Aeroflot Customer Care Support and Service aids the passengers with the information and provides assistance on the flight tickets reservations, hotels and cabs booking, refunds, baggage recovery etc.
Aeroflot India Customer Care
Below is the toll free number for passengers to contact and find out information abot flight schedules, reservations and cancellation.
Toll Free No : 000 800 100 89 24
Website : http://www.aeroflot.com/cms/en
Aeroflot India Head Office Address
510, 5th floor, Ansal Bhavan,
16, Kasturba Gandhi Marg,
New Delhi- 110001
Phone Number: 011 23310426/23317390
Aeroflot Baggage Allowance
For economy class the passengers are not allowed to carry the luggage not more than 23 kg for two pieces not more than 23 kg each and not more than 10 kg for single piece.
The allowed hand luggage are Handbag/briefcase, folders, umbrella, walking stick/cane, outerwear, laptop computer, camera, video camera, magazines, newspapers, books, baby food, carrycot, cell phone, crutches and bag with Duty Free purchases. Passengers are not required to have these items weighed, checked in or labelled.
If the luggage is lost during the transport, the search for lost baggage is made for 21 days and in case the lost luggage is not found or is damaged, a decision on the payment of compensation is taken for each occurrence individually. Write the concerns about the baggage to the email id provided below.
Email id for lost baggage : lost&[email protected]
If your baggage exceeds baggage allowance norms, you must pay for checked excess baggage at the rates specified below and is carried subject to availability of space onboard the aircraft.
These rates shall be valid for carriage over the entire route, if all the flights are operated by Aeroflot, except for joint flights operated with other airline carriers that impose their own rates. If carriage is performed on flights of two or more airline carriers, including joint flights operated with other airlines, the dominant carrier rates on this route apply.
The online refund applies to tickets issued under fares in any currency and is not valid for ancillary services issued online on website and for tickets issued under nonrefundable fares. For refund of ancillary services issued online on website and for refund of fees and taxes please contact our Aeroflot contact centre or any Aeroflot sales office.
Aeroflot is a Russian Air Transportation organization founded in 1923 with headquarter located in Moscow, Russia. The SkyTeam associated company covers transport facilities to 129 destinations all over the world and has a fleet size of 169. It has revenue of US$9.14 billion for the financial year 2013 with 30,328 employees working across the globe. Aeroflot became the tenth airline to join SkyTeam and carried 7,290,000 passengers and 145,300 tons of mail and cargo to 89 destinations in 47 countries in the year 2006. Aeroflot hub is located in Sheremetyevo International Airport.
Aeroflot was also responsible for such services as ice patrol in the Arctic Ocean and escorting of ships through frozen seas, oil exploration, power line surveillance, and transportation and heavy lifting support on construction projects. For the latter tasks, Aeroflot used, in addition to smaller helicopters, the Mi-10 flying crane capable of lifting 11,000 to 14,000 kilograms. Hauling of heavy cargo, including vehicles, was performed by the world’s largest operational helicopter, the Mi-26.