Citibank Customer Care Number, Head Office, City wise Contacts, Complaint/ Escalation Process

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Citibank Customer Care Number – To check your balance, transactions and any other details related to your Citibank account, you can utilize the below given Citibank customer service number.

Citibank India Customer Care :

Citibank Customer Toll Free Number : 1-600-220123
Citibank Helpline Number : 1-800-419-4357 (will be active between 0830-1730 hours Monday to Friday)
Operating Hours are between 8.30 A.M to 5.30 P.M from Monday to Friday.
Citibank Customer Support Email ID : [email protected]

Mailing Address:
Citibank Card Center,
PO Box # 4830,
Anna Salai Post Office,
Chennai – 600 002
Website: www.online.citibank.co.in

Operating Hours : For Collection related issues or queries, contact helpline numbers 0124-6159000 / 0124-6152900 in between 08.30 to 17.30 hrs on regular working days and 08.30 hrs to 14.00 hrs on Saturdays.

Citibank India Customer Service by City:

Ahmedabad    –   (079) 2642 2484, 2640 4653

Bengaluru        –   (080) 2227 2484, 2229 4653

Bhopal               –   1800 180 2484, 1800 180 2484

Bhubaneshwar –  1800 180 2484,   1800 180 2484

Chandigarh       –   (0172) 508 2484, 508 4653

Chennai             –    (044) 2852 2484, 2858 4653

Gurgaon            –   254 2484, 256 4653

Hyderabad      –   (040) 6666 2484, 6666 4653

Indore               –   1800 180 2484, 1800 180 2484

Jaipur                –   (0141) 237 2484, 511 4653

Kochi                 –    (0484) 404 2484, 660 2484, 402 4653, 660 4653

Kolkata             –    (033) 2283 2484, 2288 4653

Lucknow          –   (0522)   220 1022, 223 1044

Mumbai            –   (022) 2823 2484, 2834 4653

Nagpur              –  1800 180 2484

Nasik                 –   1800 180 2484

New Delhi       –    (0124)   254 2484, 256 4653

Noida                 –  (0124)   254 2484, 256 4653

Pondicherry    –  (044) – 2852 2484, 2858 4653

Pune                   –  (020)  6601 2484, 6601 4653

Trivandrum    –   (0484) – 404 2484, 660 2484, 402 4653, 660 4653

Vadodara         –    (079) – 2642 2484, 2640 4653

Visakhapatnam –  1800 180 2484

Citibank India Head Office Address :

R4, Bandra Kurla Complex,
Bandra East,
Mumbai, Maharashtra

Citibank Consumer Complaints, Escalation:

The customers reach the grievances or complaints board through channels mentioned below who will endeavor to resolve your concern within 5 working days from the date of complaint reception. The complaints can be submitted in 3 stages of hierarchy which are general complaining, contacting head customer care officer and finally reaching the nodal officer.

3 simple steps to submit Initial Citibank complaint:

  • Login to Citibank Online using your Internet Login ID and Password
  • Choose your banking relationship
  • Click on ‘Your Queries’ link on the left navigation panel and compose your query

Citibank Head of the Customer Care Contacts Details:

If you the consumer is not satisfied with the response received from the access channels, then the escalation can be done by contacting the Head Customer Care in the following ways:
Escalation Toll-Free Number: 18004252484 / 044-28501242
Timings: 10:00 AM and 6:00 PM IST (Monday to Saturday) except on national holidays.
Head Customer Care E-mail: [email protected]
E-mail: [email protected] (For Collection related issues or queries)

Nodal Officer Contact Details :

If the customer is not satisfied with the responses from the customer care representative and head customer care officer, the complaint needs to be submitted to Nodal officer to get the issue resolved.
Toll Free Number: 1800220123 / 39707464
Operating Hours: 10:00 AM and 6:00 PM IST (Monday to Saturday) except on national holidays.
E-mail: [email protected]

Mailing Address:
Principal Nodal Officer,
Ms. Nisha Shriram,
No. 2, Club House Road,
Chennai – 600 002

About CitiBank :

Citibank Customer Care numberCitiBank is one of the leading providers of financial and banking services. It was started in the year 1902 in Kolkata and holds an extensive network in different parts of the world. Currently, Citibank provides services to 45,000 small and mid-sized companies across India. It holds the expertise staff in all its branches and always strives to provide best schemes and services to the customers. With all its excellent services it received many awards and recognition’s including best consumer internet bank in India, best equity house and best investment bank in India for the year 2013 and many more.

Citibank India services:

The services offered by Citibank India include General Banking Services, Internet banking, mobile banking, Credit and Debit Cards, Loans, Investments, Insurance, Online Services, Special Offers, Citi gold savings, NRI Banking etc. The customers can utilize Citibank customer care number to check the balance, transactions and any other details related to Citibank account.

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