Air India Customer Care Number, Toll Free Number, Services, Complaint Escalation

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Air India Customer Care Support and Service India provides information and services on ticket bookings, cancellations and enquiries of lost baggage, flight timings, reschedules and other related queries of customers in India.

Air India Customer Service Details

Toll free No : 1800-180-1407
Phone No : 011-24624074/011-24624075
Email Id : [email protected][email protected]
For booking : [email protected]
E-mail ID : [email protected] (For forwarding scanned copies of travel documents for re-issuance of Tickets / Updating FFP mileage).
Website :

Air India Head Office Address

Air India Ltd.
Airlines House, 113,
Gurudwara Rakabganj Road,
New Delhi – 110 001.

Air India Products and Services

Air India services include Cabin, In-Flight Entertainment, Frequent Flyer Programme and Premium Lounges. The In-Flight Entertainment provides passengers to choose from five channels airing Hindi and English content. It also has in-flight magazine, shubh yatra. The magazine covers a range of topics from travel and culture to life style and entertainment. Air India has premium lounges arranged for first and business class persons at eight different places.

Air India Reservation and Bookings

Air India provides online booking and reservation facility which provides its users with following conveniences:

  • Book a flight and pay online for your travel
  • Request for a particular seat, special meal or service
  • Redeem your frequent flyer miles online
  • Check Flight status
  • View the Schedule/timetable
  • Book Hotels and cars in advance

Air India Ticket Refunds
The consumers need to submit the ticket for refund, which is either partially utilized or totally unutilized within one year after expiry of the validity of the ticket and the refund would be processed subject to the fare restrictions of the ticket. For more details fill in the form with all required details from the link provided below

Delayed and Lost Baggage
If your baggage is received by you in damaged condition, on arrival in the baggage claim area, please contact the Air India personnel in Baggage Services Counter and fill in a Property Irregularity Report which has a unique reference number. Please see the Conditions of Carriage for full details on baggage liability in the official website.

Air India Complaint Escalation
If any of the consumer issue regarding purchase or after-sale service of company products remains unsolved, the customers can escalate the issue by making use of complaint forms in website and posting the concerns in their social media sites provided below.

About Air India

Air India Limited is the Indian Government airline carrier founded by J.R.D. Tata in 1932 Indian Airlines House; Delhi, India operates a fleet of Airbus and Boeing aircraft serving among various domestic and international destinations. It is headquartered in New Delhi and has major domestic hubs at Indira Gandhi International Airport, New Delhi and Chhatrapati Shivaji International Airport, Mumbai along with the secondary hubs at Netaji Subhash Chandra Bose International Airport, Kolkata and Chennai International Airport. Air India became the 27th member of Star Alliance on 11 July 2014. This Govt. organization has revenue of Increase 197.81 billion and employee strength of 23,044 across India.

Air India had its origin in Tata Sons, founded by J. R. D. Tata in 1932.  Tata won a contract to carry mail for Imperial Airways in April 1932 and the aviation department of Tata Sons was formed. On 15 October 1932, Tata flew a single-engine De Havilland Puss Moth carrying air mail from Karachi to Bombay and the aircraft continued to Madras piloted by Vincent.


  • Air India has been awarded the best South Asian airline by mice and business travel publications.
  • It has been awarded The Mercury Award from the International Flight Catering Association for finest in-flight catering services in the year 1994 and in 2003.
  • It was named India’s most trusted airline by The Brand Trust Report in the year 2015.
  • Air India’s security department became the first aviation security organization in the world to acquireISO 9002 certification in 31 January 2001.

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