base and let me know. After that we did not get any phone call or response. We called help line to ask about status they told us it’s closed.
My question is how can it be closed without solving the problem?
We explained about the situation. then they gave the contact numbers of the service person Nagender 9248613677, 9441170656, 9704441836.
These phone numbers are wrong. Again I called help line told those numbers are wrong, and asked them to update the contact numbers. The call center person got angry on me and he slammed the phone down.
Again I called help line, same person picked up the phone and one number 040 39187605/606 that phone is always busy.
I found one service center phone number in Hyderabad 65792208. These people told me that area (Address) is not our premises we will not attend that. Good. They gave me Madhapur service center phone number. I called 9397691234 (sampath), I explained about situation and he immediately reacted that I send a mail to IFB.
I am very agitated with such experiences, not only the above mentioned ones, but this still continued.
I was asked to contact Vijay (the service person). Again, this person being the Branch Head shouldn’t be talking like that to the customers.
After a prolonged discussion, he promised me that on Monday he will send a person who will attend my problem. No one has come and now its Tuesday evening. When I called the Brach Manager Mr Praveen, 9392488496 and explained, he told he will take care of everything.
Again I called the help line and they told they will send another person BalaKrishna..
If it is branch manger is not responding my call (I know he is busy with some other things). Who will solve it? Whom should I contact?
This is the last chance I am trying to take help through mail.
If this is not solved or rectified, I am going to propagate about my bad experience with IFB to all my office colleagues, who inturn will tell it in Twitter, Facebook, and through emails and my experience of bad service will be publicized thoroughly.
I will also place the same issue with all the leading newspapers and will see to it that it gets published.
I also have all the receipts, and will go to consumer forum also.
Request you to respond to this mail.
An angry and frustrated customer,
Kaladhar
HYDERABAD
I am Pankaj Rathod from Arakkonam, Tamilnadu, India. I paid for Annual Maintenance Contract of my IFB Microwave Oven on 06.09.2010 to IFB service Person. My oven got faulty before three months and since then i have been lodging a complain online, and calling their customer care. The service person named Siva comes and makes me fool by telling that i will come with the spares next week and then he comes after a month, when complained for four to five times. IFB sevice department want to just pass the time so that my AMC period expires. The product they sold to me got faulty just in 14 months and now since three months i have been complaining and also paid for the AMC but they are not turning up for the repair. Purchasing a IFB product was one of the biggest mistake i made and suffering since then. IFB AMC is a fraud, and you will never be able to contact the company for bad service complains…. never ever buy shit like IFB….
IFB in Chennai is as worse as other states. They keep on giving false promises and never ready to take care of the existing customers. I bought 6 machines for our flats in Chennai and facing lots of problems in the pump.
If all the people who face problem will come together, we can file a case in the court and claim the money. I am going to file a case in Chennai high court in 7 days
Ziaudin
I too feel that IFB Service Centre in Chennai is not doing any service to the customer, otherthan, asking about the details of the product purchased and the problems over phone. I feel now, that I should have not purchased an IFB Product.
I have bought a microwave oven from IFB and it ran into problems soon after. The service centre is unresponsive and have a do-not-care attitude. Not only is the product quality bad, the service is pathetic too. And this happened in Bangalore, it looks like all service centres are similar. I would advise new customers not to buy IFB products.
I bought a IFB washing machine Senorita Dx an year ago…
I complained of the noise in the machine…All they said was load the machine fully and run it..The noise persisted and the next time they said load only half of the machine…The noise still remained and the next person came ….I gave hime some clothes and asked him to fill to the optimum level which he refused knowing the machine has some problem.He said that there was a problem with shock absorber after 13 months of purchase and the technician said it badly needs to be replaced…He said that it costs over a few thousand bucks…After seeing the extended warranty (24 months)of the machine that covers the spare, the technician ran away in a jiffy saying everything is fine. They are trying to grab money from innocent customers…And also that after buying the machine that costed 20K, they still sold out various accesories worth 10K saying they were essential for the machine. Whatever u complain something big, they’ll attend it only after ur warranty gets over..
My humble advice to all those who read this post is……..
NEVER GO FOR AN IFB PRODUCT…..If u r going for the brand, then be prepared to spend about 30-50% of the machine cost for maintainence every year…
Complaint no 7346881 ,Custumor code 1787210. I complained ,on 08.10 .2011.about my 7 kg IFB washing machines non functiiong.Tilldate ie 02.01.212,not even a proper answer,comess from service side.Even today they are,blinking,to give a satisfied responce.For more than 2 months my family facing hardship,and,mentaal strain.I am cursing myself why, i selected Ifb…Atleast my mail may awake the authorities,to solve my problem,IMMEDIATLY
PANNEER SELVAM
Door,no 9 ….72 nd street,Korrattur.Chennai 600080
Mobile: 9791138889
I have purchased an IFB washing Machine Elina 5.5 kgs., and within one and half years it started giving complaints. I made a complaint to the IFB Customer Care again and again but they did not give me any positive response. I also made a direct complaint to the service centre but that too was not responsive. Being a working mother, my situation got worsened as in winters it is not possible to wash your clothes in the evenings without any drying facilities.
IFB is very very very very BAD…..service centres are WORST……Do not ever try to purchase their products…..GOD BLESS THE CUSTOMERS OF IFB…..amen…
This is Prithviraj Singh Chauhan, staying in House No. 180 P, First Floor, Sector 14 Gurgaon, HR-122001. I dont know how to start this. But since the time, I bought the my IFB Digital SX 6KG machine, I am facing problem. I bought it from a local shop in Sector 14. When they deliver the machine, I didn’t get No manual and no Warranty card with it. After calling several times to the owner at shop they sent me this 3 months down the line. It has been my 4th running month and I got a huge problem with the machine. I made couple of calls to Customer Care and they send someone to my place to repair the WM. Unfortunately, they couldn’t repair it and said that it will get replace. Since then it has been 20 days I am waiting for someone to come and replace my WM. I am sick and tired of calling the customer care, everytime they give me a complaint No. and they say that it will be done in a week, but i dont know for how long I will have to wait.
NOTE: If i chose to go with IFB being a great brand and if I bought the most expensive washing machine spending 34,000 INR on it, and if I am going through hell lot of problems, IN THE FUTURE I WILL NOT RECOMMEND ANYONE TO GO FOR IFB. They are just a brand but nothing else. I am having a daughter of 3 months old and it’s winter season. Anyone can easily predict that how difficult it is in winter season to wash and dry the cloth without a WM esp if you have a baby at home just 3 months old. I am planning to go to consumer court to file a legal complaint against it if they will not replace it in a week from now on.
Hi,
I’ve registered a complaint IFB Customer Care Number 044-39004321 five days ago with complaint no. 8133701, even after making three remainders in the same no. no body cares about their customer, till now NO CALL NO VISIT, very very WORST SERVICE
I want answer for three simple questions
1) How many Hours to get call back from IFB
2) How many days to attend the job
3) How many weeks to complete my issue
Regards
S.Manickavel
1/211, Big Street, Kadambathur
PIN-631203
9962551315
I have been using IFB washing Machine for the past 5 years. As for as my knowledge IFB was one of the best product with good customer care / service companies. I never had problems as the sevice was very prompt and had quality.
But this time I faced a very bad exp. I have some problem in my Washing machine, so I called up the customer care & they send a technician the very next day only.
But that guy was so rude and don’t know how to talk with a customer specially a lady. Instead of fixing the problem,he started pointing out about the Washing machine Cover & the Stand (as we did not purchsed those things from IFB brand as its unavailable that time with the Dealer) & behaved with me very rudly.Than he started showing some powder pkts. & forcefuly telling me to buy as its must to keep your machine clean. When I told that nobody from the IFB company suggested us for any kind of powder to use (to keep your machine clean inside) when we purchased the machine 5 years back nor ever I faced any problem in my machine due to this .Than when I asked what is diff. if somebody is not using IFB brand Cover & Stand as I don’t think it will affect on the machin, he again started arguing. He told me that no IFB person never ever came to install this & show me the receipts proof etc….We have so many gadgets in our home and all the time the Dealer only send those items to home but the Company people coming and giving us demo within a week. But this guy is telling me all the shit things & its not possible for me to search 5 year old receipts to show him any proof.
Than finally when I shouted on him to behave properly with the customer, he told me that Lock has to change and it will cost some Rs.550/- and than service charge is Rs.330/- with tax. As I don’t have any faith on this guy, I asked him to show me the price tag of that lock,he simply run out of my houe telling that he will come tomorrow & will change the lock. I asked his name & number, but he just ran out of my house.
The very next day I called up customer care and complained about this guy and they gave me some Manager’s no. . I talked to that Manager & told to send someone after a week as my husband is out of town that time & I don’t want to take any more chances with this technicians as its really horrible exp.for me. After a week I requested that Manager to send some technician and every day he is telling me that today I will send this time & that time and upto 3 days I waited for the technician and everyday calling that Manager for continuously for3 days.
Than finally I again called up customer care & that guy was so nice & understands my problem & assured me that they will fix my problem within24 hours.The very next day only they send one technician who is really really good. He told me that the Main Lock is good and no need to change & only the Door lock has to change which will cost Rs.150/-.He did his work so nicely and when I asked him what to do to maintain the machine, he gave some good tips which no IFB people told us while they gave demo 5 years back. But thank god I never had any problem with the machine in all these years as IFB is always the BEST.Than he showed me that powders also which will keep the machine clean in long run. My work done in Rs.150/- instead of Rs.500/- as there is no need of the Main lock to change.
Just wanted to tell that the customer believes blindly whatever the technician is telling & they should not drag money unnecessarily from the customer by cheating them like this. It is spoiling the IFB brand name as well as the customers are facing lots of problems and its really afraid for a lady to talk with this type of technician in the absent of any male person in the home. Lastly I am really thankful to that customer care guy & the second technician to fix my problem so nicely . I hope I will not face this type of problems again in my life as I really have very good impression with IFB brand.
A.Mishra
Bangalore
Hi i am a recent victim too for the IFB Product – Elena VX Wahing Machine.
First Thing…
I booked the IFB Product – Elena VX Wahing Machine and i was told that they will deliver the machine in a couple of weeks but they took around ten days to dispatch the product.
Second thing…
After that IFB had send a Local dealer (Outsourced by IFB) for a Demo for How use the product,we followed the same instruction and try the use the product for the “First Time” we found that the water is leaking from the machine even before “FIRST USE”.
Third thing..
I called IFB Customer care (today) another surprising thing waits me here….The rep i spoke to answered me that they cannot register a complaint now as there server was TOO SLOW to pull the details and register a complaint.He didn’t even had the courtesy to say why he cannot register a complaint, only when i asked he told that and HUNG UP on me before i completed.
So this is My Experience with IFB (very recent one)
I am not writing this to IFB to see this and address this issue, as they don’t have time for this.
I am writing this for who all raised a complained here above so far,and about the previous review above me I don’t think it is GENUINE…as it is from bangalore and IFB Customer Care located in bangalore.Hope that explains a lot!!!!!
So, what i am trying to say to all victims of IFB product is that we can attack this is a DIFFERENT WAY.
“Word-of-Mouth” is a great weapon for it.
Whenever, wherever possible create awareness by sharing your experience about IFB Products/Customer Service/Product Quality to people around you like your office,Home etc and whatever means IM,chat,phone,email etc.
In that way we are avoiding or creating awareness to people about IFB & thier customer service which will help them to wisely select a QUALITY Product rather than falling into IFB’s fancy offers.
If IFB don’t know the IMPORTANCE of CUSTOMERS/CUSTOMER SERVICE/PRODUCT QUALITY
“Lets teach them”
How that sounds guys??