APSRTC Customer Care, City wise contacts, Head Office, Online Booking Cancellations & Refunds

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Contact APSRTC : Given below are the APSRTC Contact Number, Customer Care Number and city/town wise numbers for the convenience of the users to enquire about any queries they may with regard to their travel. For the convenience of the passengers, APSRTC runs a contact center where users can call and check for any travel queries. APSRTC Customer Support and Service provides information related to the services provided by APSRTC and helps the passengers reach their destinations.

APSRTC Customer Care :

Customer Service Number : 040 30102828
For SMS Queries : +91 8499900900
Customer Support E-Mail : [email protected]

APSRTC Customer Care Number – 040 – 33666999 / 7702399901/ 7702399902/9959226116
MGBS (Mahatma Gandhi Bus Station) Contact Numbers – 040-24614406 / 99592 26257.
APSRTC Customer care number (Sri Venkateswara Bus Station) – 0877 -2225203.
APSRTC Toll Free Number – 1800 200 4599

City-wise Contact Numbers:
Karimnagar – 9959225914
Visakhapatnam– 9959225580
Bangalore – 080 – 22873915/ 65791646
Chennai – 044 -24795479/ 24795479

Visit the company website to find all the services available and know the terms & conditions various services offered by RTC.
APSRTC Online Booking Website: www.apsrtconline.in

APSRTC India Head Office Address :

RTC Cross Road, Musheerabad,
Hyderabad, Telangana – 500020
Phone: 099592 24524

Tel : 040 – 27615744
Email : [email protected]

Vice Chairman & Managing Director
Tel : 040 – 27611122
Email : [email protected]
Fax : 27601313

APSRTC Ticket Cancellations and Refunds  :

The tickets booked through APSRTC online can be cancelled at the booking counters or through online and the money is transferred back to the passenger’s Credit/Debit card account depending on the E-Ticket terms & conditions of the organization. APSRTC provides 100% refund if the bus is cancelled due to APSRTC. However, if the bus is missed due to any other reasons not directly related to APSRTC it does not provide any refund.

APSRTC Services :

The bus Transportation services are operated connecting major cities and towns of Visakhapatnam, Vijayawada, Kakinada, Rajahmundry, Vizianagaram, Srikakulam, Guntur, Eluru, Ongole, Nellore, Chittoor, Tirupathi, Anantapur, Kadapa, Kurnool etc. and other state places like Mumbai, Pune, Shirdi, Nagpur, Bengaluru, Chennai, Vellore etc.  Besides these APSTC runs services to Telangana cities of Hyderabad, Sangareddy, Mahabubnagar, Nalgonda, Miryalaguda, Warangal, Karimnagar, Nizamabad, Bodhan, Adilabad, Nirmal, Khammam, Bhadrachalam etc.


APSRTCAndhra Pradesh State Road Transport Corporation otherwise known as APSRTC is the state run transport service of Andhra Pradesh which was initiated in the year 1932 by the Nizams. APSRTC (Andhra Pradesh State Road Transport Corporation) is the state-owned road transport corporation of Andhra Pradesh established in 11 January 1958. It is the leading Transport service providers in India with over 22500 buses, over 775 bus stations which are handled through 215 bus depots in the state. It transports over 138 lakh people to their destinations every day and their bus services cover a staggering 78 lakh kilometers every day.

It is the 2nd largest bus corporation in the India and operates buses operating intra and inter-city bus routes in Southern India. APSTC is divided into 4 zones with zonal headquarter located at Vijayawada and 12 Regional Managers control the administration of entire network. The organization covers passenger travel distance of 79.83 Lakhs KMs. and carries 156.78 Lakhs people to their destinations every day connecting 23,388 villages and 5010 towns and cities in A.P.  The company has employee strength of 60,846 and 51 billion INR earned revenue.

Achievements :

  • Entered Guinness Book of World Records with 22,000 buses becoming the largest bus fleet in the world in 1999
  • Highest KMPL fuel efficiency for the year 2011-12
  • Best Road Safety record for the year 2012-13
  • First to introduce long distance night express services, Hi-tech, Metro Liner, Inter-City and Metro Express Services

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