IFB Washing Machine Customer Care Phone Number, Support

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IFB Washing Machine Customer Care Phone number –  Customers can refer to the IFB Washing Machine Customer Service number mentioned below to register their service complaints and for inquiries regarding product demos, installation of washing machine, service, AMC and any other product queries  These are made available 24/7 for customers to contact the company for any service queries or complaints they may have with the washing machine.

IFB washing MachineIFB has become the famous house hold appliances brand in India with its washing machines product models being very popular among the customers. Some of the famous models of IFB washing machines are : IFB AW60 205T Automatic, IFB Senorita SX Automatic, IFB Elite VX Washing Machine, IFB Executive VX Automatic, IFB AW6501SB Automatic etc.

Company has a After Sales support for its products and customers can avail their services for solving any problems they may have. Email id is also mentioned here for the customers to login their complaint details and always toll free numbers are available to reach to the representative.

IFB Washing Machine Toll Free Number, Contact Details

IFB Washing Machine Customer Care Phone number : 1860 425 5678 (The service is available from BSNL / MTNL networks)

ifb-customer-service3900 4321 (The service is available from other networks)

SMS Care : The company also offers a mobile SMS care service through which users can raise their issues. SMS ‘IFB’ to 58888

For more information about ifb top load washing machine , ifb washing machine price list , visit the ifb washing machine website: www.ifbindustries.com

Complaint Registration: Users who are not able to get their service queries answered through the phone or customers who have long service issues pending from the service centres can raise an online complaint through the online complaint registration facility made available here.

Email Support :  ifbcrm@ifbglobal.com

IFB Washing Machine Support – FAQ’s, Demo

Customers having any queries regarding installation, operation, and trouble shooting of IFB washing machine can click on the below link to clarify their doubts of both front loading and top loading washing machine

Front Loading Washing Machine : FAQ’s
Top Loading Washing Machine : FAQ’s 

Customers can also get live demo about working of washing machine at the same above links. For any other information, Customers can get updated information related to IFB washing machines from

Website:  www.ifbindustries.com.



Have a Complaint to post on this organization!!! Simply raise it at our Customer Care forums!

If you feel that if there is any missing information or anything which has been changed over the period of time or any wrong Information, please add/share the updated information using the comment form below. We would be really thankful if you can help improve the information present on this page by leaving your comments.

233 Responses to “IFB Washing Machine Customer Care Phone Number, Support”

  1. Anjali Bahadur says:

    I am an customer of IFB washing machine. Since the very first day I loaded my machine I am living in virtual trauma. The very first time when I loaded the wachine I had to go out for some engagement. Thinking it a fully automatic I left it running. When we returned back home, to our shocking surprize, the machine was there near the door to receive us.

    We called the customer care, They were very prompt to attend the call. But they did not find any fault. They adjusted the floor level. Since that day, my machine walks, jumps and thump. After repeated complaints, they find no fault. We made complaints through Emails also but no response. After some time they blocked my Id. So that I cant make a written complaint. I threatened to go to the consumer court. After the warranty period they said that you get the belt replaced and the gasket of the drum also. Which I refused to because when my machine was in warranty they did not get this bright idea. In between they suggested us to buy stand. I asked them to guarantee that after getting stand my machine will not walk. they did not.
    So since 2006 every time I load my machine, I live in trauma, wondering where will it go today.
    Finally after all this it has stopped spinning from yesterday. Must say IFB is very strong. It has survived 8 years after all those jumps and jerks.

  2. DR VENKATESH says:

    WORST CUSTOMER SERVICE IN THE WORLD.
    This is Dr venkatesh, from coimbatore. I bought an IFB elena washing machine 1 1/2 month back. within 15 days the machine started vibrating and we were unable to use that. when contacted the customer care they send a service person after a week and he saw the machine telling some problem in the board. he told he will bring that the same day. It was more than 30 days he did not repair. I am calling the customer service daily and till date there is no response. Even i spoke to the customer service head and many mails to the ifb website. This is the worst service i have seen in my life. I don’t know how to proceed further. I already started advising my colleague doctors never to go for IFB washing machine.

  3. Britto Manohar says:

    I am using IFB Serena sx washing machine. It was working properly for 1 year only. The warranty period is not yet over. Whenever we call for service they just attend but never the problem is resolved. The mechanics are keen to sell the descal powder. Now the washing machine is not cleaning at all. In the last 15 days 4 different mechanics attended. Each one said they will come the next day to clean the drum because it would take 3 to 4 hours but never came. When contacted no reply. We have a worst after sale service at chennai tambaram. I don’t know why I am charged for small small spare parts and descal powder they use to clean the drum during the warranty period. If the problem is not resolved now I will go to the consumer forum. My contact number is 9941623535.

  4. balasundaram says:

    We had bought IFB Senorita Model in 2012from Girias dealer from ganganar, Bangalore with registered tel No 9902860303. We had some with belt and drum after 1 year of purchase. We gave complaint and replaced had done with cost for belt. After 1 year still we have warranty for two year, we had problem with circuit water was not getting into the machine. i.e last month aug 2014. But as per the complaint engineer visit frm hebbal and changed the circuit panel as free cost becoz we had warranty. After two weeks of time I received same problem and I contact the same engineer about the problem He asked me to give complaint again regarding to this matter. I felt this machine is totally having more problem becoz I found other 2 members of my family purchase not at all maintaining in proper condition still i didnt found any problem with their machine.
    I feel the product has some basic manufacturing defect and the Company should replace the product free of cost to save the image of the company. Still I have warranty after that I can’t afford to maintenance when such problem arises. Pls do the need full in this regard. Pls contact me 9019990253.

  5. sunil kumar says:

    my name is m sunil kumar my washing machine is elenavx myserial no 002746 now door lock repar lock is cut plese sent part of lock and ticnations my contac no 9966022020 from kamalapuram kadapa ap

  6. R.MADAN MOHAN says:

    dear sir, i have register a complaint that my washing machaine is not working. my complaint no- 13730557 dt.6/9/2014. the service centre people telling that spare parts are not available since 7 days. while register amc they said, we resolve any problem within 48hrs. but this is not happening present.customer care people are also not reponding well. kindly look in to the matter& solve the problem immediatly. my name is madan mohan,NALLAKUNTA, HYDERABAD.MOBILE-9849024394.

  7. C.MUTHUKUMAR says:

    Dear sir, I am using senorita DX 5.5kg purchase washing machine 13/11/2010 the machine problem on of the many time and many parts changed but the machine working not properly the machine running/ washing the time lot of sounds contiuely the purchase date the top of the body wear damaged many places the door loock and wear damaged the last week door dameged the complinet of service center the service man service the machine the another part of machine damaged the door outer cherged some of the techician handle the manchine roughly like lehman I request to concernedplease focus on quality of service by educated serivse man so the customer get satisfied and machine may be saved from becoming scrap Iwant one to visit my home and give a complete solution of my problem in24hours or new mechine ele with i will go to consumer court and file a complanint against the worst manchine and worst service center in tirunelveli

  8. shreemurthy says:

    Hi,

    I had lodged complaint on 26th Jan ’14, Today being 10th Feb ’14, None from the IFB team bothered to call back and correct the status of washing machine. Last Thursday I post spoke to Bharath IFB Representative, He had promised to resolve today (Monday) 10th Feb, Today, But,i was not surprised, I did not get response till after noon, When I called up Mr.Bharath, again to my surprise call was answered by Vignesh, who was rude and did not care for customer. Also responded with don’t care attitude. When I responded to take up the case in consumer forum. He reverted to take it up whom so ever. Agency have closed the ticket from back end without even solving the issue with washing machine. I was surprised to see sms, I immediately called up the toll free number to raise my concern and requested to share contact details of Bharat and vignesh bosses. but in vein I got email id of customer care. But, Call center team was good enough to hear out the issue.
    IFB Brand value have been held at stake by Bharath, Vignesh and Agency Shiva shakthi enterprises. Why do IFB have AMC in place if cannot resolve customer issues ? Why do IFB have authorized service center who as integrity.? Why does IFB appoint staffs who cannot acknowledge customer concern and respond ?

    This was not the first time I have concern with these guy, I have decided to take up in consumer forum and later gift the non working IFB washing machine to Regional Service head.

  9. kanagarajan says:

    i have ifb washing machine front loading model.with in a year i had repeated complaint.i have been frustrated by making so many reminder to cust care service.long delay in attending/no response.i do not know what to do

  10. Amarjit Singh says:

    We purchased IFB washing machine Digital washer 9kg & Dryer 7 KG on 06/12/2012, ever since then our life has been an ordeal of calls and follow ups with the IFB Customer Care Centre. We had to call the technician almost every fortnight for some or the other major or minor complaint. We would call IFB customer service team and lodge a complaint. The technician would reach us most probably within 2 days and the complaint will be attended.But the service rendered is highly unsatisfactory as the problem never got resolved.

    There have been series of complaints made time and again regarding the UNUSUAL ANNOYING LOUD SPINNING SOUND AND SHIFTING OF MACHINE TOWARDS THE WALL while spinning!Last Complaint No. as on 05/06/2013 is 10894387 . Second reminder given on 19/06/2013, when finally technician came but still the problem persists.

    It is further annoying to know that whenever a technician visits either they replace the part/ say the part is not available etc.etc, which is affecting no one just US, the unfortunate buyer of your product.

    Honestly, now this is beyond our patience and it has become utterly frustrating to keep putting it money into this piece of junk. This machine is beyond repair and we demand that you replace the machine as it is still under warranty and we feel that we have been cheated on first go by giving us a sub-standard defective machine.

    Looking forward for some prompt action .

  11. Rajiv Malhotra says:

    International Brand IFB with a pathetic service in India. Have paid huge AMC cost for my Front Load fully automatic washing machine with an intent of having trouble free service (if needed). The experience has been extremely frustrating because of poor service from IFB. Latest complaint Token no 12245763 was lodged on 19th Jna 2014 but despite promise of providing service in 24 hrs no one has yet attended the call despite thrice calling up the service center. When i called up faridabad service center and told that i will escalate it further, its represenative Mr. Mukesh was indifferent and said that i am free to do that …..No problems.
    Looks like , its endemic and not just one service center problem.
    It reflects IFB mindset. No wonder they are lossing to Korean brands of LG.Samsung. My advice to future buyers …..Do your home work well

  12. rajat says:

    Buying IFB Product has been a disaster and a wrong decision. The brand new Maxi 550 has manufacturing defect and the timer is not working . I demand complete unit replacement of the machine. Ticket 12152981

    Its very sad that a company like IFB produces such poor quality products .

    With Warm Regards

  13. Ajit Prabhakar says:

    My IFB washing machine Model No.Execultive Plus fully automatic was attended by the authorised representative from Reliable Service, GT Road, Bhiringi More, Durgapur-13 contact no.9475238928, 7699991598 on 22 Nov 2013. Their Ticket no.11863609. My washing machine was fully dismantled on 22 Nov 2013 and the defect was noted. I was told that they will come back in one week time with the spare parts to make the machine ok. I am waiting from more than one month now for their visit. I have called them end number of time on phone but every time only one statement that the parts have not come from the company. I wonder if the company of IFB has shifted its base from India. If it is still in India, then how come that my machine spare parts could not be made available after more than one month. Its really a matter of shame that such things are happening in India. I am cursing the day when i went for purchasing an IFB product.If some one down the order is responsible for this, then please black list such authorised agencies who are simply tarnishing the image of the IFB brand.

  14. D.Kumar says:

    We have been advised by your service center (thru Just Dial) to contact a service provider in Ghatkopar, to replace a Timer and circuit point of IFB front loading washing machine last week.Despite insisting a “Clear’ (Pakka) bill prior agreeing to repair our unit, we have received the Katcha bill from the service provider Shivam National Electronics, ie without any part no and actual price as per company’s spare parts catalogue.

    Pls adv the part no and actual prices of the same to settle the bill to your service provider, who has just provided as a hand written katcha bill, which is not accepted by us.

    Pls treat this matter urgent.

    Also there should be an improvement and prompt service from your service (repairs) provider.

  15. Sunaina says:

    My registered id no. is 3218467. I have shifted from Gurgaon to Kolkatta and On 14th october I launched a request for re installation and service of machine. But after the repeated reminder one engr finally came on 19 October 2013. After visiting he said that the machine can not be reinstalled as the tap is not proper, I told him to wait for 10 mins as I called the plumber to change the tap, but he refused to wait and was very very rude with me. he asked for visiting charges without doing anything, he didnt have even descaling powder for service of the machine.again I called thrice to come for reinstallation but no one turned up and finally after reading the manual I myself reinstalled the machine. Again on 21st Oct, I launched a complaint of service of the machine to customer care, Head Branch Office Kolkatta, General service IFB Kolkatta more than 6 tinmes but today is 23rd October and no one has turned up till now. With deep regret I have to mention that Such reputed brand like IFB is ruining its image because of its serbice. I request you to please suggest me something that how to get my machine functional again in kolkatta. I am very demoalized after talking to all ur customer service. Please help

  16. Rani says:

    My name is Rani, i am also facing severe problem with IFB services, i have registered a complain on jul-10-2013 till now no response.

    My bill got misplaced, they are showing me hell for the service though my machine is on warranty still paying and getting things done.

    There no proper coordination between Service Center, Dealor, Branch Head and Customer service.

    God if some can help me on this

  17. suseela says:

    I do 100% agree to the strong comments above, on the poor service of IFB. Too tired of these people. I put my front door machine in a corner of the room which is being used almost as a table for folded clothes a year back. Today, I called them again, as I am not financially good to go for a new machine. A gentleman spoke to me when I contacted the toll free no.!!!.18604255678(I was charged for this call) to fix the front door, which is leaking. GOD only knows what’s going to be my experience at this very hard time of mine! Hoping for the best!

  18. K S Bhat says:

    Dear Sir,

    My customer ID 2277488(Karnataka)
    I had bought the Senorita-DX 5.5 in the year 2010. The machine is repaired more than 15 times by IFB technicians during the last three years.( Pl see my complaints log). The MTBR is minimum 15 Days. ie the machine is not in working condition for at lest One Year in its life of 3 years. As my family is 2+1 , the machine is not used heavily or roughly or fully. Every complaint took longer time to attend than it needed & some times the complaint is closed without any service. So only after re-registering the complaint the machine is repaired. In warranty period itself the machine is not good condition. So this is the manufacturing defect machine. So I request IFB to replace the machine at the earliest

    Regards,
    K S Bhat

  19. deepak says:

    one person from IFB came for service and took inside part for replacement and never turned up even after calling 2 times, it is already 2 weeks gone but no reply from service team.
    very poor customer service not even bothered how to give customer support

  20. Harvinder Kaur says:

    We had bought IFB Senorita DX Model on 07 Jun 2009 from Delhi with registered tel No 9350799840. It used to make lot of noise during operation.The same was reported to Customer Care service at Amritsar, while we were posted at Pathankot. It was attended to but the sound continued. On 02 Oct 2012, while we were in Mathura the drum and weights broke down and the Customer Care at Mathura Radha Swami Enterprises repaired the Machine at the cost of Rupees 6850/-. On 08 Apr 2013 the Drum has broken again, the Complaint has been registered with Customer Care 10647962 on 09 Apr 2013 with registered Tel No changed to 08979970123. The Service Engineer Visited on 11 Apr 2013 and giving an estimate of Rs 4000-5000/-. I feel the product has some basic manufacturing defect and the Company should replace the product free of cost to save the image of the company.

  21. T.VITTAL says:

    My Name is Vittal,I feel that my Top Load Washing Machine got problem,My self Called to IFB Service center on 03-04-2013 at Tirupati on Phone No#08772240429 still nobody has not attend the service.Many of my friends also suggested me to not to buy the IFB Washing Machine due to this kind of bad service,
    Regards,
    T.Vittal,
    8/359,Bapuji Colony,
    Sulurupeta,Nellore Dist,AP
    Mobile No:8099932898

  22. Aneesh says:

    I don’t agree to Sanjay Bansal’s comment:
    “I should say IFB is the worst after sales service provider for the best products.”

    I would rather modify his comment as
    “I should say IFB is the worst after sales service provider for the WORST products.”

    I am right no@office, planning to leave now because I got a call from home that my IFB Washing machine has failed again ! This time, I am going home to throw that crap box (IFB Senorita DX) out and buy an LG/Samsung/Whirpool Washing Machine.

    I recommend buying IFB Washing Machine, if you have less or no clothes to wash, you have lot of free time to waste calling IFB Customer Care, have infinite patience to wait for their technician who would never turn up, still have the patience to find a local technician to repair the junk box, and still have the patience to go through the same experience within a few months !

    I am searching for a local scrap dealer who would give me at least Rs 500/- for this cheap metal box..

    -Aneesh

  23. Ashutosh Shankhdhar advocate says:

    I have logged an complaint for getting my washing machine serviced and the service provider in Moradabad service centre Mr Shakell Ahmed said it will be done in 24 hrs and already 7 days gone they infact have not even responded and behaveiour of service centre employ is very poor. I will take legal action against IFB company.

    The worst service ever i saw was IFB.

    There products is good but service is 0%.

  24. Sunanda Bhalotia. says:

    This is to inform you that I have purchased IFB washing machine MODEL NO. ALINA DX from POWERMET ELECTORNICS, SHOP NO. 32, UDAY SING PLACE, NAHARPUR, SECTOR-7, ROHINI. in my name on 26.10.09 vide SR. No. 69897. The Extended Warranty period is 26.10.11 to 25.10.2013
    On 10th Januray’13 I have register a complaint that the washing machine is out of order, at your customer care (Complaint no 10361845). I have spoken to Mr. B.K. Chaudhary 9873405730 /Mr. Tarun 9910124428/ Ms. Shika011-64714428, (mobile numbers got from customer care), but all in vain.
    On 22nd February again I have register another complaint when I came to know my earlier complaint was cancelled without informing me. The new Complaint number is 10470973. But till date no action is taken yet.
    I have spoken so many times to Mr. Tarun at 9910124428 but of no result. I fail to understand what’s purpose of having IFB AMC ? Isn’t it harassment of client and against consumer’s right.
    Would you please let me know that who is going to pay 10,000/-, which I have spent on washing during the period.
    Sorry to inform you that despite my so many reminder & regular follow up I will be left with no choice but to go for consumer court for my right.

    Sunanda Bhalotia.

    Naveen Kahnna
    mobile No. 9910355223

  25. Sunanda Bhalotia. says:

    This is to inform you that I have purchased IFB washing machine MODEL NO. ALINA DX from POWERMET ELECTORNICS, SHOP NO. 32, UDAY SING PLACE, NAHARPUR, SECTOR-7, ROHINI. in my name on 26.10.09 vide SR. No. 69897. The Extended Warranty period is 26.10.11 to 25.10.2013
    On 10th Januray’13 I have register a complaint that the washing machine is out of order, at your customer care (Complaint no 10361845). I have spoken to Mr. B.K. Chaudhary 9873405730 /Mr. Tarun 9910124428/ Ms. Shika011-64714428, (mobile numbers got from customer care), but all in vain.
    On 22nd February again I have register another complaint when I came to know my earlier complaint was cancelled without informing me. The new Complaint number is 10470973. But till date no action is taken yet.
    I have spoken so many times to Mr. Tarun at 9910124428 but of no result. I fail to understand what’s purpose of having IFB AMC ? Isn’t it harassment of client and against consumer’s right.
    Would you please let me know that who is going to pay 10,000/-, which I have spent on washing during the period.
    Sorry to inform you that despite my so many reminder & regular follow up I will be left with no choice but to go for consumer court for my right.

    Sunanda Bhalotia.

  26. Harish - Bangalore says:

    Even after four days of shipping the product no one from IFB has visited my place for product installation and product demo.

    But IFB is claiming that product will be installed and demo will be given within 24hrs of product shipment…!!!

    I don’t know what’s the problem with this horrible company….!!! irresponsible management and customer service…..

    My advise to everyone……Please don’t go for IFB…… If, you will be trapped…

  27. Manmohan Sen says:

    From:
    Manmohan Sen, A-3/501, Mirchandani Palms, Pimple Saudagar, Pune – 411017. (IFB- Customer Code No. 1963187).
    Dear Sir/Madam,
    IFB Washing Machine- Supremo dx – Complaint No.10359369 dated 09 January 2013. – IFB- Customer Code No. 1963187.
    I am a very old customer of IFB. I have IFB’s Dishwasher and Microwave besides the above Washing Machine which I had purchased 15 years before. I had taken the machine along, on my transfers, to Nagpur, Kolkata and back to Pune during the period, of course with due intimation to and assistance from your authorized service centres. I indeed enjoyed a special relation with IFB and had preserved all documents and correspondences thereof.
    In fact I was very happy with the services rendered by various IFB service centres, but recently I was quite disappointed to learn from Mr Hemant Choudhary of your Pune Centre that my complaint cannot be normally attended to as the parts of the machine are seldom available. And instead I should opt for a new machine in exchange.
    On my complaint regarding the machine’s unusual sound (suddenly developed) in the spin mode, Mr Amol Patil from Pune centre attended on 12 January 2013. A charge of Rs.280 was paid. According to Technician Patil, the machine is in excellent condition and only needs an electrical switch control panel to be replaced. He had further advised us to inform about the same to the Pune Centre. Despite repeated requests and a series of complaints vide Tkt Nos. 10363828 dated. 11/01, 10387937 dated 21.01 and 10406171 dated.28.01.13; nothing could be achieved so far.
    I shall, therefore, urge upon you to kindly look into the matter and do the needful at your earliest.
    Thanking you,
    Yours sincerely,
    MANMOHAN SEN/14 February 2013.

  28. SANJAY BANSAL says:

    I should say IFB is the worst after sales service provider for the best products.

  29. SANJAY BANSAL says:

    I am SANJAY BANSAL. My customer ID no 3554547 Complaint no 10212460 date 27 January 2013.
    Here in Indore we do not get after sales service.
    Very rude non responsive executives and franchises.

  30. Nithin Joseph says:

    I have logged an complaint for getting my washing machine serviced and toll free number guy said it will be done in 24 hrs and already 5 days gone they infact have not even responded.

    The worst service ever i saw was IFB.

    Recommend not to purchase any products of IFB as service level is 0%.

  31. Sreeja says:

    I am using IFB Serina 5.5 kg front load washing machine. I REALISE ITS BEEN THE GREATEST BLUNDER PURCHASING THIS MACHINE .Please think twice before you purchase IFB product because you will have to suffer the irresponsibility arrogant and rude behavior of the service person. THEIR SERVIVE AND BEHAVIOUR IN TRIVANDRUM IS WORST.. Somebody who is at top please look into it. What use….

  32. BASAVARAJ KARANING says:

    Dear Sir/Madam
    I am using IFB Senator(6kg) thinking that which is very good product but after sale service is worst because M/S.ACE MACHINERY SERVICES was took my washing machine which is leaking in drum & told by technician also & according to that they told drum replaced & some machine drum also is given to me , BUT THE CONDITION OF THE MACHINE IS SAME LIKE BEFORE SERVICE. .. I request to concerned please focus on quality of service by choosing educated technician so that customer get satisfied and machine may be saved from becoming scrap. NOW I AM WAITING FOR SERVICE MAN TO CORRECT THE SAME. PL….. if not i will give detail picture in next time…

  33. R.ANANDA KUMAR says:

    My name r.anandakumarI am from vemagal,kolar .dist. karnataka state. I own digital 7 kg digital front loading washing machine, which I would say a good machine for a period of 3year,
    It was kept idle for the last one year for service. The service persons said that the PCB OF THE MACHINE NOT AVAILABLE . I have registered COMPLAINT THROUGH EMAIL TO IFB, but amazingly no body contacted me so far. Customer care call centre is the worst place in this universe to call. They have no ethiquets, our washing machine is not working I request please send any serviceman.!.My contact number is 9008609946my address is R.ANANDAKUMAR,’A’BLOCK,ANANDA NILAYA,VEMAGAL,KOLAR ‘DIST’KARNATAKA,563157

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