IFB Washing Machine Customer Care Phone number
IFB washing Machine
IFB Washing Machine Customer Care Phone number – The customers can refer the IFB washing machine customer care no mentioned below to record their services. These are made available 24/7 for customers to contact the company for any service queries or issues they may have with the washing machine.
IFB Washing Machine Customer Care Phone number : 1860 425 5678 (The service is available from BSNL / MTNL networks)
3900 4321 (The service is available from other networks)
SMS Care : The company also offers a mobile SMS care service through which users can raise their issues. SMS ‘IFB’ to 58888
For more information about ifb top load washing machine , ifb washing machine price list , visit the ifb washing machine website: www.ifbindustries.com
Complaint Registration: Users who are not able to get their service queries answered through the phone or customers who have long service issues pending from the service centres can raise an online complaint through the online complaint registration facility made available here.
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I have bought a IFB washing Machine , and within 8 months the Drum has BROKEN.
The staff at the service agency is Perambur , Chennai were rude and on a personal visit they have sent a service engineer.
On speaking to the superiors , Mr.Nagendran, Mr.Shivakumar , they say there will be no replacement of the Machine [even for a complaint of this serious nature]and they will only replace the drum .
The service engineer is replacing the drum , even as I am mailing this letter.
On the whole it has been a very bad experience , by opting for IFB Machines.
Today I have a Wahing machine bought for Rs,20,000/ + which is 8 months old with a broken drum and rude, unfriendly agency staff…..
Never Ever IFB again…………….
Mushtaq.
12 april 2010
14:10 hrs.
hi,
i had a bad experience with the service. i bought a IFB 7 KG digital machine an year and a half ago (for 33,000/- including accessories) and it has broken down 3 weeks ago. 3 of their company’s technicians visited in the last 3 weeks and they couldnt figure out what the problem was. it is common sense that they should have sent someone having good knowledge on the product. i’ve been constantly complaining to the customer service and nothing has happened so far. Very pathetic service. i would still recommend a good product like IFB but given their pathetic service, i’d say never go for such products unless you ensure a good service.
Sivakanth
14 April 2010
14:46 hrs
Please send a Service Engineer in the following address to repair my Elite 5 Kg Washing Machine which is in warranty period. I have tried to contact your customer service but nobody repsond my request.
Krishna Kumar
Pocket-Q/246,
Dilshad Garden,
Delhi-95
Mob. No. 9868115417
I bought IFB Digital 7kg on 3.08.08. The machine is still under warranty period. A problem occured and the machine stopped working. I lodged a complaint 25 days ago and till now the problem has not been resolved. The technician seems to be an amateur. My consumer number is 1551853 and the complaint no. is 4327517 in the name of Shilpa Agarwal from Meerut. IFB aftersales is actually too BAD. It never takes so long for a good brand to repair a product!!!!! I am totally dis-satisfied with the services of IFB.
I agree with complaints of all the preceding customers.
I cant help but elaborate my most recent complaint lodged on 3rd April and also suggest some solutions i could think of for IFB to implement……. If someone from IFB is reading this at all….
I am from Bangalore and have an IFB Senator washing machine and other IFB products as well. I have always renewed my AMC with IFB. Your Customer Care desk (CCD) and service technicians that I have had to deal with in the last 2 years have been terrrible. Before that my experience was much better. Now they have no sense of commitment or empathy towards the customers plight and technicians have no knowledge of the equipment.
first about the CCD – I call the help desk and say I have complaint.She/He asks for my consumer number or phone number and rattles on about my machines family history with you. That takes 5 mins and then they are ready for recording my problem. This happens each time I call them even if it is for a followup of my last call. These numbers you have given are not toll free mind you. So i end up spending almost Rs 10 per call. That is not cheap for a senior citizen. They never call back the customer before closing a case. and that is the main reason the technicians get away without solving the problem in 1 visit. They dont check with the customer if there is a preferred time. If I do mention a preferred day or time, i am not sure if it is recorded. Because i have no way of viewing my complaint and I am not comfortable trusting that CCD anymore. .
about the technician – The person comes, without agreeing a pre-set time, at whatever time suits them. Once he came at 8am another day he came at 10am, another day at 8pm, he say they dont work on saturdays and sundays,whereas the CCD didn’t tell me that. My most current problem is the W/M inlet hose has worn off. This problem is recurring 2nd time in the last 2 months. This time my complaint is pending since 3rd Apr. After repeated calls to the CCD, they give me the Franchisees number and ask me to check with them directly! what the heck. My vendor is IFB. I dont care who they outsources their work to. I should not have to call 10 different people to get my problem solved. It should be the franchisee who should call me when he gets the complaint number. There should be some SLA set with the franchisee to fix the problem. Your CCD desk should call me the customer at the end of SLA date and check if problem is solved or communicate what the next steps are (ie some part is ordered it will be received in X days or whatever that is etc) .
3 technicians have visited my place so far. All three have said the same thing, they dont know what the previous fellow checked because there is no notes made by the technician on the complaint /visit. Some part is required. they will go back to office and update the records. they dont know how long the part will take to come.
When i call up the CCD the same saga repeats. This time the CCD went a step further and told me part has to come from Goa!! what!! i cant beleive you would not have a few spare m/c in your warehouse in Bangalore from which you could pull out the hose and fix my m/c.
I am still painfully waiting for IFB to fix the problem on my Rs. 20000 worth m/c, while I continue to wash my clothes with hand. Well, IFB’s statements in their marketing CD is all Crap, I can say now.
I cant afford to throwaway this expensive kit and get a new one at my age. But I would never ever recommend IFB, to anyone I care about.
my consumer number 1037545. the complaint history should be a click for the CCD rattler.
Bye.
i totally agree with all the customers i also have ifb fully automatic washing m/c n its not working now we tried to call cutomer care but no body is picking up the phone we left a mail also but no response i would not recommend ifb m/c to anyone.
i must say ifb is worst no customer support no care of customers it is worst
i have tried both the service nos given above to register my complaint , but both nos are not working. can somebody tell me any service centre is there in pathankot to get my washing machine ifb repaired.
I agree with all the customers views. I also have a digital machine of Ifb, there is some problem in the drum. The service guys visted he didn’t even see the machine properly and said tomorrow the machanics will come see the machine. No one turnup, kept on calling but no reply some other service guy comes n says there is several problems. IFB rates are this and if u don’t want to pay then pay some money to us we will repair immediately so the customer care dept is worst ……… worst service… technicians are making money out of no problems in the machine on behalf of IFB Brand and spoil the image of the co. bcos of lack of carelousness in the co.customers are facing lots of problem availing this products. Always see the service and then buy the product.
No service rendered to me in time . I am behind the service persons like a beggar even after paying a sum . No spcecic reply . One came and another came but no action . What is this?
I agree with what has been mentioned before.It seems no one is bothered about these comments as there is still no improvement.
Dear All,
I agree with all of you and also have bad experience with IFB Washing Machine. IFB customer care service is very poor and representative have no more knowledge about IFB products. i dont know but how can IFB select this type of employee. my machine have getting big problem after many complaint one executive came in my home for fix the problem. i m very shocked he is just trying for repair the machine and after 2 hour he says to me “i will discuss my senior and then i will solve this problem……” and no any person come for solve this problem till 30 day neither customer care give satisfactory response….
i am very disappoint to purchase IFB product, if i know IFB have no experienced executive and neither good Customer care service then i dont go with IFB.
ifb customare care and trichy service is worst
very worst
i didnt expect this
i will not recommend ifb to any person
I am not able to get you over customer care phone No’s. Pl. send your service engineer to repair my washing machine Executive model at Hyderabad.
9440986699
9908635884
Ifb customare care and trichy service is worst
very worst
i didnt expect this
i will not recommend ifb to any person
I have an IFB Senorita Plus washing machine. Firstly they had assured me two free services in a year for which they never turned up. Also i have not received the rat mesh which they have provided in the feature list and due to this the rats have damaged the machine. On calling up the service centre the guy visted and gave me an estimate of Rs. 5000 for which i was shocked. I took a second opinion from an independent source and he repaired the machine for Rs. 400. The IFB Service Centre is really horrible and they all are THUGS. DONT TRUST THEM EVEN ONE BIT. THEY BELIEVE IN FLEECING CUSTOMERS. On repeatedly sending complaints never received a response from the Service Centre people which is as expected.
I have purchased a new top washing machine from M/s Vivek Company, Purasaiwalkam,
Chennai 600 007 on 18.06.2010 through my credit card of Standard Chartered Bank
of Rs.22,000/-. The next day delivered by Franchise. After that date on 21.06.2010
had installed the machine and run without clothes for testing by the Staff. After
2 to 3 days later on Saturday 26.06.2010 the machine is not running and rolled
due to stopping the inflow of current. This has been intimated to the Customer Cell
and the reparier had come to residence after 5.00 p m on the same day and checked
by him. He informed that the entire panel of switch in the machine to be replaced
and that it will take time for him on Monday 28.06.2010 and the time is not fixed by him.
Immediately I had contacted the again customer phone no. and I had informed to them
instead of change the swich box, I had requested them to replace the new one and
take away the existing one which is not working. They immediately reply to contact
local franchie and gave the phone number but they did not give any address for
directly contact. When franchise phone/cell contacted there is no response to reply
by them whether any working hours is over or not and not listen by the concerned
authority. This is the manufactured default and before deliverying they will not
find it correctly and delivered to me. We are fed up these thing when somebody
recommended for I F B Washing machine, but respone. In the booklet, they only
give the Customer Care No. and Kolkata address, but they fail to give correct address
whom shal I have contacted for each region and their franchie correct address and phone
and cell number in the booklet itself, it will be enable me to contact personally the
concerned officer and explained the situation. However, I want only replace the
new one and the existing machine can take back.Moreover, this will happen within seven
day from the date of purchae whom I have belived that the machine/manufacturer is very
good but it will give opposite justification of mine and others when I had seen the
other comments of consumers. I request henceforth this will not happen to anybody
in regard to their services and customer care.To-day every customer is as a partnerership of selling and promote the business. If customer given wrong things
about the machine no one can purchase the machine. This will give wrong information
and time waste for consumers after purchasing towards mental agony, time consumption in the hard days.
Poor customer service
ref : ifb 4674920
i have given u the complain for the servicing our ifb washing mashine. compaint ref no. 4674920 .
ur service team is keep on insisting me for the annual maintence contract and they are not doing the service as per needed.
last time when they reached for the complain. they told bearing has gone and due to which drum is gone we have to change it.
then at the price of @3000, they replaced the bearing. it was working fine for exact 1 month. now we r getting lot of sound and spin is not working.
for that complaint after 5 days one gentle man came and told us that there is no problem other than timer. and he said he will be in two days and replace it. after a week too no respond when we called him back. we got the information that timer is not in stock and a new service engineer will come and fix the problem without timer.
and when the new service engineer had come today and at that time there was no power supply too. but by using the multimeter he saw something and told it is motor problem and he has to change the motor. and it will cost 4500. and if we pay that he will change it. and he confirms that there is not timer problem.
NOW WE ARE SURPRISE WHT IS GOING ON. WHT IS THE REAL SERVICE PROBLEM. WHEN THERE IS NO STOCK THEN HOW THE PROBLEM GOT CHANGED TO ANOTHER ONE. AND if we put AMC HOW everything will work fine.
pls do send us a proper guy for solution or pls do inform us we dont have proper service engineer. so we can atleast go for a new washing maching of someother brand who has a good service engineer.
Please mail back as soon as possible
I have made complaint to attend water leaking at inlet of washing machine. Service guy came and informed me that valve has to be replaced and promised me nextday he will bring the valve and fix it.After a week’s time when I called the service guy,he told me valve is not available at office and also he has informed me his manager mobile number to resolve this problem. I have already made AMC two months before when warantee expires.
I am using a IFB washing Machine , its Drum was BROKEN and tear the cloths.
I called them and told the facts.they took a compliant no and said that with in 24 hrs they will send a sevice engineer. this happend 20 days before. till this time that was not changed.
The staff at the service agency in Chennai were rude and on continous call they have sent a service engineer.
On speaking to the superiors also nothing was done.till date there was no replace ment of Drum.
when I called the service guy,he told me that the drum is not available at office and also he has informed me his manager mobile number to resolve this problem.
On the whole it has been a very bad experience , by opting for IFB Machines.
Today I have a Wahing machine bought for Rs,25,000/ and washing the cloths in hand at this fast moving world.…..
I think nowadays only this is happening. is there any changes made by the IFB for service in chennai. very worst staffs not listening to the compliaint cutting the phone before we finish talking.rude, unfriendly agency staff
Never Ever IFB again…………….
Last week I have purchased a new Front loading washing machine from Jayarams, Velachery – PLEASE VELACHERY AND AROUND PEOPLE BEWARE OF THESE NON CUSTOMER FRIENDLY DEALER. SIMPLY DON’T TRUST THEM, ALL COMMITMENTS ARE JUST FOR THE SAKE OF PUSHING THE SALES FIGURES.
NOW COMING TO THE FRANCHISE (SERVICE CENTER)
After contacting many people over phone, finally 3 service persons came on 3 different days.
1st Person was very rude. Came & insisted 450 /- for plumbing charge, Without which is refused the check the condition of the machine. we politely said no & made the necessary changes to the inlet pipe connection with our own plumber.
2nd person came connected the inlet & went off without waiting to show us how the water would be removed/drained.
3rd – After repeacted calls as usual, 3rd person came & removed the back panel & checked the machine & asked me to change the drain pump.
I WAS TOTALLY SHOCKED BECOZ WE HAVE NOT YET INSTALLED THE MACHINE, BUT MACHINE DOES NOT RUN AS EXPECTED.
AFTER MANY FOLLOW CALL SERVICE MANAGER & IFB SERVICE MANAGER CAME HOME AROUND 9:30pm & checked the machine personally.
They offered me to get the drain pump changed. But, I politely refused to accepted it. And demanded for a new machine replacment.
I’m still concerned how long will it gonna take to get the machine replaced.
Is there any procudure for replacing machine (less than 10 days old – Not yet installed) Please guide…
SO FAR THERE IS NO HELP FROM JAYARAMS VELACHERY (THEY ARE TALKING VERY RUDE TO ME)
I’m just waiting to get my machine fixed by IFB to say people do not go to JAYARAMS Velachery
George Varghese
Mulanthuruthy
Ernakulam 9447162900
My IFB washing machine is not working. please send a service engineer. I am unable to contact your customer care over phone. Pl contact me over phone before comming
with regards
George Varghese.
8-7-2010
I have been using IFB washing Machine & Microwave for last 15 years. In the past IFB was one of the best customer care / service compinies. I never had problems as the sevice was very prompt and had quality.
But now the scenario is different , because of my past good experience I had replaced also with IFB products but sorry to say that the service is pathetic. For good products like IFB the service is a curse.
I totally agree with all the comments above and the company if intrested in their business should be acting on the feedback from customers. Series of problems, no proper or promt service, poor quality service have become the order of the day.
How does a company like IFB not fix this serious issue. I have already switched to other brands and will never buy or recomend IFB ever again.
I will be taking this up with consumer court also as such disregard of consumer rights is unacceptable.
Shoba
It is in sheer disgustion that I am having to lodge this complaint with your company, in the hope that we would finally have a solution to our problem. My washing machine IFB Executive Elite has not been working since 13 June 2010. The washing machine is under AMC and as per normal procedure,we registered for the same to be repaired. However IFB has of late become very callous with their clients and are not bothered about customers once their product has been sold. Sad to say it is today a month since my washing machine stopped working, and there has been no postive response from the service personnel. Every time we call them, we are either given an appointment that they don’t keep or with a flimsy excuse that the spare parts are not available. It is appalling to see that a company manufactures machines without ensuring continuous supply of spare parts. If there is no action taken immediately, I am afraid I would have to escalate the matter with the press and the consumer court! IFB service really sucks!
Be aware of IFB Technicians. Our brand new IFB Washing machine was not working suddenly for unknown reasons. We lodged a complaint and after several perusals, a technician arrived. This man from Pune (Imran Sheikh) blew the entire situation out of proportions and cursed us for improper usage of macine. (It was only three washes done till then!). He then asked us to shell out Rs.2500/- to Rs.3000/- for repairs beyond company warranty.
We took our cool and waited for the dealer to intervene. But he could not help, beyond giving the customer care (!) number. While the customer care was careful to reply there was no technician to respond.
We just shifted the machine to another point and found the machine worked well without any problems. What for was Mr Imran asking us money is only to be understood. please caution all near and dearones to check such a day light robbery!
We still persued the complaint and another service technician came in only to find the machine in good working condition and was nervous for he could not mind money!
Be careful friends…..
I registered complaints for microwave on 23-06-10 complaints no. 4683221 which was attended but problem was not rectified and IFB management closed complaints without my signature. I again registered complaint for the same complaint no. 4776184 no body attended the complaint after reminding more than 5 times. My microwave oven is in warranty period.
Pl. take necessary and suitable action
i buy fully automatic washing machine.as i came t o know its good big brand.but its like a bad big brand after useing.after six months purchasing its not working automatic.after so many complaints company person not solves.now the gear of the machine became faulty .now companies head of area manger asking rs 5000/ for change the gear box and machine now all side rusted.
i sugget peoples donot buy i f b bad brand.if u buy this machines u think u will throw u money in the well.
Remider against the complaint as under still not complete:
To
Customer care IFB limited
Sub: Regarding the negligence / monopoly of FRIENDS SERVICE, NOIDA
Dear Sir
With ref. to our complaint to you dt. 14/07/2010 for my washing machine Supremo dx 2900
Which is out of warranty, after two / three reminder to you & owner of service provider friends’ service,
Noida, they send a service engineer he advice to change the TIMER and we were agree for that, he was asking for service charge and cost of Timer in advance . I think it’s a cost for after complete the job.
Even after I was ready to give him a post dated cheque but he was not agreed.
When we discuss to Mr. Shuderson (owner) next day for the same he was not ready the provide the service and he was asking for the service charges also for that job which he had not completed the job.
Also we want to tell you the persons who are sending by the service provider are in interested to change the maximum parts more than the damage parts and make money more.
Kindly do need full and provide us the service as soon as possible.
Regards
Anup srivastava
332-c ,S.K. 1st
Sector -93,
Noida
MOBILE: 9818489922/9350638278/9810380100
Email: anoopalka2000@yahoo.co.in
wat the hell is this very poooooooooooor customer care service and also the washing machine is also defective one .very bad co . i will recommend others not to buy any of the ifb appliabces
1. I totally agree with most of the complaints of all the preceding customers.
my most recent complaint lodged on ist week of Jul 10 and also
I am from Bangalore and have an IFB Senator washing machine and other IFB products as well. After initial problem with service people I stopped renewing AMC… coz AMC is just a waste of Money, they never come on their own to check nor even we call up several time during AMC period.
Now they have no sense of commitment or empathy towards the customers’ plight and technicians have no knowledge of the equipment. first about the CCD – I call the help desk and say I have complaint. She/He asks for my consumer number or phone number and rattles on about my machines family history with you. That takes 5 mins and then they are ready for recording my problem. This happens each time I call them even if it is for a followup of my last call. These numbers you have given are not toll free mind you. So i end up spending almost Rs 10 per call. That is not cheap for a senior citizen. They never call back the customer before closing a case. and that is the main reason the technicians get away without solving the problem in 1 visit. They dont check with the customer if there is a preferred time. If I do mention a preferred day or time, i am not sure if it is recorded. Because i have no way of viewing my complaint and I am not comfortable trusting that CCD anymore. .
about the technician – they never call up and come,, they come as they wish… they never respect other people’s time.. if we are working people.. OH GOD…The person comes, without agreeing a pre-set time, at whatever time suits them. he say they dont work on saturdays and Sundays.
After repeated calls to the CCD, they give me the Franchisees number and ask me to check with them directly! What the heck. My vendor is IFB. I dont care who they outsources their work to. I should not have to call 10 different people to get my problem solved. It should be the franchisee who should call me when he gets the complaint number. There should be some SLA set with the franchisee to fix the problem. Your CCD desk should call me the customer at the end of SLA date and check if problem is solved or communicate what the next steps are (ie some part is ordered it will be received in X days or whatever that is etc) .
3 technicians have visited my place so far. All three have said the same thing, they dont know what the previous fellow checked because there is no notes made by the technician on the complaint /visit. Some part is required. they will go back to office and update the records. they dont know how long the part will take to come.
When i call up the CCD the same saga repeats. This time the CCD went a step further and told me part has to come from Goa!! what!! i cant beleive you would not have a few spare m/c in your warehouse in Bangalore from which you could pull out the hose and fix my m/c.
I am still painfully waiting for IFB to fix the problem on my while I continue to wash my clothes with hand. Well, IFB’s statements in their marketing CD is all Crap, I can say now.
I cant afford to throwaway this expensive kit and get a new one at my age. But I would never ever recommend IFB, to anyone I care about.
my consumer number 4822535. the complaint history should be a click for the CCD rattler.
Dear Sir,
I had purchased a washing machines model : Elina ( Front load ) which is not working due to the leakage of water from the machine. Being an AMC holder valid up to Dec 2010 have tried your Customer Care phone, no of times but it is remaining either switch off or no answer. Hence, I once again request you to kindly look into it personally and depute your Mechanic to attend to the problem within seven day of this mail failing which I shall approach to Consumer Court. Matter most urgent.
Regards
SC Panigrahi, Cell No.9437017660, Sec-III/B-87, DAMANJODI-763008(Orissa)
The biggest problem is that I am not able to find a service centre for IFB washing machine in Pune. The machine is not able to be repaired.
I repaired it lf setwice to stop the leakages and all, but now theres a problem in the automatic programming and it needs to be attended by trained officials and I am not able to get a contact for customer care in a city like Pune.
I had the misfortune of misplacing the AMC paper while shifting house. Now my machine is not working for the last ten days and inspite of being aware that I’m on AMC the service engineer is refusing to get the work done. I had informed them while placing the service request and also placed a request for a duplicate copy of the AMC. Had also informed them that the AMC was taken in December while staying in another house. Now after ten days the service person has turned up and is saying the AMC for my old area is with another agency and they have to find the info from them. That by all means looks like another weeks of waiting. I haven’t seen many private sector companies being so inefficient. It looks like for IFB the AMC is a means for harassing customers. If you have it, you have already paid up and then the only option is to wait and wait. If you don’t have it, the service engineer replaces some good parts with defective ones on every visit and there you go paying through your nose! This machine has been with me for the last five years. How I long for my earlier, semi automatic BPL machine which gave me trouble free service for 13 years for one bit of mainteance work. I will never ever recommend IFB to anyone.
i have a oven as well as washing machine. no service is given to the washing machine in the one year. it is that just nobody bothers of their job / service.
it is really real that ifb customer care is not as other companies gives. they say that their motto is customer service at all times what is very wrong.
i had complaint for my oven in the month of july and till today no sign of them. they neither take the phone calls in the office or nor the sr. officers want to attend the customers on phone. cannot understand with what they are so busy in their office work for which they do not have to attend to the customer. also can make out from the comments i read ffrom the customers. and it is true that ifb have appointed rogues and not man to serve the customers.
My washing machine was burnt completely. This not because of my electricty. I have very secure electircity properly earthed, I still have AMC for about 5 months. Pleople come every month in the name of service, they will inturn sell powers and wash the machine outward. They wont care about any of the internals. I kept my cloths for wash and I was waiting in another room I say some fire broke down. I went and saw the the fire came from internal parts of my ifb fully automatic front loading machine. I have seen if its the problem of my electric circute but the power cord and my power plug, fuse is in good condition. I was surpised to see fire breaking from IFB machine. It would have fired my entire house if I have not seen this in time. I am very upset with the customer care and servicing people. They are very irresponsbile. I have collected all the evidences of inscident. If they dont respond in time.
” Dont buy Washing machines from IFB” They try to grab money they are not concern about the customers welfare…..
Customer Care
I purchased IFB washing m/c (SENORITA PLUS-5 KG) on 24 Jan 2010,from M/S E-Zone ,sector 10 Rohini Delhi, and is under warranty for 24 months.
Till 19.08.10 the m/c was working fine and on 20.08.10 after loading the m/c the washing process started adn after 15-20 min the m/c stopped, we observed that the Indicator Lamp was not glowing , indicating that the power supply was not flowing in the m/c, we checked the plug/socket which were ok and the power supply was on.
Accordingly the same day, 20.08.10 at about 11.00 am we lodged a complain at customer care ( complain no 4964856 and ID no 2197907) and we were infirmed that the service engg will attend to the problem withen 24 hrs, no developments happened on 20.08.10, and on 21.08.10 at about 10.30 am the service engg gave us an call confirming that he will be comming by 4.00 pm to address the problem, we waited, but all in vain nor the service engg had the courticy to inform that he is not comming and we were stuck up and could not attend a function scheduled at 6.00 pm the same day.
Again on 22.08.10 we contacted customer care, to inform that our complain has not been attended till now, and we were informed that 22 nd Aug being a Sunday all the offices/service center are closed and only on Monday the 23rd Aug the problem may be attended.
Till the time of writting this mail our complain has not been attanded, I strongly lodge a complain against the Service Engg who was assigned the work to recitify the washing m/c should be taken for task for such an irresponsible attitude, which may result in loss of faith by the customer in IFB Products and will tarnish the image of after sales service.
Thanks
N.K.ZUTSHI
0-9810133147
cDear Sir,
I have taken an annual maintenance contract for our washing machine model no.T-2400 on 09-09-09, which states that if my machine stops working, IFB will get my machine repaired the next business day.
My AMC no. 191256 worth Rs. 2868.00 is in my name Sushila Agarwal. At the time our machine was working properly .The first complaint made by us was in December 09 which is not solved completely till now. Till 12-Mar-10 engineer regularly visited but the machine did not returned to fully functional state. This was mentioned by me on the job card installation sheet and also informed to second time Mr. Vijay Wagle, who is a senior officer at Calcutta office of IFB, on his personal no. is 09748165050.
Every time the engineer have one or other excuse quick the wiring needs to be changed, timer is not working properly, the equipment of different model and so on. As result the machine never returned to fully functional state.
I made subsequent complaint on 15-06-2010which is also not yet solved. I had even informed the same to Ms. Nidhi who is working at lucknow office and a head sales officer and several times to Mr. Vijay Wagle at Calcutta.
It’s a matter of surprise that in spite of so many calls and complaints over the personal no. as well as office no. the complaints was not considered seriously Every time I received of sorry & request for another day but we know “Tomorrow never comes and never did it came.
The other day I had registered the complaint with ms. Nidhi at Lucknow office, she said that she bluntly refused to send any engineer to repair the fault which is being registered with them since 15-Jun’10. Further, she challenged me to do whatever I can, but she will make sure that my washing machine will not be repaired by IFB. I feel that, if this is the service which the IFB offers to their customers. If it is so what should I do.?
I feel that I am being cheated by IFB officials and all of my money and efforts have gone in vain.
But, I am hopeful that the higher officials of IFB won’t have this cheating attitude.
Please get my machine repaired.
-
Thanks & Regards,
Sushila Agarwal
9335339386
i am so upset with the way u’ll work i am sure u will not get any good clients.
my washing machine is not working since 20 days n i am tired complaning.
i want some1 to come at the earliest as in these rains my clothes dont dry at all n we r having a lot of problem
my ctc no is 9967771582
have already made a complain many times but there is no reply from ur side
dear sir
we useing washing maching last 4 to 5 year we gaing reguler servish
we taking a servesh contract every 2 year , this year also takem but last 5 to 6 month we not gating servish , i want kota servish center no .
my adress 163 b opp. D.A.V. school , fish floor central bank p n 9680552765, 09352624127
dear sir
we are using ur washing machine we had ur service varenty but also the service people donjt respone to our complants if the so in the new future ur company will cosed sooooon in the market bcoz if any body study this complants never he goes the ifb machine. i thought u will give the international level for but it is very very pooooor our complaint nujmber is 4921458
sir if u dont want to give us service plese inform us directly dont say tomarooo tomarooooo ok pl take care about this issue
What a callous attitude!!! I am a victim myself of IFB’s behavior with the complaint no. 4895858 of 6th August 2010. Complaint attended twice but the machine still not working. At the time of selling these people insist for extended warranties with promise that the complaint shall be attended within 24 hours. It is better to buy a local machine instead of an IFB. One Mr. Shubhankar (mobile no. 931171166) who is incharge at Delhi switched off his mobile whenever he would receive my call. on other occassion, he handed over his phone to his secretary to reply.
I wonder why in the hell does Government of India has permitted this bloody company to operate here? I know the feedback from wordwide and everbody is of the same opinion. All feedbacks say that it is sheer mismanagement of affairs in IFB.
The machine is basically 30 kgs of iron dump lying in a corner of your utility space and nothing else.
Such callousness!!!! Unexplainable!!!!!!!! I just hope that this mail reaches to the top of the tops and do not wish that he should ever meet me personally.
I feel cheated and robbed. The authorised delears (Reliance Digital) are obviously in leage with them.
Probably the IFB and Reliance, both have build their empires by cheating people like me only.
Upendra Prasad
Sir, is exchange on IFB washing on, i have a IFB washing machine in working order but i want to upgrade to the digital one, how much off the price of a new one will i get if i dispose of my old one,
kamaljit singh (9464259220)
Sir,
Pray God, You get a good IFB washing machine, If any problem comes to it, the IFB customer care only tell it will be taken care of. God alone will make good sense to prevail on the service engineers to understand your plight. Those having faith on the extra ordinary things to happen in this world can venture to buy IFB washing machine
Dear Venkat
I have IFB -ELENA washing Machine, now the Motor for Drum is not working , can u send any service Engg for repair. I am in Adilabad Dt at AP and my cell no is 9959553593
Dear Victims,
I have decided to discourage my relatives and friends on preferring IFB on their purchase list. Its been a long time we are having a IFB washing machine, fortunately without any major problems. Once it got stuck,,,everything goes wrong..
Guys pls be clear its a total waste of time if your calling IFB customer care and talking to service agencies in local area….and the whole I and my family is a VICTIM of IFB Service.
Two years ago I purchased a Senator washing machine of 30,000.Thereafter I got an AMC.Now the machine has stopped functioning.Nobody attends and when I call the technicians are rude illmannered and abusive
My complaint no is5033270
NEVER BUY AN IFB PPODUCT U WILL GET A SUB STANDARD PRODUCT AT EXORBITANT RATES AND WILL BE ABUSED AND HARRASSED THEREAFTER
Dear Sir,
I am shekar, working in Karnataka Plascom Engineers Private Limitted as maintenance executive,We are the Supplier of IFB Goa we are suppling more than Fifteen Plastics Parts for your washing machine. we are maintaining very good service.
My washing is under repair form the past two months, my complaint Number is 4949162.
I am following daily by phone, more than two hundred call i made as of now nobody did not attend. If you are doing like nobody will not purchase your product.
Anyway my problem has to solve please take necessary action and solve my problem.
no
Dear Sir, Our IFB Senorita DX Washing Machine (Ticket No. 2828991) has been out of order for the last many days. Plez send the concerned person. regards, Rajesh Bali. 365, pocket-C-8, Sector-8, Rohini, Delhi 110085, Mobile : 9818035767. 9811974345,
I am Arun Kumar Jain and have IFB washing machine. I lodged a complaint no. 5064279 on 4 sep 2010 but no body is attending the same though I have taken AMC.
I am following up with them for last so many days but aghast IFB at its worst service. Is there any way I can get these people attend the complaint tgough I vow never ever to buy IFB again.
In past also they ahv been doing this.
Arun 9818551604
I hv a IFB WM Senator 6 Kg model about 4 years old under AMC @ Chennai. Customer ID 1488386. I had been facing problem with the machine after it worked normally for a year or so. From the time the AMC commenced, my problems also commenced. last year the machine was not working for about 60 days, and after a chain of follow up and testing the BP levels, the Drum got replaced.
Now the machine has poblems, with the mechanic (not matured than a school going boy) visiting my place on Sept 6th. He has removed certain parts, including the heavy machine part and left it out of the machine & disappeared saying his senior will come to inspect and do the needful
Since then, I am calling all the known IFB provided contact numbers 43357389, 9551280033 (Vasant), 9381086792 (Thiru), 9551280028 (Karthick) and the agency 43994959 and of course the IFB Call centre numbers without any luck
While the Call center appears to be very sympthetic to my problem, my problem is never getting addressed. A wrong decision of buying a IFB product and suffering even after spending on AMC. My old BPL semi auto machine worked for full 9 years without even a single call for service. It is time that we get back to our own Indian Products for peace of mind rather than running after these type of ghosts who sucks our money and forgets.
If I am able to get the contact deails of a senior official of IFB at Chennai, I would at my expense, take the machine and dump it at his office
Nandakumar
99401 92003
We bought IFB Senator Washing machine 4 yrs back, only for first 1 yr it worked properly after tat every 6 mths there was some problem on the other with the machine. Recently our machine failed to work so we tried to place a complaint but the IFB customer care is the worst customer care that i ever seen.
Continuously for more than 3 weeks we ve been trying the customer care no. but no response at all. Atlast 3 weeks later we were able to place complaint with the customer care. In the next 2 days a mechanic from IFB came and said ” the drum has to be replaced but there is no stock rt now so we will replace the drum within next 2 days”.
Now a month over still there is no response from them. Today my Rs 30,000 washing machine is idle and am washing clothes in hand with all other works… Also my AMC period is just getting wasted and going to get over soon… Very pathetic situation…
On the whole I had a very very bad experience with IFB customer care and its services.. So Pls don opt for IFB products which is providing very poor service to its valuable customers…
I want my machine to get back to good condition asap, my customer id is 507698 and complaint no is 5037313. Pls react fast to this issue…
IFB rep attended after 5-6 calls
he took some amount and said he will turn up next day with some spares but he never did
IFB are u training some theives or hiring some theives
My IFB washing machine is not working. I had lodge a complaint on September 3rd. Service engineer came to check the problem and after that he was fitting a local component for which we said no. But he said this is the choice only otherwise we need to wait for the same. But after that he never reverted nor customer care had done anything so far.
I am strictly asking to replace the part with GENUINE part. Details of mine is: Complaint No. 5042124
ID No. 976264
clear its a total waste of time if your calling IFB customer care and talking to service agencies in local area….and the whole I and my family is a of IFB Service.I F B Customer Care is worst.I F B washing machines is worst.
rajaesh.9841749623
raviganesh.9382312108
siva.93440111775
total waste of time if your calling IFB customer care sankar / ashvini / lokesh/pereama / and etc…………..12345678910 and 100000000000000 nos talking to service agencies in local area…
IFB Customer Care very very worst. They are thinking customer is fool. Remove 24 hrs from customer care. I have regiserted complaint : 5124925. with in warranty period making foolish. If warranty is over what they will do. The General manager what he is doing simply coming and going and getting salary.
susilar
chennai-87
IFB Customer care is very very very very very wost. Why given 24 hrs customer care number.The general manager what he is doing.Simply coming and going and getting salary. he will not look after these complaints.
Dear custoomers
Donot buy the IFB washing machine. This machine very very very wost and customer care also very very worst. They never bother about customers.
IFB is not customer care service. sleeping service. They foolishing the cusmoers. I have affected so much. do not buy IFB washing machine
Susila
Chennai
IFB washing machine service is worst
I tottally agree IFB customer service is absolutely pathetic n regret buying an ifb machine i would not recomend IFB Machines to any one for the only reason of poor service.
rajan shetye 09423057303 goa. 21 sept compl. no.5097426
I bought IFB Eleena DX within 16 mths broken. after registering the complaint 10 days are passed nobody is bothered to solve my complaint instead of that they are making fun of me.readymade ans part is not there in stock. somebody may teach them kaizen(japanese)
Hi
I bought IFB elena in 2007. Initially it was good but later it started breaking down very frequently. Inspite of the the repairs 2-3 times, same situation. First time I was told ,the breakdown could be due to the overload but later on I used it occassionally. I wonder if the parts being replaced are genuine or not or of low quality. IFB is a brand company and this is the situation. I am tired of calling again and again and bearing the additional expenses.
Bindu
My experience with IFB Service is similar to all the people mentioned about it. Even now I & my family members are wasting our energy/money in getting the washing machine repaired. If IFB cannot get a proper service personnel why they are marketing their prodcuts in india. We have been forced by the mechanic to go for an 2 year AMC. ?Whenver they come for service!!!!!! which is also only when we call them in case of any repair they will aks us to buy 2/4 packs of their machine clearning powder. I think the service personnel are getting their salary only by selling these powders/accessories.
It is shame on the IFB company to have such a bad name
i suggest and request not to buy IFB products in future as the service is worest ever seen
I brought one year back IFB Washing Machine Elena DX.
After one year machine stopped working & I have lodged a complaint in the service centre of Pune.
After tons of call in customer care, they send their Service engineer at home.
Service engineer replace faulty power card & then Service engineer started Washing Machine immediately new power card also get blown out.
I am doubtful IFB (German company) using china made spare parts.
Then again Service engineer replace new power card & now that power card also get blow out in within one week.
I am still waiting for issue to be resolve from IFB service center.
I have done lot of of follow up with IFB Pune manager Avinash : 9975776359.
I don’t know what should I do next?
So friends don’t buy any IFB product & otherwise you face misery in life.
I have a IFB washing machine. The drum has given way. The complaint was given on 4th Sept. After 15 days the drum was changed, inspite of this its not working and its unresolved till Oct.1. The present service centre in Mumbai is worst of its kind: no one answers telephones as well as mobile phones, even the manager at the service centre is unavailable. Also the IFB Branch in Mumbai, telephone is unattended.
My experience with IFB Service is similar to all the people mentioned about it. Even now I & my family members are wasting our energy/money in getting the washing machine repaired.Whenever they come for service! I think the service personnel are getting their salary only by selling these powders/accessories.
It is shame on the IFB company to have such a bad name
Ten years ago i purchased an IFB washing machine it worked properly but now many problem has arrived some is because of the life( machine) and some is because of your employee.
A few days back there was a annoying noise coming from the machine i called at your service center the employee came and inspected the machine and told that the problem was due to the drum,I got the drum changed(on14/9/10) but i was not satisfied as the the noise was still there so i called the service center again.
Then some other employee came and told me that he couldn’t understand the problem
so he told that he would send the employee (first one)again we called him and he said that first u have to complain in the office then i will come.I complained again. Today(2/11/10) 2 of your employee came and are saying that there is a fault in the motor for your kind information he had changed drum,shock absorber, bearing.
now tell me what to do.
I bought IFB washing machine 2 year back. from last 6 month , front ballastic stone has been broken 4th time in 6 month. Electronic board and motor got repalced one. I have been having trouble every month. My frustration is on IFB managers, No proper response. Service staff gives name of their manager ( Micheal) and Micheal gives his manager Nitin’s no. I have been frustrated calling there guys.
Looking at others comment, i belive once washing machine starts giving trouble then its better to buy new one for backup.
(Stone has broken) Washing machine not working for more than 2months but still no one came to fix……….:(
i had a bad experience with the service. i bought a IFB 5 KG Senorita Plus machine an two years and a half ago and it has not full drain after drying process for last one year. 3 of their company’s technicians visited in the last 6 months and they couldnt figure out what the problem was and no one ready to wait upto the process is complete and they were collected the service charges but the problem could not rectified.And one of your technicans was told to us if the service charge could not paid ,no one will attend your pronblem in future. It is common sense that they should have sent someone having good knowledge on the product. i’ve been constantly complaining to the customer service and nothing has happened so far. Very very pathetic service. i would still recommend a good product like IFB but given their pathetic service, i’d say never go for such products unless you ensure a good service.
Really its the worst cutomer care service i faced in my life. I called the cutomer care they came and they told that PCB is failed,and they asked that take a AMC so that it will be good for the next 2 years. I payed the same thorugh cheque.
They told that i want to book the customer care again so that they will come and fix the System. For the past 3 weeks i am calling they are saying today they are coming still now i din’t get anybody in my house.
Take care with IFB customer care
Worst Service: I had taken AMC early this year. There was no one who came in for service. Also when I registered a problem there was limited response. A technician came after 1 month of rigiurous follow up. After understanding the problem he did not turn up till now. repeated follow up with Customer care has only ended us having numbers of regional managers who dont lift our call. Overall I am fed up with the quality of service. I will strongly recommend my friends & relatives to not go for any of the IFB brands
my washing machine (executive plus) is out of order from 15 days. i am having AMC. i have made repeated calls to the service centre BATHINDA (Punjab). no one attended till today. i WANT TO SAY THAT YOU CAN BUY ANY WASHING MACHINE EXCEPT IFB. If you buy IFB w/machine by mistake.you will be repenting whole your life.
i had a bad experience with IFB washing machine. i had bought 2 year before ,, yet now no servicing people come across for free servicing . so i request the higher authorities of IFB to do necessary action against the customer service to maintain your name IFB.
Dear All,
I agree with all of you and also have bad experience with IFB Washing Machine. IFB customer care service is very poor and representative have no more knowledge about IFB products. i dont know but how can IFB select this type of employee. my machine have getting big problem after many complaint one executive came in my home for fix the problem. i m very shocked he is just trying for repair the machine and after 1 hour he says to me “i discuss my senior and then he sujested to replace the bering then the problem will be solved …” and no any person come for solve this problem till 15 day neither customer care give satisfactory response….
i am very disappoint to purchase IFB product, if i know IFB have no experienced executive and neither good Customer care service then i dont go with IFB.
T.S.Raghuram (a) Sunil
Polt No:A1, Door No:1A
Galaxy App
Sundaram Colony 1st
Tambaram Sanatorium
Tambaram-600047
Mobile No:0-98410-40531
Sir
My name is JAGAPATAHI from VIJAYAWADA-ANDHRAPRADESH
I have a IFB washing machine model Executive Plus .
It is in working order but it will not wash properly & give noise.
Please send your service engineer to attened the above said problem.
K.JAGAPATHI
Door No.21-10/5-52B
Teachers colony, 3rd street
Behind Government Press
Mutyalampadu ,VIJAYAWADA-520 011
Cell No.9440924132
9030745918.
On 20-10-10 at 16:30 to 16:45 and on 21.10.10 at 10:30 to 10:48
I called you through my cell phone to your number 18604255678
I could not get any response, except hold on line , your call is precious to us, hold on line
This voice record message only I get .But I am not able to contact you or your customer people .
And unable to give my service request to you.
This gives alot of inconvience to IFB customers. Please respond promptly .
Thanking You.
Jagapathi
I am a customer of IFB washing Machine, Now I have a big problem due to only repairing of my washing machine, No service center is present in my town. Please advice me, what is the procedure to repair the washing machine in my town. My address is Kushan Sikder, Pirojpur 1st Lane, Lokenath Apartment, P.O.+ Dist – Malda, W.B. 732101, Mobile No.- 9434211197
I am customer of IFB. Since 3 months it is not working and Washing machine is under AMS Digitial 5 Kg.
Very very poor response in maintenance spres.
Worst Company I have seen.
My name Ravindranatha
No.57, VII Main Shankarnagar,
nandinilayout, Bangalore 560 096
Mobile 9844097451
Unable to get your phone. leakage in IFB washing machine. Kindly send Engineer. Kindly contact me before coming to attend the complaint. My contact No. is 9810487376. Address:- House No.475, Sector-28, Faridabad-121008. (Opp.J.F.Keneddy Public School.
Thanks
Awaiting for installation Demo
I purchased the washing machine 10 days back . But for the initial orientation demo Last week one technical Person came and he doesn’t have the extra inlet outlet tubes, again two days after that another technical person came with out those inlet outlet tubes its making me wonder how you will take care of after sales service. I would like to know the reason for that bcoz of your free installation demo your technical support is very careless and lethargic.
My address is
plot No 19, 2 main road,
K.K Nagar, Sreneevasapuram,
Guduvancherry, Chennai [Landmark opp to TVS Showroom in Guduvancherry]
My IFB washing machine is under AMC & I M IN AHMEDABAD .huge noise while my washing machine is running I had complained to IFB. complain no 5169449 dated on 25.09.10&5328526 dt on 26.10.10 respectively .but so far nothing happen on this .i m not able to understand the reason for this attitude.
IFB has the worst service standard I have ever seen.
Though I browse everyday, I missed out on reading about the ‘worst’ comments on IFB. I ve to sincerely agree with the above comments. please dont buy IFB, if you want any after sales service. lousiest customer care/call centre I ve come across. Two months of daily calling and cant even reach the buggers to register a compliant.
My IFB washing machine is under AMC & I M IN TAMIL NADU TRICHY .Water does not drain,Hevy noise while my washing machine is running I had complained to IFB. complain no 5147468 last 4 month ago service man came motor change,but problem not solved.i call many many many many time service man no responce.
IFB has the worst service standard I have ever seen.IFB Customer care is very very very very very wost. Why given 24 hrs customer care number.The general manager what he is doing.Simply coming and going and getting salary. he will not look after these complaints.
Dear custoomers
Donot buy the IFB washing machine. This machine very very very wost and customer care also very very worst. They never bother about customers.
IFB is not customer care service. sleeping service. They foolishing the cusmoers. I have affected so much. do not buy IFB washing machine
hi,
a couple of weeks back i contacted the i.f.b customer care after seeing an ad in the news paper about the diwali offers. a person then contacted me and asked me what my query was. i told him that i have a i.f.b senorita in my house and want to exchange it for a new one but no body has contacted me again till date. and i think that diwali will be over by the time the i.f.b personnel really are interested in attending to customer problems.
I purchased( Rs 19499/- paid ) Sonarita DX from IFB POINT, NO:B-12,SHASTHRI MAIN ROAD, THILLAI NAGAR, TRICHY-620018 (DIRECT SALE FROM IFB) I paid Rs 19499/- at about 1330 hrs and the dealer promised to supply at 1600 hrs.I was waiting till 2345 hrs and Machine was not supplied by the dealer (DIRECT SALE FROM IFB???) When contacted the dealer at 1700 hra, 1900, 20000hrs. 2200hrs he reported it will reach within 25 minutes. I had a sleepless night , that too my important Deepavali day i was mentally disturbed by them . Kindly do the needful to get the Machine or my money Rs 19499/-
what ever the above customers that is true . i too agree with them . ihave a IFB washing machine . last month i got a problem with it and i complained . but there was no response till now .. 2 months have finished and still there was no respone . so i think the
customer care survice of IFB is worst. i am from vishakapatnam, gajuwaka
narasinga rao
Dear Customers,
I too am an victim of IFB. In fact when you talk to the Customer Care they give you one Executive number after another. One of the guy when contacted says that he has quit the company !.. the customer care people send their compalints to a guy who does not work for them . Now in the last one month I have all the contact numbers of their so called seniors, Head of operations, Branch head in Hyderabad which even the call center doesnot Have. i intend opening a subsidiary call centre for IFB !!!!. I had spoeken to the so called Hyderabad Head number of times and he Says” Sir, put your teelphone down. Next half an hour the technician will be at your door step” but that half an hour never comes. Now yester day I got one more franchise number of theirs who is supposed to be attending the fault. This time it is going to be lady with whom I have to deal with. Whole of Saturday ie., 06 November, she did not answer the phone. Tomorrow I am hoping to get her on mobile.
Jokes apart the company is taking us for a Ride. Now Bosch is no longer in tie up with them as some one in the post mentioned. I have already contacted a lawyer to go to cosumer court since I am on Two year Warranty. Should any of want to put in a joint complaint do let me know.The company should not harrass us. It is they who insisted on AMC for better and prompt services and we obliged. Not answering calls and taking us for granted is not a good business ethic.
Once again if you are interested in putting a joint complait to consumer forum, you are most welcome.
I will keep you posted on the developments.
Happy fighting IFB.
Prasad
RIDICULOUS service of IFB has created a damn……… big problem i suggest not to buy IFB products as it has a very poor after service.I had complaint about 3 week ago and there is still no answer…………. My complaint no is 5324618 and my consumer no is 637911
OUM NAMAH SHRI SHRI KRISHNAY,PURSHOTTAM MAHA PRABHOO,
i am trying to reach ifb customer centre for the last two hours. Though i got line thrice it was cut off. Even i told my cell no, attendant did not call me back. my cell no is 9443148455.
After posting previous one mail here another attendant at ifb customer care has registered my complaint with politeness and assured me such errors will not occur in future. My cell no 9443148455.
This seems to be a never ending problem. Internet is FULL of complaints about IFB service and IFB doesn’t care to take a step. If at all they really care, they would have at the least published escalation numbers or mail ids in their website. Not finding any shows sheer arrogance of IFB. I will definitely spread the word about IFB as far as i could. I only wish i have the time to file a case in consumer court and filing a case doesnt take much effort.
I Purchased IFB five years back, two years back i opted for AMC no one ever paid a visit a single time to my home. I am from Anand, Gujarat. Two days back (15 / 11 / 10) i telephoned to custamer care/ complaint section as the clothes are coming out wet. The lady responded that within 24 working hours problem will be solved but so far unattended.
jiten bhatt
While purchasing they told scratch card is available. i was purchased on 3rd of November. but till 20th of November they are not given the card. Their performace is to bad.
IFB Washing Machine is very good!!
I agree with all above complaint. I feel, it is biggest mistake of my life, I have purchased a product form such a third class service providing comapny.
Sanjeev Kumar
Mob- 9004387582
This is the mail I wrote to the MD of IFB
Dear Mr Bikramjit Nag,
I am peeved to write this mail to your good self hoping you would take some corrective measures to improve the service to your customers.
I made a grave mistake of my life some time back by purchasing an IFB Washing Machine, not knowing that the Quality & Service of IFB were all hollow claims.
The latest complaint is as follows:
I lodged a complaint (No.5436736) on 17.11.2010, since the machine has stopped functioning completely.Was given a time of 24 hrs. Nobody turns up.I call up your technician Mr.Vinod(since I had his number from his last visit) and am told that he visited my place but nobody was home. There is somebody at home 24×7 ! Anyways I request him to come back and do the job. Since I have two school going kids and my wife too is working and the machine was not working since a day before, it would disturb our routine completely. He simply tells me not to force/argue with him. I should talk to the company. I try your local service centre number but am not able to reach them.(Try it yourself nobody picks up the phone). Your call centre says that they will forward the call again.
I am so upset that I call up your office at Kolkatta and am asked to speak Mr.Manish Lodha in your New Delhi Office.He listens to me, says reassuring words and promises to get the machine repaired before 6:00pm same day(I spoke to him around 3:00pm). Nobody turns up. I am told by a lady Ms Ankita Srivastava that somebody would come at 10:00am the next day(19.11.2010). Nobody come at 10:00am. After repeated calls a technician Mr.Virender turns up at 3:00pm. Says the PCB is defective and needs to be replaced. But he has to get it from the service centre which is a 5 minute walk from my house.He refuses to do it the same day since he has lot of other complaints to attend(presumable mine is not very important). Ankita promises that it would be done the next day morning(20.11.2010).
The technician comes on 20th Nov at 1:30pm (instead of 10:00am as promised). But now he gets the PCB which is defective !!!
Now when I call up you Okhla(New Delhi) office I am not put across to Mr.Lodha(For reasons better known to the receptionist. Maybe it not important for her. I am made to speak to Ms Alka and convey her the details once again. She promises to call me back in 10 minutes after checking all details and even promises to drive down to my house with a technician, if need be.She never calls back !!!!!!
Ankita( she is the most incompetent and ill spoken person in your organisation), calls up to inform me that despite the next day(21.11.2010) being an off day(Sunday) she has made special arrangements for my machine to be repaired. The whole of Sunday passed and nobody came. I tried calling Alka but she did not respond. I sent her a message but she did not respond. Late evening after my message to Alka, Ankita calls me up to give some lame excuse. I am again promised that the technician shall come the next day morning(22.11.2010), ie today. NOBODY HAS TURNED UP TODAY TILL NOW.
I tried calling Alka but she is not responding. On a cue Ankita called up to inform that somebody shall visit after 7 this evening.!!!
I think that enough is enough. I now intend to put in a complaint to the consumer forum. My product is under warranty and I have a right to service for which I have paid.
I tried calling you up before I put up the complaint to the consumer forum but your people think that it is against your dignity to speak to your clients.
Further your company sells accessories/attachments which are defective. When one put in a complaint one is told that the company provides such material!!!
Your service centers falsely close a complaint without even attending it.
Complain No.5126463 dt.18.09.2010 was closed on 19.09.2010(A Sunday when neither your office nor your service centre works!!!) Nobody attended for 10 days. On 28.09.2010 again a complaint(5183932) was made which was attended to on the next day.
I think this is the way your organisation works.
Regards
Sumit Sahni
D-247, Nirman Vihar
Delhi-110092
Mobile: +91 9971455014
IFB ke owners,sales dept,service department,Kutto,Kamino,haramzado,bastards,sons of bitches,hindustan mein eh company band karo…agar itna ghatiya product bechne hein to kyon logon ko bewakoof bana rahe ho…tumahri servining aur product itni ghatiya hai ki we are starting a campaign against your company…
Care for customers or perish…
HI,
I also bought IFB top loading wahing machine. Initial 1 year no problem. After that drum is not rotating. I made a complaint 4 times still they are not able to solve.
Customer care in Peramur, Chennai not giving good service.
They are not able to locate the problem.
DON’T BUY THE IFB, BECAUSE OF BRAND.
Ifb, service is worst. I think in modern days customer care is only left to few guys sitting in BPO Call centre. Company has washed their hand of responsiblity of customer problem with system with machines. I think company needs to be involved directly in this job and one week max if no response. comapny should get a flak and not customer.
can this MNC in India wake up to the needs ot Indian Customer.
SK Sharma
IFB WASHINE IN MY HOUSE WE RARELY USING THE MACHINE,BOUGHT 2 YRS BACK. HARDLY WE USED 10 TO 15 TIMES. I AM RESIDING IN COIMBATORE. MACHINE GOT REPAIRED. INFORMED CUSTOMER CALL CENTRE MORE THAN 5 TIMES .48HRS LATER THEY SEND ONE PERSON. THAT GUY NOT PROPERLY EXPLAINING PROBLEM. SIMPLY TOLD TO CHANGE THE MOTHERBOARD. I ALSO ACCECPT THE CHANGE. HE DONT KNOW THE COST .AFTER THAT HE NEVER TURNEDUP .. I INFORMED THE CUSTOMER CALL CENTRE AND LOCAL MANAGER. RESPONSE IS POOR. SIMPLY THEY ARE SOLDOUT. NOT BOTHER ABOUT THE CUSTOMER CARE.. NEVER SEEN SUCH A WORST POOR SERVICE IN THIS FAST WORLD. IF CARE IS NOT POSSIBLE SIMPLY CLOSE THE IFB FACTORY.SHAME SHAME.
I am based in Mumbai. IFB service is horrible – Perfect Cool, the agency in charge of customer care does not bother. Every time we complain the service centre people do not bother. We have to take leave to be at home, since they give false assurances. My recent complaint no/ 5449340 of 20 Nov 2010 is still not attended. We have to beg for service, the mobile nos. of all executives are not answered. The call centre personnel are very courteous, but that is the use? we want service, not false promises in sweet voices.
i have decided to never purchase IFB products and my feelings and opinion are also supported by my friends, family and office colleagues. Wake up IFB customer care!! The sooner the better.
I puchased a IFB washiing machine model SANORITA DX, this was booked in the Indian International trade fair stall of IFB on 27.11.2010 at New Delhi.company represntatives took Rs,500/- for booking.On 30.11.2010 the washing machine was delivered by Manoj Electronics Ltd, dariyaganj, New Delhi-1100002 vide invoice noA:4879 dated 30-N0V-2010, despatched through Mahesh.the balence amount was taken by the delivary man.on 01.12.2010 Mr.Mukesh() of City services & marketing IFB reached and told to my family that you have to purchase stand, cover, I/C pipe and adopter,and left say tommrow he will come in lunch time an arrange Rs1859/- for the said materials.0n2.12.2010 i called Mr Mukesh, he reached and hurriedly assembled the machine within 25minutes and said everything is ok, meanwhile said to sign in the papers, i request him for demo with only one bed sheet, once he agreed, but said ok you sign it, i will show operations, i signed on good wording of Mr. mukesh, he put the bed sheet inside the machine,pore one scoop of detergent, collected his tools and papers and said he is too busy and have to attend other coustomers. now after copmlete of the programme total soap foam present along with the cloths, also water comes out of the machine,i phone him again but said that wash them with fresh water and again put them for spining.I was wondered on his reply, it is a fully automatic machine or semi-auto. any way i phone to Manoj electronis , Mr. Mahesh replied my complain forwaded to IFB,also complain to call center and email but no body attending the problem.If IFB personnel reads this compaint kindly attend it and sort our problem. other wise we feel the IFB is cheating with coustomers fake saying a warrenty of 4yrs.
I live in Bangalore. I got a 3-year old IFB washing machine Senorita Plus. Recently I lodged a service call as the machine stopped functioning. I specifically mentioned that the engineer should visit in the weekend as I am not at home on the week days. However, he came on a week day only and detected some problem with the machine timer. He did not bring any spare with him. He spoke to me from my mother’s phone and told me he’d get it the next day. Next day he called up to say the spare may not be available before a week! The coordinator at the service agency (Leela 25552788) is very uncooperative and rude. They have to get the spare from Whitefield in Bangalore only but cannot send their vehicle there only for me. That means nobody can get a spare untill lot of spare requirements (and suffering customers) accumulate! And they do not work on Sundays when the customer is most likely to be at home.
NEVER BUY IFB. THE COMPANY SUCKS!
Using IFB washing machine nothing other than HELL. Please don’t go for it. Because Service is worst, spare parts will not work properly and there is no gaurantee and reliable.
The comments passed about customer service centre at Rajkot is very very poor.
No persoanl care given by them to me to solve my problem till the date after passing of 15 days.
can company hear my problem from here ? if not any attention to that and if there is no reply by company about consumer’s compalin , what is need of to pass comments here. i hope, IFB will hear it and will solve my problem soon.
NONSENSE Customer Service by IFB,No proper attention to customers querry/problems.All they care for is MONEY … My machine stopped working on 10/Dec and the service guy came on 12 and said that TIMER circuit is faulty, shall replace the same by 14.Till today no call or intimation from the guy… Such a pathetic serivce…My AMC was due in Jan 2011 but they have collected the amount from my home couple of months back… IFB SUCKS !!!PLS DON”T BUY ANY OF IFB PRODUCTS !!!!!!
IFB service center and franchises have the worst customer support process and people sitting in these centers are igonrrant and not willing to help people. I had raised a complaint on 20th Dec. Service centre had given a complaint ID. according to franchise that number is wrong. Both asked me to conmtact the other party. They will not talk each other,you have to call various agencies and find where is your complaint.
Too much, I had to call them 15 times.I didn’t got a resolution yet.
I spoke to the customer care and he answered it was as if he was doing me a favour by answering to my query. When I asked him to talk properly he said this is how It is going to be. All I asked him was, to repeat the customer id. SICK CUSTOMER CARE. SICK IFB. WORST COMPANY !!! All this when I have an AMC for the washing machine.
I spoke to whirlpool customer care, when I had a problem , they were helpful and the service was super fast . The washing machine has given me problems every 6 months. WHAT A SHAME !!!
I too have IFB washing machine & Dishwasher, even though the machines are good the customer care sucks big time,…. me and mom have called up IFB a billion tims for a complaint and its been 6 months we are told that they do not have the parts of machine or will will fix it immediately…..6 months!!!!!!!! wat the hell is this???????
IFB customer care sucks!! this needs to be fixed immediately before they are thrown out of INDIAN markets…learn something from LG
I hv a IFB WM Senator 6 Kg model about 2 years old under AMC @ Chennai. Customer ID 1668687. and my complaint no.is 5589345. I had been facing problem with the machine after it worked normally for a year or so. From the time the AMC commenced,
Now the machine has poblems, with the mechanic (not matured than a school going boy) visiting my place on dec20th. He has removed certain parts, and he say the parts is no stock so when the parts will come we finish the work. i ask the company u r the international company u say this ans is correct. i dont bother about the parts u will make the arrangements and he give one mr sivakumar no.he is in charge of the spareparts. we call more than 80 times he is not pick up the phone .then why he using the phone,why the company giving the dummy no. pl.sack the person from the company.otherwise u company name will be spoiled .pl i request u to go throw the matter as quickly as possible..
iam a ifb customer for the last 10 yrs. the 1st one i brought when i was in Goa and there i had an excellent service. but inspite of an AMC i had suffered at the hands of the kids who call themselves the so called technicians.
very very thankful to to these people who have put down these reviews,
i was about to buy 2 washine machines today one for me & other for my sister as a gift.
i have changed my mind. thanks buddies
I have an IFG Senator 6kg. It was running perfectly for almost 3 years. For the last 1 month we observed a leak of drops of water from the bottom of the washer (and the washer is in good condition and we are able to wash cloths). So I decided to call customer service just to fix the leak. Within a day the service person named Siva, came and he opened up the front panel and cover (without asking me what is the issue and even I didn’t tell the issue assuming that the customer service lady might have conveyed it to him). Then he asked me to bring a cleaning cloth. When I returned back to him with a cloth, he told me that, the important micro controller circuit is burned-out and that is why your washer is not running. And it costs rs.2500+. I got shocked and asked is that also the reason that the washer is leaking water !!? Then the guy asked me back “is it leaking?” I really got pissed-off. When he switched the power on, I found the washer (drum) is not running. I immedialty smelled something fishy and asked the guy to pack-up. Any how he demanded Rs.350 for service charge! GOD.. We Indians are really poor/innocent in all sense. Before the guy leaving the house, I asked him to test the washer once again and confirmed that the washer now is not running.
Later after the guy left, I opened up the washer again and did a mild analysis. To the core of “shockingness”, I found 3 electric connectors disconnected.
1. that is connected to the micro-controller circuit board. (One of the three jacks to the board)
2. that is connected to main motor
3. that is connected to the coil near the coin collector.
I connected all of them back and the washer is now running perfectly.
Regarding the water leak.. it is coming from a small hole on a rubber connector near the coin collector.. I sealed with MSEAL and rubber-solution..
See.. How people are cheating
I also found a design flaw that has caused a hole in the rubber tube. The rubber tube that connects the drum and the coin-collector is very near (almost touching) to the rock-hard drum shell. Since the rubber is soft and the shell is rough and both objects movable, over a period of time (for me it has took almost 3 years), shell has slowly eroded the rubber causing the hole. I am able to see the black rubber scratch mark on the shell and in the same way, a flat scratched portion on the rubber tube and a hole at the center of the flat scratched portion of the rubber tube.
Dear Manager,
I am Kaladhar, a resident of Hyderabad, and am working in an MNC in HiTech City.
I have purchased an IFB washing machine and got it covered it under AMC in Hyderabad.
This month, on 22nd I raised a complaint with the number 5595923. Immediately, the next day a service person attended and he replaced the part.
But to my disappointment, it is still not working. He asked me about AMC paper that day and we couldn’t find it.
We told him that last time we replaced some spare parts and it was covered under AMC. He told us that he will check the data base and let me know. After that we did not get any phone call or response. We called help line to ask about status they told us it’s closed.
My question is how can it be closed without solving the problem?
We explained about the situation. then they gave the contact numbers of the service person Nagender 9248613677, 9441170656, 9704441836.
These phone numbers are wrong. Again I called help line told those numbers are wrong, and asked them to update the contact numbers. The call center person got angry on me and he slammed the phone down.
Again I called help line, same person picked up the phone and one number 040 39187605/606 that phone is always busy.
I found one service center phone number in Hyderabad 65792208. These people told me that area (Address) is not our premises we will not attend that. Good. They gave me Madhapur service center phone number. I called 9397691234 (sampath), I explained about situation and he immediately reacted that I send a mail to IFB.
I am very agitated with such experiences, not only the above mentioned ones, but this still continued.
I was asked to contact Vijay (the service person). Again, this person being the Branch Head shouldn’t be talking like that to the customers.
After a prolonged discussion, he promised me that on Monday he will send a person who will attend my problem. No one has come and now its Tuesday evening. When I called the Brach Manager Mr Praveen, 9392488496 and explained, he told he will take care of everything.
Again I called the help line and they told they will send another person BalaKrishna..
If it is branch manger is not responding my call (I know he is busy with some other things). Who will solve it? Whom should I contact?
This is the last chance I am trying to take help through mail.
If this is not solved or rectified, I am going to propagate about my bad experience with IFB to all my office colleagues, who inturn will tell it in Twitter, Facebook, and through emails and my experience of bad service will be publicized thoroughly.
I will also place the same issue with all the leading newspapers and will see to it that it gets published.
I also have all the receipts, and will go to consumer forum also.
Request you to respond to this mail.
An angry and frustrated customer,
Kaladhar
HYDERABAD
I am Pankaj Rathod from Arakkonam, Tamilnadu, India. I paid for Annual Maintenance Contract of my IFB Microwave Oven on 06.09.2010 to IFB service Person. My oven got faulty before three months and since then i have been lodging a complain online, and calling their customer care. The service person named Siva comes and makes me fool by telling that i will come with the spares next week and then he comes after a month, when complained for four to five times. IFB sevice department want to just pass the time so that my AMC period expires. The product they sold to me got faulty just in 14 months and now since three months i have been complaining and also paid for the AMC but they are not turning up for the repair. Purchasing a IFB product was one of the biggest mistake i made and suffering since then. IFB AMC is a fraud, and you will never be able to contact the company for bad service complains…. never ever buy shit like IFB….
IFB in Chennai is as worse as other states. They keep on giving false promises and never ready to take care of the existing customers. I bought 6 machines for our flats in Chennai and facing lots of problems in the pump.
If all the people who face problem will come together, we can file a case in the court and claim the money. I am going to file a case in Chennai high court in 7 days
Ziaudin
I too feel that IFB Service Centre in Chennai is not doing any service to the customer, otherthan, asking about the details of the product purchased and the problems over phone. I feel now, that I should have not purchased an IFB Product.
I have bought a microwave oven from IFB and it ran into problems soon after. The service centre is unresponsive and have a do-not-care attitude. Not only is the product quality bad, the service is pathetic too. And this happened in Bangalore, it looks like all service centres are similar. I would advise new customers not to buy IFB products.
I bought a IFB washing machine Senorita Dx an year ago…
I complained of the noise in the machine…All they said was load the machine fully and run it..The noise persisted and the next time they said load only half of the machine…The noise still remained and the next person came ….I gave hime some clothes and asked him to fill to the optimum level which he refused knowing the machine has some problem.He said that there was a problem with shock absorber after 13 months of purchase and the technician said it badly needs to be replaced…He said that it costs over a few thousand bucks…After seeing the extended warranty (24 months)of the machine that covers the spare, the technician ran away in a jiffy saying everything is fine. They are trying to grab money from innocent customers…And also that after buying the machine that costed 20K, they still sold out various accesories worth 10K saying they were essential for the machine. Whatever u complain something big, they’ll attend it only after ur warranty gets over..
My humble advice to all those who read this post is……..
NEVER GO FOR AN IFB PRODUCT…..If u r going for the brand, then be prepared to spend about 30-50% of the machine cost for maintainence every year…
Complaint no 7346881 ,Custumor code 1787210. I complained ,on 08.10 .2011.about my 7 kg IFB washing machines non functiiong.Tilldate ie 02.01.212,not even a proper answer,comess from service side.Even today they are,blinking,to give a satisfied responce.For more than 2 months my family facing hardship,and,mentaal strain.I am cursing myself why, i selected Ifb…Atleast my mail may awake the authorities,to solve my problem,IMMEDIATLY
PANNEER SELVAM
Door,no 9 ….72 nd street,Korrattur.Chennai 600080
Mobile: 9791138889
I have purchased an IFB washing Machine Elina 5.5 kgs., and within one and half years it started giving complaints. I made a complaint to the IFB Customer Care again and again but they did not give me any positive response. I also made a direct complaint to the service centre but that too was not responsive. Being a working mother, my situation got worsened as in winters it is not possible to wash your clothes in the evenings without any drying facilities.
IFB is very very very very BAD…..service centres are WORST……Do not ever try to purchase their products…..GOD BLESS THE CUSTOMERS OF IFB…..amen…
This is Prithviraj Singh Chauhan, staying in House No. 180 P, First Floor, Sector 14 Gurgaon, HR-122001. I dont know how to start this. But since the time, I bought the my IFB Digital SX 6KG machine, I am facing problem. I bought it from a local shop in Sector 14. When they deliver the machine, I didn’t get No manual and no Warranty card with it. After calling several times to the owner at shop they sent me this 3 months down the line. It has been my 4th running month and I got a huge problem with the machine. I made couple of calls to Customer Care and they send someone to my place to repair the WM. Unfortunately, they couldn’t repair it and said that it will get replace. Since then it has been 20 days I am waiting for someone to come and replace my WM. I am sick and tired of calling the customer care, everytime they give me a complaint No. and they say that it will be done in a week, but i dont know for how long I will have to wait.
NOTE: If i chose to go with IFB being a great brand and if I bought the most expensive washing machine spending 34,000 INR on it, and if I am going through hell lot of problems, IN THE FUTURE I WILL NOT RECOMMEND ANYONE TO GO FOR IFB. They are just a brand but nothing else. I am having a daughter of 3 months old and it’s winter season. Anyone can easily predict that how difficult it is in winter season to wash and dry the cloth without a WM esp if you have a baby at home just 3 months old. I am planning to go to consumer court to file a legal complaint against it if they will not replace it in a week from now on.
Hi,
I’ve registered a complaint IFB Customer Care Number 044-39004321 five days ago with complaint no. 8133701, even after making three remainders in the same no. no body cares about their customer, till now NO CALL NO VISIT, very very WORST SERVICE
I want answer for three simple questions
1) How many Hours to get call back from IFB
2) How many days to attend the job
3) How many weeks to complete my issue
Regards
S.Manickavel
1/211, Big Street, Kadambathur
PIN-631203
9962551315